We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Work Shift: 11pm-7:30am Monday - Friday and rotating Saturday 8pm-4:30 am
The Target Pay for this position is $18.41 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Job Purpose/Overview
Specimen Processors are responsible for receiving, preparing, and processing most samples that come into the department.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Receives and prepares samples for laboratory analyses.
Accurately process standard requisitions per approved procedures at expected rates.
Removes specimens from transport bags, enter patient data, label samples and aliquot as needed for multiple testing
Keep inventory of samples after testing has been completed by scanning into storage racks. Search lab for any samples not scanned into storage racks.
Sort samples for distribution throughout the lab (Coggins, cytology, etc.).
Scan tubes into storage racks and enter specimen data into database to verify the accuracy of information
Accession various sample types for processing
Check all trash containers within the Specimen Processing department when assigned
Assists other lab personnel with specimen storage
Ensure Turn Around Times (TAT's) are met
Follows applicable Standard Operating Procedures (SOP's), including safety and quality procedures. Maintains clean and organized work area. Restocks supplies as needed
Consult with senior peers on non-complex specimen processing tasks to learn through experience.
All other duties as assigned
We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every Associate is responsible for asking questions, seeking guidance, and reporting concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that Associates will have a commitment to integrity and uncompromising values.
Education and Experience
High school diploma or equivalent required, with science related classes
0-1 years related work experience preferred
Knowledge, Skills, and Abilities
Attention to detail and organized with the ability to multi-task in a fast-paced environment
Reasoning and analytical skills to resolve issues
Communication skills, both verbal and written
Proficiency in the English language which allows for participation in team meetings, accurate entry of data into company systems and understanding of written directions
Attention to detail and organized with ability to multi-task in a fast-paced environment
Positive, can-do attitude
Data Entry skills
Personal computer skills, including strong typing ability and proficient use of Microsoft Office
Working Conditions
Stationary Position- must be able to remain in a stationary position for up to 2 hours.
Constantly operates a computer and other lab equipment accurately and efficiently.
Occasionally required to bend, kneel, stoop, or crouch
Required to lift, move, and carry up to 50 lbs.
Extended hours may be needed
Laboratory environments with potential biohazards present that are mitigated by the mandatory use of PPE
Work under close to moderate supervision.
Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Benefits
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Benefits eligiblity is based on employment status.
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Commitment to Equal Employer Opportunities
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
$18.4 hourly Auto-Apply 24d ago
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Claims Examiner
Securian Financial
Processor job in Macon, GA
At Securian Financial, the internal title is Customer Benefit Payments Sr Rep The Claims team is looking for a highly motivated, energized and positive individual. We work in a fast-paced, ever-changing environment where claim information needs to be processed efficiently and accurately. We take pride in providing high standards of performance to our customers and strive to exceed those standards. If you enjoy assisting people in their time of need, being customer focused and working in a team-oriented environment, then joining our team may be right move for you.
Responsibilities include but not limited to:
* Serves department dedicated to issuing timely, accurate benefit payments to customers and channel partners.
* Tasks include payment processing, data entry, records management, fraud prevention, and loss or eligibility investigations.
* Provides effective, customer-centric, and compliant communication to internal and external resources, clients, and partners.
* Adjudicates payments in compliance with regulatory requirements and applicable law, engaging legal, medical, and investigative resources as necessary.
* Maintains accurate and complete payment record to improve the customer experience, quality review/audit process, and protect our company in the event of litigation and regulatory investigations.
* Makes critical risk assessments on behalf of Securian Financial and its clients.
* May manage or serve as subject matter expert for special projects.
* Ensures payment practices are efficient and in keeping with our organization's values and the highest ethical standards.
Qualifications:
* Strong analytical skills and attention to detail
* Good judgment/decision-making skills and organizational skills
* Strong written and verbal communication skills
* Willingness to maintain a positive and compassionate attitude in a high volume setting
* Ability to work independently within a team environment
* Desire to provide world-class customer service
Preferred qualifications:
* Experience on claims processing systems
* Financial institution background
* Demonstrated proficiency with Microsoft Word and Outlook
* Telephone customer service experience
#LI-Hybrid
This role requires 2 days onsite a month and for moments that matter.
The estimated base pay range for this job is:
$18.27 - $31.73
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
* We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
* Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
* Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
* Mental Wellness and Disability
* Pride at Securian Financial
* Securian Young Professionals Network
* Securian Multicultural Network
* Securian Women and Allies Network
* Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at ***********************, by telephone ************ (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
$18.3-31.7 hourly Auto-Apply 4d ago
Foreclosure Processor
Aldridge Pite LLP 3.8
Processor job in Georgia
PURPOSE: The Remote Foreclosure First Legal/ Complaints Processor will be responsible for drafting complaints and amended complaints in the case management system related to Florida Foreclosure. The processor will also correspond with clients regarding the status of any approvals or denials.
