Loan processor jobs in Houston, TX

General The Mortgage Loan Processor (MLP) is responsible for processing all real estate applications originated by the Mortgage Loan Officers in accordance with internal credit union policies, procedures, and guidelines. Applications include conventional purchase money, refinance, cash-out refinance, home equity and home improvement loans. Most loans are retained in the credit union's portfolio, but others are sold on the secondary market. This is an extensive member service-oriented position with primary responsibilities for the accurate processing, validating information and documentation, and timely closing a mortgage loan file. MLP's must have the ability to maintain effective communication with the member to ensure coordination and exchange of information for accomplishing the closing of the member's real estate loan. This position will also include some crossover into closing, funding, post-closing, and administrative job duties. Duties & Responsibilities Have thorough knowledge of first and second mortgage real estate lending practices, including federal regulatory requirements, state regulations and agency requirements. Have a thorough understanding of conventional and special mortgage loan programs and knowledge of the necessary documentation for processing and obtaining underwriting approval. Review Desktop Underwriter verification messages/approval conditions. Verify the accuracy and integrity of all loan data entered into the system including but not limited to names, addresses, government monitoring information, loan information (i.e. loan amount, interest, terms, lock-in expiration dates, etc.) Communicate with members to provide them with an overview of the process and inform the member of information and documentation necessary to process the loan. Conduct follow-up on outstanding documentation to ensure receipt to keep file on track for a timely closing. Order from closing document attorney and/or preparing loan closing documents to prepare for loan closings. Disclose Closing Disclosures within TRID guidelines, validating information, reconcile loan fees and charges with title companies, attorney's offices, appraisers, surveyors, etc., and accurately perform funding transactions to disburse funds to Borrowers and/or title companies. Maintain quality within the department by following operational policies and procedures, reporting needed changes, and compliance with Federal regulations. Manage relationships with vendors including title companies, mortgage insurance companies, document attorney, and appraisal management companies. The MLP is expected to be flexible with respect to duties, scheduling, and periodically completing duties that may be outside their normal job description. Job Requirements Must register with the National Mortgage Licensing System High school graduate with 5 years experience in mortgage lending with at least 2 years as a Mortgage Loan Processor Strong verbal and written communication skills Strong organizational and planning skills Provide friendly, prompt, professional and accurate service and support to all members and associates Maintain a dependable record of attendance and timeliness. Ability to work evenings and weekends if needed. Knowledge of software and hardware necessary to conduct business in a credit union environment, including, but not limited to: multiple line telephones, fax machine, voicemail, Outlook based electronic mail and calendars, E-Fax, Windows, Microsoft Office (Word, Excel, and PowerPoint) Knowledge and familiarity with Calyx loan origination system strongly preferred Bilingual in Spanish is a plus. Physical/Mental Requirements Of The Position: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, kneel, crouch, and talk and hear. Ability to move and/or lift 10 pounds. The vision requirements include close vision and ability to adjust focus. The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.

Job Description About the Role: The Loan Servicing Specialist at ZeusLending.com is responsible for managing the complete lifecycle of a hard money loan portfolio. This role ensures the accurate administration of loans from funding through payoff, maintaining full compliance with company policies, investor requirements, and applicable lending regulations. The ideal candidate demonstrates strong expertise in hard money and private lending operations, with a thorough understanding of loan compliance, risk management, and collateral-based financing. Exceptional attention to detail, analytical thinking, and accuracy in financial reporting are essential. The role also requires professionalism, integrity, and clear communication skills to effectively coordinate with borrowers, investors, and internal teams while maintaining ZeusLending's high standards for precision and service. Minimum Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree in finance, business, or related field preferred. Proficiency in loan servicing software and Microsoft Office applications. Attention to detail, organizational skills, and accuracy in financial recordkeeping. Preferred Qualifications: Experience in private or hard money lending or loan servicing. Advanced knowledge of risk management practices. Excellent communication and customer service skills with the ability to to problem-solve under tight timelines. Ability to analyze loan data and generate detailed reports. Responsibilities: Manage daily loan servicing activities for commercial and residential loan portfolios, ensuring accuracy and compliance. Review and process loan documentation, including origination, modification, and payoff paperwork. Monitor loan maturities, extensions, and delinquencies, initiating appropriate follow-up actions as needed. Serve as a point of contact for borrowers, addressing questions and resolving issues related to their loans. Ensure all servicing activities adhere to company policies and applicable lending regulations. Collaborate with underwriting, accounting, and other departments to facilitate smooth loan servicing operations. Maintain detailed records and prepare reports on loan status, performance, and compliance metrics.

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available. Essential Functions The processor is to become the contact for non-licensed activity once the loan is submitted to them. Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation. Identify potential issues and communicate to consumer and loan officer. Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. Stay current with federal, state regulations, policies and industry trends. Check ratios and verify accuracy of AUS findings and program applicability. Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary. Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs. Update and verify accuracy of data input into system. Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. Order generation of loan documents. Coach and provide guidance to less experienced Processors as needed. Use and modify templates to compose professional correspondence and emails. Provide status updates to Loan Officers and/or borrowers. Qualifications High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. Total recent work experience includes five or more years' experience as a Loan Processor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans. Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans. Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. Expert knowledge in new construction documentation and condominium projects. Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.). Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks. Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. Excellent customer service, interpersonal, verbal and written communication skills Intermediate math skills. Strong verbal and written communication skills. Strong detail orientation and highly organized. Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Supervision Depending on experience, supervision is intermittent to infrequent Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization May provide guidance to less experienced team members to resolve/escalate issues of high complexity Exercise sound judgment in executing core job responsibilities Average monthly pipeline is 14 loans. Travel: 0% Requirements Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment - no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location. Target Salary: $60,000 - $70,000

ProLending Mortgage, LLC. provides Home Loans for Houston and the surrounding areas of Texas. We're committed and dedicated to making your loan process as easy and simple as possible. If you have any questions or you would like to talk to us about your loan or you're pre-qualification, please contact us today. We're here to help and serve you! Job Description ProLending Mortgage is currently looking for a reliable Loan Processor to perform appraisals of individual loans in Texas. You will undertake an intermediary role between potential clients and our financial institution. The goal is to help qualified applicants obtain loans in a timely manner and protect our organization's credibility. Loan processor duties and responsibilities will include analysis, appraisal and evaluation of loan applicants, as well as writing and finalizing contracts. Our ultimate goal is to create lasting relationships with each of our clients so that we may continue providing excellent service for many years to come. Unlike many of the larger nationwide mortgage companies that are out there, all your information will be kept secure and private. Responsibilities • Perform initial appraisal of potential borrowers by thoroughly examining their applications • Assess the credit standings of applicants through background research • Interview applicants to evaluate their eligibility for loan or mortgage • Conclude on all applicable financial and non-financial criteria and develop loan repayment plans • Follow up with clients to clarify important points • Give the “green light” to eligible candidates and report decisions with sound arguments • Finalize loan contracts and keep clients informed in rules and obligations • Remain up to speed regarding lending and other financial services • Identify customer needs, explore all options and suggest different types of loans • Cultivate trustworthy referral networks, suggest alternate channels and cross-sell products and services • Forge trust relationships and enhance customer dedication • Work within established regulations and adhere to law requirements at all times Qualifications Requirements • Proven working experience in a loan processor role, at least 2 years is preferred. • Good knowledge of banking computer software and MS Office • Comprehension of direct/indirect lending procedures • In-depth understanding of relevant rules and regulations • Balance between customer satisfaction orientation and a results driven approach • A degree in finance, economics, or a related field is preferred Additional Information All your information will be kept confidential according to EEO guidelines.

JOB TITLE: Loan Processor SUMMARY: This position is responsible for obtaining necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. DUTIES AND RESPONSIBILITIES: Reviews loans in process daily and determines which loans must be processed immediately. Performs document audit to approve or reject each loan package for funding. Resolves any exceptions with customer prior to funding. Administers the timely daily disbursement and receipt of funds. Enters data from new loan applications and other documents into computer system. Orders credit reports, appraisals, flood certifications, and title work. Refers loans that do not meet basic standards to staff underwriter. Provides follow-up on a consistent basis with originators, borrowers, and agents to complete processing. Analyzes loan files and submits completed loans for approval. Responds to inquiries from originators, agents, and borrowers regarding status of loans in process. Completes loan sheets and conversion logs. Ensures regulatory compliance. Creates and maintains loan files. Processes approval and denial letters. Maintains status of all files in process and updates as needed. Keeps abreast of all FHA, VA, and conventional guidelines and changes that may affect loan status. Completes all required paperwork and forms in a timely and accurate manner; prepares all required reports. QUALIFICATIONS: High school diploma or general education degree (GED) 1-2 years of related experience. Computer skills required: Microsoft Office Suite and Encompass preferred. COMPETENCIES: Adaptability - Adapts to changes in the work environment; manages competing demands. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Ethics - Treats people with respect; keeps commitments. Interpersonal Skills - Focuses on solving conflict, maintains confidentiality. Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations. Written Communication - Writes clearly and informatively. Disclaimer: This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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At Longbridge, we love seniors and we're passionate about helping them unlock the power of one of their greatest assets-their home equity. As a leading provider of home equity solutions for seniors, we're committed to helping older homeowners make the most of what they've worked hard to build, so they can live the retirement they imagined. And we don't just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we've earned a reputation for making it easy and stress-free to access home equity-with guidance every step of the way. But it's not just our customers who love us-our team does, too! We've been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don't just offer jobs, we offer careers that grow with you. Here's why you'll love being part of our team: Grow With Us - We're big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within-because when you succeed, we all do. A Culture That Clicks - We work hard, but we have fun doing it! Whether it's team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” Benefits That Have Your Back - We've got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you're looking for a place where your work truly makes a difference, we'd love to have you on board. Apply today and let's do great things together! Job Description The Reverse Processor responsibilities include under general supervision verification of data integrity in our loan origination software. File gathering and submission to underwriting. Clear loan conditions for final approval to submit to closing. Primary Job Duties: Process applications for submission to underwriting Work with loan officers, borrowers, underwriters, closers, AMC's and title companies Scanning and uploading file documentation into LOS Clear loan conditions with applicants and communicating with loan officers Analyze Credit, income, tax returns and asset documents Other duties and/or mortgage or company related tasks as assigned by management Ensure confidentiality of client files The employee shall work well under pressure, meet multiple and sometimes competing deadlines and shall, at all times, demonstrate professional behavior with colleagues and supervisors Must be able to work independently and as part of a team Qualifications Required Experience: 1-2 years' experience in reverse mortgage processing required Strong time management and prioritization skills and ability to meet deadlines Must be able to read, analyze, and interpret procedures, manuals, policies, and regulations. Above average oral and written communication skills. Above average customer service, and analytical skills. Intermediate working knowledge of PC applications (Word, Excel, MS Outlook) Additional Information Working in a growing and dynamic industry Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts 401(k) with company match Paid time off This is a non-exempt role Target base salary range is 60K- 70K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance. LBF is an EEO/AA/Vet/Disabled Employer Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

The purpose of this position is processing residential mortgage loan applications to ensure a smooth mortgage process, and to ensure the accurate and timely processing of the most complicated of residential mortgage loan applications in order that they conform to all regulatory or secondary market requirements. This position may serve as an assistant to an experienced processor, until a level of proficiency is achieved before transitioning to individual assignments for processing and provide initial underwriting decisions within limited parameters and refer to higher authority when required. This position is also responsible for using their expertise to provide guidance and training for other processors. Responsibilities * Data entry of loan applications to bank's processing system and submission to automated underwriting system. * Communicate with all parties on status of file. * Work with originator and borrower to clear underwriting conditions. * Interpret automated underwriting decisions working with system to obtain best possible outcome for borrower. * Solve file issues and problems within bank guidelines. * Assist experienced processors with routine duties, such as ordering flood certs, ordering appraisals, paying invoices, etc. * Update information from bank statements, paystubs, and appraisal to bank's origination system. * Order and collect documentation necessary to address automated underwriting findings. * Ensure compliance with bank and government regulations * Study the automated findings and UW conditions on files to learn the requirements for loan approvals. * Obtain the knowledge needed to independently submit quality files to underwriting. * Order and collect documentation necessary to address automated underwriting findings. * Proactively anticipate problems and work to solve them. * Train and mentor the Level I and II processors. * Perform additional duties as assigned. Qualifications Mortgage Loan Processor I * High School diploma * Related education or processing/ real estate experience within a business, such as a bank, credit union, legal firm, insurance company, title company etc * Knowledge of common computer operations * Excellent organizational skills and attention to detail * Good communication and listening skills * Ability to be teachable and respond positively to coaching and training * Ability to accurately input data with very little margin for error * Ability to learn new processes quickly, retain information, and validate received information as applicable * Ability to read, understand, apply knowledge, and ask for help Mortgage Loan Processor II * Two (2) to three (3) years of related experience * Knowledge of mortgage investor guidelines * Knowledge of appraisal process * Thorough knowledge of automated underwriting * Knowledge of compliance guidelines * Excellent organizational, communication, and computer skills * Time management and prioritization skills necessary to manage workload * Ability to solve complex loan problems * Ability to manage difficult situations between interested parties in the mortgage transaction * Ability to understand, apply knowledge, and resolve issues that arise between automated underwriting rules and manual underwriting rules Mortgage Loan Processor III * Three (3) or more years of related experience with definitive evidence of ability to function at elevated capacity * Knowledge and mastery of mortgage investor guidelines and appraisal review process * Mastery of automated underwriting process * Thorough knowledge of compliance guidelines * Ability to train others effectively Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Job Details Corporate Office- Houston - Houston, TX Full Time DayDescription Duties include but are not limited to: Originating Real Estate Loans, Property Tax loans and Collateral or Hard Money Loans Underwriting and reviewing loan documentation, qualifying customers for owner financing, quoting financial terms, options, rates, down payments and estimate taxes and insurance, as well as providing closing settlement services Mortgage Loan Originator Requirements: Bilingual Spanish/English skills Licensed in the State of Texas (NMLS license) as Residential Mortgage (Co.) Loan Originator (RMLO) and very well-versed in the most current RESPA or other related legislation Up to date with continued education courses to ensure compliance with all regulations governing mortgage loans Previous customer service experience within the real estate/finance and mortgage industry with a minimum of 2-3 years preferred Proper phone and in person communication ability with great listening skills and a customer service orientation Able to communicate clearly and concisely in a professional real estate or financial business setting Proficient in Microsoft Word, Excel and Outlook with strong grammar, spelling and composition or writing skills (emails, correspondence, etc.) Able to work extended hours, occasional weekends as required to accommodate the customer/borrower Qualifications Additional Knowledge, Skills, and Abilities: Comfortable working with all levels of employees and customers Ability work to under general supervision in fast-paced, multi-tasking, hands-on environment Ability to establish and maintain a positive, professional working relationship with all individuals and perform as a team member

MORTGAGE LOAN ORIGINATOR - OUTSIDE SALES Loan Originator (Outside Sales) Title Grade: Junior or (Senior Reports to: Sales Manager or Branch Manager Department: Sales Status: Regular, Full-Time or Part Time FLSA Status: Exempt Pay Grade: Commission and/or Recoverable Draw Against Commission (DOE) Ready to Advance Your Career in Mortgage Lending? At Responsive Mortgage, we're committed to helping families achieve the dream of homeownership, one loan at a time. As part of our mission to provide top-tier lending services, we're looking for experienced Mortgage Loan Officers to join our growing team. As a Mortgage Loan Officer with Responsive Mortgage, you'll guide clients through one of their most important financial decisions. We equip our loan officers with the tools, technology, and support they need to excel in their careers. Weekly Collaboration Meetings: Connect with peers, exchange insights, and stay updated on market trends. Complete Technology Suite: Start strong with a laptop and access to industry-leading mortgage tools. Advanced Training Programs: Stay ahead of industry changes with ongoing, in-depth training. Personalized Coaching: Regular one-on-one mentoring sessions to help you grow. Team Support: Be part of a collaborative and welcoming culture. What We're Looking For: At least 3 years of experience in mortgage lending or related financial services An active NMLS license Proven ability to build and maintain strong client relationships Expertise in loan products and underwriting guidelines A passion for helping clients achieve their homeownership goals Excellent time management and organizational skills We know you have options. Here's why top professionals join our team: Strong Market Presence: Leverage our established brand and reputation. Marketing Support: Access to tailored marketing tools and lead generation resources. Flexibility: Enjoy scheduling options that respect your personal time. Clear Growth Opportunities: A defined path to career advancement and increased earnings. Our commitment to your success begins on day one. With a structured onboarding process, you'll quickly integrate into our team while maintaining the independence to grow your business your way. Requirements: Proven track record of successful lending experience Current NMLS license Demonstrated success in loan origination Strong client communication and relationship-building skills Solid understanding of mortgage products and guidelines Ready to Move Forward? Join a team where your experience is appreciated, your success is celebrated, and your growth is supported. At Responsive Mortgage, we're not just offering a job - we're offering a partnership for success. Job Type: Full-time Benefits: Flexible schedule Schedule: Monday to Friday Self-determined schedule Weekend availability Supplemental pay types: Bonus pay Commission pay

Job Brief: Meet with new and existing clients to take applications for residential mortgage loans; engage in marketing efforts to build client base and increase business; work with the operations staff to facilitate the processing and closing of mortgage loans; stay current on mortgage laws, rules and regulations and maintain individual licensing in good standing at all times. We offer some of the best pay, benefits, and have access to some of the best pricing in the industry. Come to work with a growing Broker Direct Lender. that gives you all of the tools that you need to succeed. Including a full support Marketing Team, Coaching, Front End & Backend Support. Lets grow your business together! Responsibilities: • Meet with borrowers to take applications for purchase and refinance transactions. • Engage in marketing efforts to increase business, client and referral base. • Pull the borrower(s) credit report(s), copy borrower documentation; put file in proper stacking order; pre-qualify the borrower; quote price according to Loan Originator pricing guidelines and input the information into approved LOS. • Work with the processor and other operations staff to facilitate the quick and smooth closing of the transaction. • Communicate with realtor and borrower on any additional needs and status updates. • Lock the loan with the Secondary Marketing Department. • Meet with processor on a routine basis to review pipeline. • Meet continuing education requirements as required by each state and the NMLS. • Attend training as required by Streamline Home Loans from time to time. • Keep current on FHA/VA/USDA/Conventional changes and guidelines as communicated by underwriting or operations or external sources. • Ensure that an environment of teamwork is maintained at all times. • Maintain the highest possible level of customer service. • Interface with other departments as necessary to ensure the smooth operation and growth of the Organization. • Other duties as assigned Skills Required: • Minimum of 2 years of mortgage and/or sales experience preferred. • Minimumly closes an average of 2-3 loans per month. • Greater than 80% of our production are purchase transactions. • Communicates challenges and opportunities to Manager. • Ability to be flexible, multi-task and organize priorities in a fast paced work environment, while maintaining a high level of focus and accuracy. • Effective verbal and written communications skills • Knowledge of mortgage industry practices and regulations • Strong analytical skills, combined with sound judgment and decision making abilities • High level of professionalism and ability to maintain confidentiality • Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers • High level of computer literacy • Maintain knowledge and adhere to all regulations and compliance standards on internal and external policies. • The desire and ability to abide by our four pillars of: Advocacy, Excellence, Integrity, and Accountability. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Become A Loan Officer with Element Home Loans, a division of NFM Lending Element Home Loans is the newest Division of NFM Lending, the national leader in innovative home lending. Element is structured to provide success for employee and client stakeholders not available in existing competitors. We combine significant financial backing from a large national company with a creative, boutique culture. Element Home Loans is a company that listens to our expert staff and has the resources to take you to rapid and sustainable success. Loan Originator Benefits and Advantages Competitive Pricing and Closing Costs Robust Brand Development and Marketing Flat, Local Management Structure Weekly Coaching and Career Development Unlimited Upside Income Potential Easy On-Boarding In-House Underwriting and Processing Compliance Support Licensing Support Great Health Benefits Direct Seller to Fannie Mae, Freddie Mac, and Ginnie Mae We are hiring individuals that want to take their business to the next level - Element Home Loans provides a blank canvas for you to create a successful business. We understand that there is no one right way to accomplish your goals and are committed to listening to your specific needs to help grow your business now and in the future. Who We Are Element Home Loans is an award-winning, multi-state residential mortgage lender currently licensed in 42 states. Element Home Loans focuses on assisting consumers in obtaining a residential loan that meets their needs while ensuring that they are receiving exemplary service throughout the process. Element Home Loans is dedicated to streamlining the loan process in order to shorten the time from loan application to closing without sacrificing service, quality, or compliance. Our company operates on a platform of high standards, while always putting honesty, integrity, and ethics at the highest level of importance. Mission Statement Element is dedicated to remaining an innovative industry leader by providing our customers with exceptional service and open communication throughout the loan process, working together as a passionate and reliable team, and supporting the communities we serve. Core Values Service- We WOW our clients. Innovation- We design and implement improved processes, systems, and technology integration. Teamwork- We drive towards our goals together, it's the path to our greatest results. Excellence- We push ourselves beyond the expected. History David Silverman and his wife, Sandy, founded NFM Lending in 1998 in Baltimore, Maryland with four Loan Originators. The company has since grown to an award-winning, multi-state residential mortgage lender. Silverman currently serves as CEO and, along with President Jan Ozga, fosters a culture of family and sound business practices. NFM's corporate operations currently reside in Linthicum, Maryland, close to BWI Marshall airport. Element Home Loans is known as America's Common Sense Lender because we start every new transaction by getting to know the client's unique financial situation. Beginning with the basics of listening and learning about the people we serve lets us help our clients choose the best mortgage product. The result is customer satisfaction. Our common sense lending philosophy also supports the economic health of our company and the national housing market. Community Involvement Element Home Loans recognizes that a successful company is not only responsible for exceeding their client's satisfaction; it is also responsible for creating a positive impact on the communities it services. Visit our Element C.A.R.E.S. page to see a history of our community involvement, as well as our current projects. Company Awards Top Work Places (2019 - 2020) - The Baltimore Sun Top Mortgage Employer (2015 - 2017, 2019, 2020) - National Mortgage Professional Magazine Top 100 Mortgage Companies in America (2013, 2015 - 2018) - Mortgage Executive Magazine Top 50 Best Companies to Work For (2013 - 2016, 2018) - Mortgage Executive Magazine Top Work Places (2018 - 2020) - The Washington Post Top Mortgage Lenders (2012, 2013, 2017, 2018) - Scotsman Guide 100 Most Influential Mortgage Executives in America (2013 - 2016) - Mortgage Executive Magazine #1 Mid-sized Company (2015) - The Baltimore Sun Top Private Companies in the Baltimore Area (2014) - Baltimore Business Journal One of the Fastest-Growing Private Companies (2013) - Baltimore Business Journal Best Places to Work - Finalist (2019) - Baltimore Business Journal

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Sr. Loan Processor will be responsible for processing auto loan contract packages to ensure each file is accurate and complete prior to funding by performing the following duties. Assists loan processing and funding managers with pipeline management, training of loan processors, handling complex loan files, responding to escalated calls, and may perform quality file reviews as needed. Essential Duties and Responsibilities: Reviews and ensures submitted contracts and loan packages are complete, accurate and reflect proper approval authorities. Closely inspects loan package documentation for suspicious or fraudulent documentation. Verifies calculations on the contracts prior to funding and prepares completed files for funding. Performs financial calculations such as income, payoffs, rebates and cancellation quotes, verification of employment, vehicle registration, driver s license, residence, and insurance coverage. Conducts customer interview to validate information contained in the loan documents. Serves as a liaison between Dealer, Loan Officers and Dealer Relationship Managers and assists in resolving funding issues. Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. Perform other ad-hoc tasks and duties as assigned. Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Experience: Minimum 2 years experience in auto finance industry as a Loan Processor, or a similar position. Education: High school diploma and or/GED. Skills Required: In-depth knowledge of loan processing procedures, regulations, and guidelines. Strong analytical and mathematical skills. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment. Proficient in using lease software and Microsoft Office Suite. Overtime required required on an as needed basis. Travel 0-10% - as required on an as needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX; Houston, TX; Phoenix, AZ. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

