Highgate Hotels jobs in Fort Lauderdale, FL

- 221 jobs

Front Office Manager
Highgate Hotels 4.5
Highgate Hotels job in Fort Lauderdale, FL
Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hampton Inn Fort Lauderdale 720 East Cypress Creek RoadFt. Lauderdale, FL 33334 Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Carry a cell phone at all times. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Participate in required M.O.D. program as scheduled Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Assist in preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Highgate Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Qualifications At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. The ability to demonstrate exceptional Customer Service Skills. Must be proficient in Windows and Microsoft Office. Able to work long hours as sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
$47k-60k yearly est. Auto-Apply 60d+ ago
Housekeeper - Room Attendant
Highgate Hotels 4.5
Highgate Hotels job in Miami, FL
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location SpringHill Suites Miami Airport South Overview Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeper, your contribution helps ensure our guests have a comfortable, productive and memorable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Wipe all surfaces, dust and vacuum each guest room adhering to our brand standards. Change linens, make beds and restock all guest room supplies. Clean bathrooms, remove trash and carry out green practices as trained by the hotel. Greet and assist guests that you encounter during your shift with a friendly smile. Clean multiple rooms each day. Support our maintenance team by reporting any broken, defective or missing items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
$20k-25k yearly est. Auto-Apply 60d+ ago
Meeting & Events Concierge
HEI Hotels and Resorts 4.3
Fort Lauderdale, FL job
About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met. Position Requirements: Professional demeanor appropriate for a luxury environment. Minimum of one year hospitality experience required. Knowledge of CI-TY, Meeting Matrix, Word, and Excel. Excellent customer service skills, superior interpersonal skills with acute sense of detail. Ability to multi-task and work independently in a fast-paced environment. Responsibilities: Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times. Assist clients on-site with last minute situations or requests in a timely manner. Inspect all function rooms prior to start of function to ensure setup is exactly as requested on Banquet Event Orders (BEO). Assist in keeping the Conference Center clean and organized throughout the day. Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee. Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day. Coordinate with the Event Manager/Client before function begins to confirm the assistance needed. Coordinate any shipping of materials (boxes) back to client's office with client and relay the information to the Business Center. Qualifications and Skills Hotel experience preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Ability to access and accurately input information into a computer using Microsoft Office Suite software. Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation. Ability to follow written and/or verbal instructions. Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. Ability to set-up and maintain filing systems with or without reasonable accommodation. Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$39k-58k yearly est. 14d ago
Pool Attendant - Kimpton Epic Hotel
Kimpton Hotels & Restaurants 4.4
Miami, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Do you enjoy crafting fun and exciting programs for guests and your community? In this role you'll build and execute initiatives that set the appropriate scene in the pool areas of the hotel and restaurant both day and night. You'll be the catalyst for building creative programming, events, collaborations (on or off property) that resonate with the hotel guests and locals alike. **Some of your responsibilities include:** + Create an outstanding experience at the pool by providing fantastic customer service. + The position is encouraged to source new and maintain existing networks, including musicians, artists, tastemakers and other creative partners that may play a role in setting the social scene. + You'll establish and form programs for the senses: sight, sound, smell, touch, taste. + Work closely with the Guest Service Manager through various initiatives and act as the boots on the ground for property and PR relationships. + Prior approval of new vendor relationships. + Regularly attend property meetings and effectively communicate ongoing and upcoming programming and events to the property management team and staff for efficient operational performance. **What You Bring** + Skillful in verbal and written communication, with phenomenal customer service and attention to detail. + Ability to work independently and to lead projects effectively. + High School Diploma is preferred. + 1 year of experience in customer service or similar role. + Creative spirit, motivation, and willingness to experiment. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
$22k-28k yearly est. 16d ago
Client Support Associate
DHG 4.6
Miami, FL job
Responsive recruiter Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$26k-40k yearly est. Auto-Apply 60d+ ago
Busser - High Tide - High Tide
Kimpton Hotels & Restaurants 4.4
Miami Beach, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Maintain a clean dining area by bussing tables in an efficient, courteous and accurate manner all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. **Some of your responsibilities include:** + Clean and set tables to restaurant standards. + Deposit dishes appropriately in the dish-room or specified area. + Pull dirty plates from tables while guests are still seated. + Serve beverages promptly. + Stock bussing stations. + Clean stations, including sweeping floor using the tools provided. + Perform buffet set-up and refill if needed. + Assist other restaurant personnel with tasks when necessary such as expediting food to tables. + We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. **What You Bring** + 1 year of experience in a similar or supportive role is preferred. + Food Handler Certification (if applicable). + Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment. + Hardworking, dedicated, with a real passion for hospitality. + Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
$17k-27k yearly est. 60d+ ago
Director of Food & Beverage - Kimpton Epic Hotel
Kimpton Hotels & Restaurants 4.4
