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Membership services representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical membership services representative skills. We ranked the top skills for membership services representatives based on the percentage of resumes they appeared on. For example, 15.0% of membership services representative resumes contained facility tours as a skill. Continue reading to find out what skills a membership services representative needs to be successful in the workplace.

15 membership services representative skills for your resume and career

1. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how membership services representatives use facility tours:
  • Give facility tours to prospective members and process membership applications.
  • Promote the company's advantages to potential new members by providing information on program/service offerings and conducting facility tours.

2. Front Desk

Here's how membership services representatives use front desk:
  • Manage front desk logistics including all aspects of membership from safeguarding confidential information to completing membership applications.
  • Created welcoming atmosphere for members, completed financial deposits, and organized/operated front desk

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how membership services representatives use phone calls:
  • Answer phone calls, assisting the caller promptly, and directing the caller to the proper staff member when appropriate.
  • Answer phone calls and questions from members about our facility, give tours, take payments for memberships.

4. Processing Payments

Here's how membership services representatives use processing payments:
  • Provided customer service by phone, processing payments for professional and hospital accounts.
  • Inform patrons of the different memberships available and processing payments.

5. Cash Handling

Here's how membership services representatives use cash handling:
  • Cash handling responsibilities, class registration transactions.
  • Managed a POS machine and handled credit information as well as cash handling.

6. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership services representatives use membership sales:
  • Provided high level of customer service including communicating facility benefits and providing tours resulting in membership sales.
  • Facilitated tours of the building which elevated membership sales

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how membership services representatives use cpr:
  • Prepare materials for health and safety education programs such as First Aid and CPR classes.
  • Certified in CPR and AED use as well as specialized sanitation equipment.

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how membership services representatives use credit card:
  • Provided excellent customer service by opening and/or updating membership, credit cards, and tax-exempt accounts.
  • Perform widely on processing of credit card applications and collections of membership dues for members of program

9. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how membership services representatives use financial assistance:
  • Process financial transactions and financial assistance.
  • Preformed various transactions related to membership enrollment, program registration, receipting, refunds, credits and financial assistance.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how membership services representatives use telephone calls:
  • Provided guest services and received incoming telephone calls Provided gym tours and expedited membership applications Managed daily mail and package distribution
  • Obtained client information by answering telephone calls; interviewing clients and verifying information.

11. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how membership services representatives use aaa:
  • Assist new members with joining AAA roadside.
  • Tasked with generating new as well as penetrating existing accounts for AAA Auto Club Group(ACG) South.

12. Program Registration

Here's how membership services representatives use program registration:
  • Completed membership and program registrations and managed associated financial transactions and paperwork.
  • Operated Active software management system including Membership Registration, Point of Sale, Equipment Lending, Program Registration and Report Printing.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership services representatives use customer service:
  • Ensured the satisfaction of corporate account holders by implementing exceptional customer service and follow-up techniques.
  • Completed returns for customers, and preformed other customer service functions to ensure customer satisfaction.

14. Computer System

Here's how membership services representatives use computer system:
  • Worked with various computer systems including CHATS, Tapestry, Health Connect, Diamond, and Foundations to research health plans.
  • Use computer system to register new members and sign up for classes and programs.

15. Membership Applications

Here's how membership services representatives use membership applications:
  • Processed data input for membership applications and accounts.
  • Process membership applications and renewals.
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List of membership services representative skills to add to your resume

Membership services representative skills

The most important skills for a membership services representative resume and required skills for a membership services representative to have include:

  • Facility Tours
  • Front Desk
  • Phone Calls
  • Processing Payments
  • Cash Handling
  • Membership Sales
  • CPR
  • Credit Card
  • Financial Assistance
  • Telephone Calls
  • AAA
  • Program Registration
  • Customer Service
  • Computer System
  • Membership Applications
  • Conflict Resolution
  • Member Complaints
  • Member Retention
  • Member Issues
  • Financial Transactions
  • Member Accounts
  • Inbound Calls
  • Transferring Calls
  • Membership Database
  • POS
  • Membership Dues
  • Medicare
  • Customer Inquiries
  • Administrative Tasks
  • Quality Customer Service
  • Program Enrollment
  • Telephone Inquiries
  • Billing Issues
  • Customer Complaints
  • Member Inquiries
  • PowerPoint
  • Loan Payments
  • Customer Accounts
  • ATM
  • Community Events
  • Membership Benefits
  • Health Plan
  • Customer Issues
  • Membership Cards

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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