Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookCompareFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Membership director skills for your resume and career

Updated January 8, 2025
4 min read
Membership director example skills
Below we've compiled a list of the most critical membership director skills. We ranked the top skills for membership directors based on the percentage of resumes they appeared on. For example, 13.0% of membership director resumes contained customer service as a skill. Continue reading to find out what skills a membership director needs to be successful in the workplace.

15 membership director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership directors use customer service:
  • Interview Potential Candidates/ Review Membership Applications Process Membership Payments Review Billing and Processing Info Provide exceptional Customer Service Increase company productivity.
  • Provide efficient customer service, analysis, accurate record keeping, and reporting of organization accounting data utilizing QuickBooks.

2. Front Desk

Here's how membership directors use front desk:
  • Developed and managed $2 million budget and supervised 40 part-time employees in front desk, registration, and nursery areas.
  • Managed front desk operations including new hires, training, staff meetings, activities and member appreciation.

3. Membership Database

Here's how membership directors use membership database:
  • Handled all aspects of member services including designing and maintaining membership databases and developing reporting formats.
  • Detected and resolved data errors in a membership database for a 200-member organization.

4. Community Events

Community events are the events scheduled within the community.

Here's how membership directors use community events:
  • Work with Director of Marketing to promote YMCA programs internally and externally including participation in community events and through social media.
  • Generated new business though interaction with the community and developing relationships with local businesses by evolving club and community events.

5. Member Events

Here's how membership directors use member events:
  • Developed and supervised exclusive member events, including exhibit and special event openings and annual three-day member event.
  • Managed all interviews, new member events and activities and handled all membership correspondence, including prospective tours and welcome process.

6. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how membership directors use member service:
  • Provided high-level administrative support to Membership Director by performing tasks pertaining to member services and branch operations.
  • Partnered with management team and aligned member services systems with branch membership marketing objectives.

Choose from 10+ customizable membership director resume templates

Build a professional membership director resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your membership director resume.

7. Membership Program

A membership program is one where an organization asks their potential clients or customers to invest something either their time or money or certain actions. And in return, those people become affiliated with the organization for a specified period. Membership programs are a great way to connect people and bring them around a particular profession or an interest.

Here's how membership directors use membership program:
  • Transformed direct marketing program into a membership program with increased focus on donor investment and long-term involvement.
  • Assisted in developing an all-encompassing national membership program to build affiliate relationships and developed enhancing revenue streams.

8. Membership Recruitment

Here's how membership directors use membership recruitment:
  • Initiated efforts for several social marketing campaigns on LinkedIn for membership recruitment, discounts on educational offerings and convention promotions.
  • Directed membership recruitment: managed special events and developed strategic plans to renew members and increase premium membership levels.

9. Membership Development

Here's how membership directors use membership development:
  • Assist Director of Membership Development in planning and implementing membership specials and marketing plan.
  • Directed the volunteer management and membership development departments ensuring sustained membership growth.

10. Event Planning

Here's how membership directors use event planning:
  • General clerical duties; co-editor of monthly trade magazine; event planning and staffing for annual convention.
  • Coordinated event planning for spring and fall community member retreats (attendance list: 100+).

11. Member Retention

Here's how membership directors use member retention:
  • Developed metrics to measure member engagement and leverage resources more effectively to create meaningful member experiences and increased member retention.
  • Selected as subject matter expert in member relations to include member retention, program participation, and overall facility satisfaction.

12. Member Satisfaction

Here's how membership directors use member satisfaction:
  • Create a welcoming environment for members and member engagement to ensure member satisfaction, participation and retention.
  • Introduced online surveys to assess member satisfaction, increase retention and maximize engagement.

13. Strategic Plan

Here's how membership directors use strategic plan:
  • Formulate all sales and marketing strategic planning initiatives.
  • Use member tracking and strategic planning to ensure the inclination of membership services, analyzing business developments and monitoring market trends.

14. Membership Growth

Here's how membership directors use membership growth:
  • Build rapport and develop effective working relationships with community organizations and local businesses to promote membership growth and retention.
  • Directed strategic membership growth and engagement for 23,000 individual membership organization comprised of facility managers around the globe.

15. Community Organizations

Community organizations refers to a form of social or volunteer work that focuses on bettering a community. This may be a community defined by geographic boundaries or by a person's racial or sexual identity. These organizations are often nonprofits that help groups of people affected by natural disasters or hate crimes.

Here's how membership directors use community organizations:
  • Handled all aspects of the membership and adult education departments for nonprofit community organization.
  • Cultivated partnerships with community organizations to promote the YMCA mission.
top-skills

What skills help Membership Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of membership director skills to add to your resume

Membership director skills

The most important skills for a membership director resume and required skills for a membership director to have include:

  • Customer Service
  • Front Desk
  • Membership Database
  • Community Events
  • Member Events
  • Member Service
  • Membership Program
  • Membership Recruitment
  • Membership Development
  • Event Planning
  • Member Retention
  • Member Satisfaction
  • Strategic Plan
  • Membership Growth
  • Community Organizations
  • Business Development
  • Promotional Materials
  • Develop Strong Relationships
  • Retention Efforts
  • Member Relations
  • Facebook
  • Member Engagement
  • Membership Dues
  • Community Outreach
  • Trade Shows
  • Press Releases
  • Market Research
  • Staff Liaison
  • Club Membership
  • Social Events
  • Health Fairs
  • Local Businesses
  • Cold Calls
  • Member Benefits
  • Retention Rate
  • Membership Revenue
  • Twitter
  • Brand Marketing
  • Retention Programs
  • Chamber Events
  • PowerPoint
  • Corporate Accounts
  • Linkedin
  • Ambassadors
  • Retention Plan
  • Lead Management
  • Fundraising Campaigns
  • Member Referrals
  • Member Development
  • Membership Budget

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs