Land resource specialist full time jobs

United Way of Greater Cleveland is a “Flexible First” organization. “Flexible First” means that we embrace a hybrid model that allows employees to work both remotely and at our existing office. Employees will regularly work at our existing office for approximately 10 to 80 percent of their time each month based on business/operational needs, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the office which must be identified to the organization in advance. Human Resources and Hiring Manager will set expectations on the employee's preferred time in office with consideration to business/operational needs. UWGC has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. **Proof of COVID-19 vaccination will be required for employment. Accommodations for medical and religious purposes under Federal Law will be considered. Purpose of Position: The 2-1-1 Navigation Specialist is responsible for assisting the public, social service agencies, health providers and or other agencies in identifying resources within health and human services. Uses exceptional customer service techniques for responding to multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available. Full Time/Remote $18.00 an hour Tuesday- Saturday 4:00pm-12:00am, Holidays as needed Duties and Responsibilities: Essential Job Functions/Key Accountabilities: 2-1-1 Navigation Information and Referral Responds to inquiries using established policy and procedures provides assistance and information for obtaining health and human services. Uses exceptional customer service techniques for handling multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available. Gains an understanding of each inquirer's situation, including the origins of the difficulty, circumstances, and barriers preventing resolution of the problem Helps inquirers prioritize their needs and builds an action plan, identifying resources that can meet their needs. Empowers inquirers to understand and solve their problems. Responds in a professional, nonjudgmental manner when interacting with all populations, including but not limited to people with disabilities, older adults, youth, veterans, people with addictions, those with behavioral health needs and people of all religions, sexual orientations and gender identities. Recognizes the client's right to accurate, comprehensive and unbiased information about services available in the community. Avoids introducing personal beliefs into the referral process. Demonstrates respect for the values, traditions and/or lifestyles of the inquirer. Tracks information about the inquirer, the individual's pertinent data, and information about resources provided ensuring accuracy of information collected and maintaining sensitivity to confidential information. Maintains database records for use in developing reports and for providing follow-up services, obtaining feedback regarding problems or issues they encountered and for ensuring the individual's needs are being met. Implements customer service techniques for handling calls and de-escalating situations. Responsible for escalating problems or situations of a critical nature to a Lead Navigation Specialist or manager for handling. Implements established processes for collecting and documenting data and other pertinent information required to compile reports and metrics. Maintains knowledge of health programs, participates in team meetings, completes reading, training and other assignments or requirements in order to remain current in the Navigation Services field. Works as a team to administer equitable, confidential, compliant and professional customer service techniques. Provides support to team members during periods of high volume to assure team productivity goals and objectives are met. Support the 2-1-1 team at events and community activities in promoting the work of the 2-1-1 Navigation Services. Other Duties Other responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: Required Education and Experience: Minimum High School diploma or equivalent 1 years of project administration support or other relevant experience Previous experience in Health and Human Services field preferred. Specialized Knowledge, Skills & Abilities (KSA) Interpersonal, relationship building skills Customer service skills Analytical thinking skills Research and problem-solving ability Excellent oral and written communications skills Professional, customer service skills Proactive, flexible and team player Attention to detail and accuracy Call center related skills Call center project support Health and human services Work Environment/Physical Demands (if any): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Working conditions are normal for an office environment which includes but not limited to the following: Extended periods of sitting, talking on phone Extended periods using computer technology. Some local travel travel Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required. Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear. Employees may need to occasionally lift up to 25 lbs. The noise level in the work environment is usually minimal UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here.

