Loan servicing specialist jobs in Silver Spring, MD

GENERAL SUMMARY: This position performs the primary support role for Loan Operations and Loan Administration. Applicants should possess strong organizational and prioritizing skills to perform a diverse set of tasks accurately in a fast-paced environment. Performs any function within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and coworkers. DUTIES AND RESPONSIBILITIES: · Consumer, Commercial, Mortgage and Participation Loan Booking, Funding and Maintenance - Ensures that all activities are conducted in a manner consistent with established bank operations policies and procedures. · Payment Processing · Cashier's Check Processing · Escrow Disbursement · RIP/UIR resolution · Documentation Scanning and Electronic File Management · Payoff Processing - monetary and documentary · Insurance and Exception Maintenance and Tracking · Maintain/Track/Audit of loan files · HMDA, Credit Bureau (e-Oscar), and FHLB Reporting · Daily/weekly/monthly report tracking and completion of actions · Early Disclosure and Adverse Action completion and tracking · Review account data entry and maintenance to ensure data integrity. Responsible for support of all functions and applications in department · Research and resolve more complex product servicing issues that arise in the course of business in support of team members. Create and distribute applicable reports as requested by officers and other members of management · Comply with all regulatory, legal and policy guidelines. Requirements DESIRED QUALIFICATIONS: · Bachelor's Degree from a 4-year, accredited Institution. · 1-3 years of commercial loan processing experience. · Core banking systems experience, preferably with FIS/Horizon. · Highly organized and efficient, able to work with all levels of staff, detail oriented, a team player, and excellent time management skills. · High level of proficiency and comfort with technology-based systems and applications. · Superior client services skills are imperative. · Must be able to adjust quickly to changing priorities and conditions, exhibit passion and excitement over work and have a self-starter, “can do” attitude. Proven ability to meet deadlines while completing thorough and error-free documentation Outstanding verbal and written communication skills. Competency: · Ability to work collaboratively with all teams in the bank · Ability to effectively present information to management, customers, and other bank representatives · Understanding of loan, deposit and federal regulations Supervisory Responsibilities: This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This position requires sitting at a computer station for extended periods of time. Position Type/Expected Hours of Work: This is a full-time hourly position. Days and hours of work are Monday - Friday 9 am - 5 pm, there is flexibility but should be agreed upon with the employee's supervisor. Travel: Occasional travel to other ODNB branches can be expected for this position. Education and Experience: · Bachelor's Degree or more than 7 years work loan operations work experience. Work Authorization/ Security Clearance: Must be eligible to work in the United States. AAP/EEO Statement: Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB's employees to perform their job duties may result in discipline up to and including discharge. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. The Mortgage Servicing Specialist is responsible for managing the day-to-day servicing activities of mortgage loans, ensuring accuracy, compliance, and exceptional customer service. This role supports the full lifecycle of mortgage servicing, including payment processing, escrow administration, investor reporting, and resolution of borrower inquiries. The specialist will work closely with internal teams and external partners to maintain operational efficiency and regulatory compliance. Position Responsibilities L Administration Process and reconcile mortgage payments, payoffs, and adjustments accurately and timely. Manage escrow accounts, including tax and insurance disbursements, annual analysis, and shortage/overage handling. Monitor delinquent accounts and assist with collections or loss mitigation processes as needed. Customer Service Respond to borrower inquiries regarding loan terms, payment history, escrow accounts, and payoff requests. Provide clear, professional communication to resolve issues promptly and maintain positive customer relationships. Compliance & Reporting Ensure adherence toan Servicing & federal, state, and investor guidelines (e.g., RESPA, CFPB, Fannie Mae/Freddie Mac requirements). Prepare and submit accurate investor and regulatory reports within required timelines. Maintain detailed records and documentation for audits and quality control reviews. Partner closely with Compliance teams to execute regulatory requirements and ensure processes and procedures are continuously evolved to meet changes in regulatory standards. Operational Support Collaborate with Loan Operations team members to improve processes and enhance efficiency. Assist with system updates, testing, and implementation of new servicing technologies or workflows. Required Education and Experience Bachelor's Degree+ in Business Studies, Finance, or Business Administration, or related field. 3+ years of mortgage servicing or loan operations experience required. Familiarity with mortgage regulations and investor guidelines. Proven experience with payment processing, loan boarding, account maintenance, and customer service. High aptitude for problem solving. Strong attention to detail and organizational skills. Excellent communication and problem-solving abilities. Proficiency in mortgage servicing systems and Microsoft Office Suite. Preferred Education and Experience 1+ years of supervisory or management experience preferred. Experience with Fiserv Premier and Encompass strongly desired. Experience with data analysis from SalesForce or similar CRM applications Qualifications and Skills Customer-focused mindset with a commitment to service excellence. Ability to work independently and collaboratively in a fast-paced environment. High level of integrity and adherence to compliance standards. Compensation Base Salary Range: $29.60 - $44.41 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Additional Details Must have the ability to travel locally for training as needed. Hybrid/In-Office - local DMV market Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

