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Manager, custom support and services skills for your resume and career

Updated January 8, 2025
7 min read
Below we've compiled a list of the most critical manager, custom support and services skills. We ranked the top skills for managers, custom support and services based on the percentage of resumes they appeared on. For example, 12.2% of manager, custom support and services resumes contained support services as a skill. Continue reading to find out what skills a manager, custom support and services needs to be successful in the workplace.

15 manager, custom support and services skills for your resume and career

1. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how managers, custom support and services use support services:
  • Locate service providers offering specific non-standard tests, serve as department liaison with MedStar Harbor Hospital regarding local laboratory support services.
  • Developed, implemented, and successfully executed Business Continuity Plans which provided uninterrupted customer support services on multiple occasions.

2. Patients

Here's how managers, custom support and services use patients:
  • Assist licensed Respiratory Therapists in getting all required prescriptions, medical documentation provide backup and support to and for respiratory patients.
  • Provided education to hospital staff on risk of suicide/homicide in patients and developed safety protocols/procedures based on evidence based practices.

3. Customer Satisfaction

Here's how managers, custom support and services use customer satisfaction:
  • Created tracking and reporting process to expediently locate shipments and resolve customer issues resulting in significant gains in customer satisfaction.
  • Develop internal operations and lead technical support and professional services initiatives to achieve and ensure customer satisfaction goal.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how managers, custom support and services use technical support:
  • Communicated with Technical Support checking warranty status of equipment and courteously updating customers of approximate time of repair or replacements.
  • Managed, supported and provided strategic direction of Technical Support, Repair, Training and Technical Documentation departments.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how managers, custom support and services use data entry:
  • Service and project coordinator overseeing data entry, including word-processing, records management, and extensive customer communications.
  • Performed data entry and basic analysis on Excel and Access spreadsheets for operational efficiency and order fill productivity.

6. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how managers, custom support and services use service delivery:
  • Recruited and managed team members with focus on continually improving skills and service delivery through regular evaluations and feedback.
  • Provided operational performance reporting to National IT senior leadership team and supported internal dashboard reporting of service delivery.

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7. Customer Support

Here's how managers, custom support and services use customer support:
  • Managed cross-functional projects, specializing in global customer support initiatives, conferences, and major customer related events and workshops.
  • Provided National/International flight information, handled incoming calls for ticket purchasing/ reservation, and provided all general customer support.

8. Inbound Calls

Here's how managers, custom support and services use inbound calls:
  • Manage inbound calls* Retrieve and confirm documents received* Direct customer calls to appropriate personnel and/or department
  • Take card member inbound calls * Assist with maintenance with card members accounts * Review terms and agreements with card members.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how managers, custom support and services use phone calls:
  • Retrieve inbound telephone calls and conducted telephone interviews and answered business related inquires.
  • Managed incoming phone calls and directed individuals to appropriate departments and personnel.

10. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how managers, custom support and services use sla:
  • Involved in planning, organizing, and managing all operational activities within the departments to ensure the SLA Metrics are met.
  • Saved over $50k dollars in first 3 months finding flaws with SLA reporting and associated fees.

11. Process Improvement

Here's how managers, custom support and services use process improvement:
  • Process improvement prime for processing and tracking material orders resulting in new system implementation and improved material movement flow.
  • Designed, developed and implemented process improvement plans to create a continual environment of customer care.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how managers, custom support and services use crm:
  • Managed conversion from proprietary CRM to SalesForce.com.
  • Use Excel, Customer Relationship Management (CRM) database, and project planning software on a regular basis.

13. Direct Reports

Here's how managers, custom support and services use direct reports:
  • Managed seven direct and twenty-two indirect reports and worked closely with commercial manufacturing senior management on department wide initiatives and projects.
  • Managed shipping and warehouse operations with 5 direct reports- Controlled vital support functions: OSHA Training, HAZMAT, Recycling, Security

14. Customer Inquiries

Here's how managers, custom support and services use customer inquiries:
  • Responded promptly to customer inquiries Unlocked Accounts and reset passwords Processed orders, resolved customer complaints Fax/email certificates for Insurance Reps
  • Responded to customer inquiries and investigated problems.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how managers, custom support and services use windows:
  • Received Microsoft Certified Professional (Windows Operating System Fundamental)
  • Utilized Microsoft windows to complete tasks such as return mail, updating addresses, and correspond to customer request.
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List of manager, custom support and services skills to add to your resume

Manager, custom support and services skills

The most important skills for a manager, custom support and services resume and required skills for a manager, custom support and services to have include:

  • Support Services
  • Patients
  • Customer Satisfaction
  • Technical Support
  • Data Entry
  • Service Delivery
  • Customer Support
  • Inbound Calls
  • Phone Calls
  • SLA
  • Process Improvement
  • CRM
  • Direct Reports
  • Customer Inquiries
  • Windows
  • Outbound Calls
  • Customer Complaints
  • Customer Issues
  • SQL
  • Performance Management
  • Medicaid
  • Order Entry
  • Computer System
  • Order Processing
  • Customer Care
  • Problem Resolution
  • Customer Retention
  • Inventory Control
  • ITIL
  • Sales Support
  • Level Agreements
  • Customer Relationships
  • POS
  • User Support
  • Performance Reviews
  • Infrastructure
  • Customer Feedback
  • HR
  • Technical Issues
  • EDI
  • PowerPoint
  • ROI
  • ISO
  • Cost Savings
  • RMA
  • SharePoint
  • Mobile Phones
  • QA
  • Chat Support
  • FDA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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