Head customer service representative demographics and statistics in the US
Head customer service representative demographics research summary. Zippia estimates head customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our head customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about head customer service representatives after extensive research and analysis:
- There are over 59,927 head customer service representatives currently employed in the United States.
- 77.7% of all head customer service representatives are women, while 22.3% are men.
- The average head customer service representative age is 40 years old.
- The most common ethnicity of head customer service representatives is White (55.1%), followed by Hispanic or Latino (19.1%), Black or African American (13.2%) and Asian (6.7%).
- In 2022, women earned 96% of what men earned.
- 7% of all head customer service representatives are LGBT.
- Head customer service representatives are 53% more likely to work at private companies in comparison to public companies.
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Head customer service representative demographics by:
Head customer service representative gender statistics
77.7% of head customer service representatives are women and 22.3% of head customer service representatives are men.
- Female, 77.7%
- Male, 22.3%
Head customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 77.7% |
| Male | 22.3% |
Head customer service representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$163,967
Female income
$157,180
Head customer service representative gender ratio over time
This data breaks down the percentage of men and women in head customer service representative positions over time. Currently, 77.7% of head customer service representatives are female.
Head customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 20.98% | 79.02% |
| 2011 | 20.86% | 79.14% |
| 2012 | 22.03% | 77.97% |
| 2013 | 22.38% | 77.62% |
| 2014 | 22.78% | 77.22% |
| 2015 | 22.69% | 77.31% |
| 2016 | 23.14% | 76.86% |
| 2017 | 23.48% | 76.52% |
| 2018 | 22.44% | 77.56% |
| 2019 | 22.10% | 77.90% |
| 2020 | 22.60% | 77.40% |
| 2021 | 22.30% | 77.70% |
Head customer service representative related jobs gender ratio
We compared head customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Head Customer Service Representative | 22% | 78% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Head customer service representative demographics by race
The most common ethnicity among head customer service representatives is White, which makes up 55.1% of all head customer service representatives. Comparatively, 19.1% of head customer service representatives are Hispanic or Latino and 13.2% of head customer service representatives are Black or African American.
- White, 55.1%
- Hispanic or Latino, 19.1%
- Black or African American, 13.2%
- Asian, 6.7%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Head customer service representative race
| Head customer service representative race | Percentages |
|---|---|
| White | 55.1% |
| Hispanic or Latino | 19.1% |
| Black or African American | 13.2% |
| Asian | 6.7% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Head customer service representative race and ethnicity over time
See how head customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Head customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.54% | 13.43% | 5.95% | 15.19% |
| 2011 | 62.26% | 13.71% | 6.08% | 15.06% |
| 2012 | 61.46% | 13.59% | 5.89% | 15.91% |
| 2013 | 61.81% | 13.43% | 6.06% | 15.59% |
| 2014 | 61.19% | 13.37% | 6.37% | 15.77% |
| 2015 | 60.57% | 13.12% | 6.16% | 16.89% |
| 2016 | 59.69% | 13.61% | 6.40% | 16.78% |
| 2017 | 60.60% | 13.02% | 6.36% | 16.61% |
| 2018 | 60.42% | 12.60% | 6.53% | 16.99% |
| 2019 | 60.02% | 12.80% | 6.34% | 17.50% |
| 2020 | 57.46% | 12.20% | 6.49% | 18.11% |
| 2021 | 55.14% | 13.17% | 6.66% | 19.14% |
Head customer service representative wage gap by race
According to our data, asian head customer service representatives have the highest average salary compared to other ethnicities. Black or african american head customer service representatives have the lowest average salary at $161,912.
| Ethnicity | Salary |
|---|---|
| Unknown | $162,184 |
| White | $164,317 |
| Black or African American | $161,912 |
| Asian | $167,736 |
| Hispanic or Latino | $163,753 |
Average head customer service representative age
See how the average age of head customer service representatives varies based on ethnicity and gender.
Male
Female
Head customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Head customer service representative age breakdown
The average age of head customer service representatives is 40+ years years old, representing 49% of the head customer service representative population.
Head customer service representative age breakdown
| Head Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Head customer service representative educational attainment
The most common degree for head customer service representatives is bachelor's degree, with 36% of head customer service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 23%.
- Bachelor's, 36%
- High School Diploma, 27%
- Associate, 23%
- Diploma, 7%
- Other Degrees, 7%
Head customer service representatives by degree level
| Head customer service representative degree | Percentages |
|---|---|
| Bachelor's | 36% |
| High School Diploma | 27% |
| Associate | 23% |
| Diploma | 7% |
| Other Degrees | 7% |
Head customer service representative jobs you might like
Head customer service representative wage gap by degree level
According to the data, head customer service representatives with a Master's degree earn more than those without, at $185,617 annually. With a Bachelor's degree, head customer service representatives earn a median annual income of $177,061 compared to $158,690 for head customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $185,617 |
| High School Diploma or Less | $152,375 |
| Bachelor's Degree | $177,061 |
| Some College/ Associate Degree | $158,690 |
Head customer service representative employment statistics
Most head customer service representatives work for a private in the finance industry.
Company size where head customer service representatives work
Below, you can see the size of companies where head customer service representatives work.
Head customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 15% |
| 100 - 500 employees | 23% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 20% |
| > 10,000 employees | 29% |
Head customer service representative jobs by company type
Employees with the head customer service representative job title have their preferences when it comes to working for a company. For instance, most head customer service representatives prefer to work at private companies over public companies.
Head customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 45% |
| Private | 53% |
| Government | 1% |
Head customer service representative jobs by industry
The most common industries for head customer service representatives are finance, retail and hospitality.
Head customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Finance | 49% |
| Retail | 20% |
| Fortune 500 | 13% |
| Hospitality | 3% |
| Manufacturing | 2% |
| Internet | 1% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Construction | 1% |
| Health Care | 1% |
| Professional | 1% |
| Telecommunication | 1% |
| Start-up | 1% |
| Insurance | 1% |
| Education | 1% |
| Technology | 1% |
| Energy | 1% |
Head customer service representative turnover and employment statistics
Head customer service representative unemployment rate over time
The unemployment rate for head customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Head customer service representative unemployment rate by year
| Year | Head customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average head customer service representative tenure
The average head customer service representative stays at their job for 1-2 years, based on the 3,429 head customer service representatives resumes in Zippia's database.
Head customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 35% |
| 3-4 years | 19% |
| 5-7 years | 18% |
| 8-10 years | 6% |
| 11+ years | 11% |
Head customer service representative LGBT ratio compared to similar jobs
Review the percent of head customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Tenant Selector | 6.73% | 4,356 |
| Head Customer Service Representative | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Reference Library Assistant | 11.16% | 1,130 |
| Learning Resources Assistant | 15.31% | 41,804 |
Similar head customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Tenant Selector | 6.73% | 4,356 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Reference Library Assistant | 11.16% | 1,130 |
| Learning Resources Assistant | 15.31% | 41,804 |
Foreign languages spoken by head customer service representatives
The most common foreign language among head customer service representatives is Spanish at 58.0%. The second-most popular foreign language spoken is Portuguese at 6.7% and German is the third-most popular at 5.9%.
- Spanish, 58.0%
- Portuguese, 6.7%
- German, 5.9%
- French, 5.0%
- Russian, 5.0%
- Other, 19.4%
Head customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 58.0% |
| Portuguese | 6.7% |
| German | 5.9% |
| French | 5.0% |
| Russian | 5.0% |
| Other | 19.4% |
