Pella jobs in Beltsville, MD - 28 jobs

Warehouse Specialists are vital members of our team at Pella Mid-Atlantic. In this position, an employee will perform variety of duties in the warehouse including, but not limited to, receiving product, scanning and tracking material through the building, using order pickers and forklifts to store and pull material in the warehouse, and loading outbound delivery. Pella Mid-Atlantic is reputable for excellent customer service and as a Warehouse Specialist, it is crucial that all orders have been correctly staged and loaded to ensure the delivery and installation process to run seamlessly. For this position, Pella Mid-Atlantic is searching for a detail-oriented professional with exceptional work ethic and the ability to adapt to change in the daily work schedule. In addition to the above mentioned responsibilities and skills, a candidate must be forklift certified and have experience with order pickers. Responsibilities: Responsible for work assigned in the warehouse preparing our materials for shipping, receiving materials delivered to the warehouse, making sure all material is staged, ready and visually inspected for quality control Handle all inventory orders for install and service warehouse stock Review daily reports and prints (as necessary) material sheets to plan and prep materials in advance Assist in weekly cycle counts and reconciliation Receive all materials and scan material in and out to proper location. Returns all phone calls & E-mail by the end of each business day Maintains a safe, clean and organized work environment Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Do you enjoy connecting with people? Do you like delivering a great product? Are you comfortable asking for the sale? If so, this position is for you! The Sales Consultant is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose Pella. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time. Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! The Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to: Adopt and deliver a structured sales presentation. Prepare and present a price quote before leaving every appointment. Follow up and respond to all customer questions within 24 hours. Be available for customer appointments during evenings and Saturdays, in addition to weekday hours. Responsibilities: Achieving individual sales and customer satisfaction goals and objectives. Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation. Striving to close the sale during all customer interactions. Ensuring quotes and orders are accurate following company sales process. Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues. Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape. Maintaining exceptional level of expertise of products/services relating to Pella's customers. Conducting after-sale follow up with customers and developing lead and referral generation. Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows. Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers. Skills/Knowledge: Able to quickly earn trust and credibility with customers Provide superb customer service and generate referrals from one customer to others Skilled at relating to a variety of customers- balances poise and integrity with a service mentality Able to negotiate, build value and address objections towards closing a sale Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Able to grasp technical concepts related to general construction Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Excellent influencer- can sell something new, shift paradigms, conveys the value proposition Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

The Customer Support Specialist is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position provides lead nurturing and excellent customer service and is an expert in presenting product and or service solutions for customer's needs and wants. This position is also responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned tasks will vary based on business necessity. Responsibilities/Accountabilities: Primary job responsibility is to gather information via incoming calls, walk-ins and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues Meets or exceeds customer service, quality, and productivity goals as established by department As requested by management, captures traffic, leads and appointments. Prepares activity reports using required systems and software. Promotes and facilitates continuous improvement activities in the department Supports Pella's key imperative for customer satisfaction Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts Must research and troubleshoot product issues from customer in an accurate and timely manner Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate Enter Pella Credit Requests (PCR) for all warranty parts ordered Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff) Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc. Process customer payments via credit card Receives, verifies and prepares service parts ordered are accurate and complete for pending service tickets Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex) Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained Skills/Knowledge Associates degree preferred or Technical degree preferred, High School Diploma with experience 1-3 years customer service or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Provide superb customer service Completes work in a timely and accurate manner Enjoys working in fast-paced environment with a high sense of urgency Confident in ability to resolve customer issues Seeks out internal experts and utilizes their knowledge Committed to following established processes Focused on details and follow through Communication Skills: Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Reasoning Abilities: Carry out instructions in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations. Relate across a broad and varied internal and external customer base. Organizational / Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Consistently at work and on time; ensures work responsibilities are covered when absent Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Qualified candidates should have a AA or Technical degree preferred, High School Diploma with experience Language and Communication Skills Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from coworkers, excutives and corporate. Professional Skills Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors. Reasoning Abilities Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. Physical Demands While performing the duties of this job, the employee is regularly sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites. Travel The vast majority of travel will be local. Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Do you enjoy working with customers? Are you able to handle multiple projects at once? Are you detail oriented? If you answered yes to these questions, this position is for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. We are hiring a Service Coordinator. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: This position will be responsible for Project Coordination for all Retail installations. They will be responsible for customer service, scheduling technicians to go out to the customer's residence at various phases of the project, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong customer service skills and the ability to handle multiple projects at once. Responsibilities: Serve as the primary point of contact for retail customers after the time of sale Coordinating all aspects of the customer's installation from beginning to completion Purchasing product for our corporate manufacturing facilities Communicate and maintain contact with home owners, contractors and fellow employees regarding the status of projects Responsible for working on multiple projects at one time. Create work orders (crew packs) for all retail installations for the upcoming week Respond to emails and calls from customers including answering the department phone ring group Process credit card payments and forward check payments to Accounting Enter job notes into PSI and OMS Collect payments from customers at point of delivery and completion of installation job Other duties as assigned. Skills/Knowledge: Bachelors degree preferred 2+ years customer service or general business experience preferred Experience with telephone communications; e-mail; style and format of letters and reports. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Strong listening skills Speak and respond clearly and persuasively in positive or negative situations with a sense of urgency for our customer Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry. Deal with problems involving a few concrete variables in standardized situations, attention to detail and accuracy Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Adapts to changes in the work environment Observes established safety and security procedures Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to sub-contracted installation teams. The Lead Installer will be involved in recovery projects. The Lead Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in-house installation crew Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Performs order verification's as needed to meet business needs. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge AA or Technical degree preferred, High School Diploma with experience 4 -5 years construction experience with leading projects Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Communication Skills: Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Reasoning Abilities: Carry out instructions in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations. Relate across a broad and varied internal and external customer base. Organizational / Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Observes established safety and security procedures. Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