Miami, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Provide restaurant guests with friendly and professional service, excellent food quality, strong price value, and consistency of execution in an attractive, well-maintained environment. Development of an annual marketing plan to penetrate new sales opportunities and maximize use within existing markets. **Some of your responsibilities include:** + Achieve budgeted revenues and expenses and improve profitability related to the F+B department. + Monitor budgets in all areas of cost control with consistent focus on cost of inventory, sales, and payroll. + Increase level of guest happiness by delivery of an outstanding product and service. + Direct the daily activities and assignments of staff, ensure appropriate coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. + Direct supervision of the Executive Chef to provide excellent quality and presentation of all food to the guests. + Provide direct oversight of the property-wide Banquet and Catering operations. + Partner with the Sales Department to review all F+B minimums and selling guidelines. + Collaborate with Director of Sales and Director of Catering on sales and marketing strategies. + Directly lead all aspects of banquet operations including developing and maintaining managerial and captain oversight of all operations. + Review and approve all menus and pricing in restaurant outlets and banquet/catering. + Ensure that evaluation of food product, front-of-house employee performance, and development of product consistent with our market position. + Develop a selection and pricing strategy for all liquors and wines, and supervise their procurement. + Ongoing maintenance of the physical asset through capital planning as required in the budget process. + Follow all Health and Safety regulations. + Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and coach employees; address complaints and problem solve. **What You Bring** + Bachelor's Degree in Hospitality/Restaurant Management or equivalent field is preferred. + Minimum 3 years' experience as a Restaurant General Manager or Director of Food and Beverage. + Food Handler and Alcohol Awareness Certifications (if applicable). + Level 1 or higher certification of Court of Master Sommelier or equivalent experience is required. + Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, PL management. + Able to diplomatically deal with difficult situations and people while exhibiting a consistent level of integrity. + Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance. + Previous systems knowledge and experience with Aloha/Avero, Infogenesis, OpenTable, and ADP/eTime payroll or combination of these systems is required. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**
$70k-95k yearly est. 60d ago
Senior Sales Coordinator/Junior Sales Manager
HEI Hotels & Resorts 4.3
Miami, FL job
About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Basic administrative knowledge such as business letters, formats, and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$38k-49k yearly est. Auto-Apply 12d ago
Van Driver
Highgate Hotels 4.5
Highgate Hotels job in Miami, FL
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location SpringHill Suites Miami Airport South Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Van Driver, you will be the first impression for our guests upon arrival and the last impression as they depart hotel. Your ability to provide safe transportation while engaging with our guests is essential. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Transport and ensure prompt pickup or delivery of guests and their belongings. Maintain knowledge of the hotel facilities and the surrounding neighborhood in order to answer guest questions and make local recommendations for places of interest. Handle all guest complaints, questions or requests efficiently and satisfactorily. Ensure the van(s) are clean, in good condition and have adequate gasoline at all times. Assist in other departments of the hotel based on business demands and hotel needs. Qualifications This position requires that you have a Class B Driver's License and a clean driving record. Previous customer service experience is preferred To be successful in this role, you need strong verbal communication skills. You must be able to drive, read, write, type and use basic technology. You must also be able to lift at least 50 pounds. Applicants must be available to work evenings, weekends and holidays.
$19k-23k yearly est. Auto-Apply 60d+ ago
Director Of Spa
HEI Hotels and Resorts 4.3
Fort Lauderdale, FL job
About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. Essential Duties and Responsibilities Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants. Maintain accurate and up to date records regarding required licensing of spa staff. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Supervise the budgeting, forecasting, cost, and inventory controls. Prepare Forecast expenses and actual results for the spa revenue and expenses. Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities. Be available and able to assist in all aspects of operations as needed based on business needs. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$29k-62k yearly est. 13d ago
Night Auditor
HEI Hotels and Resorts 4.3
Miami, FL job
About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Duties and Responsibilities Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$27k-32k yearly est. 15d ago
Barback
Kimpton Hotels 4.4
Miami, FL job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: * Greet and welcome our guests. * Check the service stations and tables to ensure accurate set-up and cleanliness. * Assist the restaurant dining services (if necessary), when and where appropriate. * Perform all necessary sidework, setup, and breakdown of the bar. * Follow uniform and grooming specifications. * Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages. * Clean shelving, stainless steel, mixers, cups, blenders and soda guns. * Unpack deliveries, stock bar and change beer kegs. * Notify a manager if a guest is becoming intoxicated or rude to other guests. * We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring * 1 year of experience in a similar or supportive role is preferred. * Food Handler and Alcohol Awareness Certification (if applicable). * Able to prioritize multiple tasks in a dynamic environment. * Able to learn, retain, and present product, menu, and allergy information to guests. * Knowledge or ability to learn the restaurant point-of-sale system. * Restaurant inventory and invoicing software proficiency is preferred. * Hardworking, dedicated, with a real passion for hospitality. * Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
$14k-30k yearly est. 40d ago
Director of Sales and Marketing - Kimpton Epic Hotel
Kimpton Hotels & Restaurants 4.4