DUTIES & RESPONSIBILITIES:
Draft and upload complaints and amended complaints
Must be very analytical, detailed, and needs to have excellent problem solving
Work closely with Attorney's to resolve impediments
Collect and interpret loan servicing documents such as; Loan Mods, Pay histories, Note, Mortgage, etc.
Professionally communicate with clients via email, telephone, and various client systems to obtain information necessary to meet foreclosure requirements and timelines
Ability to manage and prioritize large workload
Must possess excellent organizational Skills
Proficiency with Microsoft Office products
Other duties assigned by management
JOB REQUIREMENTS:
Prior Foreclosure experience
Prior experience with drafting Complaints
Ability to work quickly, accurately and with attention to detail in a fast paced environment.
Must be punctual and have good, consistent attendance.
Must be a team player and willing to offer assistance when required
Must use good judgment and be courteous and tactful in communication with clients and employees/supervisors
Minimum 1 year of foreclosure experience or Bachelor's Degree
$24k-29k yearly est. 7d ago
Document Processor
Docufree Corporation 4.2
Processor job in Alpharetta, GA
Job Description
Now Hiring: Document Processor ???? Schedule: Full-Time, Monday - Friday 11pm - 7:30am ???? Pay: Starting at $15 per hour
Why Join Docufree?
At Docufree, we specialize in document imaging and digital processing solutions that support efficient operations for businesses across industries. Our team takes pride in accuracy, speed, and customer service-values that define how we work and who we hire. We don't just scan documents-we power the infrastructure behind smarter business decisions. Join a dependable, employee-focused organization that values attention to detail and excellence in execution.
Your Role as Document Processor:
As a Document Processor, you'll play a key role in organizing, scanning, and indexing critical business records with precision. Your focus will be to ensure every document is accurately digitized and logged, maintaining Docufree's high standards of service. If you're organized, tech-savvy, and motivated by structured work and productivity, this is a great opportunity for you.
Key Responsibilities:
???? Document Handling & Scanning
• Sort and prepare paper documents for scanning
• Operate scanning hardware and verify image quality
• Accurately index documents for digital storage
???? Production & Recordkeeping
• Meet daily production targets and timelines
• Maintain daily production logs and quality checklists
• Support a clean and organized work area
???? Administrative Support
• Perform accurate alphanumeric data entry
• Provide cross-functional support to other departments as needed
• Complete other duties as assigned
What You Need to Succeed:
✔ Key Competencies:
• Strong attention to detail and consistency
• Ability to manage repetitive tasks with accuracy
• Familiarity with Microsoft Word, Excel, and Outlook
• Basic data entry and typing skills
• Ability to lift up to 50 lbs and sit for extended periods
✔ Qualifications:
• Prior experience with document imaging/scanning systems
• Strong command of English language (written and verbal)
• Reliable transportation
???? Apply Today!
Ready to bring organization and accuracy to the next level? Take the next step in your career with Docufree-where precision meets purpose.
$15 hourly 4d ago
Wares Processor
Goodwill Industries of Middle Ga 4.2
Processor job in Augusta, GA
Responsible for the accurate and timely processing and pricing of wares, household items and other hard-lines for the sales floor.
Separates and sorts buggies of hard goods examining articles for defects, discarding unsaleable items per standard procedure.
Must be able to lift heavy totes.
Responsible for maintaining work station supplies per 5S standards.
Requires awareness of premier labels, collectables, and special pricing potential.
Must be able to work with a pricing system that requires employee to decipher from fair, good and great merchandise.
Must feel comfortable using a computer
Qualifications
Knowledge and Ability Requirements:
High School Diploma or GED preferred.
Basic math functions.
Good communication skills required.
Good interpersonal skills required.
The ability to push, pull and lift 50 lbs. with or without accommodations and work at least 8 hours per scheduled workday.
The ability to work a flexible, rotating work schedule to include evenings and weekends as assigned.
$20k-26k yearly est. 9d ago
Surveillance Security - Data Entry
Gardaworld 3.4
Processor job in Forest Park, GA
GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.
As a Security Officer - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.
What's in it for you:
* Site Location: Forest Park, GA
* Set schedule: Full-time 3:00 PM -11:00 PM OR 11:00 PM -7:00 AM 32HRS
* Competitive hourly wage of $17.25/HR (DailyPay is available for GardaWorld employees!)
* A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
* Career growth opportunities at GardaWorld
* Uniform provided at no cost
Responsibilities of Surveillance Security Guard
* Monitor security systems to detect any suspicious activity
* Document observed events and incidents, writing detailed reports using a computer or tablet
* Respond quickly to incidents or potential threats
* Conduct regular patrols to ensure the safety of the premises
* Control access to secure areas and verify the identities of visitors
* Analyze security systems to identify potential vulnerabilities or malfunctions
* Collaborate with law enforcement in case of serious situations or emergencies
* Ensure the safety and protection of individuals and property
Qualifications of a Surveillance Security Guard
* Strong computer / technology skills needed for this position
* Must have 1-2 years of Truck Gate / Gate Guard Experience
* Must have 2 years of data entry experience
* Be authorized to work in the U.S.
* Be able to provide documentation of High School Diploma or GED
* Be able to ace (and pass) an extensive screening process
* Strong report writing skills
* Good eyesight and excellent abilities to maintain focus
* Strong proficiency with technology
* If you have Security, Military, Law Enforcement experience - even better!
* You have a state license if required
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.
If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
STATE LICENSE NUMBER PSC002179
Qualifications
Education
$17.3 hourly 4d ago
Mortgage Loan Processor
Commercial Banking Company
Processor job in Valdosta, GA
Job DescriptionGeneral DescriptionThe Mortgage Loan Processor is responsible for the processing of a mortgage loan from origination to funding. This position will support the Mortgage Loan sales staff by collecting all necessary documents and managing the transaction to ensure the closing deadline is met.RESPONSIBILITIES
Ensure timely and independent processing of mortgage loan files (in compliance with all applicable laws, regulations, and corporate policies and procedures) from origination through post settlement delivery.
Proactively communicates loan status with the mortgage loan officer and/or customer.
Process loans through underwriting systems and review findings with the underwriter(s) and loan officer; understand pre-qualification guidelines including calculating income and loan to value metrics. Work directly with underwriter to clear conditions.
Arrange loan settlements/closings; notify all related participants, and prepare the completed settlement package for closing.
Review signed settlement papers for accuracy, completeness, and compliance with closing instructions.
Maintain thorough understanding of Conventional, FHA/VA, USDA loan requirements, guidelines, and documentation.
Assist Mortgage Loan Officer in achieving loan goals.
Maintain excellent customer relations and the confidentiality of the customer's personal information.
Remain current and adhere to all regulatory required training.
Attend various mortgage courses or other general banking courses as required.
Gather and compile all loan documents needed from all parties to effectively respond to all mortgage loan requests.
Work with customers and Loan Officer to resolve problems, answer questions, and assist in collection of mortgage payments.
Perform all other duties as assigned.
Commercial Banking Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, sex, religion, national origin, disability, genetic information, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by local, state, or federal law.
REQUIRED SKILLS, EXPERIENCE, AND EDUCATION
High school diploma or the equivalent
Previous Mortgage experience required
Banking experience preferred
Excellent interpersonal and customer service skills; good social skills
Excellent written and verbal communication skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Good organizational skills and the ability to multitask efficiently
Ability to handle high call volume and multiple problem-solving situations
Proficient with computers; good technical skills; working knowledge in word processing, spreadsheet applications, and Platform system
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Punctual & reliable
All applicants must be able to pass the following screens:
Background
Credit
Drug Screen
$36k-50k yearly est. 27d ago
Loan Processors
Jobs for Humanity
Processor job in Barnesville, GA
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with United Bank to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: United Bank
Process a large volume of varying loans following Bank policy and State/Federal regulations. Assist in the documentation, standardization, and measurement of key processes within the department to promote total quality management environment and to allow for the continual improvement and efficiency of key processes.
- Process various loan types submitted by the lending staff with a primary focus on non-real estate loan production, including denials & withdrawals.
- Produce loan documentation according to Bank guidelines and Federal/State regulations.
- Review loan documentation for accuracy and completeness.
- Maintain a basic knowledge of loan tickets.
- Ensure lending staff is following Bank policy and properly documenting any exceptions.
- Acts as a liaison between lender, appraisal department, and attorney as necessary.
- Review existing loan files for documentation deficiencies during processing of an associated new loan request.
- Maintain accuracy and completeness of the collateral tracking and document imaging system.
- Assist lending staff with clearing of documentation exceptions.
- Assist lending staff with general questions.
- Maintain a working knowledge of all applicable State and Federal regulatory and compliance laws and regulations.
- Maintain basic knowledge of consumer and general loan policy.
- Field incoming calls for customer service.
- Performs other duties as assigned.
- High School Diploma or equivalent. Associate's degree preferred.
- Prior loan documentation experience preferred.
- Detail-oriented and possess excellent organizational skills.
- Strong written and verbal communication skills.
- Ability to multi-task and manage frequent change.
- Ability to meet multiple deadlines effectively and efficiently.
- Demonstrate problem-solving skills and abilities.
- Customer Service focused (internal and external) with timely response and follow-up.
- Display a high degree of character and ethics.
- Proficient using Microsoft Office Suite and other related software.
- Pulled from the full job description
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee stock ownership plan
- Employee stock purchase plan
- Flexible spending account
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
$30k-42k yearly est. 60d+ ago
Order Processor
Kentoutdoors
Processor job in Pooler, GA
For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.
KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We're a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.
Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O'Brien, and Onyx.
Your Impact
The Order Processor is responsible for processing orders and preparing them for shipping.
Moving/lifting/stacking boxed orders.
Repackaging of items which may include re-boxing, using bubble wrap or packing paper, and sealing boxes according to packaging guides.
Identify and report any damages and or discrepancies for an order to prevent quality issues for customers.
Process and place the correct shipping labels via use of computer systems according to routing/packaging guides.
Comply with company policies and legal guidelines
Help maintain a safe and orderly environment of the facilities
Utilize RF scanning equipment
Requirements and skills
Proven experience as a packer and/or order shipper
Attention to detail and familiarity with computers
Excellent physical condition and coordination. Able to bend, squat, stand for up to 8 hours.
Ability to lift, move, push, pull boxes up to 60 lbs repetitively
High school diploma
How You Thrive
You go “all out.” You tend to approach everything you do with velocity. From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.
KENT Outdoors is proud to be an Equal Opportunity Employer.
$25k-32k yearly est. Auto-Apply 60d+ ago
Casualty Claims Examiner
TWAY Trustway Services
Processor job in Atlanta, GA
This position is responsible for the oversight of complex and large exposure losses and will report to the
National Casualty Claims Manager. The Casualty Claims Examiner will work alongside claims management,
providing direction and oversight ensuring that compliance with best practices and state/local guidelines
is achieved. In addition, this position will report findings and make recommendations on current practices
including the claim department's performance on meeting regulatory standards.
Job Responsibilities
· Review home office casualty files, provide direction as required to ensure that handling is within
best practice guidelines and local jurisdiction regulations.
· Responsible for providing guidance and direction to claims staff in order to ensure proper
handling and risk mitigation.
· Provide authority and guidance on all bodily injury claims regarding coverage, liability and
damages, as required.
· Provide feedback to leadership and adjusting staff as required for continually improved file
handling.
· Responsible for collaboration with claims staff, front line claims management, senior claims
management and legal counsel.
· Available to answer questions and participate in roundtable discussions with claims staff and
management to provide feedback and guidance on claim handling procedures.
· Complete research pertaining to complex coverage issues, industry trends, and related topics.
· May assist with targeted audits of a particular process or function (e.g. total loss handling, BI
evaluations, cycle times, regulatory reviews, customer service skills, etc.) and/or management
re-audits to verify calibration and accuracy of the first level reviews completed.
· Assist in designing and delivering casualty training as needed to ensure compliance and proper claim handling
Job Qualifications
Formal Education & Certification
Bachelor's degree or equivalent work experience
Knowledge & Experience
· A minimum of five years of adjusting claims. At least two years adjusting/overseeing casualty
claims with high complexity.
· Prior claims management experience and/or auditing preferred.
Skills & Competencies
· Communication and analytical ability at a level to interact with associates, managers, agents and
vendors.
· Demonstrated team building and coordination skills.
· Must possess strong interpersonal skills and the ability to present critical information to Senior
Management.
· Ability to manage multiple priorities and work independently.
· Leadership abilities are necessary, with the ability to make autonomous decisions based on
multiple facts.
· Must be able to work in a fast-paced automated production environment and possess
solid planning and organizational skills including time management, prioritization, and
attention to detail.
· Must meet company guidelines for attendance and punctuality and professional
appearance/decorum.
This indicates the essential responsibilities of the job. The duties described are not to be
interpreted as being all-inclusive to any specific associate. Management reserves the right to add to,
modify, or change the work assignments of the position as business needs dictate. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions of
the job. This job description does not represent a contract of employment. Employment with
AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without
reason or notice by either the employer or the associate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$28k-45k yearly est. Auto-Apply 60d+ ago
Loan Processor III
Guild Mortgage 4.3
Processor job in Marietta, GA
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available.
Essential Functions
The processor is to become the contact for non-licensed activity once the loan is submitted to them.
Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans.
Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation.
Identify potential issues and communicate to consumer and loan officer.
Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues.
Stay current with federal, state regulations, policies and industry trends.
Check ratios and verify accuracy of AUS findings and program applicability.
Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval.
Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary.
Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs.
Update and verify accuracy of data input into system.
Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing.
Order generation of loan documents.
Coach and provide guidance to less experienced Processors as needed.
Use and modify templates to compose professional correspondence and emails.
Provide status updates to Loan Officers and/or borrowers.
Qualifications
High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred.
Total recent work experience includes five or more years' experience as a Loan Processor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans.
Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans.
Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines.
Expert knowledge in new construction documentation and condominium projects.
Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.).
Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness.
Excellent customer service, interpersonal, verbal and written communication skills
Intermediate math skills.
Strong verbal and written communication skills.
Strong detail orientation and highly organized.
Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Supervision
Depending on experience, supervision is intermittent to infrequent
Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization
May provide guidance to less experienced team members to resolve/escalate issues of high complexity
Exercise sound judgment in executing core job responsibilities
Average monthly pipeline is 14 loans.
Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment - no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
This position offers eligibility for incentive compensation. Target Salary Range: $55,000/yr
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
$55k yearly 60d+ ago
Claims Examiner
Harriscomputer
Processor job in Georgia
Responsibilities & Duties:Claims Processing and Assessment:
Evaluate incoming claims to determine eligibility, coverage, and validity.
Conduct thorough investigations, including reviewing medical records and other relevant documentation.
Analyze policy provisions and contractual agreements to assess claim validity.
Utilize claims management systems to document findings and process claims efficiently.
Communication and Customer Service:
Communicate effectively with policyholders, beneficiaries, and healthcare providers regarding claim status and requirements.
Provide timely responses to inquiries and maintain professional and empathetic communication throughout the claims process.
Address customer concerns and escalate complex issues to senior claims personnel or management as needed.
Compliance and Documentation:
Ensure compliance with company policies, procedures, and regulatory requirements.
Maintain accurate records and documentation related to claims activities.
Follow established guidelines for claims adjudication and payment authorization.
Quality Assurance and Improvement:
Identify opportunities for process improvement and efficiency within the claims department.
Participate in quality assurance initiatives to uphold service standards and improve claim handling practices.
Collaborate with team members and management to implement best practices and enhance overall departmental performance.
Reporting and Analysis:
Generate reports and provide data analysis on claims trends, processing times, and outcomes.
Contribute to the development of management reports and presentations regarding claims operations.
$29k-45k yearly est. Auto-Apply 32d ago
Medical Claims Processor I
Broadway Ventures 4.2
Processor job in Atlanta, GA
Job Description
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we're more than a service provider-we're your trusted partner in innovation.
Become an integral part of a dedicated team supporting the World Trade Center Health Program. In this role, you will leverage your strong attention to detail and commitment to accuracy in processing complex medical claims. If you are eager to make a positive impact in the community through your administrative skills, we encourage you to apply.
Work Schedule
Remote
Monday through Friday, 8:30 AM to 5:00 PM EST
Must be able to work 8am - 5pm Eastern Standard Time
Responsibilities
Claims Review and Processing
Analyze and process a variety of complex medical claims in accordance with program policies and procedures, ensuring accuracy and compliance.
Critical Analysis
Adjudicate claims according to program guidelines, applying critical thinking skills to navigate complex scenarios.
Timely Processing
Ensure prompt claims processing to meet client standards and regulatory requirements.
Identify and resolve any barriers using effective problem-solving strategies.
Issue Resolution
Collaborate with internal departments to proactively resolve discrepancies and issues.
Use analytical skills to identify root causes and implement solutions.
Confidentiality Maintenance
Uphold confidentiality of patient records and company information in accordance with HIPAA regulations.
Detailed Record Keeping
Maintain thorough and accurate records of claims processed, denied, or requiring further investigation.
Trend Monitoring
Analyze and report trends in claim issues or irregularities to management.
Assist Team Leads with reporting to contribute to continuous process improvements.
Audit Participation
Engage in audits and compliance reviews to ensure adherence to internal and external regulations.
Critically evaluate and recommend process improvements when necessary.
Mentoring
Mentor and train new claims processors as needed.
Requirements
High school diploma or equivalent.
Minimum of five years of experience in medical claims processing, including professional and facility claims, as well as complex and high-dollar claims.
Billing experience doesn't count towards years of experience qualification
Familiarity with ICD-10, CPT, and HCPCS coding systems.
Understanding of medical terminology, healthcare services, and insurance procedures (experience with worker's compensation claims is a plus).
Strong attention to detail and accuracy.
Ability to interpret and apply insurance program policies and government regulations effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and collaboratively within a team environment.
Commitment to ongoing education and staying current with industry standards and technology advancements.
Experience with claim denial resolution and the appeals process.
Ability to manage a high volume of claims efficiently.
Strong problem-solving capabilities and a customer service-oriented mindset.
Flexibility to adjust to the evolving needs of the client and program changes.
Benefits
401(k) with employer matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Flexible Paid Time Off (PTO)
Paid Holidays
What to Expect Next:
After submitting your application, our recruiting team will review your qualifications. This may include a brief telephone interview or email communication to verify resume details and discuss compensation expectations. Interviews will be conducted with the most qualified candidates. Broadway Ventures conducts background checks and drug testing prior to the start of employment. Some positions may also require fingerprinting.
Broadway Ventures is an equal opportunity employer and a VEVRAA federal contractor. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.
Reasonable accommodations are available for applicants with disabilities. Broadway Ventures utilizes the OFCCP-approved Voluntary Self-Identification of Disability Form (CC-305).
$34k-43k yearly est. 24d ago
ATL Order Processor
Quick Holdings LLC
Processor job in Atlanta, GA
Job DescriptionDescription:
1. Order Processing analyzing order volume to create batches that increase efficiency on production floor.
2. Process orders with minimal errors to support the production process.
3. Troubleshoot and resolve problems to ensure client needs are met.
4. Provide production lead real time support for problems incurred on the production floor while packing orders.
5. Ensure data integrity of orders and supporting processes.
6. Identify areas of process improvement to streamline functions within the order processing department.
7. Implement the process of batching orders, printing orders, correcting bad addresses, and confirming orders and reporting out daily progress in End of Day reports.
8. Utilize the database system 3PL to process orders and track them throughout the order processing process.
9. Utilize the labeling system of ADSI to print and monitor order labeling process.
10. Maintain equipment in order processing department.
Requirements:1. 1-2 years of prior or similar experience. 2. Basic computer skills (e.g. personal computers, printers, email). 3. Knowledge of warehouse operating procedures and protocol.4. Fluent verbal and written communication in English. 5. Prior experience in a distribution, warehouse, or other inventory handling environment. 6. Knowledge and ability to operate inventory control and related computer software. Actively support team concepts and effectively communicate with team members.7. Accurately follow directions, both written and verbal.
$25k-32k yearly est. 10d ago
Loan Post-Closing Coordinator
Farm Credit Services of America 4.7
Processor job in Greenville, GA
We are seeking a Loan Post Closing Coordinator to join our Farm Credit family! This position delivers outstanding service which exceeds customer expectations through facilitating and processing post loan closing activities, completing file documentation, and ensuring procedures are followed to finalize loans with accurate and compliant legal documentation.
Responsibilities:
Post-Close Loan Processing Support: Support the sales/lending function by reviewing and verifying loans in a timely manner in the loan origination system for errors and correct discrepancies if necessary. Follow up with all parties involved to ensure all documents need for the loan files are received, scanned, and stored efficiently and properly.
Customer Service: Ensure existing and potential customers receive prompt, courteous service, and provides general information as to policies and procedures. Ensure daily accounting activities including receipts and disbursements are handled properly, accurately, and timely. Complete system maintenance of customer or loan information as needed
Administrative Support: Assist with general administrative duties to support the operations of the branch location. Support and assist with local level public relations Ensure that internal controls are maintained in accordance with accounting principles, policies, and procedures. Partner and collaborate with branch team members, marketing staff, and facilities manager.
Requirements:
• Education and/or experience equivalent to a High School diploma
• 1-3 years related work experience preferred
• Good knowledge of general office routine and use of office equipment, including phones, computers, copiers, and scanners
• Ability to communicate effectively with all levels of the organization
• Self-motivated, with the ability and desire to learn and willingness to apply new procedures and concepts
• Ability to work independently and as a team member under minimal supervision
• Excellent computer skills
Other Details:
AgSouth is an Equal Opportunity Employer, including veterans and individuals with disabilities.
$46k-65k yearly est. Auto-Apply 7d ago
Loan Processor - Lake Oconee or Watkinsville
Banksouth 3.9
Processor job in Greensboro, GA
Come Join Our Team - Where Every Transaction Tells a Story!
At BankSouth, we're not just in the business of banking; we're in the business of building relationships and empowering our customers to achieve their financial goals. As a trusted community bank, we pride ourselves on delivering personalized service and tailored solutions that make a real impact on the lives of our customers and communities.
About the Role:
BankSouth is currently seeking a qualified candidate to join our Loan Processing team. This is an ideal opportunity for a Legal Assistant or Paralegal in the real estate arena to transition to an "in house" position as well as Loan Processors with experience working for a high-volume commercial/business lender. Our loan processing team is responsible for the accuracy and completeness of all loan documentation. The selected candidate will enjoy working side-by-side with an experienced Loan Assistant as well Relationship Managers, Business Development Officers, Retail Bankers, and Market Leaders to support our rapidly growing bank. This position is also part of a larger team of talented processors who support the organization at our corporate headquarters in Lake Oconee, GA, and other operational locations.
This position can be housed at either our Lake Oconee branch or Watkinsville Operations Center.
Schedule for this Role:
Monday - Friday, 8:00am - 5:00pm
Qualifications
Who We Are Looking For:
A high school diploma or equivalent is required with an associate degree or higher education preferred. Ideal candidate will have experience in loan processing/administration with commercial/real estate loan packages which includes individuals with real estate or paralegal experience. Experience with TRID loans is required.
Benefits Available:
100% bank paid employee only Medical and Dental options
100% bank paid short term disability, long term disability, term life insurance and Teladoc service
Affordable Vision coverage
Health Flexible Spending Accounts (FSA)
Generous PTO and 11 paid holidays
401k retirement plan with company match
Competitive compensation program with monetary incentives
Military veterans encouraged to apply!
BankSouth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
BankSouth does not accept unsolicited resumes from recruiters. All recruiting is managed through BankSouth's Human Resources Department. Please do not contact our hiring managers directly. If you would like to explore a recruiting relationship with BankSouth, please contact our Human Resources Department. All unsolicited resumes submitted through channels other than our Human Resources Department regarded as property of BankSouth.
$30k-36k yearly est. 9d ago
Mortgage Processor
Proplus Staffing
Processor job in Atlanta, GA
We are seeking a detail-oriented and organized Mortgage Processor to join our dynamic team. The ideal candidate will play a crucial role in the mortgage lending process by ensuring that all loan documentation is complete, accurate, and in compliance with regulatory guidelines. This position requires strong analytical skills and a solid understanding of financial services, loan origination, and underwriting processes.