Is your motto "Measure twice, cut once?" Do you enjoy customer service? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring an Order Verifier for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Job Description The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Primary Functions Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections Communicates effectively with customers to set realistic expectations of the Pella Installation Process Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner Confirms job site suitability Timely and detailed submission of required materials, photos, inspections, and useful other documentation Controls cost of projects and recoveries Works with sales and installation teams to ensure seamless order fulfillment Maintain upkeep of company vehicle and report any issues to manager Required Skills Strong construction knowledge Excellent customer service Communication skills: written, verbal and listening Good time management and organizational skills Adaptability Ability to multi-task Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications Experienced in taking and recording accurate measurements Valid driver's license with clean driving record and background Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring a Field Supervisor for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub-contracted installers, developing of new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job-site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams. Responsibilities: Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience Manage installation and order verification capacity to meet customer demand Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues Maintain all required insurance and licensing documentation for all sub-contracted installers Oversee the payout system for installations including any back charges Track installation performance by installer, maintain and periodically review with installers Assist the installation team in early identification and formulation of a recovery plan as needed Mediate customer installation concerns--- visit job site to determine appropriate recovery process Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements May be required to perform order verifications as needed to meet business needs Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group. Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group. Analyzes data to help determine potential future business needs. Provides input and may prepare initial budgetary proposals for assigned cost centers Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease. Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization. Skills/Knowledge: Bachelor's degree preferred 5 - 10 years related experience to include supervision of a team Must be able to develop a high level understanding of all Pella products and their applications Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business. Demonstrates open communication and the ability to maintain professionalism at all times Works collaboratively and creates a sense of trust and reliability with internal team and customers Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Seeks out internal experts and utilizes their knowledge Supports change and innovation within organization Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

The Sub-contractor is responsible for removing existing windows and doors and installing new Pella windows and doors in residential applications. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned. Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge Prior knowledge of general construction applications and terminology and/or window and door applications. Communication skills Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

