Sales & Client Experience Specialist
PNC job in Orlando, FL
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales & Client Experience Specialist Senior within PNC's Retail Bank organization, you will be based from our Orlando Regional Office located at: 401 South Orange Avenue, Suite 300, in Orlando, Florida 32801.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
**Job Description**
+ Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.
+ Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
+ Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps .
+ Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
+ Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Account Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Strategic Planning
**Competencies**
Decision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning
**Work Experience**
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (******************************* .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice (****************************************************************************************************** to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Business Center Assistant Manager
PNC job in Orlando, FL
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch & Business Center Assistant Manager within PNC's Retail Branch organization, you will be based from our LAKE NONA BUSINESS CENTER located at: 13056 Narcoossee Road in Orlando, Florida 32827. Bilingual Spanish preferred PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-OrientedCompetenciesBranch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.Work ExperienceRoles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s) LicensesCandidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Auto-ApplyLead Agent Title Operations
Orlando, FL job
As the Lead Agent Title Operations, your key responsibility is to assist Supervisor and Team Members with questions related to preparation, reviewing, and recording ownership deeded documents for projects in multiple jurisdictions. This outstanding role offers collaboration with title underwriters, attorneys, and internal teams. You will support the GVT Leadership group and Title Operations leaders. Your work will help maintain and establish policies and procedures, contributing to company success through these tasks:
* Assist with answering questions from department employees regarding various processes.
* Engage with external contacts, including title underwriters and attorneys.
* Coordinate work assignments for the team as needed.
* Develop, document, and implement policies, process flows, and procedures.
* Assess existing policies and procedures with management, delivering feedback aimed at improvement.
* Assist with interviews, onboarding, training, assignment, and setup of new team members.
* Provide advanced training for existing team members.
* Run, build, and maintain monthly, quarterly, and annual reports.
* Audit team member files for performance matrix purposes.
* Support GVT management with maintaining, monitoring, testing, scanning, and workflows.
* Provide feedback to ensure standard methodologies are in use.
* Find opportunities to improve technology.
* Work with management to provide cross-training for personnel.
* Conduct any reasonable requests by management.
* Promote a positive work atmosphere.
* Perform other related duties as assigned.
To become a Lead Agent Title Operations at Hilton Grand Vacations, you should have the following qualifications, knowledge, skills, abilities, and experience:
* 1-3 years of related experience
* Outstanding organizational skills
* Strong written and verbal abilities
* Ability to multi-task under pressure
* Proficiency in performing title search and review
* Enthusiastic great teammate demeanor
* Diligent approach
* Proficiency in MS Word, Excel, PowerPoint, and Outlook
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. Join us and be part of a team recognized for encouraging a culture of work-life balance and family-friendly benefits. Over the past 30 years, the highest honor we've received is the ongoing dedication of our Owners, Members, and Guests. We've also earned accolades for the outstanding work of our devoted Team Members throughout our resorts, call centers, and corporate offices. Be part of something outstanding!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide accommodations for individuals with disabilities to participate in the application or interview process, perform essential job functions, and access employment benefits and privileges.
Recreation/Activities Attendant
Orlando, FL job
The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a talented hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando's major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek's "Top Global 100 Most Loved Workplaces", so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!
Why do team members like working for us:
* Competitive base pay
* Daily Pay*- get your earned pay anytime before payday
* Recognition Programs and Rewards
* Discounted hotel rates
* 401(k) program with company match.
* Generous Paid Time Off and Paid Sick Days
* Employee stock purchase program
* Tuition reimbursement programs
* Numerous learning and advancement opportunities and more
Responsibilities:
* Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
* Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
* Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
* Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
* Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
* Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.
Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role, you must possess the following minimum qualifications and experience:
* Basic math and cash handling skills.
* Proficient in MS Office and basic desktop publishing applications.
* Able to work outdoors in all climates.
* Excellent guest relations skills.
* Able to interact with all age groups.
* Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* Previous customer service experience
* Hospitality experience
* Public speaking experience
* Audio-visual equipment operation
* Knowledge of a wide variety of recreation activities and programs including their development and implementation.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
* Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
* Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
* Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
* Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
* Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
* Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.
Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training.
To fulfill this role, you must possess the following minimum qualifications and experience:
* Basic math and cash handling skills.
* Proficient in MS Office and basic desktop publishing applications.
* Able to work outdoors in all climates.
* Excellent guest relations skills.
* Able to interact with all age groups.
* Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* Previous customer service experience
* Hospitality experience
* Public speaking experience
* Audio-visual equipment operation
* Knowledge of a wide variety of recreation activities and programs including their development and implementation.
Sports & Events Marketing - Undergraduate Intern
Orlando, FL job
This specific internship will be with the Sports Marketing department which is tasked with planning, execution, and tear down of the 2026 HGV Tournament of Champions. The HGV TOC is the season opening event on the LPGA Tour combining the winner's from the previous two seasons with a field of sports and entertainment celebrities. There are three nights of private concerts at a venue that HGV builds from the ground up. This internship will assist in the preparation of the event in the weeks leading up to the event, executing the event operations during tournament week, and assisting with the break down/clean up in the two weeks following the event.
* Learn the processes and procedures for hosting a large scale, high attendance event
* Organize and distribute tournament credentials
* Greet tournament sponsors as they check in at their host resort
* Assist with the management of the event attendee list
* Interact with athletes and celebrities in a professional manner
* Setup and breakdown of golf course and concert venue
* Attend the tournament week events as directed
* Other duties as assigned to support Hilton Grand Vacations Tournament of Champions
* High School Diploma/GED
* PowerPoint, Excel, Outlook experience will be necessary
* Attention to detail and organization
* Strong written and verbal communication skills
* Ability to multitask and effectively handle contending priorities
Quality Assurance Coordinator
Orlando, FL job
The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service. The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten.
The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale.
As a Quality Assurance Coordinator you would be responsible for:
* Follows all quality assurance directives and standard operating procedures (SOPs)
* Maintains expert understanding of product and document knowledge, acts as product knowledge expert
* Exhibits professionalism in actions and appearance
* Communicate effectively with Sales, Contracts and/or Title departments for document correction
* Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
* Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
* Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
* Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
* Completes all required Company trainings and compliance courses as assigned
* Adheres to Company standards and maintains compliance with all policies and procedures
* End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
* Prepare and submit monthly expense reports as needed
* Send out field communications for new directives, processes or documentation
* Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
* Performs other related duties as the business needs
Why do Team Members Like Working for us?
HGV is now offering first day benefits to new employees!
* Driven Base Pay Plus Monthly Performance Incentives!
* Get your earned pay any time before payday through Daily Pay*
* Medical, Dental, and Vision benefits starting on Day One.
* Generous Vacation Time Off Program and Paid Sick Time.
* GO Hilton Discounted hotel rates worldwide!
* Tuition reimbursement programs.
* Recognition Programs and Rewards.
* Internal Growth and Career Pathing.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
* Excellent customer service skills paired with strong communication skills
* Proficient in time management; ability to organize and manage multiple priorities
* Solution oriented; the ability to target and solve issues effectively
* Performs well with frequent interruptions and/or distractions
* Keen understanding of the sales process
* Computer proficiency in Microsoft Word, Excel and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Notary License
* Bilingual is a plus
* Vacation Ownership experience
* Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Housekeeper
Orlando, FL job
At Hilton Grand Vacations at SeaWorld, we proudly serve to bring the light and warmth of hospitality each day to our owners and guests. Our Bermudian-themed, family-friendly resort sits on 33 acres of lush landscape centrally located with convenient access to Walt Disney World, Universal Orlando, and SeaWorld Orlando. Our resort features an extraordinary collection of on-property amenities, 787 guest units, three pools and our own lake and nature trail. If you want to work with friendly people who serve others from the heart, come join our FAMILY!
If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits.
Why do team members like working for us:
* Competitive base pay
* Daily Pay*- get your earned pay anytime before payday
* Recognition Programs and Rewards
* Discounted hotel rates
* 401(k) program with company match.
* Generous Paid Time Off and Paid Sick Days
* Employee stock purchase program
* Tuition reimbursement programs
* Numerous learning and advancement opportunities and more
As a Senior Housekeeper you will inspect rooms by ensuring that our guest rooms meet their standards upon their arrival at our properties.
What will I be doing?
