Implementation consultant job description

1+ years DNA Core system experience OR

5+ Years in subject area of expertise within the financial industry or other Core implementation experience

High School Diploma required, Bachelor s preferred

Experience working with internal and external clients

The ability to travel on average of 40%-50%, this may include weekend and holidays

Experience to execute on deliverables on time, troubleshooting issues by utilizing analytical skills

Proficiency in MS office tools

Subject Matter Expertise in some of the following :

- Statement and Notice processing

- Deposit Back Office Processing

- Deposit Operations

- Relational Pricing/Service Fees

- Retail Deposit Processing

- Consumer/Commercial/Retirement Deposit Product

- Retirement Processing

- Consumer Deposit Processing

- Commercial Deposit Processing

This role is required to be performed on site at Berkeley Heights. You may have the opportunity to work a hybrid schedule, which generally requires you to be in the office at least the majority of the time. Your manager will discuss further details upon your hire.

Travel Required:

Ability to travel up to 50%, may include weekend and holidays

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren t thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it instantly.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

With us, you ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You ll Do

Responsible for ensuring successful outcomes for customer implementation projects through coaching, mentoring, and guiding project managers. Responds to requests for assistance and proactively monitors the overall portfolio, identifies the most complex and at-risk projects, and advises the project managers across the portfolio to ensure optimal and timely outcomes. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsible for consulting the Salesforce support teams and business SMEs on how to maximize the value of the platform. This role will be focused on proactive opportunities to unlock more potential for gaining value from Salesforce capabilities. Opportunities will be focused on decreasing cycle time and eliminating manual work where possible through process efficiencies and automation. This role will complete some of their own development and updates to the platform. Large initiatives will be defined by and solution created by this role and then handed off to product owners to develop with their sprint teams. This role will require self-starter initiative to identify opportunities within the organizations processes and guiding the business users and salesforce support teams to new solutions.

This role will be a senior member of the Salesforce support teams. This role will be responsible for mentoring other team members on Salesforce capabilities and solutions for complex projects.

How You ll Do It

Collaborates with project managers, stakeholders, and leadership to analyze portfolio performance and identify general efficiency and effectiveness improvements.

Partners with project managers to ensure projects are successful and achieve timely go-live and production timelines. Identifies portfolio and project risks and works to ensure those risks are effectively mitigated. Provides consulting upon request and analyzes the overall portfolio for project performance improvement opportunities that can be addressed.

Maintains implementation project knowledge and skills. Ensures knowledge of all major products, processes, and project best practices to be able to provide guidance to project managers.

Ensures project managers knowledge and skill identifies knowledge gaps and determines training needs. Collaborates with others to ensure training is delivered.

Consult with senior management on business goals and opportunities to identify Salesforce solutions to drive business results.

Responsible for identifying innovative solutions on how the business can reduce cycle time and manual processes through the Salesforce Platform.

Coach and mentor Salesforce Support team and Business SMEs on the capabilities of the platform and complex solutions.

Complete development for quick win solutions using Einstein, Lightning Flows, process builder etc. Large solutions and major changes will have support of a sprint team to complete development.

Responsible for managing the Salesforce implementation roadmap of future initiatives and evolution of the platform.

Support three sprint teams managing day to day user support and development of new features structured in Agile development including weekly production installs.

Qualifications You ll Need

The Basics

Bachelor's Degree in Business, Finance, Project Management, Information Technology, or related field

6+ years of experience in project management, portfolio management, business, or related field

Bonus Points If You Have

6+ years Salesforce experience

Salesforce Certifications including Administrator, Platform App Builder, Einstein Analytics and Discovery Consultant, Field Service Lightning Consultant, Sales and Service Cloud Consultant, etc.

Finance and Payment Services experience

Experience managing complex Salesforce platforms

Agile development experience

#Remote #LI-KH1

What are you waiting for? Apply today!

All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Implementation Consultant otherwise known as a Digital Adoption Consultant is an important member of the Services team at WalkMe reporting to a Services Manager. We're looking for a passionate team member who will partner with the world's largest brands to understand their business pain points and goals, and to recommend scalable solutions using WalkMe technology. Ideal candidate has previous project management and customer relationship experience, and is passionate about providing an exceptional experience for every customer.

What You'll OwnProject manage a program of multiple onboarding and implementation projects for our customers, in partnership with the Solution Engineers and Customer Success Team Account Managers.Conduct problem discovery sessions to gain an understanding of the customers' use case, pain points, objectives, and success criteria goals.Consult on best practices, creative solutions, and ways to use the WalkMe product suite to create measurable and impactful implementations.Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.

What You Need to Succeedou Need to Succeed5+ years of experience in professional services, customer success, or another customer-facing role requiring project management.In-depth experience delivering enterprise software application implementations throughout the entire lifecycle.Excellent communication and influencing skills at all levels of an organization (including technical, business, and C-level).Comfortable creating structure and designing processes that ensure customer success.Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.Process flow optimization and organizational change management experience within a company or as an external consultant.Travel: Willingness to travel 20%

What You'll Love About Us!Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.