United Way of Greater Cleveland is a “Flexible First” organization. “Flexible First” means that we embrace a hybrid model that allows employees to work both remotely and at our existing office. Employees will regularly work at our existing office for approximately 10 to 80 percent of their time each month based on business/operational needs, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the office which must be identified to the organization in advance. Human Resources and Hiring Manager will set expectations on the employee's preferred time in office with consideration to business/operational needs. UWGC has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. **Proof of COVID-19 vaccination will be required for employment. Accommodations for medical and religious purposes under Federal Law will be considered. Purpose of Position: The 2-1-1 Navigation Specialist is responsible for assisting the public, social service agencies, health providers and or other agencies in identifying resources within health and human services. Uses exceptional customer service techniques for responding to multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available. Full Time/Hybrid $18.00 an hour Monday- Friday 8:00am-4:00pm, Holidays as needed Duties and Responsibilities: Essential Job Functions/Key Accountabilities: 2-1-1 Navigation Information and Referral Responds to inquiries using established policy and procedures provides assistance and information for obtaining health and human services. Uses exceptional customer service techniques for handling multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available. Gains an understanding of each inquirer's situation, including the origins of the difficulty, circumstances, and barriers preventing resolution of the problem Helps inquirers prioritize their needs and builds an action plan, identifying resources that can meet their needs. Empowers inquirers to understand and solve their problems. Responds in a professional, nonjudgmental manner when interacting with all populations, including but not limited to people with disabilities, older adults, youth, veterans, people with addictions, those with behavioral health needs and people of all religions, sexual orientations and gender identities. Recognizes the client's right to accurate, comprehensive and unbiased information about services available in the community. Avoids introducing personal beliefs into the referral process. Demonstrates respect for the values, traditions and/or lifestyles of the inquirer. Tracks information about the inquirer, the individual's pertinent data, and information about resources provided ensuring accuracy of information collected and maintaining sensitivity to confidential information. Maintains database records for use in developing reports and for providing follow-up services, obtaining feedback regarding problems or issues they encountered and for ensuring the individual's needs are being met. Implements customer service techniques for handling calls and de-escalating situations. Responsible for escalating problems or situations of a critical nature to a Lead Navigation Specialist or manager for handling. Implements established processes for collecting and documenting data and other pertinent information required to compile reports and metrics. Maintains knowledge of health programs, participates in team meetings, completes reading, training and other assignments or requirements in order to remain current in the Navigation Services field. Works as a team to administer equitable, confidential, compliant and professional customer service techniques. Provides support to team members during periods of high volume to assure team productivity goals and objectives are met. Support the 2-1-1 team at events and community activities in promoting the work of the 2-1-1 Navigation Services. Other Duties Other responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: Required Education and Experience: Minimum High School diploma or equivalent 1 years of project administration support or other relevant experience Previous experience in Health and Human Services field preferred. Specialized Knowledge, Skills & Abilities (KSA) Interpersonal, relationship building skills Customer service skills Analytical thinking skills Research and problem-solving ability Excellent oral and written communications skills Professional, customer service skills Proactive, flexible and team player Attention to detail and accuracy Call center related skills Call center project support Health and human services Work Environment/Physical Demands (if any): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Working conditions are normal for an office environment which includes but not limited to the following: Extended periods of sitting, talking on phone Extended periods using computer technology. Some local travel travel Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required. Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear. Employees may need to occasionally lift up to 25 lbs. The noise level in the work environment is usually minimal UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here .

Facility: Dayton Children's - Main Campus Department: Family Resource Connection Schedule: Full time Hours: 40 Job Details: The Integrated Care Resource Specialist functions as a member of a multidisciplinary health care team with guidance from the Medical Social Workers, Nurse Care Managers, and Patient Classification and Denials Nurses. Assists in facilitating and linking patients and families with post-discharge placement needs. Can provide direct care specifically resource needs that have been identified by the family, patient, or medical team and will work with them to identify and problem solve alternative options for obtaining community resources that may be a barrier to discharge. This position will assist with receiving consults, screening needed services, and provide needed handoff information to Integrated Care staff to ensure timely care is provided to patients and families. Will organize information about community resources and share information with the department with updates on existing and new resources and services. Supports Child Passenger Safety Program by becoming a certified child passenger safety technician. The Integrated Care Resource Specialist functions as a hospital liaison with external partner agencies and collaborates with medical teams, Center for Health Equity, Partners for Kids, Community Health Workers, Health information Management (HIM), and other hospital departments and as needed. This position will work with the leadership and staff on projects to support the Department. Position requires ability to manage various tasks and follow ups, can prioritize tasks in a diverse work environment and manage complex family dynamics as part of the Integrated Care Team. Work is consistent with the mission, strategic plans, and policies of the organization, and will be conducted in collaboration with other departments to ensure appropriate and efficient usage of resources. Department Specific Job Details: * Full time, 40 hours * 10 hour shifts/ includes weekends * day shift Education Requirements: Bachelors (Required) Certification/License Requirements: