How to hire a front counter attendant

How to hire a front counter attendant, step by step

Here's a step-by-step front counter attendant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front counter attendant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front counter attendant
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a front counter attendant, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A front counter attendant's background is also an important factor in determining whether they'll be a good fit for the position. For example, front counter attendants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents front counter attendant salaries for various positions.

   Type of Front Counter Attendant	Description	Hourly rate
   Front Counter Attendant		$12-18
   Crew Member	Crew members assist in the overall daily operations of a business, including restaurants, hotels, resorts, and other industries needing a large workforce. Crew members' duties include attending on a customer's needs, processing payments, taking orders, and handling sanitation services... Show more	$10-17
   Services Clerk	The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Computer System
   • Inventory Control
   • Customer Complaints
   • Customer Service
   • POS
   • Safety Standards
   • Phone Orders
   • Delivery Orders
   • Food Service
   • Front Desk
   • Telephone Calls
   • Ice Cream
   • Customer Inquiries
   • Food Preparation

   Check all skills

   Responsibilities:

   • Place groceries into customers' vehicles.
   • Stock shelves, clean ran register and any other task that need to be done
   • Handle high volume, multi line phone, while inputting customer information and payments into POS.
   • Perform duties including stock re-organizing, bagging groceries and customer assistance.
   • Report jewelry repair and/or maintenance issues for follow up action by management.

   More front counter attendant duties

3. Make a budget

   Including a salary range in the front counter attendant job description is a good way to get more applicants. A front counter attendant salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a front counter attendant in Mississippi may be lower than in Colorado, and an entry-level engineer typically earns less than a senior-level front counter attendant. Additionally, a front counter attendant with lots of experience in the field may command a higher salary as a result.

   Average front counter attendant salary

   $15.03hourly

   $31,270 yearly

   ---

   Entry-level front counter attendant salary

   $25,000 yearly salary

   Updated December 18, 2025

   Average front counter attendant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$36,670	$18
   2	Connecticut	$36,263	$17
   3	District of Columbia	$35,320	$17
   4	Washington	$35,014	$17
   5	New Jersey	$32,507	$16
   6	Michigan	$31,805	$15
   7	Oregon	$30,495	$15
   8	California	$30,133	$14
   9	Oklahoma	$29,410	$14
   10	Texas	$28,995	$14
   11	Alabama	$28,372	$14
   12	Illinois	$27,634	$13
   13	South Dakota	$27,248	$13
   14	Wisconsin	$26,319	$13
   15	Florida	$23,969	$12

   Average front counter attendant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Rush Enterprises	$32,309	$15.53	4
   2	Gypsum Management and Supply	$31,864	$15.32
   3	Penske Automotive Group	$31,596	$15.19
   4	Grande Communications ClearSource, Inc.	$31,226	$15.01
   5	Golden State Lumber	$31,207	$15.00
   6	Koons Ford Lincoln of Annapolis	$29,170	$14.02
   7	Richardson's RV Centers	$28,934	$13.91
   8	Culver's	$28,074	$13.50	1
   9	Chick-fil-A	$27,739	$13.34	105

4. Writing a front counter attendant job description

   A front counter attendant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a front counter attendant job description:

   Front counter attendant job description example

   Rush Truck Centers is the largest network of heavy- and medium-duty truck dealerships in North America, selling and servicing Peterbilt', International', Mitsubishi Fuso', Ford', Hino' and Isuzu' trucks at over 120 state-of-the-art facilities in 22 states. We provide a full range of aftermarket solutions, backed by a $250+ million parts inventory, over 2,400 service bays and 26 collision centers. Full-service truck leasing and rentals are available, as well as financial and insurance services.
   
   The Parts Sales Representative-Front Counter sells commercial vehicle and equipment parts to external customers via the counter or over the phone.
   
   Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
   Responsibilities:
   
   + Sell parts to external and account customers, over the counter, through the shop, or on the phone.
   
   + Ensure all parts movements are performed in SAP in a timely manner.
   
   + Keep repair orders updated in Service Link.
   
   + Initiate all retail orders possible in Parts link.
   
   + Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
   
   + Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
   
   + Responsible for core returns - per procedure.
   
   + Complete all customer and vendor returns-per procedure.
   
   + Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
   
   + Set up orders for daily shipment, delivery, or pick-up.
   
   + Solicit assigned accounts by phone.
   
   + Participate in Dealership CSI and marketing.
   
   Benefits:
   
   + We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
   
   Basic Qualifications:
   
   + High school diploma or general education degree (GED).
   
   + Six months' experience in over the counter sales, preferably in a dealership or service setting environment.
   
   + Familiarity with accounting and inventory tracking software.
   
   Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
   
   This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

   Copy this example

   

5. Post your job

   To find front counter attendants for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any front counter attendants they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level front counter attendants with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your front counter attendant job on Zippia to find and attract quality front counter attendant candidates.
   • Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit front counter attendants, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front counter attendant

   Once you've decided on a perfect front counter attendant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new front counter attendant. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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