Highgate Hotels jobs in Fort Lauderdale, FL - 263 jobs

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview Come join Highgate's Summer Internship Program! This 10-week immersive experience offers hands-on exposure to hotel Sales & Marketing, giving you the opportunity to learn how hospitality companies attract, engage, and retain guests in a dynamic, fast-paced environment. You'll gain valuable industry knowledge while contributing to real projects and collaborating with experienced professionals across the organization. Responsibilities * Assist with day-to-day hotel sales and marketing initiatives, including sales calls, presentations, and prospecting. * Support the creation of promotional materials, proposals, and marketing campaigns. * Participate in planning and execution of events, site visits, and client meetings. * Research competitive market trends and provide insights to the team. * Assist with digital marketing and social media content development. * Gain exposure to revenue generation strategies and hotel sales systems. * Shadow senior leaders and attend professional development sessions as part of Highgate's internship curriculum. Qualifications * Current undergraduate student (Hospitality, Business, Marketing, or related major preferred). * Strong interest in hospitality, sales, and marketing. * Excellent communication, interpersonal, and organizational skills. * Ability to multitask and thrive in a fast-paced environment. * Proficiency in Microsoft Office Suite; familiarity with social media platforms a plus.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Pool & Beach Attendant is responsible for, but not limited to, the overall service of the Pool & Beach guests. The Pool & Beach Attendant responsibilities include set up of the Pool & Beach, assisting guests, folding and setting towels, and keeping the pool area clean. Incumbent must be able to lift a minimum of 25 lbs. and be able to stand for extended periods of time. A flexible schedule is required, including weekends and holidays. The Pool Attendant reports directly to the Pool & Beach Managers. Requirements • Have a minimum of 1 year experience in the similar position, preferably in a luxury setting. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Water Attendant is responsible for sanitizing, filling and replenishing filtered water glass bottles for guest use, using the Nordaq filtration system. Incumbent must be able to follow safe work practices and food safety guidelines. The Water Attendant will collect bottles from guest areas and back of house areas including housekeeping landings and kitchens, to properly sanitize and replenish. The Attendant will be responsible for using the Nordaq fresh water machine and glass bottle dish washing machine to execute these tasks. Responsibilities also include machine maintenance, changing water, adding chemicals, inventory of chemicals, properly filling and distributing full bottles to the proper location. The attendant must safely handle and organize chemicals according to standards. Supporting duties also include handling guest requests and assisting Housekeeping managers as needed. The Water Attendant must be able to push, pull and lift up to 50 pounds repeatedly over the course of their shift. The Water Attendant will report directly to the Housekeeping Managers. Requirements • Have a minimum of 1 year experience in the similar position, preferably in a luxury setting. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are "leading by example" in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring 2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met. Position Requirements: * Professional demeanor appropriate for a luxury environment. * Minimum of one year hospitality experience required. * Knowledge of CI-TY, Meeting Matrix, Word, and Excel. * Excellent customer service skills, superior interpersonal skills with acute sense of detail. * Ability to multi-task and work independently in a fast-paced environment. Responsibilities: * Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times. * Assist clients on-site with last minute situations or requests in a timely manner. * Inspect all function rooms prior to start of function to ensure setup is exactly as requested on Banquet Event Orders (BEO). * Assist in keeping the Conference Center clean and organized throughout the day. * Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee. * Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day. * Coordinate with the Event Manager/Client before function begins to confirm the assistance needed. * Coordinate any shipping of materials (boxes) back to client's office with client and relay the information to the Business Center. Qualifications and Skills * Hotel experience preferred. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite software. * Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation. * Ability to follow written and/or verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems with or without reasonable accommodation. * Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us HEI Hotels and Resorts is excited to welcome another luxury hotel into the portfolio! This sophisticated retreat is overlooking Biscayne Bay and is in walking distance of Brickell's business district. From expansive guest rooms and suites to premium services and amenities, this location offers the perfect destination for guests. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities * Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. * Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. * Apply yield management techniques and analyze historical data to maximize revenue and profitability. * Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. * Conduct market research on competitors' products, services, and pricing to inform strategic business plans. * Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. * Build and maintain long-term client relationships, ensuring repeat business. * Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. * Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. * Conduct hotel site inspections and client presentations with professionalism and confidence. * Participate in trade shows, sales blitzes, and networking events to generate leads. * Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. * Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. * Manage A/V equipment as a profit center when applicable. * Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. * Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior hospitality experience with specific experience in catering sales is essential. * Minimum 1+ year in catering sales required. * Experience at a similar size and quality hotel preferred. * Proficient in Microsoft Word, Excel, and hotel sales system. * Strong sales and revenue management skills, with the ability to train and motivate peers. * Knowledge of hotel features, benefits, and competitive landscape. * Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. * Strong organizational, problem-solving, and client service skills. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments. * Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards. * Maintain filing system according to HEI Hotels and Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files. * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long term client relationships * Actively participate in industry related organizations (NACE, MPI). * Actively prospect and solicit local market for new business; to include direct phone calls and outside sales calls * Attend local networking event to increase awareness of the hotel and meet new clients * Organize in-house events for clients such as evening receptions to connect with corporate clients, etc. * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Excellent creative skills to provide innovative set-ups and functions for groups. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. * Excellent knowledge of computers, specifically CI TY, Word and Excel. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Basic administrative knowledge such as business letters, formats, and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position We are looking for a Coordinator for our Housekeeping Department responsibilities include communicating guest requests to housekeeping staff; coordinating service to guest rooms; assigning rooms to guest room and turndown attendants; liaising between housekeeping and other departments, as needed; running daily housekeeping reports; and supporting the Director of Housekeeping. Incumbent must have excellent multi-tasking ability; communication skills, computer skills, and telephone etiquette skills. Experience with HOTSos and REX is a plus. The Housekeeping Coordinator reports directly to the Housekeeping Managers. Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation. Responsibilities * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. * Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. * Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. * Keep management informed of shortage of equipment and supplies. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Report any faulty equipment to management immediately. * Empty garbage from the Food and Beverage areas into the hotel dumpster. * Know the location and operation of all fire extinguishing equipment. * Practice safe work habits at all times to avoid possible injury to self or other employees. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Assist in the set up and breakdown of the restaurant buffet as required. * Assist Banquets by supplying china, glass, and silver as required by business demand Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Ability to withstand temperature variations, both hot and cold. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. Essential Duties and Responsibilities Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants. Maintain accurate and up to date records regarding required licensing of spa staff. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Supervise the budgeting, forecasting, cost, and inventory controls. Prepare Forecast expenses and actual results for the spa revenue and expenses. Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities. Be available and able to assist in all aspects of operations as needed based on business needs. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

A Guest Service Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. The Guest Service Agent reports directly to the Director of Front Office Operations and Front Desk Managers.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about. Overview Step into the heartbeat of an iconic luxury destination where hospitality meets a high-energy lifestyle. As our Director of Human Resources, you won't just manage policies, you'll design an unforgettable workplace experience that mirrors the elevated, dynamic spirit of E11EVEN Club Hotel and Residences . In this role, you'll lead with vision and innovation, shaping up a culture that attracts and inspires the industry's best talent. From strategic talent acquisition and distinctive total rewards to transformational learning experiences and vibrant employee engagement, you'll ensure every team member reflects the bold standards of our brand. Your influence will go beyond HR; you'll be a trusted advisor and culture curator, championing integrity, passion, and performance across the organization. If you're ready to craft a people strategy as legendary as our guest experience, this is your stage. Responsibilities * Lead and inspire the HR team, driving strategic initiatives while ensuring flawless day-to-day execution. * Develop and manage the HR budget, aligning resources with organizational priorities. * Ensure full compliance with all employment laws and regulations, proactively implementing policies and programs to mitigate risk. * Oversee talent acquisition strategies, including exempt-level recruitment and large-scale hiring for openings, ensuring the property attracts top-tier talent. * Administer compensation, benefits, and performance management programs that reflect a culture of excellence. * Champion employee engagement and relations, fostering an open-door environment and guiding managers in coaching, counseling, and discipline. * Drive training and development programs, including leadership development and onboarding, to build future-ready teams. * Monitor and analyze workforce metrics such as turnover and engagement, using insights to inform strategic decisions. * Serve as a trusted advisor to senior leadership, influencing organizational culture and talent strategy. * Maintain confidentiality and integrity in all HR practices while continuously improving processes and internal communications. * Ensure compliance with company policies, safety regulations, and operational standards. * Maintain strict confidentiality of sensitive information. * Participate in required meetings and training, contributing to a culture of collaboration and excellence. Qualifications * Minimum of 8 years of progressive Human Resources leadership experience, with at least 3 years at the Director level in a luxury hospitality environment. * Proven track record in hotel openings and large-scale talent acquisition strategies is highly desirable. * Bachelor's degree in Human Resources, Business Administration, or a related field, advanced degree or professional certifications (e.g., SHRM-SCP, SPHR) preferred. * Comprehensive knowledge of employment laws and compliance standards. * Demonstrated success in leading teams and managing complex HR functions. * Bilingual proficiency in English and Spanish required. * Maintain a consistently professional, warm, and approachable demeanor. * Communicate clearly and effectively, both verbally and in writing, with all levels of employees and guests. * Demonstrate strong active listening and problem-solving skills, addressing concerns with discretion and professionalism. * Ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Greet and welcome our guests. Check the service stations and tables to ensure accurate set-up and cleanliness. Assist the restaurant dining services (if necessary), when and where appropriate. Perform all necessary sidework, setup, and breakdown of the bar. Follow uniform and grooming specifications. Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages. Clean shelving, stainless steel, mixers, cups, blenders and soda guns. Unpack deliveries, stock bar and change beer kegs. Notify a manager if a guest is becoming intoxicated or rude to other guests. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring 1 year of experience in a similar or supportive role is preferred. Food Handler and Alcohol Awareness Certification (if applicable). Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge or ability to learn the restaurant point-of-sale system. Restaurant inventory and invoicing software proficiency is preferred. Hardworking, dedicated, with a real passion for hospitality. Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

A Bell Person will be responsible for completely delighting our guests by providing exceptional customer service, guest room orientation, luggage and package assistance, and maintaining and manning the Bell Desk. The Bell Person will answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. The Bell Person reports directly to the Assistant Front Office Manager.

Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities * Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. * Tour the operating departments daily, making adjustments as needed via department heads. * Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel budget process as required. * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. * Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. * Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. * Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President or Regional Director of Operations. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications * At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. * Previous experience in luxury hotel with heavy food & beverage ideal * Long hours sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Perform other duties as requested by management.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position It is the mission and intent of this position that the incumbent will take ownership of the Colleague Cafeteria cooking station and make it their own, cooking exceptional food, organizing and maintaining all standards of quality and cleanliness. Set assigned station with the determined amount of mise en place in a timely manner. Work in a safe manner following all the HACCP and FLHSS safety rules and regulations. Follow safe work habits when working with kitchen equipment. Keep workstation clean and organized at all times keeping the station stocked for the next shift. Serving the food as needed. Requirements • Have a minimum of 3 years' experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including some evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of the Pool operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon arrival to the pool and provide great service . Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: * Meet with staff to get any pertinent information at the start of shift and review the resort daily communication report * Make sure all shifts are covered as scheduled, cover as necessary. * Ensure the completion of AM/PM checklist. * Handle guest situations as they arise in a calm and professional manner. * Be an expert in all employee duties to ensure you are "leading by example" in all that you do. * Maintain professional contact with all other hotel departments. * Ensure proper organization and planning or daily operations, maintain cleanliness and reporting engineering issues on a daily basis. * Counsel and coach employees when necessary, using accurate documentation and techniques. * Ensure all employees complete their duties before departing, that they are posted at their stations on time. * Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. * Accountable for meeting or coming in under payroll and expense budgets. * Assist in the maintaining of a Forbes 5* department (Training, Audits, walkthrough's) * Assist the team at the Pool-- setting up chairs/cabanas, assisting guests * Managing stock inventory and assisting in the ordering where required. * Covering shifts on the floor if operation requires it * Book Cabanas * Supervise exceptional service in the cabanas and daybeds * Assisting with carrying pool chairs and furniture when clearing and setting up the pool and beach What You Bring * 2 + years of experience as a Pool attendant in a luxury resort * Hospitality degree preferred * Flexible schedule, able to work evenings, weekends, and holidays when needed. * Proficiency in Opera * Solid computer skills( Microsoft Office)

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. * Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. * Maintain and control all housekeeping equipment. * Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Conduct monthly guest supplies and cleaning supplies inventories. * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Manage vendor contracts (i.e. dry cleaners, window washers, etc.). * Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. * Inspect all VIP rooms prior to arrival. * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Conduct monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security by correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Conduct pre-shift meetings for room attendants and housemen. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. * Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. * Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Manage and organize large turn days (including group check-ins or check-outs). * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Guest Services. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Housekeeping Department on their role in contributing to Medallia Scores. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. Qualifications * At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. * Supervisory experience required. * Must be profecient with MS Word and MS Excel. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

About Us HEI Hotels and Resorts is excited to welcome another luxury hotel into the portfolio! This sophisticated retreat is overlooking Biscayne Bay and is in walking distance of Brickell's business district. From expansive guest rooms and suites to premium services and amenities, this location offers the perfect destination for guests. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Essential Duties and Responsibilities * Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel. * Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. * Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. * Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. * Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions. * Organize and/or attend scheduled sales department, executive committee, and related meetings. * Knowledge of travel industry, current market trends and economic factors. * Ability to access, understand and accurately input information using a moderately complex computer system. * Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. * Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required. * Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. * Professionally represent the hotel in community and industry organizations and events. * Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience * Bachelor's degree preferred. * 5+ years of sales leadership in similar sized operation preferred. Knowledge, Skills and Abilities * Proficiency in Microsoft Word, Excel, and Delphi. * Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. * Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. * Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. * Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.