* Clean rooms but not limited to stripping dirty linens, vacuuming, dusting, mopping, cleaning dishes in dishwasher, making beds, cleaning bathrooms and counters and moving furniture.
* The senior housekeeper will be responsible to clean, inspect and turns in ready according to the high cleanliness and working order standards of HGV.
* Report deficiencies in order to maintain room in compliance with resort standards. Replenishes linen and guest amenities Assist co-workers as requested.
* Carry out other duties as assigned by leadership.
* Regular attendance, grooming standards and safety guidelines established by the company and site are crucial to the successful performance of this position.
What are we looking for?
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
* Ability to perform multi-task assignments.
* Flexibility to work during different shifts.
* Ability to communicate (oral and written) with team members and guests.
* 1+ year housekeeping/self inspecting experience
* High School Diploma or equivalent
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
* Clean rooms but not limited to stripping dirty linens, vacuuming, dusting, mopping, cleaning dishes in dishwasher, making beds, cleaning bathrooms and counters and moving furniture.
* The senior housekeeper will be responsible to clean, inspect and turns in ready according to the high cleanliness and working order standards of HGV.
* Report deficiencies in order to maintain room in compliance with resort standards. Replenishes linen and guest amenities Assist co-workers as requested.
* Carry out other duties as assigned by leadership.
* Regular attendance, grooming standards and safety guidelines established by the company and site are crucial to the successful performance of this position.
What are we looking for?
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
* Ability to perform multi-task assignments.
* Flexibility to work during different shifts.
* Ability to communicate (oral and written) with team members and guests.
* 1+ year housekeeping/self inspecting experience
* High School Diploma or equivalent
Agent VIP Reservations
Orlando, FL job
As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests.
Why do Team Members like working for us:
* Competitive base pay plus commission
* Recognition Programs and Rewards
* Discounted Hilton hotel rates worldwide!
* 401(k) program with company match.
* Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
* Employee stock purchase program.
* Tuition reimbursement programs.
* Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Key Responsibilities:
* Receive and service inbound reservation calls.
* Make and service activation calls.
* Assist guests with inquiries related to their purchased packages and upcoming vacations.
* Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations.
* Handle situations with dissatisfied guests.
* Assist management with special projects.
* Ensure privacy and security of confidential guest information.
* Complete tour and room drop requests.
* Process monthly payments.
* Perform any other reasonable requests by management.
Qualifications:
* Minimum of 2 years of previous Call Center experience.
* Knowledge of VOICE system/RCC system required.
* Excellent written, verbal, and interpersonal skills.
* Ability to interact effectively with team members and management at all levels.
* Proficiency in MS Office, particularly Word and Outlook.
* Professional, positive, and upbeat demeanor.
* Strong sense of customer service with enthusiastic, professional, and upbeat behavior.
* Good organizational skills and diligent.
* Ability to work a variable schedule, including evenings and weekends, based on call center needs.
* Background in timeshare/hospitality preferred.
Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests!
In House Marketing Rep
Orlando, FL job
In-House Marketing Specialist As an In-House Marketing Specialist, you will play a key role in pre-qualifying and scheduling prospective guests and current owners for meetings with our sales representatives for vacation ownership presentations at our resorts.
Key Responsibilities:
* Serve as a positive, professional brand ambassador, representing Hilton Grand Vacations.
* Act as a concierge, offering local information to enhance the guest experience.
* Collaborate with resort staff to receive arrival sheets of incoming guests.
* Greet and present prospective customers, incentivizing them to attend a sales preview tour.
* Screen and qualify potential customers based on company guidelines.
* Schedule sales-tour reservations and collect required deposits.
Qualifications:
* Greet and present to prospective customers, incentivizing them to attend a sales presentation in line with company policies, compliance standards, and regulatory requirements, while meeting performance goals.
* Attend scheduled training sessions and department meetings, stay up-to-date on marketing materials, industry trends, and review performance goals regularly.
* Sales or marketing experience is preferred but not required. Meeting production standards is a must.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sales Rep - Resorts
Orlando, FL job
What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
We are looking for a highly motivated and experienced in-house vacation ownership sales professionals to join our record-breaking sales team at the Fountains Resort in Orlando, FL.
Why Join us?
* Face to Face Sales: Engage directly with potential clients.
