Highgate Hotels jobs in Cambridge, MA

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first. The Front Office Manager is responsible for ensuring the operation of the Front Office Team, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. * Carry a cell phone at all times. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled. * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations and the Credit Manager. * Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Must have a valid driver's license from the applicable state. * Long hours sometimes required. * Light hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

The Room Attendant is responsible for maintaining the cleanliness and presentation of guest rooms, suites, and assigned service areas in accordance with Mandarin Oriental's standards. This position plays a key role in ensuring an exceptional guest experience by providing a clean, comfortable, and welcoming environment that reflects attention to detail, care, and brand excellence.

The IHG Manager in Training (MIT) program is designed for recent college graduates to fast-track your hospitality management career. MITs will initially experience a comprehensive rotation across multiple disciplines within the hotel and/or restaurant operation, and land in a role leading and supervising a team in a set department based on the experiences available at participating properties. Successful MITs will learn and embody the IHG culture and the culture of their respective hotel brand, develop and take their leadership skills to the next level, and should complete their program ready to step into a management position at similar property. MITs who achieve this may have the opportunity to be placed into a full-time leadership role, based on availability at the completion of their 12-month program. MITs should expect to work a varied schedule to meet business needs which may include evenings, weekends and/or holidays. Program Length: 12 months (may be extended) The Experience: 3 - 4 month departmental rotation 8 - 9 months in an operations leadership role Regular community connects with MIT cohort Monthly MIT cohort seminars with key senior leaders Mentorship + networking opportunities Compensation and Benefits: Access to medical, dental and vision benefits Retirement savings plan with company matching Employee travel discounts + benefits Essential Duties and Responsibilities: Program Participation & Learning Complete structured rotations across multiple departments including front office, housekeeping, food & beverage, sales, and other operations Participate in formal training sessions, workshops, and professional development activities Shadow experienced managers to observe leadership techniques and decision-making processes Complete any assigned projects and assessments throughout the program duration Operational Support Assist department managers with daily operations and special initiatives Support guest services initiatives and maintain high customer satisfaction standards Help implement or maintain any operational procedures and quality standards Participate in staff meetings, briefings, and planning sessions Leadership Development Gradually assume supervisory responsibilities under management guidance Lead small teams or projects as assigned during the program Develop conflict resolution and problem-solving skills through real-world scenarios Practice coaching and mentoring techniques with team members Administrative & Analytical Tasks Assist with budget planning, cost control, and financial reporting activities Support inventory management and procurement processes as needed Participate in performance evaluation processes and staff development initiatives Program Qualificaton + Experience: Applicants must be a recent graduate within the last year; applicants must have earned Bachelor's Degree or higher in Hospitality Management, Business Administration, or in a related field. A minimum cumulative GPA of 3.0 is required. At least 1 -2 years of demonstrated leadership experience through applicable hospitality roles, student-led organizations, community service or a high-end customer service role. Strong interpersonal and communications skills. Organized; a self-starter. Ability to work under pressure, meet deadlines, and function within a dynamic and challenging environment. Must be technologically proficient and able to quickly adapt to various internal POS systems and other operational platforms. Qualifications Requirements: To achieve success in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: At least 1 - 2 years of demonstrated leadership experience either professionally or within a student-led organization. Applicants must be a recent graduate within the last year; applicants must have earned Bachelor's Degree or higher in Hospitality Management, Business Administration, or in a related field. A minimum cumulative GPA of 3.0 is required. Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Physical Demands: While performing the duties of this job, the employee is constantly required to collate/file, use a keyboard, dial, sit, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), and walk. The employee is occasionally required to climb stairs, reach, and stand. The employee is moderately required to bend, crouch, kneel, squat, climb ladders, balance, and twist, stretch, push, and pull. The employee is frequently required to lift and/or move up to 10lbs, occasionally lift and/or move up to 25lbs, and minimally lift and/or move up to 50lbs. Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, handle multiple concurrent tasks and constant interruptions. The employee may be required to give presentations and occasionally required to use math skills. Work Environment: While performing the duties of this job, the employee may be moderately exposed to noise and may be occasionally required to use tools/equipment. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