About Pella Mid-AtlanticPella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 100 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings including historic and noteworthy sites, and it is a true honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion !Trade Sales Manager - Job DescriptionThe Trade Sales Manager (TSM) is responsible for leading a team of professional sales consultants to effectively build the Pella brand within the trade industry. The TSM achieves group sales goals by coaching and developing team members in relational selling techniques across all active Pella product offerings. This role models market expertise and fosters strong business partner relationships with customers. The TSM grows market share by proactively developing new customer relationships and coaching value-based selling and accuracy skills to meet contribution margin and profitability goals. The ultimate objective is to drive the team's commitment to achieving 100% “Very Satisfied” customers. The TSM's primary duty is developing and leading an effective sales team. The TSM is expected to spend over 50% of each workweek in the field with sales consultants, observing and coaching effective sales practices.Key Responsibilities Proactively achieve team sales, profitability, and customer satisfaction goals. Actively grow market share through networking, lead generation, and referral development. Support sales consultants in acquiring new customers and securing initial sales opportunities. Develop consultants' ability to engage customers using consultative selling techniques, overcome objections, and close sales effectively. Recruit, select, onboard, and retain high-performing sales consultants in partnership with HR. Represent Pella and support consultants at company-sponsored events, professional group presentations, trade association meetings, and builder home shows. Ensure sales consultants maintain a high level of expertise in Pella products and installation guidelines, including accurate field measurements and product applications. Ensure quotes and orders comply with the Trade Selling Process. Drive customer retention and satisfaction by encouraging proactive follow-up and engagement, such as sending personalized thank-you notes. Promote independent decision-making and first-time resolution of client issues; respond to escalated concerns as needed. Evaluate team performance, providing coaching and training to ensure continuous improvement. Leverage customer database tools to help consultants effectively manage client relationships. Foster a cooperative, team-oriented environment that encourages sharing best practices and competitive insights. Collaborate with Service and Operations teams to ensure seamless post-sale service and installations. Partner with Accounts Receivable to address billing or payment issues. Assist the Sales GM in developing marketing tactics, events, budgets, and monthly forecasts. Prepare and deliver presentations to communicate progress to various Pella audiences. Work variable, non-traditional hours, including evenings and weekends, to support sales consultants and customers. Desired TraitsThe Trade Sales Manager coaches sales consultants to: Engage prospective customers and apply insight-based selling techniques. Deliver exceptional customer service and generate referrals. Build partnerships with complementary businesses serving similar customer bases. Create trust and reliability with both customers and internal teams. Relate effectively to a variety of customers while maintaining professionalism and integrity. Collaborate across teams and thrive in a fast-paced environment. Demonstrate strong problem-solving skills, resilience, and a strong work ethic. Balance confidence with humility and persevere through challenges. Motivate and influence others to drive change and innovation. Seek out internal expertise and apply shared knowledge. Accurately read, interpret, and take off blueprints. Exercise sound independent judgment while keeping leadership informed. Maintain strong attention to detail and follow-through. Be proficient with Microsoft Office, smart devices, and internal software applications. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is regularly required to drive, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Vision requirements include close, distance, color, and focused vision. Noise levels vary from low to moderate in office settings and moderate on construction sites. Travel Most travel is local. The employee must be able to drive to showrooms, job sites, customer and contractor locations, and attend company functions as required. Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Description Do you enjoy networking? Going from the office to a construction site? Selling a product that you know you can stand behind? If so, this position is for you! The Trade Sales Consultant is responsible for building the Pella brand within the trade industry as their premier choice for window and door solutions. Achieve individual sales goals through a relational selling model throughout all active Pella product offerings. Provide well-rounded solutions, market expertise, and partnership by understanding customer needs and developing relationships with builders, contractors, architects, professional remodelers and trade organizations. Proactively originates new customer relationships through networking, referrals and face-to-face meetings. Help customers grow their business and offer a single point of contact for their ongoing needs. Continually strives for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability. Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion ! The Trade Sales Consultant's (TSC) primary duty is outside sales within their assigned market. The TSC is required to: Spend significant time hunting for new trade customers as well as at customer sites generating account growth with planned quality meetings. Independently set their own work hours. Responsibilities/Accountabilities: Achieving individual sales and customer satisfaction goals and objectives. Networking, lead and referral generation. Actively represent Pella at company sponsored events, professional group's invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows. Generating sales by acquiring new customers while building loyalty within existing customer relationships. Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues. Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape. Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer. Ensuring quotes and orders are accurate following company sales procedure. Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications. Leveraging other Pella team members/departments to assist with specific product requirements. Thanking clients and encourage a continuing relationship by acting as their central point of contact. Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions. Collaborating with the Operations teams to ensure successful after sale service requirements and installations. Interacting with Account Receivable department to address any potential billing/payment issues of customer. Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers. Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends. Skills/Knowledge Able to develop partnerships with other businesses that serve the same customers Provide superb customer service and generate referrals from one customer to others Create a sense of trust and reliability with customers Skilled at relating to a variety of customers- balances poise and integrity with a service mentality Able to negotiate, build value and address objections towards closing a sale Work collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Excellent influencer- can sell something new, shift paradigms, convey the value proposition Seeks out internal experts and utilizes their knowledge Able to accurately read, interpret and take-off blueprints Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR k35pNSd7TH

Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us! Position Overview: The Install Helper is responsible for serving the assigned in-house installation crew and direct work processes at the job sites. The Install Helper works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. Responsibilities: •Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation •Test the operations of each unit, demonstrates operation of products to the customer •Ensures that the job site is clean and tidy after installation •Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. •Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. •Demonstrates a commitment to the highest quality of work. •Performs order verification's as needed to meet business needs. •Conducts job site inspections of sub-contracted installers as necessary to meet business needs. •Performs recovery work as required to meet the business needs. •Uses, maintains, and stores company provided tools appropriately •Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager •Must have a valid driver's license and be in compliance with company Fleet Safety Policy Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job DescriptionDo you enjoy working with customers? Are you able to handle multiple projects at once? Are you detail oriented? If you answered yes to these questions, this position is for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. We are hiring a Service Coordinator. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: This position will be responsible for Project Coordination for all Retail installations. They will be responsible for customer service, scheduling technicians to go out to the customer's residence at various phases of the project, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong customer service skills and the ability to handle multiple projects at once. Responsibilities: Serve as the primary point of contact for retail customers after the time of sale Coordinating all aspects of the customer's installation from beginning to completion Purchasing product for our corporate manufacturing facilities Communicate and maintain contact with home owners, contractors and fellow employees regarding the status of projects Responsible for working on multiple projects at one time. Create work orders (crew packs) for all retail installations for the upcoming week Respond to emails and calls from customers including answering the department phone ring group Process credit card payments and forward check payments to Accounting Enter job notes into PSI and OMS Collect payments from customers at point of delivery and completion of installation job Other duties as assigned. Skills/Knowledge: Bachelors degree preferred 2+ years customer service or general business experience preferred Experience with telephone communications; e-mail; style and format of letters and reports. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Strong listening skills Speak and respond clearly and persuasively in positive or negative situations with a sense of urgency for our customer Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry. Deal with problems involving a few concrete variables in standardized situations, attention to detail and accuracy Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Adapts to changes in the work environment Observes established safety and security procedures Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR FeLg1RFlBw

Is your motto "Measure twice, cut once?" Do you enjoy customer service? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring an Order Verifier for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Job Description The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Primary Functions Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections Communicates effectively with customers to set realistic expectations of the Pella Installation Process Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner Confirms job site suitability Timely and detailed submission of required materials, photos, inspections, and useful other documentation Controls cost of projects and recoveries Works with sales and installation teams to ensure seamless order fulfillment Maintain upkeep of company vehicle and report any issues to manager Required Skills Strong construction knowledge Excellent customer service Communication skills: written, verbal and listening Good time management and organizational skills Adaptability Ability to multi-task Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications Experienced in taking and recording accurate measurements Valid driver's license with clean driving record and background Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR IMbEulUm4r

Job Description The Sub-contractor is responsible for removing existing windows and doors and installing new Pella windows and doors in residential applications. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned. Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge Prior knowledge of general construction applications and terminology and/or window and door applications. Communication skills Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status Powered by JazzHR QNLstP6Qsr

