What does a network services technician do?

A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

These skill sets are where the common ground ends though. The responsibilities of a network services technician are more likely to require skills like "customer satisfaction," "troubleshoot," "switches," and "telecommunication." On the other hand, a job as a technician support tier requires skills like "lan wan," "phone calls," "tier ii," and "lan." As you can see, what employees do in each career varies considerably.

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that network services technician responsibilities requires skills like "customer satisfaction," "noc," "troubleshoot," and "switches." But a technical support technician might use other skills in their typical duties, such as, "patients," "os," "inbound calls," and "software applications."

A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a network services technician is likely to be skilled in "noc," "troubleshoot," "desktop support," and "switches," while a typical customer support technician is skilled in "customer inquiries," "java," "post sales," and "debugging."

A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Even though a few skill sets overlap between network services technicians and hardware technicians, there are some differences that are important to note. For one, a network services technician might have more use for skills like "customer satisfaction," "noc," "troubleshoot," and "telecommunication." Meanwhile, some responsibilities of hardware technicians require skills like "test equipment," "teleconferencing," "laptop computers," and "software applications. "