About Us Revere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resort Collection. Highly engaged, dynamic, innovative team members are what brings us all together. We get excited to share the story of Paul Revere's ride and discuss the rich history of Boston. Why choose to work for an independent? Every experience is expected to be crafted, yet never scripted. We offer health, dental, vision, wellness incentives, employee discounts on a variety of goods with You Decide, paid time-off programs and more! Are you excited yet? Apply now! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Essential Duties and Responsibilities: Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Operate burnishing machine to ensure proper finish on silverware. De-tarnish and polish silver for proper appearance. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: Knowledge of service ware and how to maintain same in order to complement guest experience. Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. Ability to transport heavy objects through a crowded room with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $28.50 - $28.50 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. **Some of your responsibilities include:** + Build, repairs, and paints all parts of the hotel. + Install and replaces lighting fixtures and bulbs. + Clean carpets and rugs. + Visually inspect and test machinery and equipment. + Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. + Dismantle defective machines and equipment and installs new or repaired parts. + Repair and maintain physical structure of establishment. + Fabricate and repairs furniture and fixtures. + Attend all scheduled training classes and meetings. + Paint corridors, hotel rooms, and lobby areas when necessary. + Transport heavy boxes and packages within the hotel for maintenance and repairs. + Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc. + Communicate with Maintenance Supervisor on projects as assigned. + Respond to all customer requests in a timely and personable manner. **What You Bring** + Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building. + Ability to be yourself, lead yourself, make it count! + Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Prepare and serve drinks for guests in a professional, courteous, and timely manner, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. **Some of your responsibilities include:** + Greet and welcome our guests and promptly serve them food and beverages. + Pour drinks, using standard pour according to specifications, receive and process orders in the POS system with accuracy. + Serve food and drinks to guests, along with filling orders for the servers. + Notify a manager if a guest is becoming intoxicated or rude to other guests. + Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers. + Clean shelving, stainless steel, mixers, cups, blenders, and soda guns. + Follow uniform and grooming specifications. + Maintain cooperative communication with support crew and management. + Unpack deliveries and stock the bar. + We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. **What You Bring** + 1 year of bartending experience is preferred. + Passion for crafting and personalizing guest experiences. + Excellent wine and spirits knowledge, great communication and presentation skills. + Knowledgeable of credit card and cash handling procedures, as well as recording accurate tip-out sheets, and calculating accurate bill amounts. + Food Handler and Alcohol Serving Certifications (if applicable). + Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Mandarin Oriental, Boston is looking for a Rising Fan to join our Rooms Division. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies. About the job Based at the Mandarin Oriental, Boston in the Rooms Department in Boston, the Rising Fan will complete an 18-month rotation across different departments within the Rooms division, including Housekeeping, Reservations, and Front Office. As a Rising Fan, you will be responsible for the following duties: * Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests' expectations and is accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA). * Supports, creates and promotes a climate of enthusiasm; maintains a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment. Ensures departmental practices are compliant with Mandarin Oriental policies and legal requirements. * Inspects, checks, and releases hotel rooms for arrivals, creates daily task sheets for housekeeping colleagues with special projects and traces, monitors stock in pantries and acts accordingly. * Coordinates within Housekeeping and other departments for arrangement on VIPs' arrivals and departures * Maintains an overview of the daily occupancy, arrivals, departures, traces, and important guests in house. * Trains, coaches and motivates housekeeping colleagues to achieve the highest quality standards. As a Rising Fan, we expect from you: * 18-month commitment to intensive learning and development. * Previous relevant experience within the luxury hospitality industry. * Fluency in English. * Strong overall computer literacy. * Have excellent written and verbal communication skills. * Flexibility: as a Rising Fan, you will be working on a rotating shift basis, up to 40 hours a week. Shift patterns will vary from morning, afternoon and evening/night shifts (including weekends and holidays). Compensation The hourly rate of pay for this position is $29.19. Our commitment to you: * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * Rising Fans have the opportunity to complete eCornell distance learning courses for further development. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local Benefits * A competitive salary and benefits packages * Meals served while on duty * Discounted colleague parking available Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge. We're Fans. Are you?

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Provide the support, financial knowledge, and expertise as a key business manager of the company to assist all levels of management in providing hospitality service of the highest quality to guests worldwide. Assist the General Managers (GMs) in achieving established business goals. Direct the accounting and control functions at the property, while ensuring timely reporting of operating results and maintain the integrity of the management information system. **Some of your responsibilities include:** + Supervise all accounting functions for your property. + Prepare the financial documents within the time frames supplied in the closing schedule and according to the Company Policies and Procedures, Generally Accepted Accounting Principles, and the Uniform System of Accounts. + Analyze and interpret financial results in order to assist and advise the GMs and Home Office team. + On a monthly basis, maintain balance sheet analysis with full supporting detail and prepare accurate forecasts and cash flow statements upon request. + Prepare timely and accurate sales, use, and occupancy tax returns as well as any other external reports or returns as deemed necessary. + Ensure successful treasury cash management, compliance with the management agreement and attendant legal documents. + Ensure integrity and efficiency of computerized data processing functions. + Ensure all financial reports, budgets, forecasts, and other information required by the company are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate. + Review forecasts and budgets prepared by management teams to make sure owners, GMs, and Home Office are provided with guidelines of performance that are both reasonable and achievable. + Ensure all legal, treasury, and tax documentation is properly maintained and secured, and that all statutory and fiscal reporting requirements are satisfied, which includes any governmental requirements for permits and licenses. + Ensure adequate controls are installed and maintained for the protection of the property's assets against loss or misappropriation. + Coach department heads regarding their financial responsibilities and effective financial management techniques. + Continuously monitor economic, social, and governmental trends and policies to ensure that management is kept fully apprised of any implications that may affect the performance of the hotel or restaurant in meeting its financial objectives. **What You Bring:** + Bachelor's Degree in Accounting or Business Studies is required, Master's degree and/or CPA is a plus. + 2 to 3 years of Director level experience in hospitality finance is preferred. + Well organized, detail-oriented with excellent communication skills. + Experience with PeopleSoft or similar accounting package, Outlook soft/BPC is preferred. + Proficient in Microsoft Office Suite, current on technology expertise and know-how. + Excellent financial modeling, project management, and critical thinking skills with a strong work ethic. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**

About Us Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located in the heart of the South Shore, 15 miles from Downtown Boston and easy access to Cape Cod, our Braintree hotel is central to attractions in Boston and Greater New England. We are steps from a variety of fine restaurants and the regions premier shopping destination South Shore Plaza. Nearby are hometown favorites like Gillette Stadium home of the New England Patriots, the New England Aquarium or catch a game at Fenway Park. What makes working with us great? We celebrate our associates' success monthly with Town Hall meetings and incentives for individual performance, we create excellent opportunities and support career advancement, and we share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! We provide industry leading flexible time off, 401(K) benefits, and health plans. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Come join our friendly, professional, and supportive team, today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support. Essential Duties and Responsibilities Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns, and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Housekeeping experience preferred. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $20.00 - $20.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Play a meaningful role in the overall success of events by providing assistance to the banquet department as well as aiding in set up and take down of all banquet and meeting events. Work closely with the Banquet Servers to ensure guest satisfaction. **Some of your responsibilities include:** + Set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel management. + Responsible for accurate cleaning and setting of banquet functions and meeting rooms. + Care and storage of all equipment such as tables and chairs. + Servicing meeting rooms. + Provide outstanding service and ridiculously personable experiences! **What You Bring** + Prior hospitality experience and/or experience in housekeeping/janitorial work preferred. + The ideal candidate will be organized and ambitious (go-getter!) + Strong work ethic, ability to read floor-plans, work independently and has a strong attention to detail. + Flexible schedule, able to work evenings, weekends, and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (*************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Executive Chef is responsible for coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities * Work with other F&B managers and keep them informed of F&B issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Coordinate and monitor all phases of Loss Prevention in kitchen areas. * Prepare and submit required reports in a timely manner. * Monitor quality of all food product and presentation. * Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. * Oversee all aspects of the daily operation of the kitchen and food production areas. * Respond to guest complaints in a timely manner. * Ensure compliance with SOP's in all outlets. * Ensure compliance with requisition procedures. * Conduct staff performance reviews in accordance with Highgate Hotel standards. * Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. * Know and enforce all local health department sanitation laws. * Work with the Director of F&B to create and implement menus. * Design and implement employee cafeteria rotating menu and oversee cafeteria operations. * Coordinate, supervise and direct the Stewarding Department. * Compute daily food cost. * Develop proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. * Understand daily forecasts and customer counts. * Coordinate all par stock levels. * Assess food portion size, visual appeal, taste and temperature of items served. * Direct and train all chefs to ensure adequate operation in all outlets. * Create menus for prospective clients. * Review and approve weekly payroll. * Check food purchases for proper ordering, quality and price structure. * Oversee daily activities such as preparation for all food items, receiving daily inventories, log-on report and food cost report. * Communicate to Engineering any physical maintenance problems. * Assist catering sales on all special menus and price structures. * Participate in required M.O.D. program as scheduled. Qualifications Education & Experience: * A 2-year, 3-year or 4-year culinary degree and at least 5 years of progressive experience in a hotel or a related field. Luxury and union experience are ideal. * At least 2 - 3 years of previous supervisor responsibility is required. * Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Physical Requirements: * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview Come join Highgate for the summer in one of our dynamic internships! The Rooms Intern will be exposed to the various Rooms Division operations and will be responsible for ensuring the operations of the Rooms Divisions in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel * Ensure staff compliance to Forbes standards. * Assist in maintaining and controlling all housekeeping equipment. * Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Carry a Relay device at all times. * Prepare and conduct departmental interviews as required and follow hiring procedures according to Highgate Hotel SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that follow up on defficencies is addressed in a timely basis. * Assist the Housekeeping Department in inspecting guest rooms * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security through correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Operate radios and other devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Front Office. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. * Ensure participation within department for monthly Highgate Hotel team meeting. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. * Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. * Use the telephone and computer system for reporting and verifying room status. * Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. * Properly store, secure and issue supplies as needed to meet business demands. * Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure. * Have extensive knowledge of the product and services available. * Eensure that all guests especially those of VIP status receive utmost attention and to maximize their satisfaction during their entire duration of stay. * Ensure that all arriving and departing VIP's and regular guests are greeted and that introductions are made. * Give information and promote all in house facilities and promotions * Liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction. * Coordinate the complete preparation of all associated services for arriving VIP's, including, but not limited to, ensuring room is ready; amenities are in the room, etc. * Deliver on the hotel's loyalty program. * Update Guest profiles in Opera (PMS) with any preferences and observations. * Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution. * Log guest issues in Alice and Opera and communicate issues as appropriate. * Develop relationships with a variety of local vendors, which include, and are not limited to, restaurants, night clubs, museums, theaters, sports venues, ticket agencies, etc. * Be familiar with all the courier companies and their charges. * Have an in depth knowledge of what Greater Boston (and New England) has to offer in regards to a variety of experiences our guests may be interested in. * Focus on the Customer. . . Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. * Attention to Details . . . Ensure that work is accurate, thorough and to the highest standards. * Take Responsibility . . . Demonstrate personal ownership to tasks and follow through to get the required results. * Apply Professional, Product or Technical Expertise . . . Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. * Foster Teamwork . . . Work well in a team environment and motivate teams to sustain exceptional levels of performance. * Communicate effectively . . . Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. * Ability to consistently "go the extra mile" Qualifications Education & Experience: * Experience in a hotel or a related field; or a college degree and or related experience preferred. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical Requirements: * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Support Highgate core values: passion, innovation, integrity, ownership and community. * Facilitate, prepare and attend weekly WIG meetings and track results. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Maintain a warm and friendly demeanor at all times. * Perform other duties as requested by management.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Franklin 4 Forge PkwyFranklin, MA 02038 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts. Essential Duties and Responsibilities * Shadow both the Front Office and Housekeeping departments at the assigned hotel. * Complete shifts in each position within the Front Office and Housekeeping departments. * Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel. * Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping. * Utilize labor management tools to schedule and control labor costs. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance with Room Standard Operating Procedures and Policies. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Recent or current graduate of a hospitality program preferred. * Flexibility to relocate for placement after completion of the MIT program. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation Salary Range: $17.00 - $25.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Must be willing to cross train in other accounting or hotel-related areas. * Must be able to prioritize job functions in order to meet deadlines. * Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). * Audit and reconcile financial and statistical reports. * Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. * Prepare and distribute month-end reports. * Audit and reconcile all Front Desk and Food & Beverage Cashier's work. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Prioritize job functions in order to meet deadlines. * Ensure accuracy of all numbers reported including statistics. * Input and update financial information into corporate communications network. * Perform daily, weekly, monthly and annual data processing system functions as required. * Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. * Ensure overall guest satisfaction. * Respond to governmental inquiries upon receipt. * Handle guest requests Qualifications * High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. * Guest Service Experience preferred. * Computer knowledge/skills required. * Flexible and long hours sometimes required. * Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Late/Overnight shift * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

