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Program lead skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical program lead skills. We ranked the top skills for program leads based on the percentage of resumes they appeared on. For example, 13.4% of program lead resumes contained project management as a skill. Continue reading to find out what skills a program lead needs to be successful in the workplace.

15 program lead skills for your resume and career

1. Project Management

Here's how program leads use project management:
  • Lead project management quality and initiatives within Production Systems and Production planning with emphasis and focus on total quality management.
  • Received PMI Certification as identified through the Project Management Institute requirements of project completion hours and course requirements.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how program leads use hr:
  • Train and mentor other HR team members, management and staff in compensation processes, standards and systems/tools.
  • Worked with HR to recruit key employees and the selection of consultants and outsource-vendors.

3. Work Ethic

Here's how program leads use work ethic:
  • Served as a positive adult role model for children by displaying appropriate dress, speech, work ethic, and attitude.
  • Required to be vocal, inspiring, and maintain a fun atmosphere while reinforcing a work ethic for success.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how program leads use cpr:
  • Received training and certification in American Red Cross Standard First Aid and CPR to ensure a safe and healthy atmosphere.
  • Managed a team of four on site staff members and supervised children grades Kindergarten - Fourth Grade, CPR Certification.

5. Customer Satisfaction

Here's how program leads use customer satisfaction:
  • Performed risk analyses to identify and mitigate barriers to the transformation process while emphasizing claim auto adjudication and maximizing customer satisfaction.
  • Participate in new tool/application implementations; drive improvements in online processes; improve customer satisfaction/NPS

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program leads use customer service:
  • Provided customer service and program management to clients in site-specific, parks and recreational facility that provides educational programming to public.
  • Instructed lower-level employees in modeling appropriate behaviors and techniques when working with children and families providing better communication and customer service.

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7. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how program leads use professional development:
  • Seek professional development opportunities for laboratory staff through technical vendors, business skills training, professional speakers and unique training conferences.
  • Collaborated with Learning & Professional Development team to design and facilitate training programs focused on career development and coaching/advising skills.

8. Kids

Here's how program leads use kids:
  • Monitor and implement structured organized activities for 20-25 kids daily in an educational environment according to the program schedule.
  • Helped rehabilitate kids getting out of juvenile detention.

9. Patients

Here's how program leads use patients:
  • Ensured all patients were scheduled and caseloads were appropriately and equally distributed among staff in accordance with policy.
  • Designed and continue to co-facilitate with Chaplain a weekly spirituality group focusing on spiritual based recovery for patients.

10. Excellent Interpersonal

Here's how program leads use excellent interpersonal:
  • Thrived in a changing environment with many obstacles by exercising excellent interpersonal skills and communication skills.
  • Commended for excellent interpersonal skills on performance reviews.

11. Enterprise Applications

Here's how program leads use enterprise applications:
  • Delivered 100% application integration to SAP for more than 150 enterprise applications including storefront transactions with no production failures.

12. PowerPoint

Here's how program leads use powerpoint:
  • Produced and refined PowerPoint presentations in support of ongoing programs and initiatives.
  • Developed curriculum, training materials, and PowerPoint presentations for diverse audiences.

13. Math

Here's how program leads use math:
  • Organized and developed a sequential, interdisciplinary curriculum for elementary students in language arts, ecology, math and the arts
  • Facilitated discussions of appropriate level of math and reading skills as well as supervised and organized physical exercise activities.

14. Ongoing Maintenance

Here's how program leads use ongoing maintenance:
  • Performed ongoing maintenance to nursery plants including seed treatment, propagation, and after- care for restoration.

15. Provide Management

Here's how program leads use provide management:
  • Integrated probabilistic risk assessments and qualitative risk data to provide management with additional information for risk informed decision making.
  • Established an office-wide governance process to provide management insight into the program status.
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List of program lead skills to add to your resume

Program lead skills

The most important skills for a program lead resume and required skills for a program lead to have include:

  • Project Management
  • HR
  • Work Ethic
  • CPR
  • Customer Satisfaction
  • Customer Service
  • Professional Development
  • Kids
  • Patients
  • Excellent Interpersonal
  • Enterprise Applications
  • PowerPoint
  • Math
  • Ongoing Maintenance
  • Provide Management
  • Homework Assistance
  • Mathematics
  • Shared Services
  • Leadership
  • Conflict Resolution
  • DOD
  • Sigma
  • Role Model
  • Classroom Management
  • Academic Enrichment
  • PMO
  • Kindergarten
  • Earned Value Management
  • Cost Savings
  • After-School Program
  • Physical Education
  • School Administration
  • Educational Programs
  • Student Safety
  • Community Services
  • Community Events
  • Fine Arts
  • Early Development
  • Developmental Disabilities
  • Academic Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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