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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $39,096 | $18.80 |
| 2 | San Francisco, CA | $39,070 | $18.78 |
| 3 | Seattle, WA | $37,653 | $18.10 |
| 4 | Boston, MA | $36,010 | $17.31 |
| 5 | Jersey City, NJ | $35,819 | $17.22 |
| 6 | New York, NY | $35,399 | $17.02 |
| 7 | Greenwich, CT | $35,251 | $16.95 |
| 8 | Salem, NH | $35,138 | $16.89 |
| 9 | Denver, CO | $34,589 | $16.63 |
| 10 | Chicago, IL | $34,170 | $16.43 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Service Team Member | $127,557 | $61 | - |
| 2 | Customer Service Expert | $126,871 | $61 | - |
| 3 | Service Desk Associate | $125,360 | $60 | - |
| 4 | Civilian Service Employee | $116,623 | $56 | - |
| 5 | Cashier/Customer Service And Supervisor | $115,916 | $56 | - |
| 6 | Customer Liaison | $114,633 | $55 | - |
| 7 | Customer Solutions Specialist | $112,486 | $54 | - |
| 8 | Customer Service Senior Associate | $110,192 | $53 | - |
| 9 | Customer Service Desk | $104,835 | $50 | - |
| 10 | Service Writer | $100,212 | $48 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | USAA | $40,014 | $19 | 2 |
| 2 | J.P. Morgan | $39,743 | $19 | - |
| 3 | Goldman Sachs | $38,175 | $18 | 1 |
| 4 | MetLife | $37,225 | $18 | 41 |
| 5 | Morgan Stanley | $35,551 | $17 | 169 |
| 6 | American Express | $35,163 | $17 | 11 |
| 7 | M&T Bank | $34,260 | $16 | 12 |
| 8 | KeyBank | $33,979 | $16 | 14 |
| 9 | Bank of America | $33,965 | $16 | 186 |
| 10 | Wells Fargo | $33,909 | $16 | 59 |
| 11 | Citi | $33,880 | $16 | 8 |
| 12 | Regions Bank | $33,816 | $16 | 18 |
| 13 | The PNC Financial Services Group | $33,627 | $16 | 26 |
| 14 | U.S. Bank | $33,559 | $16 | 571 |
| 15 | SunTrust | $33,463 | $16 | - |
| 16 | Capital One | $33,339 | $16 | 41 |
| 17 | Investors Management | $33,258 | $16 | - |
| 18 | Fifth Third Bank | $32,784 | $16 | 153 |
| 19 | Silicon Valley Bank | $30,757 | $15 | - |
| 20 | EMC Mortgage Corp | $30,191 | $15 | - |