How to hire a member services coordinator

How to hire a member services coordinator, step by step

Here's a step-by-step member services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a member services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new member services coordinator
• Step 8: Go through the hiring process checklist

What does a member services coordinator do?

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1. Identify your hiring needs

   First, determine the employments status of the member services coordinator you need to hire. Certain member services coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A member services coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, member services coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of member services coordinator salaries for various roles:

   Type of Member Services Coordinator	Description	Hourly rate
   Member Services Coordinator		$12-23
   Team Manager	Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise... Show more	$21-73
   Support Staff	School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Phone Calls
   • Customer Service
   • Member Service
   • Data Entry
   • Member Database
   • Front Desk
   • Medicaid
   • Member Relations
   • CMS
   • Financial Transactions
   • Outbound Calls
   • Member Inquiries
   • Event Planning
   • Member Satisfaction

   Check all skills

   Responsibilities:

   • Establish and redefine business processes in order to achieve national accreditation through NCQA.
   • Prepare and present PowerPoint presentation for monthly staff meetings.
   • Review and validate payroll documents.
   • Create PowerPoint presentations for facilitator use at meetings.
   • Obtain and schedule new patient referrals, return appointments from outside organizations and internally for the patients diagnose with hematologic disorders.
   • Adhere to strict HIPPA compliance protocols to protect personal information of members and potential members.

   More member services coordinator duties

3. Make a budget

   Including a salary range in your member services coordinator job description is a great way to entice the best and brightest candidates. A member services coordinator salary can vary based on several factors:

   • Location. For example, member services coordinators' average salary in west virginia is 39% less than in washington.
   • Seniority. Entry-level member services coordinators earn 45% less than senior-level member services coordinators.
   • Certifications. A member services coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a member services coordinator's salary.

   Average member services coordinator salary

   $36,934yearly

   $17.76 hourly rate

   ---

   Entry-level member services coordinator salary

   $27,000 yearly salary

   Updated January 22, 2026

   Average member services coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$43,214	$21
   2	California	$41,174	$20
   3	Texas	$39,597	$19
   4	Massachusetts	$39,585	$19
   5	Rhode Island	$38,989	$19
   6	Illinois	$38,781	$19
   7	Colorado	$37,556	$18
   8	District of Columbia	$37,011	$18
   9	Wisconsin	$36,779	$18
   10	Arizona	$36,631	$18
   11	North Carolina	$36,123	$17
   12	New York	$35,413	$17
   13	South Dakota	$35,326	$17
   14	Pennsylvania	$35,067	$17
   15	North Dakota	$34,948	$17
   16	Oregon	$34,360	$17
   17	Virginia	$33,990	$16
   18	Iowa	$33,249	$16
   19	Minnesota	$31,614	$15
   20	Georgia	$29,424	$14

   Average member services coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Mount Sinai Health System	$57,386	$27.59	14
   2	Service Employees International Union Local 205	$51,082	$24.56	4
   3	UC Merced	$48,792	$23.46
   4	National Hospice and Palliative Care Organization	$48,303	$23.22
   5	Beacon Hill Staffing Group	$46,535	$22.37
   6	Club	$44,441	$21.37	7
   7	Nahu	$43,534	$20.93
   8	Christian Brothers High School Memphis	$42,865	$20.61
   9	The IACP	$41,771	$20.08
   10	SEFLIN	$40,989	$19.71
   11	VIVA USA	$40,964	$19.69
   12	Educational Alliance	$40,731	$19.58	2
   13	Catholic Charities Health and Human Services	$40,424	$19.43
   14	Catholic Charities of Oregon	$40,084	$19.27
   15	American Red Cross	$39,801	$19.14
   16	WTS International	$39,563	$19.02
   17	Community Care of NC	$39,491	$18.99
   18	YMCA	$39,381	$18.93	8
   19	Signify Health	$39,360	$18.92
   20	Blue Cross & Blue Shield	$39,360	$18.92	7

4. Writing a member services coordinator job description

   A member services coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a member services coordinator job description:

   Member services coordinator job description example

   Duration: 6 month(s)

   Requirements:

   · Education/Experience: High school diploma or equivalent. 0-2+ years of customer service or medical office experience.

   · Experience with preserved medical record retrieval systems preferred.

   · Billing or coding experience preferred.

   · EMR Experience required

   · Basic Microsoft Excel and Basic Microsoft Word

   · Flexible with workload and can adapt to daily changes

   Responsibilities

   · Assist members with scheduling office visits with primary care provider.

   · Retrieves charts from electronic medical record systems and compile medical records to send to other parties for coding.

   · Requests medical records by making outbound phone calls to provider groups.

   · Completes supplemental medical records requests using Excel files.

   · Assist with providing updated member and provider information to vendors.

   · Directs medical record requests to the responsible party.

   · Resolves outstanding vendor pends within a timely manner by updating member and provider demographics and working with chart load issues.

   · Ensure follow up on member appointments or other tasks designated.

   · Assist with ad hoc requests.

   Things to look for:

   · Looking for basic excel skills (open it, read it, scroll up and down, etc)

   · Experience working with VMR

   · Good communication and customer service skills

   · Possible roles that would fit well:

   · Medical Assistant

   · Physician Office

   · Patient Care

   · Medical Records

   Other info:

   · The positions are remote, laptop will be provided

   · Candidates do not get paid for time off or holidays

   Company DescriptionBC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
   www.BCforward.com

   Copy this example

   

5. Post your job

   To find member services coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any member services coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level member services coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your member services coordinator job on Zippia to find and recruit member services coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit member services coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new member services coordinator

   Once you've decided on a perfect member services coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a member services coordinator?