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Quality assurance tester jobs in Greenwood, IN - 309 jobs

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  • Quality Assurance Automation Engineer

    T2 Systems 4.2company rating

    Quality assurance tester job in Indianapolis, IN

    The QA Automation Engineer ensures the quality and reliability of software products. You will develop and maintain automated test scripts, performance tests, and other test types to validate product functionality and stability. Strong analytical skills, attention to detail, and effective communication are essential for success in this role. You play a critical role in delivering high-quality software that meets customer expectations and contributes to the success of T2 Systems. Essential Position Functions Provide QA input and perspective throughout the entire product development lifecycle, following the principle of "shift left" Advocate for clear requirements and collaborate with the product team to ensure requirements are met and QA processes are followed Actively contribute to test automation, following and improving automation best practices Estimate complex QA tasks and deliver high-quality results Identify and perform non-functional testing, including load and stress testing Deliver testing and automation on time, resolve blockers, and communicate issues before escalation Execute tests and automation according to provided estimates and scope Create feature test plans, test summary reports, deployment plans, and other documentation aligned with the defined QA strategy Promote test automation to reduce manual testing efforts Identify and resolve root causes of failed automation tests Follow defect management procedures Plan and execute regression testing for product releases to ensure high-quality software delivery Share knowledge and best practices within the QA department Identify and communicate cross-product dependencies, collaborating with teams to address them Contribute to continuous improvement initiatives within teams, the department, and the organization Education and Qualifications Bachelor's degree in Engineering, Computer Science, or equivalent experience 3+ years of experience in QA or Software Engineering 3+ years of experience in automated QA testing Preferred: ISTQB/ASTQB CTFL certification or more advanced Required Technical Skills Senior-level knowledge of ISTQB fundamental testing processes, principles, and techniques Knowledge of non-functional testing theory and best practices (e.g., volume, load, stress, endurance testing, basic OWASP security testing) Proficiency in QA automation and scripting languages (Python, pytest, and Playwright experience preferred) Excellent knowledge of automation best practices (e.g., clean coding, Page Object Model, Test Automation Pyramid) Knowledge of software testing tools and best practices (e.g., SQL, REST & SOAP APIs, mobile testing, Browser Dev tools, CI/CD tools) Knowledge, Skills, and Abilities Strong communication skills and work ethic Skill in problem-solving, risk identification, analysis, and mitigation Ability to analyze, plan, and estimate QA tasks and deliverables Familiarity with Agile practices and processes This position is open to Indianapolis, Indiana, Mesa, AZ and Burnaby, Canada office. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $60k-78k yearly est. 2d ago
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  • Senior IT QA Automation Lead (Local Only/ Indianapolis, IN. Based)

    Republic Airways 4.7company rating

    Quality assurance tester job in Indianapolis, IN

    **Job Category:** Information Technology The Senior QA Automation Lead oversees the quality assurance function for Republic Airways leading a team of QA engineers to ensure the delivery of high-quality software products by defining test strategies, executing comprehensive testing plans, identifying defects, and collaborating closely with development teams to drive continuous improvement in the software development lifecycle. This role establishes QA governance and best practices and collaborates with the business product owners and participate in defining the quality goals for the overall product including user experience and compliance. This role requires hands on experience on creating test script and automation framework. **ESSENTIAL DUTIES** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions._ **Test Strategy & Planning:** + Coordinates all the software QA needs across the Republic portfolio including performance testing, end-2-end testing, test automation, regression testing, user experience and validate the system capability and scalability + Develop and execute comprehensive test strategies aligned with project requirements, including functional, regression, performance, and usability testing. + Collaborate with product owners, developers, and stakeholders to understand product features and define acceptance criteria. + Design and maintain a robust test suite, leveraging both automated testing techniques and manual (as required) + Prioritize and estimate testing efforts to meet project deadlines. **Team Leadership & Mentorship:** + Lead and mentor a team of QA engineers, providing guidance, technical support, and career development opportunities. + Assign tasks effectively, monitor progress, and address performance issues within the QA team. + Foster a culture of quality within the team, promoting best practices and continuous improvement. **Test Execution & Defect Management:** + Oversee the execution of test cases across various testing phases, ensuring thorough coverage of product functionalities. + Define quality assurance automation development plans, including scoping, scheduling, implementation and metrics. + Identify, document, and track defects using defect management tools, providing clear and concise descriptions to facilitate bug resolution. + Collaborate with developers to reproduce issues and prioritize bug fixes. **Automation & Tooling:** + Write and review the test scenarios, test scripts and test cases. Involved in the execution and development of test automation. + Drive the implementation and maintenance of automated testing frameworks, including unit, integration, and UI automation. + Identify opportunities for automation and optimize testing processes to improve efficiency. + Evaluate and recommend new testing tools and technologies to enhance quality assurance capabilities. **Quality Assurance Processes & Reporting:** + Establish and enforce quality standards and metrics to measure the effectiveness of testing activities. + Generate detailed test reports, analyzing test results to identify trends and areas for improvement. + Proactively communicate quality risks and mitigation strategies to project stakeholders. + Performs other duties as assigned or required. **REQUIRED & PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES** _The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job._ **REQUIRED EDUCATION and/or EXPERIENCE** + Bachelor's degree in Computer Science, Software Engineering, or a related field. + 5+ years of experience as a QA Engineer with demonstrable leadership experience in managing a QA team. + Robust expertise in automated testing techniques, including API testing and UI automation frameworks (e.g., Selenium, Appium). + Deep understanding of quality assurance test automation standards, relevant tools/frameworks/software, best practices, objectives, development, implementation, execution, and reporting. + Ability to write various types of automation such as generating data to support various testing efforts. + Excellent analytical and problem-solving skills with the ability to identify root causes of defects. + Proficiency in defect tracking tools (e.g., Jira) and test case management platforms. + Strong communication and collaboration skills to effectively interact with cross-functional teams. + Strong understanding of software development lifecycle (SDLC) and Agile methodologies. + Excels at championing agile (Scrum & Kanban) development and software engineering best practices + Proficiency in the following technologies/concepts as they pertain to automated QA testing + Azure DevOps and Git + Entity Framework and/or SQLAlchemy + MS SQL and/or PostgreSQL + React and TypeScript + Apple Swift Development (Xcode, SwiftUI, and UIKit) + Android Development + PHP + Knockout.js LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively communicate and present information. REASONING/PROBLEM SOLVING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. DECISION MAKING Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Decisions tend to be of moderate cost. **PHYSICAL DEMANDS** _The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job._ + Able to talk or hear up to 35% of the time. + Able to sit over 70% of the time. + Able to focus with clear vision at 20 inches or less (computer screen). **WORK ENVIRONMENT** _The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job._ Typically, not exposed to extreme environmental conditions. **TRAVEL REQUIREMENTS** Travel up to 10% of the time, including overnight stays. **EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Equal Opportunity Employer, Disability and Veteran Accommodations** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It's an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles - those words are put into action each and every day at Republic.
    $94k-111k yearly est. 60d+ ago
  • Quality Assurance (Automation) Tester