Job DescriptionWarehouse Specialists are vital members of our team at Pella Mid-Atlantic. In this position, an employee will perform variety of duties in the warehouse including, but not limited to, receiving product, scanning and tracking material through the building, using order pickers and forklifts to store and pull material in the warehouse, and loading outbound delivery. Pella Mid-Atlantic is reputable for excellent customer service and as a Warehouse Specialist, it is crucial that all orders have been correctly staged and loaded to ensure the delivery and installation process to run seamlessly. For this position, Pella Mid-Atlantic is searching for a detail-oriented professional with exceptional work ethic and the ability to adapt to change in the daily work schedule. In addition to the above mentioned responsibilities and skills, a candidate must be forklift certified and have experience with order pickers. Responsibilities: Responsible for work assigned in the warehouse preparing our materials for shipping, receiving materials delivered to the warehouse, making sure all material is staged, ready and visually inspected for quality control Handle all inventory orders for install and service warehouse stock Review daily reports and prints (as necessary) material sheets to plan and prep materials in advance Assist in weekly cycle counts and reconciliation Receive all materials and scan material in and out to proper location. Returns all phone calls & E-mail by the end of each business day Maintains a safe, clean and organized work environment Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR QHz5ZAMToV

About Pella Mid-AtlanticPella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 100 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings including historic and noteworthy sites, and it is a true honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion !Trade Sales Manager - Job DescriptionThe Trade Sales Manager (TSM) is responsible for leading a team of professional sales consultants to effectively build the Pella brand within the trade industry. The TSM achieves group sales goals by coaching and developing team members in relational selling techniques across all active Pella product offerings. This role models market expertise and fosters strong business partner relationships with customers. The TSM grows market share by proactively developing new customer relationships and coaching value-based selling and accuracy skills to meet contribution margin and profitability goals. The ultimate objective is to drive the team's commitment to achieving 100% “Very Satisfied” customers. The TSM's primary duty is developing and leading an effective sales team. The TSM is expected to spend over 50% of each workweek in the field with sales consultants, observing and coaching effective sales practices.Key Responsibilities Proactively achieve team sales, profitability, and customer satisfaction goals. Actively grow market share through networking, lead generation, and referral development. Support sales consultants in acquiring new customers and securing initial sales opportunities. Develop consultants' ability to engage customers using consultative selling techniques, overcome objections, and close sales effectively. Recruit, select, onboard, and retain high-performing sales consultants in partnership with HR. Represent Pella and support consultants at company-sponsored events, professional group presentations, trade association meetings, and builder home shows. Ensure sales consultants maintain a high level of expertise in Pella products and installation guidelines, including accurate field measurements and product applications. Ensure quotes and orders comply with the Trade Selling Process. Drive customer retention and satisfaction by encouraging proactive follow-up and engagement, such as sending personalized thank-you notes. Promote independent decision-making and first-time resolution of client issues; respond to escalated concerns as needed. Evaluate team performance, providing coaching and training to ensure continuous improvement. Leverage customer database tools to help consultants effectively manage client relationships. Foster a cooperative, team-oriented environment that encourages sharing best practices and competitive insights. Collaborate with Service and Operations teams to ensure seamless post-sale service and installations. Partner with Accounts Receivable to address billing or payment issues. Assist the Sales GM in developing marketing tactics, events, budgets, and monthly forecasts. Prepare and deliver presentations to communicate progress to various Pella audiences. Work variable, non-traditional hours, including evenings and weekends, to support sales consultants and customers. Desired TraitsThe Trade Sales Manager coaches sales consultants to: Engage prospective customers and apply insight-based selling techniques. Deliver exceptional customer service and generate referrals. Build partnerships with complementary businesses serving similar customer bases. Create trust and reliability with both customers and internal teams. Relate effectively to a variety of customers while maintaining professionalism and integrity. Collaborate across teams and thrive in a fast-paced environment. Demonstrate strong problem-solving skills, resilience, and a strong work ethic. Balance confidence with humility and persevere through challenges. Motivate and influence others to drive change and innovation. Seek out internal expertise and apply shared knowledge. Accurately read, interpret, and take off blueprints. Exercise sound independent judgment while keeping leadership informed. Maintain strong attention to detail and follow-through. Be proficient with Microsoft Office, smart devices, and internal software applications. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is regularly required to drive, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Vision requirements include close, distance, color, and focused vision. Noise levels vary from low to moderate in office settings and moderate on construction sites. Travel Most travel is local. The employee must be able to drive to showrooms, job sites, customer and contractor locations, and attend company functions as required. Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR 25GnosA61I

