What does a network technician lead do?
Network technician lead responsibilities
Here are examples of responsibilities from real network technician lead resumes:
- Manage everything from DNS to VPN and everything in between.
- Install, configure and manage multiple VoIP phone systems for clients.
- Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
- Install, setup, configure and maintain LAN routers, hubs, switches, network printers and peripherals.
- Advance quickly to lead a technical crew in turnkey network implementations to include wiring, switches, routers and firewalls.
- Support firewalls and routers (including Cisco), and various LAN/WAN setups.
- Prepare and install gaming equipment and secure communications and switch configuration, routers, cabling.
- Position as technical source for all servicing, upgrading and networking for small LAN system.
- Support day-to-day security administration of Citrix environments.
- Installed/Terminate campus wide fiber-optic cabling for campus LAN.
- Facilitate and maintain VPN connectivity to remote branch offices.
- Correct and troubleshoot internet connectivity issues over Ethernet or wireless equipment.
- Maintain and troubleshoot networks, satellite setups and communications, re-image notebooks.
- Maintain high-visibility classify VoIP services for one of Korea's largest military facilities.
- Install and maintain gigabit service connections and TCP/IP network equipment for residential and commercial customers.
Network technician lead skills and personality traits
We calculated that 6% of Network Technician Leads are proficient in Troubleshoot, Switches, and Network Operations. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.
We break down the percentage of Network Technician Leads that have these skills listed on their resume here:
- Troubleshoot, 6%
Maintain and troubleshoot networks, satellite setups and communications, re-imaged notebooks.
- Switches, 5%
Maintain over 100 Layer2/3 Cisco routers and switches, - Maintain over 100 Android tablets via AirWatch mobile device tracking system.
- Network Operations, 4%
Worked in a Brigade Network Operations Office in supporting a network of 1,600+ users across roughly 400 square miles in Iraq.
- Customer Service, 4%
Provide outstanding customer service through on-site system support, over-the-shoulder training, and incident management.
- Technical Support, 4%
Performed escalated troubleshooting and technical support for technical support team.
- Routers, 3%
Prepared and installed gaming equipment and secure communications and switch configuration, routers, cabling.
"troubleshoot," "switches," and "network operations" are among the most common skills that network technician leads use at work. You can find even more network technician lead responsibilities below, including:
Analytical skills. One of the key soft skills for a network technician lead to have is analytical skills. You can see how this relates to what network technician leads do because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, a network technician lead resume shows how network technician leads use analytical skills: "test cables with linkrunner or fluke dsp cable analyzer and use fiber optic power meter as appropriate. "
Communication skills. Another soft skill that's essential for fulfilling network technician lead duties is communication skills. The role rewards competence in this skill because "administrators must describe problems and their solutions to non-it workers." According to a network technician lead resume, here's how network technician leads can utilize communication skills in their job responsibilities: "oversee a blended sip wholesale telecommunications network. "
Multitasking skills. This is an important skill for network technician leads to perform their duties. For an example of how network technician lead responsibilities depend on this skill, consider that "administrators may have to work on many problems and tasks at the same time." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a network technician lead: "exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills".
Problem-solving skills. network technician lead responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "administrators must quickly resolve problems that arise with computer networks." This resume example shows what network technician leads do with problem-solving skills on a typical day: "resolved issue with connecting multiple trunk links to sun server using sun trunk by configuring cisco switches to use lacp. "
The three companies that hire the most network technician leads are:
- Deloitte12 network technician leads jobs
- Merck8 network technician leads jobs
- Palo Alto Networks7 network technician leads jobs
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Compare different network technician leads
Network technician lead vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
These skill sets are where the common ground ends though. The responsibilities of a network technician lead are more likely to require skills like "network operations," "routers," "firewall," and "lan wan." On the other hand, a job as an information technology technician requires skills like "desk support," "computer system," "os," and "remote desktop." As you can see, what employees do in each career varies considerably.
Information technology technicians earn the highest salaries when working in the finance industry, with an average yearly salary of $66,881. On the other hand, network technician leads are paid more in the retail industry with an average salary of $98,208.information technology technicians tend to reach similar levels of education than network technician leads. In fact, information technology technicians are 3.7% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Network technician lead vs. Network engineer
A network engineer is responsible for managing a network system, monitoring its performance, and upgrading its features to optimize performance and boost efficiency. Network engineers also create new systems, designing them based on clients' specifications and business needs. They also check network defects, perform troubleshooting, improve data security systems, and install security updates. A network engineer must have excellent knowledge of the technology industry, as well as a broad understanding of system codes, programming languages, and network configurations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that network technician lead responsibilities requires skills like "network operations," "customer service," "routers," and "customer satisfaction." But a network engineer might use other skills in their typical duties, such as, "eigrp," "network design," "ios," and "f5."
Network engineers earn a lower average salary than network technician leads. But network engineers earn the highest pay in the technology industry, with an average salary of $90,927. Additionally, network technician leads earn the highest salaries in the retail with average pay of $98,208 annually.network engineers earn similar levels of education than network technician leads in general. They're 2.0% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for network technician leads in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Network technician lead vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from network technician lead resumes include skills like "troubleshoot," "switches," "network operations," and "technical support," whereas a technician support team leader is more likely to list skills in "printers," "desktop support," "os," and "customer issues. "
Technician support team leaders make a very good living in the technology industry with an average annual salary of $91,502. On the other hand, network technician leads are paid the highest salary in the retail industry, with average annual pay of $98,208.technician support team leaders typically earn similar educational levels compared to network technician leads. Specifically, they're 1.2% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Network technician lead vs. Network manager
A network manager is responsible for monitoring the efficient network connection of the company's technology systems, analyzing system designs, and overseeing installation processes and programs. Network managers inspect the efficiency of existing network management systems, upgrading network data to boost optimal performance and communication transportation. A network manager must have excellent knowledge of technology disciplines and should always be updated with the recent technology trends, guiding the network staff on their tasks and immediately resolving system defects and discrepancies.
Types of network technician lead
Updated January 8, 2025
