Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Processing manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Xu Zhang Ph.D.,
Nina Woodard
Below we've compiled a list of the most critical processing manager skills. We ranked the top skills for processing managers based on the percentage of resumes they appeared on. For example, 10.0% of processing manager resumes contained customer service as a skill. Continue reading to find out what skills a processing manager needs to be successful in the workplace.

15 processing manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how processing managers use customer service:
  • Provided customer service to store owners and customers, including maintaining a good working relationship to ensure proper understanding of ownership progression
  • Researched and provided retirement information as a subject matter expert for customers via phone and internet while delivering premier customer service.

2. Process Improvement

Here's how processing managers use process improvement:
  • Created and provided best practices and utilized broad range of project management skills to achieve increased customer satisfaction and process improvement.
  • Increased operating efficiency 25% by utilizing Six Sigma Process Improvement techniques and securing management committee approval of policy changes.

3. Project Management

Here's how processing managers use project management:
  • Collaborated extensively with various lines of business to implement and apply project management office fundamentals within the contact center operations business.
  • Executed a full spectrum of project management functions, engaging in workload and resource leveling to optimize productivity and efficiency.

4. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how processing managers use continuous improvement:
  • Lead teams to optimize business processes through timely completion of continuous improvement and re-engineering projects and lead change management opportunities.
  • Leverage opportunities to inspire process optimization and continuous improvement activities, facilitate user acceptance and improve user experiences.

5. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how processing managers use sigma:
  • Introduced Six Sigma methods and process improvements, driving productivity, quality, and cost in fast-paced manufacturing environment.
  • Reviewed efficacy of workload requirements to ascertain how to streamline productivity and determined suitability to Lean Six Sigma projects.

6. Lean Six Sigma

Here's how processing managers use lean six sigma:
  • Lead process improvement projects utilizing Lean Six Sigma tools in a pharmaceutical distribution center.
  • Developed, implemented and sustained LEAN Six Sigma projects serving as Corporate Relationship Manager for several divisions.

Choose from 10+ customizable processing manager resume templates

Build a professional processing manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your processing manager resume.

7. Strong Analytical

Here's how processing managers use strong analytical:
  • Demonstrated strong analytical and problem solving abilities.
  • Utilize strong analytical skills to compare Teams / Sites sales data to Chase's initiative.

8. OSHA

Here's how processing managers use osha:
  • Maintained safety throughout branch by distributing OSHA training and ensuring accurate documentation.
  • Administered safety programs and ensured compliance with all OSHA regulations

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how processing managers use quality standards:
  • Developed and implemented standard and operating procedures, productivity standards, benchmarks and quality standards.
  • Worked to develop methodology for operating machine and quality standards required for commercialization.

10. Performance Management

Here's how processing managers use performance management:
  • Budget development & management, personnel selection/training/performance management, developing and maintaining engineering processes, and the management of improvement initiatives.
  • Heightened team productivity through performance management, executing department-led training program and implementing mobility strategy.

11. Customer Satisfaction

Here's how processing managers use customer satisfaction:
  • Created an internal audit process to ensure customer satisfaction and that orders are shipped as requested accompanied by standard operating procedures.
  • Facilitated organization development program Excellence in Service for Field Service and Call Center personnel resulting in greater employee and customer satisfaction.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how processing managers use payroll:
  • Led vendors, developed new overtime reporting and payroll procedures, defined workers compensation processes, and challenged unemployment claims
  • Developed and managed conversion of paper garnishment check receipts to electronic file and wires from participating payroll companies.

13. Business Processes

Here's how processing managers use business processes:
  • Document and analyze Alumni and Parent Engagement's business processes and requirements; identify solutions including modification of existing business process.
  • Directed the development of new business processes to execute new product testing and ongoing product management for strategic product development.

14. Shared Services

Here's how processing managers use shared services:
  • Directed a team of 9 responsible for 80+ BPO members; coordinated with the Shared Services Center.
  • Achieved $500k in annual savings by sourcing of policy administration work to Shared Services team.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how processing managers use hr:
  • Consulted with HR business partners and senior leaders to assess vacancy risk and identify qualified successors for 150 critical executive roles.
  • Ensured consistent data and data governance for 40,000 employees across all HR applications, including SAP and Business Objects applications.
top-skills

What skills help Processing Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on processing manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What processing manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young processing managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What soft skills should all processing managers possess?

Dr. Elizabeth Homan Ph.D.

Professors, Department Chair, Catawba College

Networking, networking, networking. And being a nice, friendly, honest human being. Flexibility and a level head in the face of persistent change. Resilience and an ability to work with the conditions in which you find yourself. Working with what you have, not what you wish you had.
Do you want to know more?
Read more about what experts have to say about processing manager

List of processing manager skills to add to your resume

Processing manager skills

The most important skills for a processing manager resume and required skills for a processing manager to have include:

  • Customer Service
  • Process Improvement
  • Project Management
  • Continuous Improvement
  • Sigma
  • Lean Six Sigma
  • Strong Analytical
  • OSHA
  • Quality Standards
  • Performance Management
  • Customer Satisfaction
  • Payroll
  • Business Processes
  • Shared Services
  • HR
  • Corrective Action
  • Direct Reports
  • Management Process
  • ISO
  • Process Changes
  • Management System
  • FDA
  • Product Quality
  • Federal Regulations
  • Performance Reviews
  • Regulatory Compliance
  • KPI
  • ITIL
  • QA
  • R
  • Loan Processors
  • Real Estate
  • SharePoint
  • ERP
  • FHA
  • Inventory Control
  • SME
  • Manage Cross
  • Kaizen
  • Cost Savings
  • FTE
  • Sterilizers
  • USDA
  • Loan Applications
  • SOX
  • Organizational Change Management
  • Mortgage Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs