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Patient service specialist skills for your resume and career

Updated January 8, 2025
4 min read
Patient service specialist example skills
Below we've compiled a list of the most critical patient service specialist skills. We ranked the top skills for patient service specialists based on the percentage of resumes they appeared on. For example, 20.2% of patient service specialist resumes contained patients as a skill. Continue reading to find out what skills a patient service specialist needs to be successful in the workplace.

15 patient service specialist skills for your resume and career

1. Patients

Here's how patient service specialists use patients:
  • Coordinate with Patient Intake Coordinators to establish appropriate placement of patients according to individual patient preferences and physician orders.
  • Benefit coverage eligibility or concerns for patients will be completed timely to achieve identified outcomes or solutions.

2. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how patient service specialists use patient service:
  • Created training and organizational development plans to raise patient service satisfaction as measured by survey results.
  • Reviewed work performed by Patient Service Specialist to ensure compliance with established procedures.

3. Physical Therapy

Here's how patient service specialists use physical therapy:
  • Provided accurately transcribed initial evaluations and daily notes for all team members of a physical therapy clinic.
  • Processed, reviewed, and dispatched information for physical therapy authorization request to patient insurance.

4. Rehabilitation

Here's how patient service specialists use rehabilitation:
  • Obtained patient demographic, billing, insurance, and other necessary intake information for patients seeking rehabilitation services.
  • Shared suggestions with physical therapists and athletic trainers regarding potential rehabilitation improvements.

5. Patient Appointments

Here's how patient service specialists use patient appointments:
  • Scheduled patient appointments and procedures for multiple specialty departments in two different regions, utilizing two different medical software programs.
  • Review clinic schedule daily to identify failed patient appointments and notify patient according procedures.

6. Front Desk

Here's how patient service specialists use front desk:
  • Coordinate daily functions of imaging Front Desk area and prior Authorization for Procedures/Scans.
  • Reviewed front desk responsibilities including required screening forms and oral contrasts.

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7. Office Equipment

Here's how patient service specialists use office equipment:
  • Maintain working knowledge of all office equipment, fax, copiers, phones,
  • Operated standard office equipment including computers, copiers, fax machines, etc.

8. Insurance Authorizations

Here's how patient service specialists use insurance authorizations:
  • Position also includes; obtaining insurance authorizations, data entry, and post registration procedures
  • Acquired insurance authorizations for procedures and tests ordered by physician.

9. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient service specialists use patient care:
  • Assisted with clinical and departmental operations by providing administrative and patient care support under the supervision of a licensed physical therapist.
  • Allow care providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information.

10. Insurance Verification

Here's how patient service specialists use insurance verification:
  • Performed office duties including answering telephones, computer work including Microsoft Excel/Word, insurance verification/authorization, and customer service.
  • Called for insurance verification and performed authorization process for all outpatient admissions.

11. Compassion

Here's how patient service specialists use compassion:
  • Delivered exceptional customer service while showing compassion and sympathy to every patient
  • Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.

12. Medical Terminology

Here's how patient service specialists use medical terminology:
  • Continued education in medical terminology, to ensure proper medical records and information.
  • Utilized a working knowledge of patient demographics, insurance plans and medical terminology.

13. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient service specialists use patient registration:
  • Perform timely data entry processing of patient registration information using AllScripts software, while verifying its accuracy.
  • Input patient registration information into registration system and verify accuracy of information for initial scheduling.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how patient service specialists use telephone calls:
  • Obtain and verify demographics and financial information, triage patient telephone calls to clinical staff, provide information about services.
  • Answered all telephone calls, scheduled appointments, transferred calls to nurse, took messages for call-backs.

15. Appointment Scheduling

Here's how patient service specialists use appointment scheduling:
  • Provide support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration.
  • Assist as needed in Medical Administrative Assistant role with check out and appointment scheduling processes.
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List of patient service specialist skills to add to your resume

The most important skills for a patient service specialist resume and required skills for a patient service specialist to have include:

  • Patients
  • Patient Service
  • Physical Therapy
  • Rehabilitation
  • Patient Appointments
  • Front Desk
  • Office Equipment
  • Insurance Authorizations
  • Patient Care
  • Insurance Verification
  • Compassion
  • Medical Terminology
  • Patient Registration
  • Telephone Calls
  • Appointment Scheduling
  • Triage
  • Patient Flow
  • PSS
  • Data Entry
  • Excellent Interpersonal
  • Strong Computer
  • Insurance Eligibility
  • HIPAA
  • Home Health
  • Patient Charts
  • Medical Billing
  • Cleanliness
  • Clerical Support
  • Insurance Claims
  • Strong Customer Service
  • Phone Calls
  • Cash Management
  • Cash Receipts
  • Insurance Coverage
  • Patient Scheduling
  • CPT
  • Patient Accounts
  • Insurance Cards
  • Patient Payments
  • IDX
  • Patient Demographics
  • Cash Handling
  • Multitasking
  • Scheduling System
  • Medicaid
  • Medical History
  • EHR
  • Physician Orders
  • Insurance Benefits

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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