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Manager of membership services skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

TeWhan Hahn Ph.D.

Below we've compiled a list of the most critical manager of membership services skills. We ranked the top skills for managers of membership services based on the percentage of resumes they appeared on. For example, 13.9% of manager of membership services resumes contained member service as a skill. Continue reading to find out what skills a manager of membership services needs to be successful in the workplace.

15 manager of membership services skills for your resume and career

1. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how managers of membership services use member service:

Increased member service experience with encouraging a positive work environment.
Monitored and returned merchandise for member service.

2. Front Desk

Here's how managers of membership services use front desk:

Strengthened company's business by leading implementation of front desk Family-Add-On's in the district.
Provided excellent customer service at the front desk for all members' needs.

3. Event Planning

Here's how managers of membership services use event planning:

Develop and execute innovative strategies for communications, marketing and event planning including print and online materials.
Participated in monthly event planning meetings as committee member organizing and coordinating over 30 chamber events annually.

4. Member Database

Member database is a collection of member data either from a subscription, a service provider, or a club. This information is organized into a spreadsheet, which allows users to quickly find the client's name, contact information, and (sometimes) past services received. These databases may be handmade in a spreadsheet document or by using an online software.

Here's how managers of membership services use member database:

Managed member database Coordinated monthly/quarterly/annual major events and giveaways Managed all member/donor inquiries
Maintained member database and accounts receivable.

5. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how managers of membership services use membership sales:

Charged with servicing club members with daily club transactions, including membership sales, personal training package sales, merchandise/product sales.
Lead and developed the membership sales counselor team to increase revenue with an emphasis on memberships and personal training.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how managers of membership services use payroll:

Supervised and monitored daytime telemarketing staff - Managed payroll - Interviewed and hired telemarketing staff
Maintained department vacation and sick leave and processed bi-weekly departmental payroll.

7. Member Events

Here's how managers of membership services use member events:

Supervised direct mail solicitations, created e-mail newsletter, planned member events, and revitalized marketing efforts.
Developed and supervised exclusive member events, including exhibit and special event openings and annual three-day member event.

8. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how managers of membership services use account maintenance:

Administer membership billing and account maintenance Supervise all customer relation matters Manage student schedules and tasks

9. Database Management

Here's how managers of membership services use database management:

Developed in-depth constituent database management system through GiftWorks.
Managed annual donations (organization membership); database management and redesign, budgeting.

10. Membership Program

A membership program is one where an organization asks their potential clients or customers to invest something either their time or money or certain actions. And in return, those people become affiliated with the organization for a specified period. Membership programs are a great way to connect people and bring them around a particular profession or an interest.

Here's how managers of membership services use membership program:

Conduct audit of membership program and implemented monthly membership renewal program.
Revitalized the Partner Membership Program in order to meet the goals set forth by the company.

11. Press Releases

Here's how managers of membership services use press releases:

Coordinated and managed distribution of nine national and/or regional press releases annually.
Coordinated event logistics for organizational receptions, press releases, and anniversary gala.

12. Office Equipment

Here's how managers of membership services use office equipment:

Research and compare lease/purchase options of office equipment
Operate office equipment, such as fax machines, copiers, or phone systems.

13. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how managers of membership services use business development:

Maintain calendar for Vice President of Business Development.
Variegated operational and business development responsibilities.

14. Member Retention

Here's how managers of membership services use member retention:

Raised member retention from .2% per year to over 7% in 2011.
Manage a team of membership coordinators to promote and sell products and services, and influencemember retention and acquisition.

What skills help Managers Of Membership Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all Managers of membership services possess?

TeWhan Hahn Ph.D.

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.

Do you want to know more?

List of manager of membership services skills to add to your resume

The most important skills for a manager of membership services resume and required skills for a manager of membership services to have include:

Member Service
Front Desk
Event Planning
Member Database
Membership Sales
Payroll
Member Events
Account Maintenance
Database Management
Membership Program

Press Releases
Office Equipment
Business Development
Member Retention
Social Events
Membership Dues
Account Management
Customer Complaints
Membership Growth
SAM

Direct Reports
Membership Inquiries
HIPAA
Retention Rate
Web Site
Database Maintenance
Bank Deposits
Customer Inquiries
Educational Programs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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