$1,000 Signing/Retaining Bonus effective 1/20/2024 Hours: Monday-Friday 8:00am-4:30pm Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits. Hiring Range - $28.42./hr - $35.52/hr SUMMARY OF POSITION: The Loan Servicing Representative III is responsible for providing effective loan servicing to Tower members, quality control of post closing issues, and effectively supporting investor loan sales and service. PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS: Provides timely and effective service to members, employees, and related business relationships to the administration and servicing of Tower Federal Credit Union's loan products. Provides training and job task assistance to fellow employees. Provides escrow administration for new and existing real estate loans. Maintains quality control of mortgage and consumer loans. Prepares accurate and timely required daily and monthly investor reports as required by Freddie Mac and Fannie Mae. Produces and reconciles all daily, FICS (mortgage) settlements. Researches and processes FICS exception payments. Researches and resolves all general ledger differences. Participates in audits both internal and external. Prepares all daily and monthly reports plus handles all remittance requirements for the Federal Home Loan Mortgage Corporation (FHLMC) and the Federal National Mortgage Corporation (FNMA). On a monthly basis, researches “Cash to Test” and “Pool to Security” or actual shortage/surplus differences including gathering supporting documentation, reconciling the difference, and correcting the investor or Tower information. Responsible for accurate timely preparation, input, and delivery of loans for sale to Freddie Mac and Fannie Mae. Processes complex Summit and FICS corrections and is responsible for partial releases, insurance loss, etc. Responsible for tracking, processing, and payment of all real estate taxes, hazard insurance, private mortgage insurance, and other miscellaneous escrow items based on standard mortgage system reports. Responsible for the set up of escrow items in the FICS (mortgage system). Accurately completes FICS monthly and yearly processing and reporting, including Credit Bureau Reporting, deferred income accounting, IRS, various internal reports and home equity PMI reporting. Handles complex post closing and consumer loan collateral issues. Prepares and reviews tax and insurance disclosure notices on a monthly basis making the necessary adjustment to the loan account and any automatic payment. Produces and reviews interest rate change notices, payment change notices for Summit and FICS on a monthly basis. Responsible for the final review of equity and mortgage loan files before the Senior Loan Servicing Representative or Manager, Loan Servicing. Participates in special projects and assignments under the direction of Loan Servicing Management. REQUIRED QUALIFICATIONS: Associates degree plus 1-2 years experience or 4 years directly related experience Demonstrates a thorough knowledge of real estate lending practices, including federal regulatory requirements, state regulations, FNMA/FHLMC guidelines, VA, and private investor guidelines. COMPETENCIES: Ability to apply concepts of fractions, percentages, ratios and proportions to practical situations with a high degree of accuracy. Ability to interpret, understand and apply Investor and regulatory requirements. Ability to grasp and understand legal documents. Ability to operate a personal computer, to include: word-processing and excel. Ability to grasp and understand loan servicing operating procedures and standards. Ability to read, write and accurately interpret documents such as procedure or technical manuals Ability to communicate verbally or in writing, either independently or with minimum supervision. Ability to effectively communicate with title companies or attorneys. Ability to read, analyze and accurately interpret and apply policies, procedures, operating manuals and instructions related to loan servicing functions. Ability to define problems, collect data, establish facts and draw valid conclusions Ability to solve problems with many concrete variables in a variety of situations Ability to focus on detail and verify accuracy of numbers and text Ability to exercise discretion with members and co-workers. Ability to adapt to changes with internal, market or regulatory environments. Ability to prioritize diverse job assignments and meet established deadlines Ability to work under stress Able to arrive at work routinely and promptly Ability to effectively organize loan files and documents. Ability to perform in a multi-task environment with excellent skills in prioritizing tasks. Ability to understand and respond to needs of others Ability to persuade others to consider a course of action Ability to respond to sensitive inquiries, objectives and complaints Ability to maintain sensitive and confidential information Ability to coach and effectively train staff on their job duties Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC. WORKING CONDITIONS: Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment. Ability to lift up to 20 lbs. with or without assistance. Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate. Ability to sit for extended periods of time and demonstrate sufficient dexterity and vision to operate a variety of office equipment. Ability to periodically work overtime when operating conditions dictate. TFO Clearance Required

