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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Princeton, NJ | $32,319 | $15.54 |
| 2 | Glenview, IL | $31,124 | $14.96 |
| 3 | Bend, OR | $30,654 | $14.74 |
| 4 | Annandale, VA | $28,743 | $13.82 |
| 5 | Rigby, ID | $26,557 | $12.77 |
| 6 | Glen, MS | $26,229 | $12.61 |
| 7 | Charleston, WV | $25,287 | $12.16 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $86,521 | $42 | - |
| 2 | Customer Account Executive | $53,388 | $26 | - |
| 3 | Customer Care Consultant | $50,056 | $24 | - |
| 4 | Customer Solutions Specialist | $47,118 | $23 | - |
| 5 | Retention Representative | $35,613 | $17 | - |
| 6 | Customer Retention Representative | $35,178 | $17 | - |
| 7 | Customer Engagement Specialist | $33,248 | $16 | - |
| 8 | Customer Contact Representative | $32,451 | $16 | - |
| 9 | Senior Customer Service Representative | $31,512 | $15 | - |
| 10 | Customer Sales Specialist | $31,493 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Concentrix | $29,772 | $14 | 203 |
| 2 | BCG BrightHouse | $29,746 | $14 | - |
| 3 | Fusion Contact Centers, LLC | $29,742 | $14 | - |
| 4 | TRG - The Resource Group | $29,727 | $14 | - |
| 5 | Telvista US | $29,611 | $14 | 1 |
| 6 | VXI | $29,457 | $14 | 7 |
| 7 | Teleperformance USA | $29,378 | $14 | 344 |
| 8 | APAC Customer Services | $29,360 | $14 | - |
| 9 | Sutherland | $29,348 | $14 | 8 |
| 10 | SITEL | $29,337 | $14 | - |
| 11 | Alorica | $29,317 | $14 | 32 |
| 12 | FCR | $29,316 | $14 | 18 |
| 13 | SYKES | $29,307 | $14 | - |
| 14 | Skybridge Americas | $29,283 | $14 | - |
| 15 | Contact America Inc | $29,282 | $14 | - |
| 16 | cxLoyalty | $29,274 | $14 | - |
| 17 | Advanced Call Center Technologies | $29,273 | $14 | 7 |
| 18 | Career Connections | $28,865 | $14 | - |
| 19 | teleNetwork | $27,652 | $13 | - |
| 20 | Focus Services | $27,582 | $13 | - |