The Mindful Self jobs in Mountlake Terrace, WA - 31 jobs

Job Description Job Type: Full-time Salary: $48,000 - $50,000/yr We are a business-to-business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers and 19 locations since we opened in 2011. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the Role The Facilities Assistant will work collaboratively with team members, contractors, vendors, property managers, and other departments in the company to contribute to both big-picture projects and daily tasks. Duties will include a variety of inventory management, assisting with project planning and execution, and providing onsite support at our two headquarter locations and some satellite locations. The ideal candidate will have experience working in a team setting with a service-first mindset, with a bonus in experience working with property management and contractors. Responsibilities Coordinate & execute the ordering, delivery, and installation of furniture and décor. Support the Facilities Manager with ordering, tracking, accepting, and inventorying delivery of office supplies and capital expenditures for all office locations. Use appropriate software such as PowerPoint, CAD, Adobe, SmartDraw, Microsoft Project, and Excel to track progress and communicate effectively with stakeholders. Facilitate/execute small office space improvements, repairs, and office-wide “refreshes.” Accept office supply deliveries at HQ and maintain regular upkeep of the office space (water plants, proactively address broken equipment, manage kitchen cleaning schedule etc.) Support with communication and relations with property managers, and support Office Managers in resolving facility issues. Support with emergency maintenance at off-site office locations including onsite maintenance support and coordinating with vendors for repairs. Organize and fulfill requests for staff and provider gifts for a variety of occasions i.e. birthdays, anniversaries, and corporate events. Support managers of other teams/departments with budgeting, planning, communicating and organizing various provider-member and recruiting events. Requirements Moderate lifting is occasionally required (up to 50 lbs.) Personal vehicle is required due to travel between worksites or other locations; mileage is reimbursed at the current federal rate. Core Competencies Core Competencies Discreet, tactful, emotionally intelligent with highly collaborative interpersonal skills Communication with stakeholders, Previously demonstrated ability to communicate effectively Scheduling and record-keeping Proficiency in Microsoft Office required Excellent written and verbal skills with razor-sharp accuracy and thoroughness in completing all tasks Ability to work individually and in a team environment with a positive, outgoing attitude Ability to work autonomously, with minimal supervision, manage your time responsibly, be accountable for meeting project deadlines and responsible for communicating updates Ability to prioritize multiple streams of tasks with different scales of needs Flexibility in daily priorities and the ability to learn new software & processes quickly. Strong organizational and problem-solving skills Passionate about design, attention to detail, communication, and client service Experience in Adobe Creative Suite (specifically InDesign and Photoshop), and any CAD software is preferred Work Environment Work will be performed mainly at 2 Mindful Support Services' Headquarters (Mountlake Terrace and Northgate), with work performed at office locations, and off-site venues for specific projects and events as needed. Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually in the first year 8 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time Salary: $48,000 - $50,000/yr

Job Type: Full-time, In-Office 8:30am-5:30pm Mon-Fri Pay: 50,000 - 60,000 per year Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 20,000 patients per week across 19 locations and virtually via Telehealth. We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do. About the Role: The Client Success Specialist, known internally as the Provider Account Manager, is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems. This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply. Responsibilities: * Develop a lasting relationship with individual providers while working to understand their motivation and goals. * Identify opportunities for improving providers' success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance. * Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. * Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.

Who We Are Mindful Support Services is a mental health organization dedicated to improving access to quality care by supporting independent therapy and psychiatric private practices. For over 14 years, we've provided administrative, operational, and business solutions to simplify credentialing, marketing, billing, and patient management for over 2,300 providers serving more than 32,000 patients weekly across 19 locations and via Telehealth. We are guided by the principles of respect, authenticity, collaboration, and perseverance, and we instill these values into everything we do - from our provider partnerships to our internal team culture. Position Summary The Account Relationship Sales Specialist, known internally as Onboarding Specialist is the main point of contact for new clinicians signing on to Mindful Support Services. This role is central to ensuring a smooth, professional, and encouraging start for each provider as they transition into private practice partnership with us. The Onboarding Specialist leads providers through each stage of the onboarding process - from starting a business, marketing themselves, to initial contract signing to practice readiness. This includes collecting and managing documentation, coaching and providing constructive feedback, establishing practice logistics, and helping providers feel confident and connected as they launch their practice. This position requires a balance of organization, empathy, and drive. The ideal candidate enjoys building relationships, managing details, and motivating others to reach shared sales goals. Key Responsibilities Provider Experience & Engagement * Build authentic relationships that support long-term provider success. * Motivate and educate providers on early-stage private practice management fundamentals. * Identify disengaged or stalled providers and recommend re-engagement strategies. * Collect feedback to improve onboarding processes and provider satisfaction. * Highlight community events, trainings, and consultation opportunities to foster engagement. Provider Onboarding * Serve as the primary point of contact for new providers during onboarding. * Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle, from recruitment through business development and practice management guidance. * Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications. * Set realistic timelines and goals for provider readiness and track progress toward completion. * Guide providers through credentialing, compliance, and business documentation requirements. * Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates. * Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning. * Maintain detailed documentation of provider interactions and progress in the CRM system. Collaboration & Reporting * Partner with internal teams - including Direct Managers, Operations, Credentialing, and Client Services - to ensure a seamless onboarding experience. * Audit cohort progress and provide regular reports to management on milestones and bottlenecks. * Support continuous process improvement by identifying areas for efficiency and innovation.

About the Company We are a mental health organization focused on business-to-business support services for independent therapy and psychiatric private practices. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 23,000 patient visits per week across 6 states. We have built the Mindful Therapy Group brand from the ground up with over 14 years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high-quality mental healthcare. Who You Are * Strategic Thinker: Skilled in analyzing multiple scenarios and making data-supported recommendations. * Positive Energy: Optimistic about the future and determined to get there. * Direct Communicator: Active communicator and eager listener, comfortable with candid feedback. * Adaptable: Excited by change and able to pivot on the fly. * Can-Do Attitude: Empowered by owning problems and taking responsibility. * Team Player: Embraces being pushed out of your comfort zone and values team strength. Role Overview The Business Analyst plays a critical role in driving data-informed decision-making across the organization. This role partners closely with Mindful's key business units to deliver insights, financial and data analysis, and strategic recommendations that drive short- and long-term planning, operational performance, and growth initiatives. The ideal candidate combines strong analytical and communication skills with a deep understanding of data analytics, financial concepts, and business operations. Responsibilities * Performance Management & Reporting: Develop dashboards, reports, and presentations that simplify complex data for leadership consumption. Provide visibility into KPIs, financial results, and operational metrics. * Process Improvement: Evaluate existing processes, reporting mechanisms, and analytical tools. Propose and implement enhancements to improve accuracy, efficiency, and scalability. * Business Partnering: Collaborate with cross-functional teams to gather data analysis requirements, validate assumptions, and drive alignment on strategic priorities. Act as an analytical thought partner to senior stakeholders. * Project & Initiative Support: Contribute to strategic projects such as annual and long-term planning, new market expansion, cost optimization and revenue growth initiatives. * Data Governance & Insights: Ensure data integrity, develop standard analytical methodologies, and support the adoption of best-in-class analytics practices. * Financial Analysis & Modeling: Build and maintain financial models to support forecasting, scenario planning, and ad hoc decision-making.

Psychiatrist Bring your passion for Psychiatry to the nation's leading innovative evidence-based Outpatient Psychiatry practice in the country! Thrive in a patient centric environment with a culture of empathy, collaboration and innovation. Apply now and elevate your career with Mindful Health Solutions. Why Mindful Health Solutions? * We offer Industry leading hands on and cohort training * We invest in your Professional Development (Immersive training program for all new Clinicians). * We are leading the way in predictive outcomes for TMS and ESK * Data-driven industry expertise, resources, and tools. * Thrive in a culture of empathy, respect, collaboration, and innovation. Compensation/Benefits * Enjoy uncapped earning potential! * Annual earnings potential $305-360k * Immersive Interventional Training Program * Four weeks of PTO * Paid CME hours * 401K with a 4% match * Comprehensive health/dental/vision/disability insurance plans for +30 hours/week * Malpractice insurance with tail * Dedicated and welcoming support staff About Mindful Health Solutions Mindful Health Solutions is one of the nation's leading providers of innovative behavioral health care with a focus on cutting-edge treatment protocols such as TMS, Esketamine, and IV Ketamine for patients struggling with treatment-resistant depression and other psychiatric illnesses. We founded one of the first TMS-focused clinics in the US and have deep expertise in the field of non-invasive brain stimulation. We then went on to establish one of the first clinics to provide Esketamine (Spravato) therapy at scale and recently incorporated IV Ketamine into our depression treatment pathway. Patients at Mindful Health Solutions have access to true thought leaders in the field focused on bringing academic rigor and years of experience with novel therapeutics to an integrated treatment strategy. We are currently leaning into the promise of psychedelic therapies for depression and PTSD as well as leveraging our extensive clinical outcomes repository to develop predictive algorithms that will help guide our clinicians in selecting the best treatment modality for their patients. We have grown to 24 outpatient clinics located in California, Texas, and Washington and continue to expand our innovative, precision-medicine platform into new markets. Responsibilities * Diagnose mental health disorders by conducting comprehensive psychiatric evaluations. * Create personalized treatment plans for patients that may involve a combination of psychotherapy, medications, interventional therapies, and lifestyle modifications. * Deliver and supervise interventional treatments including TMS, Esketamine (Spravato), and Ketamine Infusion Therapy and work closely with an experienced clinical leadership team that has been applying innovative treatment protocols for years supported by positive patient outcome data. * Monitor the effects of interventional treatment to assess a patient's response, adjust treatment parameters when applicable, and determine the need for changes to the overall treatment strategy. * Track patient progress and adjust treatment plans as necessary based on the patient's response to various therapeutic options. * Educate patients and their families about the nature of their mental health conditions, treatment options, and strategies to manage symptoms. * Manage crises that may arise in their patients' mental health. * Coordinate patient care as part of a multidisciplinary team including psychiatrists, nurse practitioners, psychologists, and therapists. * Document and maintain updated medical records, including diagnosis, treatment plans, progress notes, medications prescribed, and other relevant patient information. * Analyze patient outcome data to contribute to research and advance our understanding of and effectiveness of interventional treatments. * Participate in continuing education activities with talented colleagues and regularly review new scientific literature to stay current with the latest interventional psychiatry research, treatment methodologies, and ethical standards. Requirements * A strong communicator with a keen interest in evidence-based interventional treatments. * Collaborative, positive, and solution-focused. * Be nimble and adaptable in clinical practice. * Capable of multitasking in a dynamic environment. * Track record of open partnership and effective collaboration within a multi-disciplinary team. * Proficient with EMR systems, Microsoft Suite, and videoconferencing tools. * Committed to professional growth through continuous learning, with at least 10 hours of continuing education per year.

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates for this position as our company grows! Salary: $21.00 per hour Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,000 providers throughout our 20 locations, and we are continuing to grow! We encourage you to apply if you have had customer service experience in ANY fast-paced industry! About the Role: Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices. This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team. Responsibilities: * Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time. * Match new clients with the mental health provider that best suits their needs. * Communicate clearly and effectively. * Demonstrate excellent attention to detail when entering client data. * Meet personal/team qualitative and quantitative goals. * Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources. * Educate clients about insurance, authorizations, provider policies, and payments.

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing and collecting payments from patients and insurers. Our teams support over 1700 independent mental health providers, and in turn over 23,000 clients per week across 5 states and virtually via Telehealth. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the role: The Accountant will conduct day-to-day accounting functions for the company. This role is responsible for providing financial information to management by calculating, verifying and analyzing accounting data and preparing financial reports and journal entries supported with sensitive and confidential information. Monthly financial reporting includes bank reconciliations and supporting detail, aged receivable and payable reports and other ad-hoc reports. This position will collaborate with and support the Accounting Manager to provide accurate, timely and relevant information. Responsibilities * Maintain accounting for fixed assets * Prepaid expense schedules * Prepare annual personal property reporting * Review and submit annual 1099 reporting for multiple entities * Prepare and process unclaimed property communications and annual filing * Review and approve GL coding for AP workflow * Support the corporate card program * Review and process provider and client check deposits * Meet assigned deadlines to ensure a timely month-end close process * Reconcile general ledger accounts as assigned * Reconcile bank accounts as assigned * Ad hoc projects as needed * Research and recommend solutions for financial discrepancies * Demonstrate strong business relationships through positive interactions with both internal and external contacts and personnel * Communicate with manager on work status and issues that arise * Function in accordance with established standards, procedures, and applicable laws * Demonstrate continuous improvement in job knowledge The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Job Type: Full-time Salary: $21.00 per hour Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply. About the Company Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,000 providers throughout our 16 locations, and we are continuing to grow! About the role This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Primary responsibilities * Providing excellent customer service over the phone, in person, and via email * Creating a warm and welcoming atmosphere for clients * Scheduling client appointments * Supporting mental health providers with administrative requests * Client insurance benefits verification

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers. Our teams currently support over 2,000 independent mental health providers, who serve over 20,000 clients per week across Washington, Oregon, Nevada, Arizona and Colorado. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the mental healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the Role The Project Manager will work collaboratively with team members, contractors, and vendors in leading big-picture projects which contribute to the goals of the company. This role coordinates and executes a wide variety of complex projects - including major systems migrations and implementations - which contribute to the growth and development of the business. Duties will include a variety of project administration, coordinating communications, and leadership with project planning and execution. This role reports to the Senior Project Manager. This is a full-time position. Responsibilities Lead as the main point of contact for projects and initiatives across the company including software implementation and migration, developing and adapting custom technology solutions, and other initiatives which aid in the growth and efficiency of the business. Lead vendor governance (SOW change logs, deliverable acceptance, cost/variance tracking, and invoice audits) Own cross‑system integration plans for CRM/EHR/Systems Iintegrations/ Projects Coordinate technical standards with specialists, engineering, vendors, and stakeholders while maintaining documentation and review gates. Develop and execute project plans and schedules, including defining project scope, goals, and deliverables with oversight & guidance from the Senior Project Manager. Anticipate resources needed to reach project goals, propose resource allocations to the Senior Project Manager & Director of Operations, and coordinate resources in a time & cost-effective manner. Communicate effectively and efficiently with a variety of internal stakeholders, including members of the Executive Team. Collaborate with vendors on cross-departmental projects, audit invoices for accuracy, and hold vendors accountable for quality of work and meeting deadlines. Submit weekly reporting to key stakeholders on the status of major projects; highlighting complete milestones, immediate roadblocks, and next steps. Identify and mitigate project risks, resolving issues as they arise to keep projects on track. Collaborate with the Senior Project Manager to manage project budgets and assist with budget proposals as it relates to developing business workflows/tools/resources, and any other large, inter-department projects. Develop, analyze, and report project success metrics, ensuring that both short- and long-term project goals are met. Report findings to key stakeholders. Ensure that projects are thoughtfully handed off to key stakeholders upon completion, with clear delineation of ongoing responsibility, and thorough documentation of SOPs. Conduct post-project evaluations to identify areas of improvement and implement changes for future projects. Requirements Core Competencies Demonstrated ability to manage analytics/data projects Strong vendor management acumen Fluency in change management and SOP creation Experience with project management tools, like Asana. Experience with EHR systems, or comparably complex business management tools is strongly preferred. Experience with Customer Relationship Management (CRM) systems. Experience managing and/or implementing a CRM system. Experience with automation tools (I.e., Zapier, Microsoft Flow, etc.). Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, etc.) required. Strong problem solving and critical thinking skills, approaching problems with a “figure it out” mentality. Ability to be extremely flexible with shifting priorities and evolving needs of the business. Ability to work autonomously, with minimal supervision, manage your time responsibly and be accountable for meeting project deadlines. Ability to adapt quickly to technology and work closely with stakeholders to develop new tools and workflows. Discreet, tactful, emotionally intelligent with highly collaborative interpersonal skills. Collaborative spirit and an ability to initiate group problem-solving across multiple stakeholders. Professional and concise verbal and written communication with the ability to adjust communication style to address various audiences appropriately (I.e., clients, staff, providers, vendors). Qualifications Bachelor's degree and 4-6 years' related experience and/or training; or equivalent combination of education and experience. Proven success working with all levels of leadership. Moderate lifting is occasionally required (up to 50 lbs.). Personal vehicle required due to travel between worksites or other locations. Work Environment The position is based in-person at the Headquarters location and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips. The position also requires off-site travel as needed to support with job requirements such as projects, equipment/supply needs, and repairs. Benefits 75% coverage of Health, Dental & Vision benefits plan 401(k) savings plan with employer matching upon eligibility 8 paid holidays a year 15 PTO days accrued in first year Professional and career development opportunities Compensation evaluated consistently and opportunities for growth We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time, Fully In-Office Pay: $80,000-$90,000 per year

Job DescriptionDescription: Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Availability Monday-Friday 7am-7pm (No Weekends, 32+ hours/week) Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements: Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $24.00 to $26.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

Job Description Job Type: Full-time, 100% in-office at our Headquarters in Northgate, Seattle Salary: $21.00/hour Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into a career? Push yourself to reach new goals alongside your team in our Accounts Receivable department! Candidates with restaurant and hospitality backgrounds are encouraged to apply! About the Company Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,00 providers throughout our 19 locations and we are continuing to grow! We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail. Responsibilities include: Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received. Strategize with clients on ways to complete their overdue payments. Educate clients on insurance benefit details and financial responsibility. Navigate escalated calls with empathy and healthy boundary-setting. Collaborate with team members to meet department goals and daily tasks. Requirements What you'll need to be successful: Experience in a customer service role with performance metrics Ability to communicate professionally, respectfully, and effectively A resilient mindset to work through difficult calls with compassion Motivation to receive feedback and continually grow A team-oriented mindset to foster collaboration and new ideas Experience with high call volume or in a fast paced customer environment Working knowledge of Excel (preferred but not required) Basic understanding of health insurance (preferred but not required) Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance Free virtual health plan Health Savings Account 15 PTO days accrued annually 6 paid holidays per year 401(k) with employer matching Life Insurance Professional development training and opportunities for advancement Job Type: Full-time, 100% in-office at our Headquarters in Northgate, Seattle Salary: $21.00/hour We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

About the Company We are a mental health organization focused on business-to-business support services for independent therapy and psychiatric private practices. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers. Our teams support over 2,300 mental health providers in 19 locations and via tele-health across 6 states. We have built the Mindful Therapy Group brand from the ground up with over 14 years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high-quality mental healthcare. Who You Are * Strategic Thinker: Skilled in analyzing multiple scenarios and making data-supported recommendations. * Positive Energy: Optimistic about the future and determined to get there. * Direct Communicator: Active communicator and eager listener, comfortable with candid feedback. * Adaptable: Excited by change and able to pivot on the fly. * Can-Do Attitude: Empowered by owning problems and taking responsibility. * Team Player: Embraces being pushed out of your comfort zone and values team strength. Role Overview Mindful Support Services is actively seeking a proactive, detail-oriented Financial Analyst who thrives in a professional, fast-paced environment.As a key Finance employee, the Financial Analyst will be responsible for financial reporting, forecasting and budgeting, and other financial modeling. This is a great position for someone who enjoys analyzing business performance to support senior management in making meaningful tactical and strategic decisions. Responsibilities: Financial Reporting & Close * Prepare and review monthly, quarterly, and annual financial reports in accordance with GAAP and internal policies * Lead monthly revenue calculation and analysis process working cross-functionally with accounting and payments teams * Partner with accounting to ensure data integrity, consistency, and accuracy across financial statements * Provide superior and timely customer service in responding to internal and external financial and payments-related inquiries. * Support the monthly close process, including journal entries, account reconciliations, variance analysis, and management reporting * Contribute to the development and improvement of financial reporting processes, controls, and documentation Financial Analysis & Decision Support * Perform detailed variance analysis versus budget, forecast, and prior periods, identifying key drivers and trends * Develop and maintain financial models to support operational and strategic decision-making * Provide actionable insights to finance leadership and cross-functional partners through clear, concise analysis and storytelling * Support evaluation of new initiatives, investments, and growth opportunities Budgeting & Forecasting * Play a key role in the annual budgeting and periodic forecasting processes * Collaborate with department leaders to understand assumptions, drivers, and risks * Analyze forecast accuracy and continuously refine planning models and methodologies Ad Hoc & Special Projects * Lead and support ad hoc analytical projects related to growth, efficiency, profitability, and operational performance * Assist with system implementations, reporting enhancements, and data automation initiatives The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Job Type: Full-time Salary: $48,000 - $50,000/yr We are a business-to-business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers and 19 locations since we opened in 2011. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the Role The Facilities Assistant will work collaboratively with team members, contractors, vendors, property managers, and other departments in the company to contribute to both big-picture projects and daily tasks. Duties will include a variety of inventory management, assisting with project planning and execution, and providing onsite support at our two headquarter locations and some satellite locations. The ideal candidate will have experience working in a team setting with a service-first mindset, with a bonus in experience working with property management and contractors. Responsibilities Coordinate & execute the ordering, delivery, and installation of furniture and décor. Support the Facilities Manager with ordering, tracking, accepting, and inventorying delivery of office supplies and capital expenditures for all office locations. Use appropriate software such as PowerPoint, CAD, Adobe, SmartDraw, Microsoft Project, and Excel to track progress and communicate effectively with stakeholders. Facilitate/execute small office space improvements, repairs, and office-wide “refreshes.” Accept office supply deliveries at HQ and maintain regular upkeep of the office space (water plants, proactively address broken equipment, manage kitchen cleaning schedule etc.) Support with communication and relations with property managers, and support Office Managers in resolving facility issues. Support with emergency maintenance at off-site office locations including onsite maintenance support and coordinating with vendors for repairs. Organize and fulfill requests for staff and provider gifts for a variety of occasions i.e. birthdays, anniversaries, and corporate events. Support managers of other teams/departments with budgeting, planning, communicating and organizing various provider-member and recruiting events. Requirements Moderate lifting is occasionally required (up to 50 lbs.) Personal vehicle is required due to travel between worksites or other locations; mileage is reimbursed at the current federal rate. Core Competencies Core Competencies Discreet, tactful, emotionally intelligent with highly collaborative interpersonal skills Communication with stakeholders, Previously demonstrated ability to communicate effectively Scheduling and record-keeping Proficiency in Microsoft Office required Excellent written and verbal skills with razor-sharp accuracy and thoroughness in completing all tasks Ability to work individually and in a team environment with a positive, outgoing attitude Ability to work autonomously, with minimal supervision, manage your time responsibly, be accountable for meeting project deadlines and responsible for communicating updates Ability to prioritize multiple streams of tasks with different scales of needs Flexibility in daily priorities and the ability to learn new software & processes quickly. Strong organizational and problem-solving skills Passionate about design, attention to detail, communication, and client service Experience in Adobe Creative Suite (specifically InDesign and Photoshop), and any CAD software is preferred Work Environment Work will be performed mainly at 2 Mindful Support Services' Headquarters (Mountlake Terrace and Northgate), with work performed at office locations, and off-site venues for specific projects and events as needed. Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually in the first year 8 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time Salary: $48,000 - $50,000/yr

Job Description Who We Are Mindful Support Services is a mental health organization dedicated to improving access to quality care by supporting independent therapy and psychiatric private practices. For over 14 years, we've provided administrative, operational, and business solutions to simplify credentialing, marketing, billing, and patient management for over 2,300 providers serving more than 32,000 patients weekly across 19 locations and via Telehealth. We are guided by the principles of respect, authenticity, collaboration, and perseverance, and we instill these values into everything we do - from our provider partnerships to our internal team culture. Position Summary The Account Relationship Sales Specialist, known internally as Onboarding Specialist is the main point of contact for new clinicians signing on to Mindful Support Services. This role is central to ensuring a smooth, professional, and encouraging start for each provider as they transition into private practice partnership with us. The Onboarding Specialist leads providers through each stage of the onboarding process - from starting a business, marketing themselves, to initial contract signing to practice readiness. This includes collecting and managing documentation, coaching and providing constructive feedback, establishing practice logistics, and helping providers feel confident and connected as they launch their practice. This position requires a balance of organization, empathy, and drive. The ideal candidate enjoys building relationships, managing details, and motivating others to reach shared sales goals. Key Responsibilities Provider Experience & Engagement Build authentic relationships that support long-term provider success. Motivate and educate providers on early-stage private practice management fundamentals. Identify disengaged or stalled providers and recommend re-engagement strategies. Collect feedback to improve onboarding processes and provider satisfaction. Highlight community events, trainings, and consultation opportunities to foster engagement. Provider Onboarding Serve as the primary point of contact for new providers during onboarding. Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle, from recruitment through business development and practice management guidance. Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications. Set realistic timelines and goals for provider readiness and track progress toward completion. Guide providers through credentialing, compliance, and business documentation requirements. Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates. Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning. Maintain detailed documentation of provider interactions and progress in the CRM system. Collaboration & Reporting Partner with internal teams - including Direct Managers, Operations, Credentialing, and Client Services - to ensure a seamless onboarding experience. Audit cohort progress and provide regular reports to management on milestones and bottlenecks. Support continuous process improvement by identifying areas for efficiency and innovation. Requirements Qualifications Bachelor's degree in business, Human Resources, Psychology, or related field (preferred). 2+ years of experience in onboarding, HR, client success, or account management roles. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Excellent written and verbal communication with a customer-focused mindset. Comfortable working toward performance metrics and deadlines in a fast-paced environment. Proficiency with CRM systems, Microsoft Office Suite (Word, Excel, Power BI), and related tools. Experience in healthcare, mental health, or high-touch service industries preferred. Candidates with backgrounds in hospitality or client relationship management are encouraged to apply. Core Competencies Welcomes constructive mentorship and coaching, as well as actively applies it to daily work. Demonstrates a growth mindset by seeking opportunities to learn, adapt, and improve performance over time. Communicates clearly and professionally in writing, over the phone, and in meetings. Confidently presents information and tailors communication style to different audiences. Takes initiative to identify and resolve challenges efficiently. Follows through on commitments with accuracy, accountability, and attention to detail. Good interpersonal and conflict-resolution abilities. Stays flexible and positive in a fast-paced environment. Works well with others, values teamwork, and approaches every interaction with empathy and cooperation. Highly organized with strong computer literacy, capable of navigating multiple software systems and digital tools with ease while maintaining accuracy and efficiency. Benefits Compensation and Benefits Salary: $60,000-$75,000/year (DOE), plus commission bonus opportunities. Benefits: 75% employer-covered Health, Dental & Vision insurance 401(k) with employer matching (upon eligibility) 8 paid holidays and 15 days PTO annually Professional development and career growth opportunities Supportive, values-driven team environment Additional Information Job Type: Full-time, in-office Working Hours: Monday - Friday 8:30am to 5:00pm Location: Mountlake Terrace, Washington State A background check is required prior to employment. To avoid conflicts of interest, employees may not be current clients of Mindful Therapy Group.

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates for this position as our company grows! Salary: $21.00 per hour Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,000 providers throughout our 20 locations, and we are continuing to grow! We encourage you to apply if you have had customer service experience in ANY fast-paced industry! About the Role: Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices. This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team. Responsibilities: Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time. Match new clients with the mental health provider that best suits their needs. Communicate clearly and effectively. Demonstrate excellent attention to detail when entering client data. Meet personal/team qualitative and quantitative goals. Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources. Educate clients about insurance, authorizations, provider policies, and payments. Requirements Who We Hire: Customer Service Experience: 2+ years of experience in a fast-paced customer support role. Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues. Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities. Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams. Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently. Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained. Positive Attitude: Maintain a positive and professional attitude, even in challenging situations. Commitment to Community: Passion for improving access to mental health care in the community. Schedule: Full-time Team rotates opening, mid, and closing shifts during operating hours of 7:30am-8:10pm. Rotating weekend shifts 8am-5pm, every 1-3 weeks 5 shifts per week for Full-Time; includes rotating weekends Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time Salary: $21.00 per hour Hiring multiple candidates for this position as we grow as a company!

Job Description Job Type: Full-time, In-Office 8:30am-5:30pm Mon-Fri Pay: 50,000 - 60,000 per year Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 2,000 mental health providers, and in turn over 20,000 patients per week across 19 locations and virtually via Telehealth. We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do. About the Role: The Client Success Specialist, known internally as the Provider Account Manager, is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems. This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply. Responsibilities: Develop a lasting relationship with individual providers while working to understand their motivation and goals. Identify opportunities for improving providers' success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance. Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship. Requirements Who You Are: Eager to learn new skills and develop current strengths through feedback and coaching Strong attention to detail and organizational skills; capable of holding clientele to expected timelines Ability to communicate professionally, clearly, and effectively with management, staff, and providers Exceptional interpersonal, problem-solving and conflict resolution skills Strong coaching and leadership skills, ability to motivate others Proficiency with various office technologies, including Excel Background check required Bachelor's degree preferred. Will consider equivalent combination of education, training, and experience Benefits Compensation and Benefits: 75% employer covered Health, Dental & Vision benefits plan 401(k) savings plan with employer matching upon eligibility 8 paid holidays 15 PTO days accrued annually Professional and career development opportunities Compensation evaluated with opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group. Job Type: Full-time, In-Office 8:30am-5:30pm Mon-Fri Pay: 50,000 - 60,000 per year