Job Description Home Loan Specialist - Warm Leads Provided - EmpowerHome Mortgage EmpowerHome Mortgage | Remote Flexibility Are you a licensed Mortgage Loan Officer ready to grow your production without chasing cold leads? EmpowerHome Mortgage is looking for motivated, relationship-focused Loan Officers who want consistent warm leads, industry-leading support, and the opportunity to build a high-volume business. As the exclusive mortgage partner of EmpowerHome Team-a nationally ranked real estate team-our Loan Officers receive a steady flow of warm, pre-qualified buyer leads every week. No cold calling. No lead buying. Just real homebuyers ready to move forward. If you're driven, client-focused, and ready for a scalable career path, this is the opportunity. What We Offer Warm, pre-qualified buyer leads provided directly from EmpowerHome's top real estate agents Remote flexibility with proven systems, CRM, and technology to streamline your pipeline Operations, processing, and marketing support, so you can focus on clients-not paperwork A collaborative, growth-oriented team culture Competitive commission plan with six-figure income potential A trusted brand with strong agent partnerships and repeat referral business Compensation: $100,000+ commission potential at plan, with upside earning potential. Compensation: $100,000+ at plan commission Responsibilities: Evaluate and pre-qualify loan applicants by reviewing financials, credit reports, and documentation Advise clients on mortgage products, loan programs, and financing options Guide borrowers through every step of the loan process, ensuring a smooth and transparent experience Maintain compliance with all mortgage lending regulations and internal policies Build relationships with real estate agents, builders, and referral partners to increase loan volume Qualifications: Active NMLS License (required) Proven success as a Loan Officer, Mortgage Loan Originator, or similar lending role Strong communication, customer service, and relationship-building skills Self-motivated and organized, with the ability to manage a high-quality pipeline Passion for helping families achieve homeownership and advancing your mortgage career About Company Why EmpowerHome? Exclusive partnership with a top-ranked real estate team Ranked #8 Real Estate Team in the Nation by RealTrends (Sales Volume) #1 Female-Led Real Estate Team in the United States Mission-driven culture focused on client care, performance, and professional growth How to Apply Submit your resume today. Qualified candidates will be contacted for the next steps.

We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities. Essential Duties: Interact across departments to promote a better customer experience throughout the servicing process Process borrower payments Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers Reconcile purchase advices and interact with investors accordingly Process insurance mail Process escrow disbursements for taxes and insurance Show excellent customer service, handling inbound phone calls and emails from customers Provide necessary mortgagor loan data and/or documents to subservicer Support the Accounting department with remittance reconciliation research Maintain knowledge of industry regulations and guidelines Knowledge and Skills: Experience in mortgage servicing and banking operations is recommended Strong customer service background Detail-oriented with the ability to analyze information Excellent written and oral communication Proficiency in Microsoft Office with a focus on Excel ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

Job Description Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis. Job Posted by ApplicantPro

Job DescriptionBenefits: Company paid Life, STD, and LTD 401(k) 401(k) matching Health insurance We are seeking a Commercial Loan Review Specialist to join our team! As a Commercial Loan Review Specialist on our team, your responsibilities will include evaluating creditworthiness, assessing risk, and supporting commercial lending decisions through in-depth financial analysis and reporting. This role works closely with the Vice President and other stakeholders to ensure sound credit practices and compliance with internal policies and external regulations. The ideal candidate will bring strong analytical expertise, attention to detail, and a proactive approach to relationship management and risk assessment. Responsibilities Oversee multiple client portfolios to determine creditworthiness and risks associated with them Evaluate the financial health and creditworthiness of individuals and businesses seeking commercial mortgages and other credit products Analyze tax returns, financial statements, cash flow projections, and personal financials to assess repayment ability. Develop and maintain detailed loan write-ups and credit memos for new applications, renewals, and annual reviews Meet with clients to build and strengthen relationships Qualifications 25 years of experience in commercial credit analysis, lending, or financial underwriting Strong understanding of financial statements, credit scoring models, and commercial loan structures Strong organizational skills and excellent attention to detail Excellent written and verbal communication skills, including the ability to prepare clear, concise credit summaries Comfortable working both independently and as part of a collaborative team Proficiency with Microsoft Excel and credit analysis or core banking systems Previous experience in a financial institution desired

General Job Information This position is located in the Department of Housing and Community Development (DHCD), Development Finance Division (DFD). This Division is responsible for the administration of programs designed to provide financial assistance for multifamily rehabilitation, new construction and commercial projects in the District of Columbia. This Division is also responsible for the disposition of Department-owned land and related site preparation activities associated with land development. Incumbent is responsible for leading a team of professional, technical and administrative staff in assessing the feasibility of housing, community / economic development and the appropriateness of real estate financing. The incumbent plans the work to be accomplished by an assigned team, sets and adjusts short-term priorities consistent with the Division, and prepares schedules for completion of work. Duties and Responsibilities The incumbent assists in providing policy guidance and management of a number of Housing Production Trust Fund, Community Development Block Grant (CDBG) and HOME funded programs designed to provide financial and technical assistance to developers involved in the new construction and rehabilitation of housing and commercial development projects. Conducts qualitative and quantitative analysis and research of programs, processes and staff productivity. Advises the Division Manager on special complex development projects. Participates in discussions, the formulation of recommendations, and development of strategies on matters of housing, community development and economic development. Develops and presents reports as required. Works with and through assigned team members in accomplishing the Division's goals and administering programs. Meets with members of the development community on specific projects and encourages development consistent with the Department's goals. Reviews the work of assigned staff to ensure compliance with applicable laws, rules and regulations governing various funding sources. Troubleshoots projects to identify barriers, follows-up with assigned staff and works to develop regulation-compliant-solutions and develops recommendations to change process to resolve future issues. Assists in the coordination of the development review process for all assigned projects including post-developer selection activities. Assists with the coordination of other internal offices and other District agencies to ensure that necessary supporting activities are scheduled and completed on a timely basis. Assists assigned staff in the preparation of requests for proposals for, residential and commercial development projects and manages the evaluation and selection process of these projects. The incumbent may be assigned to represent the Division Manager at various meetings or during his/her absence. The incumbent is required to attend evening and weekend meetings as directed. Education and Experience Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression. Licensure/Certification None. Work Environment The work is performed in an office setting. Other Significant Facts Tour of Duty: Monday - Friday 8:15 AM - 4:45 PM (Subject to change) Pay Plan, Series, Grade: MS-1101-14 Promotion Potential: No Known Promotion Potential Collective Bargaining Unit (Non-Union): This position is not covered under collective bargaining. Area of Consideration: Open to the Public. Duration of Appointment: This is an at-will Manager Supervisory Service (MSS) position. Position Designation: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure. Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform routine data entry and validation tasks. - Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Review and validate loan documents. - Handle routine calls, emails, and/or chat responses. - Monitor work queues and intervene as needed. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Skills and Job-Specific Competencies: - Proficiency in Microsoft Office. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise Job Ref: 141857 ### Place of Work On-site ### Requisition ID 141857 ### Application Email ****************************