Miami, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. **Some of your responsibilities include:** + Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. + Develop marketing and PR initiatives to support sales strategies and activities. + Establishes a sense of urgency with the team to understand and anticipate needs. + Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. + Handles specific accounts assigned by the RDSM. + Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. + Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. + Responsible for achieving the group rooms and catering revenue budget for hotel. + Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. + Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. + Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. + Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. + Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. + Develop appropriate revenue/production goals with the RDSM's support and approval. + Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. + Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. + Pulls and analyzes relevant data to develop and recommend appropriate actions. + Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. + Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. **What You Bring** + Bachelor's degree in Hotel Administration or Business preferred. + 5 years of sales experience. + Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. + Ability to encourage, lead and develop a team by example. + Well organized, detail oriented with excellent follow-up and communication skills. + Ability to convert vision into specific and tangible actions. + Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. + Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
$72k-91k yearly est. 44d ago
Housekeeping Supervisor
Highgate Hotels 4.5
Highgate Hotels job in Miami, FL
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene. Overview The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. Responsibilities * Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. * In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. * Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. * Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. * Maintain key control. * Handle items for "Lost and Found" according to the standards. * Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. * Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment. * Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. * Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. * Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. * Assist with training of Housekeeping staff. * May be required to clean rooms as business needs dictate. * Ensure completion of cleaning projects on a biannual basis. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent required. College course work in related field helpful. * At least two to three years of progressive experience in a hotel or related field preferred. * Previous supervisory responsibility preferred. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
$27k-38k yearly est. Auto-Apply 60d+ ago
Steward
Highgate Hotels 4.5
Highgate Hotels job in Miami, FL
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation. Responsibilities * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. * Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. * Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. * Keep management informed of shortage of equipment and supplies. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Report any faulty equipment to management immediately. * Empty garbage from the Food and Beverage areas into the hotel dumpster. * Know the location and operation of all fire extinguishing equipment. * Practice safe work habits at all times to avoid possible injury to self or other employees. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Assist in the set up and breakdown of the restaurant buffet as required. * Assist Banquets by supplying china, glass, and silver as required by business demand Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Ability to withstand temperature variations, both hot and cold. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.
$20k-26k yearly est. Auto-Apply 7d ago
Part Time Bellman - Palomar South Beach
Kimpton Hotels & Restaurants 4.4
Miami Beach, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary. **Some of your responsibilities include:** + Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift. + Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure. + Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation. + Provide the guest(s) with information about their stay, the hotel, and answer questions. + When the concierge is not available, book tours and assist with general information inquiries. + Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas. + Submit all found articles accompanied by a Lost & Found Report. + Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. + Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request. + Clean and set-up meeting room functions, direct guests to various meeting rooms. + Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. + Turn in any keys to the proper department when your shift ends. **What You Bring** + High School Diploma is preferred. + 1 year of experience in customer service or similar role. + You've got a flexible schedule, able to work evenings, weekends, and holidays when needed. + Basic writing skills, professional communication skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**
$17k-28k yearly est. 60d+ ago
Sales Coordinator
HEI Hotels and Resorts 4.3
Miami, FL job
About Us Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Under the general guidance of the Director of Sales & Marketing, the Sales & Catering Coordinator is responsible for providing administrative and sales support to the Sales & Catering team to ensure the smooth operation of the department and the successful execution of group and event bookings. The Sales & Catering Coordinator assists in coordinating client communications, preparing proposals and contracts, managing sales systems, and supporting follow-up efforts to maximize revenue opportunities. This role plays a key part in maintaining strong client relationships, ensuring timely responses, and helping the sales team meet and exceed business goals.Key Responsibilities Track incoming leads and inquiries; ensure timely responses and proper documentation of client communications. Help maintain relationships with existing and prospective clients through courteous, prompt, and professional service. Coordinate communication between clients and internal departments to ensure smooth planning and execution of events and group bookings. Assist in preparing sales kits, marketing collateral, proposals, menus, and client correspondence (emails, letters, packets). Support the team in organizing site inspections, familiarization trips, and client meetings. Handle individual reservations for VIP corporate and consortia clients. Ensure that all arrangements, including upgrades, amenities, payment processing and special requests are handled properly. Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution. Coordinate with the Operations and Events teams to distribute Banquet Event Orders (BEOs) and floor plans and ensure event logistics are confirmed. Participate in weekly sales and operations meetings to review upcoming events, client expectations, and special requirements. Assist with compiling sales reports, revenue tracking, and budget documentation as needed. Qualifications • Minimum one year of local sales, special events and customer service experience, preferably in an upscale or lifestyle brand hotel • Ability to juggle multiple tasks & projects with superb accuracy in a fast-paced environment • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Excellent verbal and written communication skills • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Delphi • High attention to detail and commitment to service excellence Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$33k-42k yearly est. 8d ago
E11EVEN - Director of Security & Safety/Loss Prevention
Highgate Hotels 4.5
Highgate Hotels job in Miami, FL
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about. Overview The Director of Security is responsible for overseeing all security and safety-related programs within the hotel. This role involves monitoring and enforcing security protocols, conducting regular inspections, and ensuring the safety of guests, associates, and vendors. The Director will implement standard operating procedures (SOPs) and respond to emergencies while maintaining a calm and professional demeanor. This position requires collaboration with various hotel departments and the ability to lead and train staff on security measures and emergency procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. Responsibilities * Direct, monitor and assist in all hotel security and safety related programs. * Perform protective, preventative, safety and security related enforcement functions touring hotel complex. * Implement and monitor all related SOP's, Mission Vision and Values in a courteous manner. * Complete daily documented tours of entire hotel complex, promoting safe work practices. * Understand and implement Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc). * Understand all security related systems -- CCTV, Radio, Key Card System, Fire Panel, etc. * Ensure incident reporting forms are completed correctly based on factual investigations. * Train managers and associates on all Emergency procedures. * Work closely with hotel department heads and MOD's to ensure hotel security. * Participate in resort investigations as needed. * Assist Chief Engineer in maintaining key control procedures. * Interview, hire, train, and evaluate staff performance. * Take immediate actions on security related issues. * Stay informed of local criminal activity that may impact resort. * Handle guests who may be under the influence or incapacitated. * Maintain a basic understanding of accounting procedures and develop security department budget. * Project a confident, enthusiastic and helpful attitude. * Remain calm in stressful situations and be seen as a strong leader throughout the hotel. Qualifications * College degree or relevant courses in safety and security preferred. * Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience. * Basic First Aid training required. * Knowledge of hotel operations, security and safety programs, and hospitality law. * Leadership skills to motivate and develop staff. * Ability to set priorities, plan, organize, and delegate tasks. * Strong written communication skills to be concise and clear. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills, adaptable to different audiences.
$49k-72k yearly est. Auto-Apply 7d ago
Part-Time Barista
Highgate Hotels 4.5
Highgate Hotels job in Miami Beach, FL
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview The Barista will perform several job duties and provide customer service.The Barista will take orders and make coffee, tea, and other drinks to customer specifications. Baristas also operate cash registers and credit card machines. Responsibilities * Occasional pushing, pulling, lifting or carrying up to 40 pounds * Ability to stand during entire shift. * Constant reaching, turning, and performing precision work * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize to ensure outstanding service. * Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance, uniform and grooming. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Perform other duties as requested by management. Qualifications * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Follows Highgate's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Maintains a clean and organized workspace so that associates can locate resources and product as needed. * Maintains regular and consistent attendance and punctuality. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. * Follows health, safety and sanitation guidelines for all products. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
$22k-28k yearly est. Auto-Apply 7d ago
Pool Supervisor - Kimpton Epic Hotel
Kimpton Hotels & Restaurants 4.4
Miami, FL job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Lead all aspects of the Pool operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon arrival to the pool and provide great service . Ensure all functions are carried out to maintain an environment of collaboration. **Some of your responsibilities include:** * Meet with staff to get any pertinent information at the start of shift and review the resort daily communication report * Make sure all shifts are covered as scheduled, cover as necessary. * Ensure the completion of AM/PM checklist. * Handle guest situations as they arise in a calm and professional manner. * Be an expert in all employee duties to ensure you are "leading by example" in all that you do. * Maintain professional contact with all other hotel departments. * Ensure proper organization and planning or daily operations, maintain cleanliness and reporting engineering issues on a daily basis. * Counsel and coach employees when necessary, using accurate documentation and techniques. * Ensure all employees complete their duties before departing, that they are posted at their stations on time. * Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. * Accountable for meeting or coming in under payroll and expense budgets. * Assist in the maintaining of a Forbes 5* department (Training, Audits, walkthrough's) * Assist the team at the Pool-- setting up chairs/cabanas, assisting guests * Managing stock inventory and assisting in the ordering where required. * Covering shifts on the floor if operation requires it * Book Cabanas * Supervise exceptional service in the cabanas and daybeds * Assisting with carrying pool chairs and furniture when clearing and setting up the pool and beach **What You Bring** * 2 + years of experience as a Pool attendant in a luxury resort * Hospitality degree preferred * Flexible schedule, able to work evenings, weekends, and holidays when needed. * Proficiency in Opera * Solid computer skills( Microsoft Office)
$29k-35k yearly est. 7d ago

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