* Qualified Leads Provided: No need for prospecting or lead generation
* Competitive Compensation: Potential for six-figure income.
* Outstanding benefits: Comprehensive health plan (medical, dental, vision), life insurance, 401(k) with company match, tuition reimbursement, and travel discounts.
* Work/Life Balance: Enjoy a balanced work schedule
* Career Growth: Opportunities for professional development and career advancement within our company culture that promotes within.
Qualifications:
* Must have a Florida Real Estate License
* Proven Timeshare sales experience with previous in house experience required.
* Positive and enthusiastic attitude
* Excellent verbal communication and active listening skills.
* Ability to work independently and as part of a team.
* Problem - Solving Skills
* Willingness to work weekends and most major holidays
On our own, we're outstanding. With you, we're extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sales Manager TO International
Orlando, FL job
The Sales Manager with Hilton Grand Vacations is responsible for assisting Sales Executives with sales presentation strategy, guest questions and sales closing process. Come and experience the difference in working for a company that values each one of its employees! "Where You Belong" isn't just a tagline - it's a promise. Whether you're starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.
Why Join Us? Because It's "Where You Belong"!
We offer an excellent benefits package to our full-time Team Members that include:
* Sales Managers have a target annual earnings of $160,000, with some Team
* Team Member Travel Program - enjoy discounted rates at incredible properties around the globe. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
* Generous Paid Time Off Program and Paid Sick Days, Paid Parental leave.
* Team Member Recognition and numerous learning and advancement opportunities
* and so much more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
* Assisting the sales management team in closing timeshare sales, generating maximum sales efficiencies while maintaining or exceeding targeted net sales volume.
* Supervising the sales line through training, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Promoting and supporting all aspects of the branded HGVC culture.
* Must maintain a professional and personal image that upholds the HGVC standards of integrity, quality and service to customers.
Qualifications - What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* 2 years proven track record of success in Timeshare Sales is required.
* Ability to work a flexible schedule including nights, weekends, and holidays.
* Ability to acquire a valid Hawaii real estate license.
* Demonstrated ability to be professional and communicate clearly with internal and external customers.
* High school diploma or GED.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* 2 years experience mentoring, coaching or supervising team members.
* Previous Sales Lead/TO experience within timeshare.
* Valid/active Hawaii Real Estate License.
* BA/BS/Bachelor's Degree
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Inbound Sales- CHOICE
Orlando, FL job
Join Our Team as a Vacation Phone Sales Agent! * This is an in-office role. * Schedule your interview by clicking here. Please arrive dressed in business casual attire. We're looking for hardworking, goal-oriented individuals to join our team as Vacation Phone Sales Representatives. In this role, you'll handle inbound calls transferred from various sources, promote vacation packages, explain offers and qualifications, and answer client questions with integrity and care. Your focus will be on delivering a phenomenal customer experience while achieving sales goals.
Why Join Us? Because It's "Where You Belong"!
* Unlimited income potential: Hourly plus commission + weekly bonus + monthly Bonus- Uncapped earning potential. Make $60,000 and up!
* Paid training - earn while you learn
* Career growth - we promote from within
* Comprehensive benefits package - Medical, Dental, Vision (available 1st of the month after 60 days), 401(k) with company match, education assistance
* Work/life balance - generous paid time off and flexible hours
What You'll Do
* Handle inbound call transfers to sell approved HGV/Bluegreen vacation packages
* Operate within company-approved scripts and guidelines
* Maintain minimum sales and conversion quotas as set by leadership
* Ensure client expectations are met or exceeded throughout the sales process
What We're Looking For
* High school diploma or equivalent
* Strong people skills and a positive, professional demeanor
* Excellent work ethic and confidence in your ability to succeed
* Full schedule availability
* 1+ year of sales and telemarketing experience
* 1+ year of customer service experience
* Preferred experience in call centers, collections, or telecommunications
* Strong verbal communication and phone etiquette
* Proficiency in Microsoft Office
Schedule your interview by clicking here. Please arrive dressed in business casual attire.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Bellperson
Orlando, FL job
In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort. Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.
