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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $41,609 | $20.00 |
| 2 | New York, NY | $40,113 | $19.29 |
| 3 | Washington, DC | $38,023 | $18.28 |
| 4 | Philadelphia, PA | $36,151 | $17.38 |
| 5 | Seattle, WA | $34,133 | $16.41 |
| 6 | Minneapolis, MN | $33,936 | $16.32 |
| 7 | Herndon, VA | $31,991 | $15.38 |
| 8 | Cleveland, OH | $31,935 | $15.35 |
| 9 | Portland, OR | $31,796 | $15.29 |
| 10 | Saint Charles, IL | $31,787 | $15.28 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $126,391 | $61 | - |
| 2 | Customer Service Senior Associate | $95,152 | $46 | - |
| 3 | Customer Service Executive | $92,566 | $45 | - |
| 4 | System Service Representative | $86,567 | $42 | - |
| 5 | Service Consultant | $79,669 | $38 | - |
| 6 | Service Officer | $78,944 | $38 | - |
| 7 | Service Specialist | $74,401 | $36 | - |
| 8 | Service Associate | $71,857 | $35 | - |
| 9 | Customer Service Professional | $71,488 | $34 | - |
| 10 | Customer Relationship Specialist | $70,230 | $34 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GLG | $43,835 | $21 | 6 |
| 2 | Thomson Reuters | $43,797 | $21 | 1 |
| 3 | Nerac | $38,037 | $18 | - |
| 4 | Mary Ann Liebert | $36,632 | $18 | - |
| 5 | SAGE Publishing | $36,029 | $17 | - |
| 6 | Rosetta | $35,818 | $17 | - |
| 7 | Wolters Kluwer | $35,719 | $17 | 32 |
| 8 | AOL.com | $35,695 | $17 | 1 |
| 9 | LRN | $35,666 | $17 | - |
| 10 | Resource/Ammirati | $35,561 | $17 | - |
| 11 | UBM Enterprise | $35,216 | $17 | - |
| 12 | Bertelsmann | $34,992 | $17 | 9 |
| 13 | Taylor & Francis Books Inc | $34,742 | $17 | - |
| 14 | Global Consulting Inc. | $34,644 | $17 | - |
| 15 | Guidepoint | $34,574 | $17 | 6 |
| 16 | J.D. Power | $34,571 | $17 | - |
| 17 | Worldata | $34,551 | $17 | - |
| 18 | Medical Marketing Economics | $34,047 | $16 | - |
| 19 | idc - International Digital Centre | $33,783 | $16 | - |
| 20 | ForeSee | $32,949 | $16 | - |