How to hire an on-site technician

How to hire an on-site technician, step by step

Here's a step-by-step on-site technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an on-site technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new on-site technician
• Step 8: Go through the hiring process checklist

What does an on-site technician do?

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1. Identify your hiring needs

   Before you start hiring an on-site technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An on-site technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, on-site technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of on-site technicians and their corresponding salaries.

   Type of On-Site Technician	Description	Hourly rate
   On-Site Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-27
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • OSHA
   • Onsite
   • Customer Satisfaction
   • Desktop Support
   • Switches
   • Network Printers
   • HVAC
   • Routers
   • Cable Management
   • Computer System
   • Mowing
   • Coats
   • Linux
   • LAN

   Check all skills

   Responsibilities:

   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Maintain security for a variety of Linux and UNIX point of sale systems.
   • Install new internet equipment for the site, work with fiber cords, switches and routers.
   • Install and configure server, printers, Cisco routers and cabling for routers, switches, and workstations.
   • Assist in maintaining a building-wide PBX phone system.
   • Provide installation and maintenance for PBX and voice mail systems.

   More on-site technician duties

3. Make a budget

   Including a salary range in the on-site technician job description is a good way to get more applicants. An on-site technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an on-site technician in Wyoming may be lower than in Delaware, and an entry-level engineer typically earns less than a senior-level on-site technician. Additionally, an on-site technician with lots of experience in the field may command a higher salary as a result.

   Average on-site technician salary

   $40,074yearly

   $19.27 hourly rate

   ---

   Entry-level on-site technician salary

   $27,000 yearly salary

   Updated December 17, 2025

   Average on-site technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$49,048	$24
   2	Connecticut	$47,661	$23
   3	Pennsylvania	$46,944	$23
   4	California	$46,187	$22
   5	Virginia	$45,350	$22
   6	Michigan	$39,875	$19
   7	Florida	$39,540	$19
   8	Texas	$39,343	$19
   9	Ohio	$39,031	$19
   10	Oregon	$38,762	$19
   11	Wisconsin	$38,423	$18
   12	Illinois	$37,328	$18
   13	Tennessee	$36,706	$18
   14	Indiana	$36,577	$18
   15	Nevada	$36,273	$17
   16	Kansas	$35,635	$17
   17	Nebraska	$31,204	$15

   Average on-site technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Xoriant	$63,141	$30.36	2
   2	GigaTest Labs	$60,642	$29.15
   3	Illumina	$56,861	$27.34	4
   4	Pan American Development Foundation	$53,723	$25.83
   5	Wsp USA Buildings Inc.	$52,153	$25.07	28
   6	State Of Illinois - Illinois Student Assistance Commission	$50,746	$24.40	16
   7	VIVA USA	$47,423	$22.80
   8	Voices College-Bound Language Academies	$47,356	$22.77
   9	State of Connecticut	$47,017	$22.60
   10	Raytheon Technologies	$45,955	$22.09	22
   11	Camino Nuevo Charter Academy	$44,281	$21.29
   12	Valicor	$42,103	$20.24	1
   13	Koch Industries	$41,608	$20.00
   14	Everi Holdings	$40,842	$19.64
   15	Sunrun	$40,667	$19.55	31
   16	TSS Solutions	$40,639	$19.54
   17	Intrepid Solutions and Services	$40,251	$19.35
   18	TSS Holdings, Inc.	$40,201	$19.33	2
   19	Novo	$40,194	$19.32
   20	Christensen Farms	$40,186	$19.32	4

4. Writing an on-site technician job description

   An on-site technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an on-site technician job description:

   On-site technician job description example

   For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
   
   Yorktel is currently seeking an On-Site Technician who is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service. The position will need to be engaged with all key customers, act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team. Responsible for overall team coordination of coverage for providing excellent support.
   
   This position reports directly to the Client's Program Success Manager. This position will complete level 1&2 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. This position will act as a local onsite contact security escort, and logistics coordinator for existing and new projects. This position will directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.
   
   The position requires an extremely high level of interpersonal and professional skills. This position should have the highest level of customer service skills and be able to diffuse and control escalated situations effectively to service the customer. This position should have solid knowledge of Audio/Visual and Video Conference technologies, infrastructure and bridge operations to effectively serve end users. This position should be able to independently and effectively measure customer satisfaction as well as track and implement improvement plans while also leading the team in adopting and training high level customer service skills.
   
   This position requires the ability to resolve customer issues and will be expected to escalate any issues to management that are above the capabilities of the position or may be potentially sensitive.
   
   This position has no direct leadership or supervisory responsibilities, although it will entail a high level of interoperability with the Yorktel management, VNOC, and peers, at times giving direction to them to assist in and resolve issues. This position is expected to lead the team in measuring and achieving the highest level of customer satisfaction.
   Internal and External Relationship Responsibilities: This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team members. This position requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support incoming customer issues. This position requires regular planning and team work in order to assist with the coordination of resources within the team and outside of the team to support various projects throughout the organization. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. Communicate with end users to assist with diagnosing and resolving issues Respond with a sense of urgency when receiving customer correspondence Assist in the set up and support of high level, multi room events Escalate any technical issues found in the rooms and conduct break/fix Assist in the preventative maintenance checks Provide basic training of equipment to client personnel Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets. Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner. Assist with testing, new implementations, new products, Managed Services Certification, onboarding, and maintenance requirements and requests Evaluate hardware, monitoring systems and tools Accurately gather and manage data is central repository tools Other duties as assigned Technical Responsibilities: The Level 2 VTC Technician will be expected to resolve level 1 & 2 technical issues, and will be expected to assist in the diagnosis and resolution of higher level issues. They must also have a solid understanding of the technology used and how to use it. Working knowledge of videoconferencing standards Ability to troubleshooting of AV Conferencing systems Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom etc Codec’s Cisco, Poly MCU and control systems from Cisco, Poly, Crestron ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU’s, and Gatekeepers Skills and Additional Qualifications: High levels of professionalism and integrity High levels of interpersonal skills High ability to work with peers Exceptional customer service skills Exceptional written, verbal and interpersonal skills Strong business acumen and analytic competence Excellent problem solving skills Professional attitude and appearance at all times May require occasional lifting (up to 25 lbs) Requires extensive sitting, standing and walking Domestic travel requiring multi-night stays within and at times outside the local work area Valid U.S. driver’s license Must be willing to complete background checks and drug tests required by current or future contracts Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

   Copy this example

   

5. Post your job

   To find the right on-site technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with on-site technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit on-site technicians who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your on-site technician job on Zippia to find and recruit on-site technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting on-site technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   If your interviews with on-site technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new on-site technician

   Once you've found the on-site technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new on-site technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an on-site technician?