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Processor supports the Crofton, MD office of CrossCountry Mortgage. The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. This position operates within Eastern Standard Time Zone working hours to support the East Coast region. Job Responsibilities: Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the loan program before submitting to underwriting. Assemble the complete loan package in proper order for underwriting. Verify all required documentation (pre-underwrite) in the file. Complete the required loan checklist. Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. Verify that vendor orders are complete, invoices are received and in the applicant's E-file. Manage pipeline by completing and submitting reports within allotted turn-around times. Assist set-up of loans. Document all communication related to the loan application in the conversation log. Train and assist supervision of new Loan Processors and other processing personnel. Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. Available to work varying hours and overtime if needed. Qualifications and Skills: High School Diploma or equivalent. Minimum of 2 years' residential mortgage processing experience. Experience with Encompass, preferred. Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. Knowledge of DU, LP, Microsoft Office, and Windows. Excellent math and analytical skills. Excellent communication skills. Excellent prioritization and time management skills. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Range: $21.00 - $28.00 Eligible for per file bonus The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Position Type: Full-Time, Hourly Non-Exempt Department: Mortgage Operations Reports To: Mortgage Processing Manager Salary Range: $26.44-$36.05 per hour JOB SUMMARY: Responsible for performing initial appraisal of potential borrowers by thoroughly examining their applications; assessing the credit standings of applicants through background research; and interviewing applicants to evaluate their eligibility for loan or mortgage. ESSENTIAL FUNCTIONS: Identify customer needs, explore all options, and suggest different types of loans. Review files for completeness and accuracy. Verify accuracy of system input. Analyze file for program applicability. Review necessary documentation, such as income and asset documentation, credit report, verifications, appraisal report, preliminary title report, etc. Follow up with clients to request additional documents as needed or to clarify important points. Provide status updates to loan officers, borrowers, and agents. Remain up to speed regarding lending and other financial services. Coordinate all aspects of submission to underwriting, documentation requests and satisfaction of closing/funding conditions. Coordinate closings as needed. Submit files in a timely manner in accordance with company standards. Review pre-audit HUD-1 to ensure accuracy. Work with loan officer and title companies to resolve any discrepancies prior to closing. Prioritize workflow to ensure time sensitive files are handled in proper order. Assure compliance with all regulatory and governmental standards, guidelines, rules and regulations with all regulatory authorities, federal or state ordinances and administrative regulations and statues. Forge trust relationship and enhance customer dedication. Ensures confidentiality of bank and customer information. Performs other duties as assigned. Requirements Preferred Skills: Preferably 5 years or more processing conventional, VA and FHA loans. Encompass experience preferred. Requirements: Post TRID knowledge required. Comprehension of direct/indirect lending procedures. In-depth understanding of relevant rules and regulations. Strong organization skills and detail oriented. Excellent communication and sales skills. Equal Opportunity Statement: Texana Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. Texana Bank Mortgage 1680 Keller Parkway Keller, Texas 76248

IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! Welcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in in our endeavor to be the premier financial partner for every one of our members. Do you have experience with the maintenance of severely delinquent accounts? Do you have experience reviewing the members overall financial condition and compensating factors? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Loss Mitigation Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge ? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also ranked #12 in S&P Global' s Top Performing Credit Union's in 2022 for the second year in a row! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are seeking a smart, organized, and resourceful professional to assist the Asset Recovery department with the overall maintenance of severely delinquent accounts to include reviewing and recommending loans for extension and/or workouts. In addition, this position is responsible for reviewing the members overall financial condition and compensating factors as well as serve as a back up to the Mortgage, Bankruptcy and Charge Off Specialists. Requirements A day in the life of a Loss Mitigation Specialist will include: Responsible for reviewing and preparing all files for the Loss Mitigation Committee. This process includes an in-depth analysis of the Member's relationship with the credit union and the financial risk with all parties involved. Responsible for monitoring all accounts under an approved modification or workout to ensure the borrower is complying with agreed upon action steps. Review all third-party debt management cases. Responsible for all follow up calls and memos with respect to financial needs cases. Ensures quality control by reviewing such items as vendor invoices, recovery, SCRA and EOscar reports. Serves as a back up to the Bankruptcy Specialist by maintaining bankrupt accounts. Our ideal candidate will: Provide all members with professional support, accurate information, and friendly service. Ensure all data entry for loans are made with minimal, non-recurring errors. Adhere to Lafayette Federal's Service Standards Policy. Maintain confidentiality at all times. Maintain a dependable record of attendance and timeliness. Ensure that consumer and mortgage collection queues are followed. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! Pay: $52,621 - $57,849 annually depending on experience and qualifications. The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN Salary Description $52,621 - $57,849 depending on experience

We are seeking a hard-working, positive individual to join the continuously growing team. If you are seeking a company that cares about team members and clients, we want to talk to you!Responsibilities Complete and process all applications for business submitted by agents Ensure accuracy of information provided and all forms needed are included when forwarded to the insurance/security agencies. Submit all completed in good order applications and forms to the proper agencies. Follow-up on pending applications with various insurance/security agencies and transfer companies to keep the application process moving forward. Research and analyze application issues and provide problem resolution Answer agents requests and respond to their needs in a timely manner Additional duties and responsibilities as required by management Requirements Bachelor's degree required Excellent customer service skills Strong organization skills, attention to detail, and ability to multi-task Strong oral and written communication skills At least 2 years of customer experience, preferred Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred

Prince George's Community Federal Credit Union is seeking an experience professional with experience processing home equity loan applications to serve as our Home Equity Loan Specialist. This role provides members with information on credit union Home Equity products and services; receives, processes, and closes all Home Equity loan applications in a timely manner; and services the existing Home Equity loan accounts. DUTIES AND RESPONSIBILITIES: * Handles all Home Equity Fixed and Lines of Credit requests made by phone, in person, etc., and completes the application process for underwriting * Coordinates and prepares pre-closing and closing documentation; performs all system file maintenance and disburses funds; and scans all loan documentations * Prepares all closing documents, HUDI sheet, and Deeds of Trust; completes the MD intake sheet; orders flood certifications; calculates all recordation and transfer taxes for each county and each dollar amount issued * Closes home equity loans with the member(s) * Handles all subordination requirements & agreements & collects fees * Completes certificates of satisfaction for land records/Clerk of Court * Orders and reviews title report prior to closing to ensure there are no liens, judgments, etc. * Orders property appraisals after HELOC and/or 2nd trust processing and preliminary review from underwriter * Prepares complete packet for the title company to send to the Clerk of Court * Ensures all necessary title and Deed of Trust documents are completed and recorded properly within regulatory timeframe * Record all HMDA tracking on all required loans; completes annual HMDA report * Reviews HELOC advances to ensure proper rate and payments * Handles loan payoffs; reviews loan payoff reports, weekly or bi-weekly, and conduct follow-up calls to members to initiate car/HELOC refinances * Maintains loan documentation in members file, ensuring all policies and procedures of the Credit Union are followed; updates loan records as required; audits files to insure that all required documents are present and accounted for; and assists with filing and portfolio review * Provides back office loan support, such as filing, etc. * When necessary, Operates as back-up Loan Servicing Specialist on an as needed basis; including filing of Gap claims, life and/or disability claims, Debt protection, State National CPI, and death accounts * Maintains a high level of knowledge and procedural expertise in all Credit Union loan products and services * Assist in underwriting duties for non-home equity loans when needed * Perform other lending and administrative duties as assigned by the Chief Lending Officer This is a full-time position (Monday thru Friday) and the ideal candidate will have the flexibility to work occasional community events (once or twice a year), must consistently uphold the mission, vision, and core values of the credit union, and possesses the ability to cope in a team focused, fast-paced sales and service culture. Requirements * High School Diploma, required; a Bachelor's degree preferred * Minimum of two years' Home Equity and lending experience required * Two years' demonstrated sales experience preferred * Requires basic knowledge of Microsoft Word and Excel

Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis.

Atlantic Coast Mortgage, LLC ("ACM") is seeking an experienced Mortgage Processor is to ensure the timely and accurate packaging of all loans originated by loan officers, while ensuring that the applicant's documents are accurate for processing and underwriting. The processor assumes responsibility as the point person from qualification to the final approval. Job Duties and Responsibilities: Strong knowledge of compliance rules and regulations Proficiency in Encompass (LOS) Follows specific guidelines for Fannie Mae and Freddie Mac investor regulations Reviews loan applications for accuracy and completeness, ensuring standards are met. Proficiency in understanding the loan profile to pre-underwrite conditions, with the goal set to manage and streamline the loan process with underwriting Process documents, including income, assets, and employment, and analyze liabilities in a paperless work environment Requirements: Minimum of 2 years of experience as a Mortgage Loan Processor Previous experience with Conv, FHA, VA, VHDA, and USDA loans is required Detail-oriented, ability to prioritize, and outstanding service are critical to succeed Self-motivated with a strong sense of urgency-meet deadlines Excellent verbal and written communication skills - be consistent and proactive with communicating with borrowers, loan originators, and other parties to the transaction while striving to maintain a high level of customer service ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform complex data and document validation. - Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Handle more complex calls, emails, or chat sessions. - Complete appraisal eligibility tasks. - Evaluate loan applications for compliance with product guidelines. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Proficiency in Microsoft Office. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141859 ### Place of Work On-site ### Requisition ID 141859 ### Application Email ****************************

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Bilingual Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. Job Responsibilities: Perform a thorough review and analysis of borrower's credit, employment, income and assets as required by the particular loan program before submitting to underwriting. Assemble the complete loan package in proper order for underwriting. Verify all required documentation (pre-underwrite) in the file. Complete the required loan checklist. Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting. Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan. Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg.B, etc.) and prepare required disclosures. Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. Verify that vendor orders are complete, invoices received, and in the applicant's E-file. Manage pipeline by completing and submitting reports within allotted turn-around times. Assist set-up of loans. Document all communication related to the loan application in the conversation log. Train and help supervise new loan processors and other processing personnel. Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors. Available to work varying hours and overtime if needed. Qualifications and Skills: Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish. High School Diploma or equivalent is required. Minimum of 5 years' residential mortgage processing experience. Experience with Encompass. Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. Knowledge of DU, LP, Microsoft Office & Windows. Excellent math and analytical skills. Excellent communication skills. Excellent prioritization and time management skills. Pay Range: Hourly Rate: $15.00-20.00. Eligible for monthly bonus incentive. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Job DescriptionWe are seeking a hard-working, positive individual to join the continuously growing team. If you are seeking a company that cares about team members and clients, we want to talk to you!Responsibilities Complete and process all applications for business submitted by agents Ensure accuracy of information provided and all forms needed are included when forwarded to the insurance/security agencies. Submit all completed in good order applications and forms to the proper agencies. Follow-up on pending applications with various insurance/security agencies and transfer companies to keep the application process moving forward. Research and analyze application issues and provide problem resolution Answer agents requests and respond to their needs in a timely manner Additional duties and responsibilities as required by management Requirements Bachelor's degree required Excellent customer service skills Strong organization skills, attention to detail, and ability to multi-task Strong oral and written communication skills At least 2 years of customer experience, preferred Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred