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Motel desk clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical motel desk clerk skills. We ranked the top skills for motel desk clerks based on the percentage of resumes they appeared on. For example, 56.2% of motel desk clerk resumes contained reservations as a skill. Continue reading to find out what skills a motel desk clerk needs to be successful in the workplace.

10 motel desk clerk skills for your resume and career

1. Reservations

Here's how motel desk clerks use reservations:

Perform all Guest Service Representative functions as required including booking room reservations, guest services and telephone support.
Created and confirmed reservations for future arriving guests.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how motel desk clerks use customer service:

Trained and managed a team of 12 in customer service and achieved significant improvements in their productivity.
Provide customer service to guests at the establishment's front desk.

3. Front Desk

Here's how motel desk clerks use front desk:

Worked at front desk checking guests in and out of hotel.
Front Desk Receptionist, Receptionists and Information Clerks

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how motel desk clerks use telephone calls:

Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately.
Communicate with tenants and/or local authorities during emergency situations, and also answer incoming telephone calls.

5. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how motel desk clerks use hotel services:

Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
Demonstrated ability to answer inquiries about hotel services, area entertainment and directions for visitors.

6. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how motel desk clerks use night audit:

Perform night auditing including corporate reporting.
Trained new employees in setting up breakfast area and night audit as well as clean lobby and laundry.

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7. Switchboards

Here's how motel desk clerks use switchboards:

Transmitted and received messages, using telephones and telephone switchboards.
Operated switchboard and processed reservations, check-ins and check-outs in computerized system.

8. Guest Accounts

Here's how motel desk clerks use guest accounts:

Maintained a balanced cash drawer Managed guest accounts Provided detailed vicinity information to all visiting guests
Maintained accurate records of room availability and guest accounts within the company computer system.

9. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how motel desk clerks use guest rooms:

Report problems with guest rooms or public areas to the housekeeping or maintenance staff.
Verify credit card information Contact housekeeping or maintenance department regarding guest room problems.

10. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how motel desk clerks use food service:

Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Prepare for basic food service (set up continental breakfast).

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List of motel desk clerk skills to add to your resume

The most important skills for a motel desk clerk resume and required skills for a motel desk clerk to have include:

Reservations
Customer Service
Front Desk
Telephone Calls

Hotel Services
Night Audit
Switchboards
Guest Accounts

Guest Rooms
Food Service

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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