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What is an information technology support manager and how to become one
Information technology (IT) support managers administer all technology integration processes on various servers. They assist with business technology and equipment, including installation, maintenance, and assessments. They also identify gaps in the support process and amend them accordingly. IT support managers earn a median sum of $106,000 annually or $51 per hour.
IT support managers lay out the query escalation process for troubleshooting and ensure that the help desk system remains fit. They resolve systems and application issues as well as work with third parties to rectify matters. They also assist with IT equipment sourcing and budgeting while measuring service satisfaction levels. Due to the nature of the job, they possess an excellent analytical, business, and communication skills.
IT support managers typically hold a bachelor's degree in computer science, system technology, or other related fields. They are expected to have some experience in heading the IT section of an organization. Some employers prefer candidates with excellent software knowledge and good problem-solving skills.
What general advice would you give to an information technology support manager?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
Avg. Salary $104,424
Avg. Salary $59,228
Growth rate 16%
Growth rate 0.3%
American Indian and Alaska Native 0.21%
Asian 12.57%
Black or African American 6.85%
Hispanic or Latino 10.28%
Unknown 5.22%
White 64.88%
Genderfemale 17.77%
male 82.23%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Information technology support manager career paths
Key steps to become an information technology support manager
Explore information technology support manager education requirements
Start to develop specific information technology support manager skills
Skills Percentages Customer Service 14.25% ITIL 4.47% Project Management 4.41% Desk Support 3.56% Customer Satisfaction 3.54% Complete relevant information technology support manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New information technology support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an information technology support manager based on U.S. Bureau of Labor Statistics data and data from real information technology support manager resumes.Gain additional information technology support manager certifications
More About CertificationsInformation technology support manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific information technology support manager certification, having one may help you stand out relative to other applicants.
The most common certifications for information technology support managers include IT Information Library Foundations Certification (ITIL) and ITIL Foundation.
Research information technology support manager duties and responsibilities
- Manage and maintain backup of physical and VMware virtual servers.
- Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
- Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
- Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
Prepare your information technology support manager resume
When your background is strong enough, you can start writing your information technology support manager resume.
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Apply for information technology support manager jobs
Now it's time to start searching for an information technology support manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first information technology support manager job
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Average information technology support manager salary
The average information technology support manager salary in the United States is $104,424 per year or $50 per hour. Information technology support manager salaries range between $76,000 and $142,000 per year.
What am I worth?
How do information technology support managers rate their job?
Information technology support manager reviews
Staying abreast of technology and helping an organization define Technology strategy.
Work Life Balance can be difficult based on size of team and infrastructure.
talking to people
outside weather, I work as a network technician and the main problem I always encounter is the cold weather.
The opportunity to render services to client, and managing technology by giving key information to customers.
Not meeting up to expectation of a client.
Updated January 8, 2025
