Operations manager, district job description

Make your mark at the world's largest HVAC company

What's in it for you:

Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
Ability to create better outcomes for our customers, so we all can breathe easier
Potential to make an impact and shape your career with a company that is passionate about growth and development
Endless opportunities to make an impact in a people-centered, growing company
Competitive salary and benefits
Non-decaled company vehicle with all expenses paid

The District Operations Managerwill provide leadership to the operations team which includes overseeing the fulfillment process for work sold by Service Sales Representatives to ensure customer's requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved.

What you will do:

Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements.
Provides leadership and supervision to technician team and responsible for the team's development and training.
Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians.
Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.
Responsible for technician goal setting and performance reviews and will ensure completed on-time each year.
Supports technician training by coordinating training with training department. Reports training plan and budget to DM.
Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
Provides weekly job status, revenue and warranty recovery report to DM.
Monitors warehouse inventory, truck inventory, and tool inventory. Approves tool purchases.

Qualifications:

Must have:

Associate's degree or equivalent from a Technical/Trade School with a certificate in heating, ventilation, and air conditioning
5+ years of related supervisory experience
Comprehensive knowledge of HVAC systems, applications and operations
Must have strong written and verbal communication skills
Working knowledge of Microsoft Office Suite
Strong organization, problem-solving, and customer service skills

Nice to have:

Strong financial acumen
Leadership experience

#LI-AJ1

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
**Job Summary**

Oversee the management of operations and the support team for assigned district. Develop and implement operational strategies, resolve operational issues and provide direction and guidance for district team. Select, train, and develop staff. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Coordinate operational and day to day functional activities.

+ Communicate to district and regional leadership.

+ Manage all district-wide operational strategy rollouts, budgets and goals.

+ Collect data and submit reports as needed.

+ Determine operational plan with manager, General Manager and Regional Leadership.

+ Determine market opportunities for new products and services.

+ Ensure operational activities are conducted within expense budget.

**Nature and Scope**

+ Solutions require analysis and investigation.

+ Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.

+ Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

**Work Environment**

+ Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.

+ Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

+ Typically requires overnight travel less than 10% of the time.

**Education and Experience**

+ Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

**Preferred Qualifications**

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

**Functional Area** Field Operations

**Recruiter** Parnell, Korishawna


White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
**I. Job Summary**

Manages the day-to-day operations of a single remote site or small site with a single line of business (e.g., Transfer Station), and establishes and maintains performance and productivity metrics and cost management processes.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Manages the day-to-day operations of the District, and provides daily support to managers in ensuring quality and budget performance.

+ Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance.

+ Executes the Market's strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal.

+ Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.

+ Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining.

+ Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

+ Formulates both short-term and long-term goals and action plans in conjunction with the Market Area General Manager and/or Director of Operations.

+ Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.

+ Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource.

+ Ensures District compliance with Service Machine procedures and continues to work toward and/or maintain Gold Certification Standards.

+ Engages suppliers in problem solving and participates in suppliers' improvement processes by providing performance feedback on supplier surveys.

+ Minimizes the total number of suppliers used by working with Supplier Partners to eliminate/reduce the number of one-time suppliers.

+ Works with functional groups to resolve employee relations and labor relations issues.

**III. Supervisory Responsibilities**

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:

+ Direct supervision of _10-25__ full-time employees, including:

+ Indirect supervision of _5-10__ full-time employees.

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience.

+ Experience: 3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees

B. Certificates, Licenses, Registrations or Other Requirements

+ None required.

C. Other Knowledge, Skills or Abilities Required

+ Experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required.

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

**Benefits**

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran