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Program clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical program clerk skills. We ranked the top skills for program clerks based on the percentage of resumes they appeared on. For example, 26.7% of program clerk resumes contained data entry as a skill. Continue reading to find out what skills a program clerk needs to be successful in the workplace.

15 program clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program clerks use data entry:
  • Perform eligibility certification, data entry as well as a variety of general clerical duties.
  • Perform duties such as data entry, receiving, admitting, scheduling, and providing assistance and advice to all veterans.

2. Word Processing

Here's how program clerks use word processing:
  • Greet visitors, answer phone, assisting applicants, database input, word processing, filing.
  • Use computers for various applications such as database application and word processing.

3. Copy Machines

Copy machines make duplicate copies of documents and/or photos onto paper. Sometimes also referred to as a photocopier or copier.

Here's how program clerks use copy machines:
  • Maintained Curriculum Vitae s. Operated multiple copy machines simultaneously.
  • Serviced all copy machines daily, and ordered all supplies.

4. Customer Support

Here's how program clerks use customer support:
  • Resolved customer support related issues and provided customer with proper solution.
  • Provided customer support for maintenance agreements.

5. Database Systems

Here's how program clerks use database systems:
  • Maintained and updated filing, inventory, mailing, and database systems.
  • Served as a Personnel Administrative Clerk greeting office visitors, responding to telephone inquiries and managing various automated database systems.

6. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how program clerks use clerical support:
  • Provided direct administrative and clerical support to the Tsunami/Earthquake/Volcano Program manager.
  • Provided clerical support to a team of 5 program specialists in a wide variety of agricultural programs within the agency.

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7. Computer System

Here's how program clerks use computer system:
  • Received/processed all fire qualification records through the National Fire Management computer system.
  • Assisted One-Stop customers and staff including receptionist duties reconcile office data with computer system printouts in I-Train.

8. Front Desk

Here's how program clerks use front desk:
  • Manage front desk operations at Senior Adult Center which includes: answering telephones, scheduling of classes, appointments and events.
  • Maintained sufficient supply of office materials and provided back-up support to front desk staff.

9. Veterans

Here's how program clerks use veterans:
  • Researched veterans' eligibility and contracted for appropriate medical services.
  • Collected veterans and property information from mortgage lenders.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how program clerks use telephone calls:
  • Type, file, organize, place and receive telephone calls and work with Microsoft Word and Excel.
  • Receive, screen and direct telephone calls and greet or assist internal or external customers.

11. Fax Machines

Here's how program clerks use fax machines:
  • Repaired laptop or desktop computers, cell phones, printers, fax machines, and other technology.
  • Maintain copy and fax machines, send, retrieve and route all incoming faxes.

12. Schedule Appointments

Here's how program clerks use schedule appointments:
  • Assist patients with application process to receive medications, transcribe medication labels, schedule appointments, filing charts, consult with physicians
  • Receive patients, schedule appointments, and maintain patient records for WIC and associated dental program.

13. Rewind

Here's how program clerks use rewind:
  • Utilize all appropriate documentation according to Club Rewind procedures.
  • Collect and maintain all records of payments made to Club Rewind for the regular program and for special events.

14. Travel Arrangements

Here's how program clerks use travel arrangements:
  • Provide administrative support to Federal Programs Administrator, including scheduling of appointments, meetings, trainings, and travel arrangements.
  • Provided general administrative functions to include making travel arrangements, communicating with other departments to ensure completion of projects.

15. Statistical Reports

Here's how program clerks use statistical reports:
  • Prepared detailed and comprehensive statistical reports based on collection and manipulation of data via system queries for various programs.
  • Corresponded with AIDS patients, physicians and hospital personnel to compile highly confidential data to generate statistical reports.
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List of program clerk skills to add to your resume

Program clerk skills

The most important skills for a program clerk resume and required skills for a program clerk to have include:

  • Data Entry
  • Word Processing
  • Copy Machines
  • Customer Support
  • Database Systems
  • Clerical Support
  • Computer System
  • Front Desk
  • Veterans
  • Telephone Calls
  • Fax Machines
  • Schedule Appointments
  • Rewind
  • Travel Arrangements
  • Statistical Reports
  • Office Equipment
  • Office Machines
  • Direct Calls
  • Photo Identification
  • Administrative Tasks
  • PowerPoint
  • Role Model
  • GED
  • Urgent Situations
  • Mail Handling
  • Community Programs
  • Coordinators
  • Management System
  • WIC
  • Office Programs
  • Student Attendance
  • Telephone Inquiries
  • Attendance Sheets
  • Financial Reports
  • Financial Statements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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