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Outbound supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical outbound supervisor skills. We ranked the top skills for outbound supervisors based on the percentage of resumes they appeared on. For example, 9.4% of outbound supervisor resumes contained osha as a skill. Continue reading to find out what skills an outbound supervisor needs to be successful in the workplace.

15 outbound supervisor skills for your resume and career

1. OSHA

Here's how outbound supervisors use osha:
  • Prepared and managed safety, security, and loss prevention procedures in accordance with company OSHA, and DOT policy guidelines.
  • Ensured all operations were performed and completed efficiently and safely, in compliance with all DOT, OSHA and company policies.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how outbound supervisors use safety procedures:
  • Train and evaluate dock personnel and implement training and safety procedures.
  • Trained new employees on proper loading techniques and safety procedures.

3. Loaders

Here's how outbound supervisors use loaders:
  • Appropriate training for (Order pickers, loaders, CRT operators, UPS processors, and kit building).
  • Produced loaders averaging 200 pallets per shift and standout performers that could load 300 pallets per shift.

4. Safety Training

The guidance and skills taught to workers and employees of a company to carry out their duties safely and efficiently are referred to as safety training. The purpose of safety training is to inform workers about the potential and risks associated with this kind of work and to teach them ways to avoid such risks.

Here's how outbound supervisors use safety training:
  • Completed required safety training programs for part-time supervisors.
  • Collaborated with district personnel to control costs and provide drug testing and safety training.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how outbound supervisors use customer service:
  • Drive continuous improvement throughout the warehouse and manufacturing areas to ensure timely and complete customer service.
  • Responded to and effectively resolved complex complaints and issues and delivered quality customer services/support.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how outbound supervisors use performance reviews:
  • Provided mentoring, call auditing, performance reviews, employee evaluations and training.
  • Conduct performance reviews and coaching / counseling discussions when necessary.

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7. RF

Here's how outbound supervisors use rf:
  • Spearheaded a project to re-profile the warehouse in preparation for RF Non Con Order Filling processes.
  • Used direct picking and direct put-away using the Symbol RF Program for over 500 SKU's.

8. Process Improvement

Here's how outbound supervisors use process improvement:
  • Coached two different cross-functional teams in applying Process Improvement methodology.
  • Recommend process improvements to achieve departmental performance goals.

9. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how outbound supervisors use disciplinary actions:
  • Provided timely performance feedback reviews, disciplinary actions approval for employee leaves and administrative recognition rewards and programs.
  • Coordinated and supervised personnel daily activities, issued corrective and disciplinary actions, time sheet approvals, vacation schedules.

10. Hazmat

Hazmat is a combination of the words ‘hazardous' and ‘material'. The meaning of this word is found in the integration of the aforementioned words -- which is dangerous or toxic material.

Here's how outbound supervisors use hazmat:
  • Perform approved Hazmat duties for the outbound side of the building.
  • Ensured compliance with all Hazmat and DOT regulations.

11. Safety Standards

Here's how outbound supervisors use safety standards:
  • Facilitate new hire training on job duties, equipment and safety standards.
  • Direct work flow to meet productivity, quality and safety standards.

12. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how outbound supervisors use ltl:
  • Supervised and assigned pickups to a team of up to 15 LTL drivers on a stop to stop basis.
  • Managed daily outbound operations including truckloads, LTL's, and small packages with up to 40 associates.

13. Warehouse Operations

Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.

Here's how outbound supervisors use warehouse operations:
  • Supervised warehouse operations during labor company change.
  • Managed warehouse operations for millions of dollars worth of merchandise.

14. Cost Reduction

Here's how outbound supervisors use cost reduction:
  • Developed policies and procedures for productivity, cost reduction and safety enhancements.
  • Recognized and executed cost reduction by moving more freight with less driver/dock hours.

15. Outbound Shipments

Here's how outbound supervisors use outbound shipments:
  • Supervised, developed and trained Facility Technicians and operations staff responsible for outbound shipments and inventory management.
  • Organized domestic and international outbound shipments of material by completing all required certifications and customs papers.
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List of outbound supervisor skills to add to your resume

Outbound supervisor skills

The most important skills for an outbound supervisor resume and required skills for an outbound supervisor to have include:

  • OSHA
  • Safety Procedures
  • Loaders
  • Safety Training
  • Customer Service
  • Performance Reviews
  • RF
  • Process Improvement
  • Disciplinary Actions
  • Hazmat
  • Safety Standards
  • LTL
  • Warehouse Operations
  • Cost Reduction
  • Outbound Shipments
  • Outbound Operations
  • Outbound Loads
  • Hazardous Materials
  • Customer Expectations
  • Payroll
  • Direct Reports
  • Warehouse Management System
  • Inventory Control
  • Outbound Freight
  • KPI
  • Distribution Centers
  • Kronos
  • Customer Orders
  • Warehouse Associates
  • Customer Satisfaction
  • Sigma
  • Hub
  • Safety Regulations
  • Quality Standards
  • Continuous Improvement
  • Production Standards
  • On-Time Delivery
  • Safety Rules
  • AS400
  • RAN
  • Outbound Trailers
  • Outbound Calls
  • Safety Policies
  • HR
  • Government Regulations
  • Cycle Counts
  • Load Quality
  • BOL
  • Terminal Operations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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