Responsibilities
Review and verify loan applications and supporting documentation for accuracy and completeness.
Conduct credit analysis to assess borrower eligibility and risk factors.
Collaborate with loan officers to gather necessary information for loan processing.
Prepare and submit loan files to underwriting for approval.
Maintain communication with clients, real estate agents, and other stakeholders throughout the mortgage process.
Ensure compliance with FNMA guidelines and other regulatory requirements during processing.
Track the progress of loans in the pipeline and provide updates as needed.
Resolve any issues or discrepancies that arise during the processing phase.
Requirements
Proven experience in mortgage processing or a related field within financial services.
Strong knowledge of loan origination processes, credit analysis, and underwriting standards.
Proficiency in math skills to accurately calculate financial ratios and metrics.
Familiarity with banking operations and contract management related to mortgage loans.
Excellent attention to detail and organizational skills to manage multiple files simultaneously.
Strong communication skills, both written and verbal, to effectively interact with clients and team members.
Ability to work independently as well as collaboratively within a team environment.
If you are passionate about helping clients achieve their homeownership goals through efficient mortgage processing, we encourage you to apply for this exciting opportunity!
$34k-46k yearly est. 60d+ ago
Mortgage Loan Processor
Associated Credit Union 3.8
Processor job in Augusta, GA
Mortgage Loan Processor
Position Description
Department: Mortgages
Reports to: Director of Lending
Skill Levels: Strong analytical skills, ability to multitask, ability to work with deadlines, and ability to build effective working relationships inside and outside of the credit union. Extensive knowledge of the mortgage process and products.
Position Purpose
To uphold ACU's core values: Integrity, Excellence, Service, Trust, Accountability, Commitment, and Teamwork. For mortgage sales, our purpose is: To make homeownership possible for our members and the communities we serve. Position located in Augusta, GA.
Essential Functions & Core Duties
•Work as a team with the Mortgage Loan Originator
•Work with the members and third-party vendors to receive and index documentation that is required for each file
•Work with the Mortgage Loan Originator to ensure that files have the required documents for underwriting
•Ensure all data in the LOS is complete and accurate
•Work with vendors for mortgage processing to ensure that due dates are met on each file
•Maintain effective communication with the Mortgage Loan Originator through all stages of a mortgage loan application
•Establish and maintain effective communication with the borrower through all stages of a mortgage loan application
•Keep the Mortgage Loan Originator, borrower, and third-party vendors updated on a loan's status, items needed to fund, and any foreseeable issues or delays
•Answer hunt group calls to mortgage for existing and new mortgage members
Other Duties & Responsibilities (Optional)
The Mortgage Loan Processor will be responsible for assisting the Mortgage Loan Originator with the origination, processing, and closing of mortgage loans. It will be necessary to have strong working relationships with the mortgage team and provide superior member service to ensure the member's experience in the mortgage process is a positive one.
Qualifications
Education: High school graduate with some college preferred
Experience: Minimum of 2 (two) years of experience working within a financial institution
Core Competencies:
•Must have the ability to handle multiple files and tasks during the day
•Must have the ability to communicate clearly and effectively via in-person, email, and telephone
•Must be proficient in Microsoft Word and Excel
•Must be deadline driven
•Must be extremely organized
•Must be a self-starter and have the ability to work with limited supervision
Performance Metrics
• Number of mortgage loan applications in process
• Number of mortgage loan applications funded as a team
o Minimum expectation: 30 loans per month (15 FNMA & 15 ACU)
o Goal: 60 loans per month (30 FNMA & 30 ACU)
o Stretch goal: 70 loans per month (35 FNMA & 35 ACU)
• Quantity of errors and/or omissions when sending a file to underwriting
• Log in and answer hunt group phone calls 75% of your work day, each day
• Follow ACU Mortgage procedures as well as meet Fannie Mae Guidelines with minimal audit findings and minimal buybacks from Fannie Mae
$36k-45k yearly est. Auto-Apply 10d ago
Mortgage Processor - Athens, GA
Pinnacle Bank 3.5
Processor job in Athens, GA
EMPLOYEE EVALUATION
Employer Department
Pinnacle Bank Mortgage
Job title Exemption status
Mortgage Operations Specialist Non-Exempt
Supervised by
Mortgage Operations Manager
The Mortgage Operations Specialist is responsible for providing guidance and administrative leadership for Mortgage Operations. The team member is also responsible for reviewing procedures to maximize department resources, as well as identifying and making appropriate changes and improvements that can enhance the overall performance of the department. Also responsible for mortgage operations business continuity, vendor management, systems administration and reporting.
