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Front line supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical front line supervisor skills. We ranked the top skills for front line supervisors based on the percentage of resumes they appeared on. For example, 27.2% of front line supervisor resumes contained front line as a skill. Continue reading to find out what skills a front line supervisor needs to be successful in the workplace.

15 front line supervisor skills for your resume and career

1. Front Line

Here's how front line supervisors use front line:

Front Line Supervisor Responsible for maintaining the front of store operations and overlooking employee-customer interactions.
Conferred with management/subordinates to resolve problems and complaints regarding front line issues.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front line supervisors use customer service:

Managed unionized workforce -Manage payroll-Meet deadlines-Ensure quality customer service-Proved on-the-job training-Provide quality safety training-Met production standards- Worked on cost savings efforts
Maintained the responsibility of running the floor efficiently and effectively, while providing an exceptional level of customer service.

3. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how front line supervisors use safety procedures:

Establish, develop changes and monitor safety procedures, ensure all procedures effectively practiced.
Monitored personal for following safety procedures and tag out procedures.

4. Lean Manufacturing

Here's how front line supervisors use lean manufacturing:

Assisted in lean manufacturing projects, including value stream mapping and 5S workplace organization, achieving continuous improvement production goals.
Implemented new procedures to streamline operations, reduce costs and increase compliance (Lean Manufacturing, Six Sigma).

5. Process Improvement

Here's how front line supervisors use process improvement:

Reviewed and revised procedures for a continuing process improvement program.
Develop process improvements to enhance quality and productivity.

6. PowerPoint

Here's how front line supervisors use powerpoint:

Conducted PowerPoint presentation to illustrate shrink reduction, cost cutting programs and additionally to promote safety awareness in all departments.
Collected data to prepare PowerPoint presentations for dissemination, talking points, memorandums and other materials for senior management.

7. Personnel Problems

Here's how front line supervisors use personnel problems:

Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
Resolve personnel problems, complaints, or formal grievances when possible or when necessary.

8. Direct Reports

Here's how front line supervisors use direct reports:

Coached direct reports to reinforce positive performance/demonstration of competencies and closed gaps by providing timely, meaningful, and actionable feedback.
Supervised both assembly and machining departments, with up to sixty direct reports at a time.

9. Front End

Here's how front line supervisors use front end:

Maintain the front end of the store such as carts, maintenance in restrooms and throughout the entire store.
Supervised, coordinated, directed and monitored front end activities to ensure prompt courteous and accurate responses.

10. Collective Bargaining

Here's how front line supervisors use collective bargaining:

Labor relations experience with the Teamsters Local 89: following the Collective Bargaining Agreement when dealing with employee & labor relations.
Understand and follow collective bargaining agreement when dealing with 20 + employees daily.

11. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how front line supervisors use loss prevention:

Monitored surveillance of establishment and assisted with Loss Prevention.
Managed and enforced security and loss prevention procedures.

12. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how front line supervisors use service desk:

Job Description:Work directly with customers at the service desk with returns, exchanges, and purchases.
Service desk ~ Engaged in the needs of retail customers.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front line supervisors use pos:

Managed and implemented merchandising strategy for POS marketing and display inventory.
Skilled at operating computerized cash registers, scanners and affiliated POS system

14. Customer Complaints

Here's how front line supervisors use customer complaints:

Researched and resolved any customer/associate conflict; handled any customer complaints immediately.
Earned reputation for resolving customer problems, including customer complaints

15. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how front line supervisors use credit card:

Monitored and reported maintenance schedules, government fuel credit cards and employee usage through logbooks, receipts and computerized accounting systems.
Budgeted over $500 of petty and individual cash, responsible for household credit card and created monthly activity calendar.

What skills help Front Line Supervisors find jobs?

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List of front line supervisor skills to add to your resume

The most important skills for a front line supervisor resume and required skills for a front line supervisor to have include:

Front Line
Customer Service
Safety Procedures
Lean Manufacturing
Process Improvement
PowerPoint
Personnel Problems
Direct Reports
Front End
Collective Bargaining
Loss Prevention
Service Desk
POS
Customer Complaints

Credit Card
Food Preparation
Performance Reviews
Front Door
Customer Orders
Quality Standards
Sales Floor
Customer Inquiries
Member Service
Safety Standards
Direct Support
Cash Drawers
Hazardous Materials
Inventory Control

FAA
Professional Development
Disciplinary Actions
Food Court
Quality Service
Food Orders
Performance Appraisals
Bank Deposits
Ice Cream
Customer Issues
FLS
Merchandise Returns

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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