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Group supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical group supervisor skills. We ranked the top skills for group supervisors based on the percentage of resumes they appeared on. For example, 19.6% of group supervisor resumes contained customer service as a skill. Continue reading to find out what skills a group supervisor needs to be successful in the workplace.

15 group supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how group supervisors use customer service:

Guided improvements in customer service through the implementation of processes that increased efficiency and effectiveness for all call handlers.
Experienced in all logistics functions including production planning, inventory management, customer service, transportation and distribution.

2. Customer Satisfaction

Here's how group supervisors use customer satisfaction:

Ensured the swift resolution of customer issues to preserve customer satisfaction while complying with company policies and regulatory requirements.
Ensured customer satisfaction by successfully managing a team of 15 representatives to execute all products.

3. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how group supervisors use disciplinary actions:

Reported and documented disciplinary actions; day to day operations.
Managed and implemented disciplinary actions of inmates.

4. Leadership

Here's how group supervisors use leadership:

Developed credible leadership messages, strategic and tactical communications objectives for the ITG division.
Provided leadership, guidance and developmental assignments to subordinates and staff and evaluated performances.

6. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how group supervisors use direct supervision:

Direct supervision of six management supervisors and indirect management of 900 flight attendants until Continental Airlines Bankruptcy.
Provided direct supervision to juvenile offenders housed in the unit under my supervision.

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7. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how group supervisors use safety procedures:

Observed, established safety procedures and maintained security of facility.
Managed 15-36 employees Responsible for training employees on industrial cleaning procedures, as well as safety procedures.

8. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how group supervisors use performance reviews:

Conduct timely, effective performance reviews in accordance with company guidelines.
Managed regular performance reviews and related issues, guide professional development.

9. Child Care

Child care means the care, supervision, or guidance of a child by a person other than the child's parent, guardian, or custodian for periods of less than 24 hours. Childcare could be either center-based such as a daycare or a nursery or home-based care such as nannies or family daycare.

Here's how group supervisors use child care:

Provided quality child care for up to twelve children ages 6 weeks to 12 years old.
Employed by staffing firm as a substitute group supervisor in the child care field

10. Direct Reports

Here's how group supervisors use direct reports:

Developed direct reports for process and system improvement techniques and project management.
Conducted reviews and wrote up Performance Evaluations for 12 direct reports and recommended areas of opportunity for professional growth and development.

11. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how group supervisors use professional development:

Mentored designers and drafters by providing appropriate on-the-job training for their professional development.
Arranged and maintained schedules with preparation for Professional Development.

12. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how group supervisors use cpr:

Participated in First Aid and CPR classes as well as childcare nutrition and safety classes.
Practice safety rules with children Fire Safety, First Aid, and CPR practices.

13. Federal Agencies

Federal agencies are specialized departments of government set up by the government to perform specific duties. They can have responsibilities such as management of resources, overlooking of financial position of industries, national security issues, and so on.

Here's how group supervisors use federal agencies:

Prepare and deliver operational statistics and overall case summaries via presentation to administration of local, state, and federal agencies.
Conducted liaison with other state, local and federal agencies.

14. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how group supervisors use conflict resolution:

Used as an role model.Skills UsedLeadership awareness, time management, and conflict resolution.
Lead conflict resolution/emotional intelligence education workshops for children and adults experiencing the challenges of divorce.

15. Process Improvement

Here's how group supervisors use process improvement:

Resolve escalated group inquiry issues and approve/deny membership underwriting exception requests; track for process improvement needs.
Recommended and directed the implementation of process improvements to improve efficiency and effectiveness in resolving exceptions.

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List of group supervisor skills to add to your resume

The most important skills for a group supervisor resume and required skills for a group supervisor to have include:

Customer Service
Customer Satisfaction
Disciplinary Actions
Leadership
Social Work
Direct Supervision
Safety Procedures
Performance Reviews
Child Care
Direct Reports
Professional Development
CPR

Federal Agencies
Conflict Resolution
Process Improvement
R
Developmental Disabilities
Kindergarten
Classroom Environment
Creative Curriculum
Incident Reports
Performance Evaluations
Learning Environment
DEA

Parent-Teacher Conferences
Open Communication
Corrective Maintenance
Social Development
DPW
Clean Environment
State Regulations
Medical Appointments
Healthy Environment
Curriculum Objectives
Criminal Investigations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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