The Mortgage Ops Specialist is responsible for the accuracy of loan packages, ensuring guidelines are met and loans are closed in compliance with State, Federal, TILA and RESPA regulations as well as applicable policy and investor requirements. The team member is responsible for being a back-up for processing loan application packages according to compliance guidelines and regulations, submitting files to underwriting, clearing issues and coordinating closings, and will support post-closing processes as needed. Also responsible for reviewing all closed mortgage loans to ensure compliance with regulatory requirements and conformance with Bank policies; keeping accurate records of status and communication on every file; refining procedures as necessary.
The Mortgage Operations Specialist should be proficient in processing and closing Conventional, FHA, VA and USDA loans, purchases as well as refinances. The specialist should be able to manage a pipeline up to 30 - 40 loans per month.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
Skills, Knowledge, Talents
Education
High School Diploma
Prior Experience
A minimum of 3-5 years of related banking experience in the area of mortgage operations
preferred.
Required Skills & Talents
Required Skills & Talents:
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently on a general business level of math, possess general
accounting knowledge (i.e. debits, credits and an understanding of the bank's account
reconciliations)
Project professional image by adhering to guidelines in employee handbook.
Must be able to collect, research and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and
exhibit good judgement.
Must be a leader by example, attentive to detail, work well with others and responsive to
supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Must know loan documentation necessary for position responsibilities.
Must be able to read credit reports and other tools necessary to accomplish position
responsibilities.
Must have knowledge of the following lending regulations:
~Regulation B - Equal Credit Opportunity Act
~Regulation C - Home Mortgage Disclosure
~Regulation Z - Truth in Lending
~HMDA
~RESPA - Real Estate Settlement Procedures
~Bank Secrecy
Must have a working knowledge of compliance guidelines for the bank and the industry.
Must understand the appropriate loan documentation as related to all loan types.
Preferred knowledge and experience with Mortgage Software.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
$33k-45k yearly est. Auto-Apply 14d ago
Consumer Loan Servicing Specialist
Atlanta Postal Credit Union 3.6
Processor job in Hapeville, GA
Seeking past experience servicing consumer loans (auto loans, personal loans) in a high-volume call center-type environment! Assist members (customers) and internal staff with loan service issues and requests - loan payments, due date changes and recalculations, and insurance changes.
Title: Consumer Loan Servicing Specialist
Position Status - Full Time non-exempt (Hourly)
Reports To: Operations Manager
Pay information: $18.53 - $23.16 per hour
The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.
We believe great work is to be rewarded with great benefits. Our benefits include, but aren't limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.
Purpose : The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”
The Consumer Loan Servicing Specialist proactively engages in providing quality-driven member services to existing and potential members of the Credit Union. This includes, but not limited to, completing requests for members on open consumer loans, and monitoring the loan files for irregularities that pose a risk to the Credit Union.
Essential Duties and Responsibilities: Other duties may be assigned.
Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
I promise to demonstrate integrity in all my interactions.
I promise to always treat you with dignity and respect.
I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
I promise to safeguard the security and confidential nature of your financial information.
I promise to greet you with a smile and thank you for your business when your transaction is completed.
I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
Receives and processes a variety of transactions with a high-level of accuracy and in accordance with all APCU service promises, policies, and procedures.
Handles request of varying degrees of complexity; some routine in nature and others requiring research and problem-solving skills to identify and resolve issues.
May complete a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
Engages in need-based dialogue with members to fully understand member needs.
Assist with loan calls to provide loan payment information, debt protection inquiries, request for a letter of guarantee, loan rates, loan payoffs quotes, GAP, and/or warranty claim questions, or address other member questions regarding their existing loan status.
Complete request for file maintenance such as due date changes, Skip-A-Pay, interest rate corrections, payment corrections/recasts, modifications, and payment method changes.
Complete and provide members with the appropriate loan modification or subsequent action form.
Prepare documents for scanning to Synergy.
Scan, audit and index information to member files.
Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that cannot be resolved by yourself.
Receives inbound calls in a call center environment and provides member services in accordance with all guidance, processes, and procedures of the call center.
Based on member needs, may make referrals to internal partners for product delivery
Maintains product knowledge up to date; has a full understanding of the features and benefits of the products and services offered by the credit union.
Effectively uses written and oral communication skills in daily correspondence, completion of tasks, interactions with members, peers, and other internal stakeholders.
Demonstrates attention to detail and strong customer service skills.
Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Other duties as assigned.
Supervisory Responsibilities: No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.
Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED Education and/or Experience:
An associate's degree in business management, Business Administration, or related field of study or 2 years of additional work experience in lieu of degree
2 years of customer service work experience, call center work experience, or loan processing and servicing experience
Working knowledge of Microsoft Office software
PREFFERED Education and/or Experience:
2 years specific member facing work experience within a Credit Union
Prior experience completing transactions in Symitar
Prior experience working in Dealertrack, Repay, State National, Meridian Link, Allied Solutions, and Constant AI
Relevant certificates or certifications
Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.
APCU Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.
The average processor in Macon, GA earns between $18,000 and $33,000 annually. This compares to the national average processor range of $24,000 to $41,000.