Network operation technician job description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Technician - Tier 1 to join our NOC team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: NOC Technician I
Department: Network Operations Center
Job Family: Engineering
Reports to: Senior Manager, NOC

Summary
The NOC Technician Level I primary functions include monitoring Summit Broadband network infrastructure and investigating alarms down to root cause for repair or dispatch. Receiving incoming calls from and providing support to all SLA and Cell site customers. Creating trouble tickets for tracking purposes, handling after-hours callouts and escalations, implementing outage restoration procedures and assist in tracking of scheduled network maintenance.

Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below.
Maintain surveillance of network at all times Correlates and troubleshoots alarms collected by NOC monitoring tools. Identify root cause of trouble and resolve, dispatch or escalate as required Maintain integrity of Network Monitoring Systems by referring erroneous alarms to responsible parties Troubleshoots issues that are reported by Cell Site Backhaul customers, Carriers and SLA customers. Assists field operations with troubleshooting and resolving customer/network related issues. Provide support for the Care Center escalations Provide additional technical support for other internal organizations Answer phones promptly Create tickets for all network troubles Assists in completion of scheduled network maintenance Track and communicate outages via Incident Management application Case in a timely and effective manner Work non-traditional work schedules covering 7 x 24 x 365 operations Perform after-hours callouts and escalations Ability to work independently and as a team member Performs other duties as assigned to ensure the proper operation of the NOC
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative to the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2-3 years of Telecommunications or related industry experience 1 year previous work on a telecom surveillance system preferred 1 year previous work in customer facing role preferred Knowledge and experience in troubleshooting high speed data services Knowledge and experience in troubleshooting 3 or more of the following: Metro-Ethernet devices and circuitry VLAN operations TCP/IP, PPPoE and cable modems Small office & home networking PC network configurations Routing and sub-netting Email delivery VoIP IP and RF video distribution architectures. TDM, WDM, DWDM, SONET ATM, DSL, ADSL DOCSIS Proven ability to manage multiple tasks/projects as well as lead small, directed projects Strong oral and written communication skills are essential. Moderate proficiency with Microsoft Office products preferred Ability to obtain Juniper JNCIA certification within 1 year of employment Working knowledge of Juniper Routers and Switches Working knowledge of HFC, Fiber and Copper plant
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Summit Broadband is an Equal Opportunity Employer and participates in the E-Verify program.

TCI has an immediate need for a Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire.
THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.

SUMMARY
TCI is offering an excellent Contract opportunity with our government/FAA sector client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers.
RESPONSIBILITIESProvide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
This position is part of a 24x7 network control environment. Shift and workday flexibility are required.

REQUIREMENTSBachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with 2-4 years of prior related experience OR an Associate's Degree with a minimum of 6 years of prior related experience. Will consider prior work experience in place of degree.
Minimum of 2 years of hands-on experience with Layer 1 troubleshooting.
Minimum of 2 Years networking experience with layer 1, 2, and 3.
MUST have a minimum of 2 years of experience with networking technologies SONET and/or Time Division Multiplexing (TDM).

Preferred Additional Skills:Familiarity working with networking technologies with RF
Networking technologies experience such as OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay.
Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow is a plus
Experience in UNIX and Remote Access solutions
Experience with call center phone systems and working in a fast paced environment.
Certifications such as Cisco Certified Network Associate (CCNA) highly preferred

Time Type: Full time
Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

What You'll Get to Do

CACI has an exciting and immediate opportunity for Operations Floor Systems/Network Technicians to support the USAF Network Operations Security Center (NOSC). This position works at the customer on-site Tier 3 support location at Shaw Air Force Base in South Carolina. This is a shift work position in a work center providing 24x7x365 support.

Shaw AFB is conveniently located. A 2-hour drive to the north gets you to Charlotte, NC, to the east is Myrtle Beach, and Charleston, SC is to the south. You'll have access to big city excitement, a quiet beach walk or small town Southern hospitality.

If you want to use your advanced IT skills to support national security then this is the job for you. You'll get to use leading edge technology as you sustain and defend the networks our Air Force warfighters use in the CENTCOM theater. From a career perspective, this program provides opportunity for upward and lateral mobility, by moving up to positions of increased responsibility or moving laterally across work centers to apply your expertise in other disciplines.

More About the Role

Provide 24/7 Tier 1 enterprise IT help desk technical support to deployed users. Troubleshoot and implement solutions to resolve incidents and problems on supported systems/network infrastructure, to include enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays. Monitor systems/network performance metrics and trends to identify substandard performance and anomalies. Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution. Operate network intrusion devices and information assurance tools. Provide oral and written briefs, presentations, and professional reports to Government senior leaders and decision makers. Provide on-call support after hours, on weekends and holidays. Develop and review detailed or complex technical documents.



You'll Bring These Qualifications


Ability to obtain an Interim Secret clearance prior to start date. Associates in related field and 3 or more years' experience; OR 5 or more years' of relevant experience. Relevant experience Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance. Firewall experience DoD 8570 IAT II Baseline Certification (Security+ CE, CCNA-Sec or equivalent). Completion of additional Professional Certifications. CCNA ITIL Foundation within 60 days of your start date



These Qualifications Would Be Nice to Have


Experience working in DoD, Air Force, and local base environments



What We Can Offer You:


We've been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.