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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Milwaukee, WI | $88,389 | $42.49 |
| 2 | Jersey City, NJ | $82,321 | $39.58 |
| 3 | New York, NY | $79,830 | $38.38 |
| 4 | Spokane, WA | $79,756 | $38.34 |
| 5 | Norwalk, CT | $78,960 | $37.96 |
| 6 | Norfolk, VA | $75,805 | $36.44 |
| 7 | Bethesda, MD | $74,826 | $35.97 |
| 8 | Boston, MA | $74,626 | $35.88 |
| 9 | San Jose, CA | $70,755 | $34.02 |
| 10 | Dublin, OH | $70,515 | $33.90 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Vice President Customer Services | $156,012 | $75 | - |
| 2 | Head Customer Service Representative | $146,783 | $71 | - |
| 3 | Customer Operations Director | $142,230 | $68 | - |
| 4 | Director, Customer Relations | $134,213 | $65 | - |
| 5 | Customer Service Director | $130,325 | $63 | - |
| 6 | Customer Service Senior Manager | $119,602 | $58 | - |
| 7 | Customer Operations Manager | $106,216 | $51 | - |
| 8 | Technology Sales And Service Manager | $101,074 | $49 | - |
| 9 | Acting Manager | $96,096 | $46 | - |
| 10 | Customer Service Senior Associate | $93,600 | $45 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $115,659 | $56 | 10 |
| 2 | Morgan Stanley | $112,388 | $54 | 15 |
| 3 | Aetna | $99,464 | $48 | - |
| 4 | Prudential Retirement Insurance And Annuity Co | $82,885 | $40 | - |
| 5 | American Family Insurance | $79,481 | $38 | - |
| 6 | Mutual of Omaha | $78,559 | $38 | 6 |
| 7 | Western & Southern Financial Group | $75,434 | $36 | 37 |
| 8 | Piper Jaffray | $73,685 | $35 | 3 |
| 9 | M&T Bank | $71,381 | $34 | 3 |
| 10 | Aflac | $67,250 | $32 | - |
| 11 | Northwestern Mutual | $65,781 | $32 | - |
| 12 | Prudential Financial | $65,372 | $31 | - |
| 13 | Federal Deposit Insurance | $63,357 | $30 | - |
| 14 | Equitable Holdings | $62,215 | $30 | - |
| 15 | MetLife | $60,150 | $29 | - |
| 16 | MassMutual | $59,379 | $29 | 1 |
| 17 | American Income Life Insurance | $57,319 | $28 | - |
| 18 | Transamerica Corporation | $53,969 | $26 | 2 |
| 19 | Bankers Life Insurance Company | $50,109 | $24 | - |
| 20 | Farmers Insurance | $48,110 | $23 | 5 |