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Front desk host skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical front desk host skills. We ranked the top skills for front desk hosts based on the percentage of resumes they appeared on. For example, 32.0% of front desk host resumes contained front desk as a skill. Continue reading to find out what skills a front desk host needs to be successful in the workplace.

15 front desk host skills for your resume and career

1. Front Desk

Here's how front desk hosts use front desk:
  • Front Desk Agent effective at improving customer satisfaction ratings through exemplary service.
  • Insured cleanliness and organization of front desk area and conducted merchandise inventory.

2. Cleanliness

Here's how front desk hosts use cleanliness:
  • Inspected rooms to ensure proper cleanliness and readiness of rooms for efficient turn around time for renting purposes.
  • Help maintain the cleanliness of the restaurant.

3. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how front desk hosts use greeting guests:
  • Utilized customer service skills by warmly greeting guests and providing information about realty business.
  • Provide professional customer service by greeting guests and completing their registration.

4. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front desk hosts use hotel services:
  • Demonstrated ability to answer inquiries about hotel services, shopping, dining and traveling directions.
  • Coordinate all guest request, informs guest of hotel services, features and room amenities.

5. Front Door

Here's how front desk hosts use front door:
  • Maintain accurate accounting of cover charges taken at front door, ranging from $500 - $2,000 per night.
  • Handled cash register and front door on occasion and assisted with set up and break down for entertainment.

6. Merchandise Sales

Here's how front desk hosts use merchandise sales:
  • Greeted guests with a positive attitude and enthusiasm while coordinating merchandise sales, and answering telephones.

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7. Reservations

Here's how front desk hosts use reservations:
  • Greeted guests, provided economical options for customers, in charge of managing and organizing call- ahead seating and party reservations.
  • Trained new staff, providing instructions in taking phone reservations, operating the computer, and other daily tasks.

8. Wine

Here's how front desk hosts use wine:
  • Served alcoholic beverages including wine, beer, and specialty drinks.
  • Updated menu pages and wine lists of current meal items.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk hosts use phone calls:
  • Answer phone incoming phone calls, seat customers for dinner and provide a friendly environment for new and returning customers.
  • Provide excellent customer service to guests as well as answer telephone calls and assist co-workers with translation when needed.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk hosts use customer service:
  • Oversee department operations and assist staff in providing excellent customer service.
  • Delivered exceptional customer service via phone call and personal interaction.

11. Cash Handling

Here's how front desk hosts use cash handling:
  • Cashier duties: cash handling, credit card payments, held accountable for drawer count, etc.
  • Position requires cash handling as well as aiding guest with any questions or problems they have.

12. Guest Service

Here's how front desk hosts use guest service:
  • Interacted with hundreds of guests daily in a fast paced environment while following Disney's strict guest service protocol.
  • Welcomed guests to the property, and was responsible for providing quality guest service throughout guests stay.

13. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how front desk hosts use credit card:
  • Processed hotel deposits, cash and credit card transmissions using logic and mathematical calculations.
  • Greet guests and check them in/out of their rooms while also handling cash & credit card payments.

14. Guest Issues

Here's how front desk hosts use guest issues:
  • Awarded for resolving a variety of guest issues and providing exemplary guest service.
  • Selected Responsibilities Process guest check in and departure Respond to and resolve guest issues/concerns Ensure resort policies maintained for resort/guest integrity

15. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk hosts use night audit:
  • End of Day closeout of (MSI) and assembled the Night Audit Packet for management review.
  • Completed night audit every night and dispersed the paperwork to managers and posted specifics to internal network.
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List of front desk host skills to add to your resume

Front desk host skills

The most important skills for a front desk host resume and required skills for a front desk host to have include:

  • Front Desk
  • Cleanliness
  • Greeting Guests
  • Hotel Services
  • Front Door
  • Merchandise Sales
  • Reservations
  • Wine
  • Phone Calls
  • Customer Service
  • Cash Handling
  • Guest Service
  • Credit Card
  • Guest Issues
  • Night Audit
  • Guest Satisfaction
  • Hotel Guests
  • PBX
  • POS
  • VIP
  • Quality Guest
  • Room Availability
  • Computer System
  • Guest Complaints
  • Hotel Reservations
  • Seat Guests
  • Guest Relations
  • Guest Inquiries
  • Telephone Calls
  • Guest Accounts
  • PMS
  • Customer Inquiries
  • Excellent Guest
  • Exceptional Guest
  • Customer Complaints
  • To-Go Orders
  • Food Orders
  • Fine Dining
  • Room Charges
  • Bartending
  • Room Service
  • Guest Reservations
  • Multi-Line Phone System
  • Drink Orders
  • Private Parties

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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