Job Description Do you enjoy connecting with people? Do you like delivering a great product? Are you comfortable asking for the sale? If so, this position is for you! The Sales Consultant is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose Pella. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time. Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! The Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to: Adopt and deliver a structured sales presentation. Prepare and present a price quote before leaving every appointment. Follow up and respond to all customer questions within 24 hours. Be available for customer appointments during evenings and Saturdays, in addition to weekday hours. Responsibilities: Achieving individual sales and customer satisfaction goals and objectives. Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation. Striving to close the sale during all customer interactions. Ensuring quotes and orders are accurate following company sales process. Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues. Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape. Maintaining exceptional level of expertise of products/services relating to Pella's customers. Conducting after-sale follow up with customers and developing lead and referral generation. Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows. Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers. Skills/Knowledge: Able to quickly earn trust and credibility with customers Provide superb customer service and generate referrals from one customer to others Skilled at relating to a variety of customers- balances poise and integrity with a service mentality Able to negotiate, build value and address objections towards closing a sale Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Able to grasp technical concepts related to general construction Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Excellent influencer- can sell something new, shift paradigms, conveys the value proposition Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR pZe0xdOStQ

Job Description Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring a Field Supervisor for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub-contracted installers, developing of new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job-site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams. Responsibilities: Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience Manage installation and order verification capacity to meet customer demand Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues Maintain all required insurance and licensing documentation for all sub-contracted installers Oversee the payout system for installations including any back charges Track installation performance by installer, maintain and periodically review with installers Assist the installation team in early identification and formulation of a recovery plan as needed Mediate customer installation concerns--- visit job site to determine appropriate recovery process Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements May be required to perform order verifications as needed to meet business needs Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group. Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group. Analyzes data to help determine potential future business needs. Provides input and may prepare initial budgetary proposals for assigned cost centers Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease. Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization. Skills/Knowledge: Bachelor's degree preferred 5 - 10 years related experience to include supervision of a team Must be able to develop a high level understanding of all Pella products and their applications Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business. Demonstrates open communication and the ability to maintain professionalism at all times Works collaboratively and creates a sense of trust and reliability with internal team and customers Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Seeks out internal experts and utilizes their knowledge Supports change and innovation within organization Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR XoEmRnvQ2S

Do you enjoy networking? Going from the office to a construction site? Selling a product that you know you can stand behind? If so, this position is for you! The Trade Sales Consultant is responsible for building the Pella brand within the trade industry as their premier choice for window and door solutions. Achieve individual sales goals through a relational selling model throughout all active Pella product offerings. Provide well-rounded solutions, market expertise, and partnership by understanding customer needs and developing relationships with builders, contractors, architects, professional remodelers and trade organizations. Proactively originates new customer relationships through networking, referrals and face-to-face meetings. Help customers grow their business and offer a single point of contact for their ongoing needs. Continually strives for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability. Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion ! The Trade Sales Consultant's (TSC) primary duty is outside sales within their assigned market. The TSC is required to: Spend significant time hunting for new trade customers as well as at customer sites generating account growth with planned quality meetings. Independently set their own work hours. Responsibilities/Accountabilities: Achieving individual sales and customer satisfaction goals and objectives. Networking, lead and referral generation. Actively represent Pella at company sponsored events, professional group's invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows. Generating sales by acquiring new customers while building loyalty within existing customer relationships. Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues. Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape. Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer. Ensuring quotes and orders are accurate following company sales procedure. Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications. Leveraging other Pella team members/departments to assist with specific product requirements. Thanking clients and encourage a continuing relationship by acting as their central point of contact. Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions. Collaborating with the Operations teams to ensure successful after sale service requirements and installations. Interacting with Account Receivable department to address any potential billing/payment issues of customer. Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers. Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends. Skills/Knowledge Able to develop partnerships with other businesses that serve the same customers Provide superb customer service and generate referrals from one customer to others Create a sense of trust and reliability with customers Skilled at relating to a variety of customers- balances poise and integrity with a service mentality Able to negotiate, build value and address objections towards closing a sale Work collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Excellent influencer- can sell something new, shift paradigms, convey the value proposition Seeks out internal experts and utilizes their knowledge Able to accurately read, interpret and take-off blueprints Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.