General The Mortgage Loan Processor (MLP) is responsible for processing all real estate applications originated by the Mortgage Loan Officers in accordance with internal credit union policies, procedures, and guidelines. Applications include conventional purchase money, refinance, cash-out refinance, home equity and home improvement loans. Most loans are retained in the credit union's portfolio, but others are sold on the secondary market. This is an extensive member service-oriented position with primary responsibilities for the accurate processing, validating information and documentation, and timely closing a mortgage loan file. MLP's must have the ability to maintain effective communication with the member to ensure coordination and exchange of information for accomplishing the closing of the member's real estate loan. This position will also include some crossover into closing, funding, post-closing, and administrative job duties. Duties & Responsibilities Have thorough knowledge of first and second mortgage real estate lending practices, including federal regulatory requirements, state regulations and agency requirements. Have a thorough understanding of conventional and special mortgage loan programs and knowledge of the necessary documentation for processing and obtaining underwriting approval. Review Desktop Underwriter verification messages/approval conditions. Verify the accuracy and integrity of all loan data entered into the system including but not limited to names, addresses, government monitoring information, loan information (i.e. loan amount, interest, terms, lock-in expiration dates, etc.) Communicate with members to provide them with an overview of the process and inform the member of information and documentation necessary to process the loan. Conduct follow-up on outstanding documentation to ensure receipt to keep file on track for a timely closing. Order from closing document attorney and/or preparing loan closing documents to prepare for loan closings. Disclose Closing Disclosures within TRID guidelines, validating information, reconcile loan fees and charges with title companies, attorney's offices, appraisers, surveyors, etc., and accurately perform funding transactions to disburse funds to Borrowers and/or title companies. Maintain quality within the department by following operational policies and procedures, reporting needed changes, and compliance with Federal regulations. Manage relationships with vendors including title companies, mortgage insurance companies, document attorney, and appraisal management companies. The MLP is expected to be flexible with respect to duties, scheduling, and periodically completing duties that may be outside their normal job description. Job Requirements Must register with the National Mortgage Licensing System High school graduate with 5 years experience in mortgage lending with at least 2 years as a Mortgage Loan Processor Strong verbal and written communication skills Strong organizational and planning skills Provide friendly, prompt, professional and accurate service and support to all members and associates Maintain a dependable record of attendance and timeliness. Ability to work evenings and weekends if needed. Knowledge of software and hardware necessary to conduct business in a credit union environment, including, but not limited to: multiple line telephones, fax machine, voicemail, Outlook based electronic mail and calendars, E-Fax, Windows, Microsoft Office (Word, Excel, and PowerPoint) Knowledge and familiarity with Calyx loan origination system strongly preferred Bilingual in Spanish is a plus. Physical/Mental Requirements Of The Position: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, kneel, crouch, and talk and hear. Ability to move and/or lift 10 pounds. The vision requirements include close vision and ability to adjust focus. The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.

ProLending Mortgage, LLC. provides Home Loans for Houston and the surrounding areas of Texas. We're committed and dedicated to making your loan process as easy and simple as possible. If you have any questions or you would like to talk to us about your loan or you're pre-qualification, please contact us today. We're here to help and serve you! Job Description ProLending Mortgage is currently looking for a reliable Loan Processor to perform appraisals of individual loans in Texas. You will undertake an intermediary role between potential clients and our financial institution. The goal is to help qualified applicants obtain loans in a timely manner and protect our organization's credibility. Loan processor duties and responsibilities will include analysis, appraisal and evaluation of loan applicants, as well as writing and finalizing contracts. Our ultimate goal is to create lasting relationships with each of our clients so that we may continue providing excellent service for many years to come. Unlike many of the larger nationwide mortgage companies that are out there, all your information will be kept secure and private. Responsibilities • Perform initial appraisal of potential borrowers by thoroughly examining their applications • Assess the credit standings of applicants through background research • Interview applicants to evaluate their eligibility for loan or mortgage • Conclude on all applicable financial and non-financial criteria and develop loan repayment plans • Follow up with clients to clarify important points • Give the “green light” to eligible candidates and report decisions with sound arguments • Finalize loan contracts and keep clients informed in rules and obligations • Remain up to speed regarding lending and other financial services • Identify customer needs, explore all options and suggest different types of loans • Cultivate trustworthy referral networks, suggest alternate channels and cross-sell products and services • Forge trust relationships and enhance customer dedication • Work within established regulations and adhere to law requirements at all times Qualifications Requirements • Proven working experience in a loan processor role, at least 2 years is preferred. • Good knowledge of banking computer software and MS Office • Comprehension of direct/indirect lending procedures • In-depth understanding of relevant rules and regulations • Balance between customer satisfaction orientation and a results driven approach • A degree in finance, economics, or a related field is preferred Additional Information All your information will be kept confidential according to EEO guidelines.

Under the direction of the Lead/Primary Loan Originator, performs office or non-manual work directly related to the management or general business operations of Highland HomeLoans and its customers and markets and promotes Highland HomeLoans products and services to the team's client base of realtors, builders, bank officers and potential and past clients. In addition acts as a liaison between the Lead/Primary and/or other team loan originators, in-process customers and branch operations staff. Essential Functions Markets and promotes Highland HomeLoans's financial products; Team Originators will not be subject to the minimum personal production standards for Loan Originators in order to qualify for a team relationship. Handles loan volume as directed by each team loan originator in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines. Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers. Collects and analyzes information regarding the customer's income, assets, investments or debts. Schedules appointments with potential customers for the team loan originator(s). Interacts and interfaces with all parties involved in each individual loan transaction from application to closing. Obtains all necessary support documents including the appropriate fees and collects additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing. Negotiates terms and conditions of loans with customers. Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages. Maintains a professional image and adheres to standards consistent with company policies and procedures. Meets customer service standards as outlined by management. Other functions as needed. Job Requirements High school diploma or equivalent and appropriate licenses as required by state. One to two years of sales or mortgage banking experience preferred. Valid driver's license and current automobile liability insurance. Interacts with regional & corporate departments, as well as realtors, sales agents, builders, appraisers, etc. Demonstrated judgment and decision making ability. Excellent and effective presentation and communication skills, both verbal and written. An ability to quickly assess and process large amounts of information, and must be able to use designated technology. Must continue to expand knowledge of issues influencing the industry and the organization. Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume. Must be proficient in required origination technology and use of other office equipment. Must maintain confidentiality of borrower and/or company information.

At Longbridge, we love seniors and we're passionate about helping them unlock the power of one of their greatest assets-their home equity. As a leading provider of home equity solutions for seniors, we're committed to helping older homeowners make the most of what they've worked hard to build, so they can live the retirement they imagined. And we don't just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we've earned a reputation for making it easy and stress-free to access home equity-with guidance every step of the way. But it's not just our customers who love us-our team does, too! We've been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don't just offer jobs, we offer careers that grow with you. Here's why you'll love being part of our team: Grow With Us - We're big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within-because when you succeed, we all do. A Culture That Clicks - We work hard, but we have fun doing it! Whether it's team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” Benefits That Have Your Back - We've got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you're looking for a place where your work truly makes a difference, we'd love to have you on board. Apply today and let's do great things together! Job Description The Reverse Processor responsibilities include under general supervision verification of data integrity in our loan origination software. File gathering and submission to underwriting. Clear loan conditions for final approval to submit to closing. Primary Job Duties: Process applications for submission to underwriting Work with loan officers, borrowers, underwriters, closers, AMC's and title companies Scanning and uploading file documentation into LOS Clear loan conditions with applicants and communicating with loan officers Analyze Credit, income, tax returns and asset documents Other duties and/or mortgage or company related tasks as assigned by management Ensure confidentiality of client files The employee shall work well under pressure, meet multiple and sometimes competing deadlines and shall, at all times, demonstrate professional behavior with colleagues and supervisors Must be able to work independently and as part of a team Qualifications Required Experience: 1-2 years' experience in reverse mortgage processing required Strong time management and prioritization skills and ability to meet deadlines Must be able to read, analyze, and interpret procedures, manuals, policies, and regulations. Above average oral and written communication skills. Above average customer service, and analytical skills. Intermediate working knowledge of PC applications (Word, Excel, MS Outlook) Additional Information Working in a growing and dynamic industry Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts 401(k) with company match Paid time off This is a non-exempt role Target base salary range is 60K- 70K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance. LBF is an EEO/AA/Vet/Disabled Employer Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

JOB TITLE: Mortgage Loan Closer is responsible for closing loans and disbursing loan funds. DUTIES AND RESPONSIBILITIES: Reviews approved mortgage loan approvals to determine conditions that must be met prior to closing have been satisfied and reviewed by underwriting. Ensures that all loans meet guidelines for quality and regulatory compliance and investor closing standards are met. Maintains communication with customers, departments, closing agents, realtors, and builders to promote positive business relations and relate loan status. Establishes and maintains a thorough knowledge of all products and investor requirements to ensure quality closing packages. Reviews files prior to closing to verify that abstracts and/or title opinions are clear; forwards copies to all parties involved; reviews all surveys, termite inspections, final inspections, and verifies accuracy of closing conditions. Closes the loan; inputs information into computer, prepares additional documentation, balances account for closing, prepares package for closing agent and/or customer, and ensures timely recording of all documents and disbursement of all funds. Prepares and explains closing requirements to closing agent and/or customer. Protects bank collateral by reviewing and analyzing title work to verify that all liens are clear. Reviews and verifies executed closing packages to ensure all documents are signed appropriately and all fees are included with the package. Maintains knowledge of all mortgage and compliance policies and procedures. QUALIFICATIONS: Bachelor's Degree from four-year college or university preferred. Will consider a combination of education and experience. A minimum of 2 years closer/funder or related experience. Computer skills required: Microsoft Office Suite and Encompass preferred. COMPETENCIES: Adaptability - Adapts to changes in the work environment; manages competing demands. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Ethics - Treats people with respect; keeps commitments. Interpersonal Skills - Focuses on solving conflict, maintains confidentiality. Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations. Written Communication - Writes clearly and informatively. Disclaimer: This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

Under the direction of the Lead/Primary Loan Originator, performs office or non-manual work directly related to the management or general business operations of PrimeLending and its customers and markets and promotes PrimeLending products and services to the team's client base of realtors, builders, bank officers and potential and past clients. May serve as a partner to the Lead/Primary Loan Originator. Acts as a liaison between the Lead/Primary and/or other team members, in-process customers and branch operations staff. High school diploma or equivalent and appropriate licenses as required by state. Valid driver's license and current automobile liability insurance. A minimum of 6 months loan originator experience required. Interacts with regional & corporate departments, as well as realtors, sales agents, builders, appraisers, etc. Demonstrated judgment and decision making ability. Excellent and effective presentation and communication skills, both verbal and written. Ability to quickly assess and process large amounts of data and use of appropriate AU software technology. Must be active in the community and in those job-related organizations to enhance the network of beneficial contacts. Continue to expand knowledge of issues influencing the industry and the organization. *In accordance with the US Department of Labor Regulations Part 541-Exemptions under the Fair Labor Standards Act (FLSA) Section 13 (a)(1) employees who meet certain tests will qualify for Exempt Status. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. Markets and promotes PrimeLending's financial products; Associate Originators will not be subject to the minimum personal production standards for Loan Originators in order to qualify for a team relationship. Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required if partnering with lead/primary loan originator. Handles loan volume as directed by team lead/primary loan originator in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines. Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers. Collects and analyzes information regarding the customer's income, assets, investments or debts. Schedules appointments with potential customers for the team. Interacts and interfaces with all parties involved in each individual loan transaction from application to closing. Obtains all necessary support documents including the appropriate fees and collects additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing. Negotiates terms and conditions of loans with customers. Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages. Maintains a professional image and adheres to standards consistent with company policies and procedures. Meets customer service standards as outlined by management. Other functions as needed.

General Job Description: The Consumer Loan Servicing Specialist is responsible for performing routine and repetitive quality control on consumer loans by applying the basic funding, lending, and compliance principles. In addition, this role supports all consumer loan servicing functions to include loan account maintenance, lien releases, vehicle title processing and member service. This team will process all types of consumer loan support requests within established guidelines, policies and procedures; respond to all inquiries from internal team members and external members timely, accurately, courteously and professionally; as well as research and resolve any consumer loan servicing issues. Duties & Responsibilities: Review loan applications and notes for required documentation, stipulations, and verifies terms are within policy and guidelines Communicates and follows up with necessary corrections to the originator at loan creation Coordinate error resolution or collection of missing information with Member Advocates Perform quality control on loan and release and distribute funds accordingly Responsible for verifying completeness of files with all necessary documents and signatures Ensure the loan file is complete and meets all regulatory requirements Complete tracking information for performance and identify training opportunities for staff May clear identified loan exceptions Prepare draft letters, process payments, prepare ticklers and follow up with dealerships Support the titling department, member, employee, and dealer related questions, follow up, and follow through. Supports Member Advocates and vendors with loan related or title questions Assist with client (dealership/financial institution/member) questions and/or research Collaborate with team members to ensure department efficiencies Process credit disputes in e-Oscar and participate in webinars to make sure MCCU is up to date on all regulations regarding credit disputes and how they are resolved Re-issue lost cashier's checks when needed Process Debt protection, Gap claims and letter of guarantee requests Generate daily reporting for outstanding dealer payments, pending titles and rejected loans Make recommendations for improvements to workflow or customer service issues Attend internal and external trainings as recommended or required for this job role Miscellaneous duties or tasks to support consumer loan services, other duties as assigned Responsible for adherence to all policy, procedures and State or Federal regulatory requirements Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT. Skills/Abilities: Strong organizational skills, attention to detail, and ability to multi- task One to three years of lending experience in a financial institution is preferred Ability to use sound problem solving skills and good judgment to independently resolve complaints and errors Ability to lead others in completing routine tasks Physical/Mental Requirements of The Position: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. Ability to move and/or lift 20 pounds. The vision requirements include close vision and ability to adjust focus. The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.