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Multi-unit manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical multi-unit manager skills. We ranked the top skills for multi-unit managers based on the percentage of resumes they appeared on. For example, 26.9% of multi-unit manager resumes contained customer service as a skill. Continue reading to find out what skills a multi-unit manager needs to be successful in the workplace.

15 multi-unit manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how multi-unit managers use customer service:

Increased same store sales and decreased operating costs by successfully building a management team focused on customer service and fiscal responsibility.
Trained cashiers, re-order associates, and receivers in physical operations, scanning register/inventory systems, and superior customer service.

2. Work Ethic

Here's how multi-unit managers use work ethic:

Provided strong work ethic and demonstrated enthusiasm to learn; motivated and empowered team to execute efficiently
Delegate tasks to other store clerks, while training them to be successful employees, instilling Kroger work ethic and values.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how multi-unit managers use product knowledge:

Established employee performance targets, provided sales coaching, and delivered product knowledge education to support revenue growth and minimize returns/cancellations.
Set the highest standards for customer care, focusing on the company standards, talent development and product knowledge.

4. Food Safety

Here's how multi-unit managers use food safety:

Designed and implemented new HACCP guidelines ensuring food quality and minimizing food safety hazards.
Toured all Toledo/Detroit store locations to ensure compliance with Food Safety and merchandising directives.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how multi-unit managers use payroll:

Ensured completion of quarterly projections; and managed labor demon forecasting and payroll and talent acquisition efforts.
Performed human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.

6. Restaurant Operations

Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.

Here's how multi-unit managers use restaurant operations:

Observed restaurant operations, and worked with management to identify opportunities.
Managed restaurant operations and controlled restaurant profitability for three restaurants that generated in excess of $1.5 million in sales annually.

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7. Customer Satisfaction

Here's how multi-unit managers use customer satisfaction:

Designed and produced promotional marketing ideas to increase sales and product awareness in ensuring customer satisfaction for long-term profits.
Implemented quality assurance programs resulting in higher customer satisfaction and increased sales exceeding annual budgets for all locations.

8. Cleanliness

Here's how multi-unit managers use cleanliness:

Trained assistant managers and employees in operations of the restaurant that exceeded quality service and cleanliness expectations.
Managed up to 12 stores supervising all phases of operations, emphasizing quality service, friendly demeanor, and cleanliness.

9. Guest Service

Here's how multi-unit managers use guest service:

Developed staff to give excellent guest service on all levels to increase sales and ensure 100% on mystery shop scores.
Developed weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.

10. Guest Satisfaction

Here's how multi-unit managers use guest satisfaction:

Monitored dining room activities to ensure quality standards, maintained guest relations and exceeding guest satisfaction.
Reviewed labor schedules to ensure maximum productivity and ensure guest satisfaction.

11. Employee Development

Here's how multi-unit managers use employee development:

Administered evaluations and performance planning reviews while assisting supervisors to create personal and employee development plans.
Developed additional store objectives for employee development, enhanced local marketing, inventory management, franchise compliance, and more.

12. Financial Performance

Here's how multi-unit managers use financial performance:

Performed monthly financial analysis to evaluate financial position and to clearly communicate expectations to maximize restaurants financial performance.
Managed financial performance, and safety and security within multiple units.

13. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how multi-unit managers use human resources:

Full Personnel Management/Human Resources responsibilities.
Worked closely with all staff and Human Resources to make sure all labor laws were being followed and all employees documented.

14. Cash Management

Here's how multi-unit managers use cash management:

Follow all cash management policies, i.e.
Monitored cash management including overseeing daily profit, bank deposits, and submitting daily paperwork.

15. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how multi-unit managers use loss prevention:

Facilitate programs pertaining to loss prevention and inventory control strategies that directly affect shrink.
Developed and deployed store Loss Prevention initiatives.

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What skills help Multi-Unit Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on multi-unit manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for multi-unit managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all multi-unit managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What multi-unit manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young multi-unit managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a multi-unit manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of multi-unit manager skills to add to your resume

The most important skills for a multi-unit manager resume and required skills for a multi-unit manager to have include:

Customer Service
Work Ethic
Product Knowledge
Food Safety
Payroll
Restaurant Operations
Customer Satisfaction
Cleanliness
Guest Service
Guest Satisfaction
Employee Development
Financial Performance
Human Resources
Cash Management
Loss Prevention
Inventory Control
Labor Costs

Training Programs
Performance Reviews
Cost Control
Food Preparation
POS
Direct Reports
Store Management
Business Operations
Customer Complaints
Store Operations
Food Cost
Local Store
Product Quality
Customer Relations
Food Quality
Quality Guest
Conference Calls

Fine Dining
Sales Growth
Store Locations
Performance Evaluations
Performance Management
Inventory Management
Sales Volume
Store Sales
Bottom Line
Cash Control
Sales Reports
Sales Associates
Gross Profit
Staff Training
Retail Store

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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