Here's why you will love it here:
* Recognition Programs and Rewards
* Excellent health care options, including medical, dental, and vision
* A people-first culture
* Positive Team Environment
* Travel Discounts Program
* Generous Paid Vacation Program and Paid Sick Days
* Employee Assistance Program that supports your physical and mental wellbeing
* 401(k) program with company match
* Tuition reimbursement programs
* Employee Stock purchase program
* Numerous learning and advancement opportunities
* And more!
Here are your duties to be performed:
* Supervises property entrance and accepts guest arrivals.
* Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
* Delivers messages and will assist with room move requests, groceries, and other inquires.
* Reports any problem or unusual activities to management.
* Ensures an organized, safe and clean front entrance and lobby area.
* Carries out reasonable requests by management including assisting other departments when needed.
* Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.
* Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
* Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
* Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
* Special projects as given by leadership; responding to all guest requests to ensure client happiness
* Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Qualifications
What are we looking for?
First and foremost, we are seeking a positive demeanor and a cheerful smile!
To fulfill this role optimally, applicants possess the following minimum qualifications and experience:
* 6 months Customer service experience
* Valid driver's license
* Self-starting personality with an even disposition
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
* Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
* Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* 1+ years prior Bellperson experience
* Resort, Hotel hospitality proven experience
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Don't wait! Apply today to join our team and WOW every guest.
Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.
Here are your duties to be performed:
* Supervises property entrance and accepts guest arrivals.
* Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
* Delivers messages and will assist with room move requests, groceries, and other inquires.
* Reports any problem or unusual activities to management.
* Ensures an organized, safe and clean front entrance and lobby area.
* Carries out reasonable requests by management including assisting other departments when needed.
* Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.
* Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
* Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
* Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
* Special projects as given by leadership; responding to all guest requests to ensure client happiness
* Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
First and foremost, we are seeking a positive demeanor and a cheerful smile!
To fulfill this role optimally, applicants possess the following minimum qualifications and experience:
* 6 months Customer service experience
* Valid driver's license
* Self-starting personality with an even disposition
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
* Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
* Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* 1+ years prior Bellperson experience
* Resort, Hotel hospitality proven experience
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Coordinator Contracts
Orlando, FL job
Our starting wage is $18.00 per hour. We also offer Day 1 Benefits as a Hilton Grand Vacations new team member! If you are excited, and hardworking, about ensuring our guests have a memorable experience then this is a wonderful time to join us! Hilton Grand Vacations is looking for a detailed Contracts Coordinator. You will help generate Real Estate Contract documents for various properties based on the basic supporting information provided by Sales with a focus on accuracy and efficiency. If this sounds like something you are interested in, please apply now!
Contract Process
* Prepare and generate contracts and related closing documents accurately and in a timely manner
* Verify data entry through our company software and program systems reviewing documents
* Process payments for various transactions (ie. Japan Notary Fee, ADP, Maintenance Fee, Interest Due, Wire Transfers), while ensuring payment is made to the appropriate project
* Process and handle rescission/cancellation, as needed
* Acquire credit card authorizations and retrieve credit reports for all sales, if applicable
* Generate closing reports and financial closing sheets, as needed
* Work on developing their contracts knowledge for all contract-type transactions
* Complete prescribed activities daily as noted on opening and closing checklists
* Be proactive and intuitive to the needs of the contract department and provide assistance to the team members, as needed
* Work closely and maintain a professional relationship with Quality Assurance department to acquire necessary documentation to complete contract files in a timely manner
Contract Review
* Reviews files after clients signs to assure accuracy with underwriting guidelines and title requirements
* Verifies all pertinent information on submitted worksheet is accurate for contracts processing
Contract Closing
* Supervise and coordinate the timely closing of all business, prior to 60 days. Systematically monitor the suspense aging report from Cognos to ensure timely follow up and processing
* Responsible for completing the required site end of day process
Contract Support
* Carry out all other reasonable requests by management of which the associate is capable of performing.
* Runs supporting reports for sales contracts, if applicable
What are we looking for?