About Us Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston's High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities as well as Wellesley and Regis Colleges. Our brand offers both leisure and business travelers an approachable, upscale experience with best-in-class customer service, that anticipates travelers' needs and delivers what matters most to them. Embassy Suites Boston Waltham offers a diverse breadth of experience for budding service professionals, seasoned hospitality specialists, and everyone in-between. Our team members enjoy Snack Carts with occasional trivia and games to win prizes as well as discounted hotel rooms at Hilton and HEI hotels. At the Embassy Suites Waltham, we welcome jeans on Fridays with a small donation to our Make a Difference Committee to use for events in the community. Be a part of a diverse team driven by a passion for outstanding service through authenticity, diversity, and innovation with an organization whose values mirror your own. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities * Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. * Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. * Apply yield management techniques and analyze historical data to maximize revenue and profitability. * Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. * Conduct market research on competitors' products, services, and pricing to inform strategic business plans. * Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. * Build and maintain long-term client relationships, ensuring repeat business. * Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. * Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. * Conduct hotel site inspections and client presentations with professionalism and confidence. * Participate in trade shows, sales blitzes, and networking events to generate leads. * Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. * Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. * Manage A/V equipment as a profit center when applicable. * Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. * Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior hospitality experience with specific experience in catering sales is essential. * Minimum 1+ year in catering sales required. * Experience at a similar size and quality hotel preferred. * Proficient in Microsoft Word, Excel, and hotel sales system. * Strong sales and revenue management skills, with the ability to train and motivate peers. * Knowledge of hotel features, benefits, and competitive landscape. * Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. * Strong organizational, problem-solving, and client service skills. Compensation Salary Range: $70,000.00 - $70,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Us The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state, and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards. Essential Duties and Responsibilities * A complete understanding of all building related systems - Electrical, HVAC, Plumbing, Life Safety, IT, etc. * A complete understanding of all building related equipment - HVACandR, Kitchen, Laundry, Pool, etc. * Follows company preventative maintenance procedures and guidelines for guestrooms, equipment, public space, grounds, landscaping, and building envelop, etc. * Maintains engineering related check book accounting procedures to ensure department operates with-in budgeted guidelines while maintaining required stock of supplies and materials. * Effectively interview, supervise, train, manage performance, assign tasks and follows-up with engineering staff to ensure maximum productivity. * Maintains accurate records and filing system to support RandM Budget, PM Programs, Capital Budget, Capital Projects, Life Safety Systems and Inspections, etc. * Maintains all Engineering Spaces in a safe, clean, organized, energy efficient manner. * Tours hotel complex daily identifying items requiring engineering, housekeeping or other departmental actions. * Considered the property expert on all Life Safety related items, trains all managers in these areas. * Has a firm understanding of all Brands related issues and procedures. * Has a firm understanding of all Brand related GSS, GSI, AYS, DTS problem tracking procedures and is working to correct them. * Has a basic understanding of elementary accounting procedures. * Has a basic understanding of PC operation and a working knowledge of Micro Soft Office Software programs and internet use. * Ability to remain calm in stressful situations, seen as a strong leader through-out hotel. * Remains current on related technology advances that would enhance operations. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job duties as assigned. Qualifications and Skills * Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. * 3+ years of hands-on experience at a comparable location. All HEI Chief Engineers are working Chief's. * Hotel experience preferred. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. * ADA related Physical Demand Section: Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing, at times working in cramped noisy locations susceptible to extreme hot and cold temperatures with or without reasonable accommodation. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $95,000.00 - $105,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Courtyard Manchester 700 Huse RdManchester, NH 03103 Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. * Fill in shifts as needed at the desk and the shuttle. * Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.