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Network support technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Network support technician example skills

Below we've compiled a list of the most critical network support technician skills. We ranked the top skills for network support technicians based on the percentage of resumes they appeared on. For example, 8.7% of network support technician resumes contained troubleshoot as a skill. Continue reading to find out what skills a network support technician needs to be successful in the workplace.

15 network support technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how network support technicians use troubleshoot:

Analyzed and documented business system requirements in order to diagnose and troubleshoot product/customer technical issues.
Monitor and troubleshoot service queues and communications circuits on message processing equipment.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network support technicians use technical support:

Performed installation, troubleshooting and technical support functions for a global venture capital and business acceleration firm.
Created and updated technical support service requests and dispatched to engineers and developers in appropriate departments.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network support technicians use customer service:

Ensured billing accuracy of provider offices through effective one-on-one communication, strong customer service, and process improvements.
Maintained records on customer service requests and resolutions via Lotus Notes/Remedy and other electronic database systems.

4. Network Support

Here's how network support technicians use network support:

Network Support Help Desk Virus Removal Customer PC Maintenance Network connectivity troubleshooting Software Installation.
Network support to include IP address allocation, upgrade, software/hardware installation and configuration.

5. Switches

Here's how network support technicians use switches:

Performed some Cisco switches installation, configuration and connectivity testing.
Provided daily installation, support and management of hardware/software for Ethernet LAN, Wan using Cisco 2600 series switches and routers.

6. Desk Support

Here's how network support technicians use desk support:

Provided PC help desk support for 2500+ end users at schools throughout Council Rock, a state-of-the-art school district.
Conducted on-site network and help desk support for over 300 users of the firm's largest client.

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7. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how network support technicians use os:

Installed OS patches and upgrades regularly as well as configured or added new services as deemed necessary for the project.
Use of deployment services and direct installation media to install functioning Linux OS on the tested and repaired PCs.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network support technicians use linux:

Designed, implemented, and administered Linux and Windows server environments.
Installed and repaired hardware and software of desktops and laptops with Windows, Mac and Linux platforms.

9. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network support technicians use routers:

Conducted loop testing on Cisco routers with various telecommunication carriers.
Configured DSL routers for large residential vacation community client.

10. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how network support technicians use unix:

Provided system administrator support, account management and network analysis of data on Windows NT 4.0 and UNIX servers.
Support UNIX and Windows servers supporting the SMS, MMS, WAP, and other mobile telephony applications.

11. Network Printers

Here's how network support technicians use network printers:

Create and remove network accounts, change network rights and group management, and install network printers and queue management.
Repaired hardware and software issues on PCs and network printers locally, as well as PCs sent from remote locations.

12. PCS

Here's how network support technicians use pcs:

Deployed and configured Out-of-Warranty PCs.
Install memory upgrades, system boards, and other hardware into PCs resulting in continued efficiency when operating PC's.

13. Lan Wan

Here's how network support technicians use lan wan:

Designed, planned, installed and migrated Lucent IBM/Xylan WAN (ATM) equipment to Cisco Ethernet LAN.

14. Lan

Here's how network support technicians use lan:

Provided consultation for the development of proposals for numerous computer and LAN installations.
Identified and resolved LAN connectivity issues and multiple application problems.

15. VMware

Here's how network support technicians use vmware:

Managed and maintained a VMware Infrastructure 4 deployment with 15 virtual servers running on 3 physical ESX nodes.
Maintain high availability on HP and Dell enterprise servers using Win2000 & 2003 and VMware ESX 3.0.

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What skills help Network Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What network support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young network support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a network support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all network support technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of network support technician skills to add to your resume

The most important skills for a network support technician resume and required skills for a network support technician to have include:

Troubleshoot
Technical Support
Customer Service
Network Support
Switches
Desk Support
OS
Linux
Routers
Unix
Network Printers
PCS
Lan Wan
Lan
VMware
Workstations

Network Troubleshooting
Software Issues
Software Support
Tcp Ip
Windows Server
User Accounts
Windows XP
TCP/IP
VoIP
Network Equipment
VPN
DNS
Network Connectivity Issues
Trouble Tickets
IOS
Computer System

Remote Support
Network Security
Customer Support
Network Hardware
Network Infrastructure
Ethernet
DHCP
Citrix
Network Devices
Mac
Microsoft Windows
SQL
Pc Support
PBX
Software Problems
POS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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