* To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* High School Diploma/GED
* At least 1 year of administrative/clerical experience in a professional environment
* Excellent computer skills with accuracy and speed. Proficient in Microsoft Excel and Word
* Able to work a varying schedule including regular weekends and holidays
* Reliable, strong attention to detail, ability to multitask, ability to work in a fast-paced environment and strong organizational skills
* High level of professionalism and the ability to handle stressful situations with the highest integrity
* Strong customer service skills
* Positive demeanor
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* BA/BS/Bachelor's Degree
* Timeshare/Vacation Ownership experience
* Contract preparation skills
* Familiarity with mortgage loan documentation, credit review and deeding
* Experience with Chorus and Voice systems
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Night Auditor
Orlando, FL job
Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of our company.
We are looking for a Night Auditor to join our outstanding team at The Fountains Resort. In this position, you will be responsible for the auditing, posting, and balancing of daily transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability.
Here's why you will love It here:
* Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
* Recognition Programs and Rewards
* Travel Discounts Program
* Outstanding Paid Vacation Program and Paid Sick Days
* Employee Assistance Program that supports your physical and mental wellbeing
* 401(k) program with company match
* Tuition reimbursement programs
* Employee Stock purchase program
* Numerous learning and advancement opportunities
* And more!
Responsibilities:
* Follows audit procedures to balance daily revenue and expense transactions.
* Produces various reports for management.
* Ensures that all charges have been posted to the appropriate guest folio or master account
* Generates housekeeping reports and prints folios departures.
* Calculates account balance at month-end and submits to accounting.
* Check-in, check-out guests.
* Assists with guest and owner needs and requests.
Qualifications:
* High School diploma/GED
* Proficient English language, able to communicate both verbally and in writing.
* Open and flexible availability, including weekends and holidays
Preferred, but not required:
* Associate's degree/College Degree
* Customer service or similar related experience.
* Resort hospitality experience.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications:
* High School diploma/GED
* Proficient English language, able to communicate both verbally and in writing.
* Open and flexible availability, including weekends and holidays
Preferred, but not required:
* Associate's Degree/College Degree
* Customer service or similar related experience.
* Resort hospitality experience.
Vacation Sales Ambassador
Palm Bay, FL job
Are you a motivated and ambitious individual with a passion for sales? Do you thrive in a fast-paced, competitive environment? If so, we have an outstanding opportunity for you to join our world-class team at Hilton Grand Vacations as a Vacation Sales Ambassador.
Be part of Hilton Grand Vacations, where we strive to provide flawless vacation experiences to our valued customers. As a Vacation Sales Ambassador, your role will be crucial in promoting and selling world-class vacation packages from a Hilton Grand Vacations Kiosk to guests inside Cabela's and Bass Pro locations. We offer comprehensive training and proven sales techniques to equip you for success in this role.
Competitive earnings package with an income potential of $65K and above. Our top performers in 2024 averaged over $100K!
Key Responsibilities:
* Persuasively present and sell vacation ownership packages to potential customers, ensuring a high level of happiness and engagement.
* Build and maintain relationships: Establish and maintain positive relationships with customers and team members, encouraging a collaborative and inclusive environment.
* Achieve and exceed sales targets: Set ambitious goals and work diligently to meet and surpass sales targets, contributing to the overall success of the team.
* Provide exceptional customer service: Deliver an outstanding customer experience by understanding the needs of customers and offering tailored solutions that meet their vacation dreams.
* Participate in training programs: Engage in ongoing training and development programs to improve your sales skills and product knowledge, ensuring you stay ahead in a competitive market.
Requirements:
* Proven sales experience preferred.
* Outstanding communication abilities: Strong verbal and written abilities to effectively engage with guests and team members.
* Positive attitude and enthusiastic personality: A can-do attitude and the ability to encourage guests and colleagues alike.
* Ability to work flexible hours: Be available to work evenings, weekends, and holidays as needed to meet the demands of our guests.
* Proficient in relevant software: Basic proficiency with CRM tools and other sales-related software.
* High school diploma or equivalent experience: Demonstrating the necessary foundational skills for success.
What We Offer:
* Competitive compensation: An attractive earnings package with high-income potential.
* Comprehensive benefits: Health, dental, vision, and retirement plans to support your well-being.
* Career growth opportunities: A clear path for advancement within Hilton Grand Vacations, with opportunities to expand your skills and career.
* An inclusive and collaborative work environment: An encouraging team culture that values diversity and collaboration.
Join Hilton Grand Vacations and become part of a team that is committed to delivering outstanding vacation experiences. We look forward to welcoming you to our world-class organization and supporting your journey to success.