Psychiatrist Bring your passion for Psychiatry to the nation's leading innovative evidence-based Outpatient Psychiatry practice in the country! Thrive in a patient centric environment with a culture of empathy, collaboration and innovation. Apply now and elevate your career with Mindful Health Solutions. Why Mindful Health Solutions? We offer Industry leading hands on and cohort training We invest in your Professional Development (Immersive training program for all new Clinicians). We are leading the way in predictive outcomes for TMS and ESK Data-driven industry expertise, resources, and tools. Thrive in a culture of empathy, respect, collaboration, and innovation. Compensation/Benefits Enjoy uncapped earning potential! Annual earnings potential $305-360k Immersive Interventional Training Program Four weeks of PTO Paid CME hours 401K with a 4% match Comprehensive health/dental/vision/disability insurance plans for +30 hours/week Malpractice insurance with tail Dedicated and welcoming support staff About Mindful Health Solutions Mindful Health Solutions is one of the nation's leading providers of innovative behavioral health care with a focus on cutting-edge treatment protocols such as TMS, Esketamine, and IV Ketamine for patients struggling with treatment-resistant depression and other psychiatric illnesses. We founded one of the first TMS-focused clinics in the US and have deep expertise in the field of non-invasive brain stimulation. We then went on to establish one of the first clinics to provide Esketamine (Spravato) therapy at scale and recently incorporated IV Ketamine into our depression treatment pathway. Patients at Mindful Health Solutions have access to true thought leaders in the field focused on bringing academic rigor and years of experience with novel therapeutics to an integrated treatment strategy. We are currently leaning into the promise of psychedelic therapies for depression and PTSD as well as leveraging our extensive clinical outcomes repository to develop predictive algorithms that will help guide our clinicians in selecting the best treatment modality for their patients. We have grown to 24 outpatient clinics located in California, Texas, and Washington and continue to expand our innovative, precision-medicine platform into new markets. Responsibilities Diagnose mental health disorders by conducting comprehensive psychiatric evaluations. Create personalized treatment plans for patients that may involve a combination of psychotherapy, medications, interventional therapies, and lifestyle modifications. Deliver and supervise interventional treatments including TMS, Esketamine (Spravato), and Ketamine Infusion Therapy and work closely with an experienced clinical leadership team that has been applying innovative treatment protocols for years supported by positive patient outcome data. Monitor the effects of interventional treatment to assess a patient's response, adjust treatment parameters when applicable, and determine the need for changes to the overall treatment strategy. Track patient progress and adjust treatment plans as necessary based on the patient's response to various therapeutic options. Educate patients and their families about the nature of their mental health conditions, treatment options, and strategies to manage symptoms. Manage crises that may arise in their patients' mental health. Coordinate patient care as part of a multidisciplinary team including psychiatrists, nurse practitioners, psychologists, and therapists. Document and maintain updated medical records, including diagnosis, treatment plans, progress notes, medications prescribed, and other relevant patient information. Analyze patient outcome data to contribute to research and advance our understanding of and effectiveness of interventional treatments. Participate in continuing education activities with talented colleagues and regularly review new scientific literature to stay current with the latest interventional psychiatry research, treatment methodologies, and ethical standards. Requirements A strong communicator with a keen interest in evidence-based interventional treatments. Collaborative, positive, and solution-focused. Be nimble and adaptable in clinical practice. Capable of multitasking in a dynamic environment. Track record of open partnership and effective collaboration within a multi-disciplinary team. Proficient with EMR systems, Microsoft Suite, and videoconferencing tools. Committed to professional growth through continuous learning, with at least 10 hours of continuing education per year.

Job Type: Full-time, 100% in-office at our Headquarters in Northgate, Seattle Salary: $21.00/hour Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into a career? Push yourself to reach new goals alongside your team in our Accounts Receivable department! Candidates with restaurant and hospitality backgrounds are encouraged to apply! About the Company Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,00 providers throughout our 19 locations and we are continuing to grow! We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail. Responsibilities include: * Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received. * Strategize with clients on ways to complete their overdue payments. * Educate clients on insurance benefit details and financial responsibility. * Navigate escalated calls with empathy and healthy boundary-setting. * Collaborate with team members to meet department goals and daily tasks.

Job DescriptionDescription: Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements: Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.