Branch Banker - Orlando, Florida
PNC job in Orlando, FL
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Banker within PNC's Retail Branch organization, you will be based from our DENOVO WEST COLONIAL BRANCH located at: 7225 West Colonial Drive in Orlando, Florida 32818..PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
To learn more about this opportunity, please watch this video.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesBanking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer NeedsWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s) LicensesCandidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Auto-ApplyAccountant Portfolio Services
Orlando, FL job
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: * Recognition Programs and Rewards
* Excellent health care options, including medical, dental, and vision
* A people-first culture
* Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
* Perks at work: Employee Pricing platform
* Employee Assistance Program that supports your physical and mental well-being.
* Paid Vacation Time and Paid Sick Days
* 401(k) program with company match
* Tuition reimbursement programs
* Numerous learning and advancement opportunities
* And more!
What Will I be Doing?
This Accountant, Portfolio Services is responsible for overseeing daily cash / bank reconciliation activities within the Mortgage Servicing department, ensuring accuracy and compliance across all accounts. The role includes developing and maintaining detailed documentation of procedures and work instructions, facilitating team training, and supporting the preparation of performance reports related to mortgage receivables serviced by HGV. Additionally, this position collaborates closely with Operations to identify opportunities for automation and process improvement, leveraging available technologies to enhance efficiency and accuracy.
Additional Responsibilities include:
* Support the integration and optimization of the daily cash reconciliation process across multiple accounts and systems, ensuring accuracy, timeliness, and adherence to internal controls
* Prepare timely cash/bank reconciliations related to assigned entities. Promptly resolve reconciling items and perform research.
* Assist management with analysis and reporting.
* Satisfy auditor requests for samples and payment tracing.
* Document processes and procedures for the assigned functions.
* Identify operational control points and weaknesses, and associated exposures.
* Develop an acute understanding of the utilization of available technology and document process flows.
* Assist team members with onboarding and ongoing maintenance of all applicable work-related resources.
* Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
* Adhere to Company standards and maintain compliance with all policies and procedures.
Carry out any reasonable request by management
What Are We Looking For:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
* Bachelor's Degree
* 1-3 years or related experience
* Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.
* Experience automating and standardizing operational processes.
* Excellent organizational skills and attention to detail
* Excellent verbal and written communication skills
* Ability to work in a team environment
* Accounting experience
* Experience working in a mortgage/loan servicing application, such as LSAMS, Servicing Director or other
* Willingness to work occasional overtime, including weekends and holidays
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
* Bachelor's Degree
* 3-5 years of related experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Part Time Teller
PNC job in Cocoa, FL
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Part Time Teller within PNC's Retail Bank Organization, you will be based in Cocoa, FL 32926 at the Cocoa Commons branch. Bilingual Spanish preferred.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
To learn more about this and other opportunities on our team Watch this video.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer NeedsWork ExperienceRoles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s) LicensesNo Required License(s) BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee life insurance; 401(k) with PNC match, pension and stock purchase plans; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave; up to 11 paid holidays each year; 6 occasional absence days each year, unless otherwise required by law. Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Auto-ApplyCollections Specialist
Orlando, FL job
DIAMOND RESORTS™ OFFERS:
Medical, dental, vision, 401K and life insurance
Resort discounts for team members, family, and friends
Career growth opportunities
A healthy work-life balance with paid time off
Fun work environment
Job Description
JOB SUMMARY
Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign.
ESSENTIAL JOB FUNCTIONS
Provides customer service regarding collection issues, questions and processing payments and/or refunds.
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
Responsible for reducing delinquency for assigned accounts.
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
Reviews open accounts for collection efforts.
Makes outbound calls, maintaining professional communication at all times via phone and in person.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
Utilizes computer systems to handle skip tracing.
Reviews terms of sales and/or loan documents and attempts to collect customer payments.
Provides timely follow-up on payment arrangements and documentation required per account.
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
Ensures customer information is correct and updates information as necessary.
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
Responsible for exceeding departmental performance standards and quality assurance expectations.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
EDUCATION
High School Diploma or equivalent.
EXPERIENCE
No prior experience or training required.
No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Additional Information
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Apply Today! Link Below!
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