    Govcio

    Quality assurance tester job in Indianapolis, IN

    GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Clearance Required: + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7211_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_
    $100k-110k yearly 31d ago
  • TEST IN006 - Greenwood General Application

    Christian Brothers Automotive 3.4company rating

    Quality assurance tester job in Greenwood, IN

    Christian Brothers Automotive Our mission is simple: To create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. These principles have taken our organization to over 300+ locations all across the country. We strive for excellence in service as the #1 Automotive Repair Franchise in the country. We have a great culture, a great mission, and a great time. We hope you'll consider joining us! The job description will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration. Qualifications The qualifications will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration. Additional Information All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.
    $73k-94k yearly est. 8h ago
  • Quality Assurance Analyst

    Psi Services 4.5company rating

    Quality assurance tester job in Indianapolis, IN

    **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $58k-82k yearly est. 33d ago
  • AdultEd Registration Tester PT T/R PM

    MSD Wayne Township 3.7company rating

    Quality assurance tester job in Indianapolis, IN

    and Expectations Reporting Structure: The Life Coaches report to the Lead Life Coach Performance Agreement: The Wayne Township Adult Education (WTAE) Life Coach will perform all aspects of the communicated job description. This employee will effectively meet the performance expectations of the MSD of Wayne Township. Formal performance evaluation will be conducted annually. Purpose: To provide services to aid student success in curriculum, address barriers and attendance, serve as a liaison to community resources, accommodations, and continue onto post-secondary schooling or careers. PERFORMANCE RESPONSIBILITIES: DOMAIN I: ORIENTATION & NEW STUDENTS Conduct ELL and HSE Orientation presentation and review all program expectations Alert registration staff of HSE students under 18 (16/17 year olds) Address referrals sent by staff Track and addresses barriers of students Assists registration in INCE administration as needed Help students explore INCE results DOMAIN II: CLASSROOM SUPPORT Address chronically absent students as referred by staff Support students with accessing test scores and schedule changes via Connectable Engage tardy student to build better success plans for employability Conduct academic reviews for students prior to testing Provide leadership to address sub, tech, security, and building needs DOMAIN III- COMMUNITY RESOURCES Assist with maintaining and expanding adulted.info/lc website with defined services including; housing, food, income, health, child care, additions, mental health, legal support, transportations, disabilities, immigration, and employment Support with school-wide community resource fairs with community agencies Support with engagement events such as coat drives, food drives, volunteer opportunities, and other ways of giving back to the community Assist with outreach with events such as Community Leader Luncheon, Guidance Counselor, Fall Conferences, Backpack Events, LAP, JAG, IWC, COIN, Latino Resource Fair, Shalom, and Back to School Nights Support with quarterly Life Coaching Corner newsletters is sent with featured success stories, post secondary, career training, and barrier resources - links to our pages. DOMAIN IV: STUDENT SUPPORT Offer emotional and personal support for students in need or crisis Reinforcement of employability and life skills Maintain accurate and confidential records to be shared only with Lead Coach or Coordinator Partner with ES Supervisor to create a Students4Hire pages for ELL and HSE student with professional headshots, resumes, assist with job applications, and practice interviewing skills Capture achievements in Connectable; citizenship, employment, post secondary, promotions, military, apprenticeship, etc. Assist with professional appointments, credential evaluation, translated resources, college applications, fafsa and documents Engage students to build digital literacy. Assist students with post secondary entry and record achievements in Connectable Immediately share and document issues with abuse, harassment, and concerns with the Coordinator. Assist with drills and emergencies per the drill and be prepared to provide grief counseling. Support Student Ambassador Program and Council DOMAIN V: WAYNE COMMUNITY/CLASSROOM CULTURE Represents WTAE at Ecosystem meetings Advocate for and display cultural competency and equity Ensure a positive culture and environment Exude professionalism and enthusiasm Collaborate and proactively communicate with colleagues for a successful team Attend all Professional Development and Coaching meetings. Contracted Days: Schedule assigned by the site calendar.
    $46k-76k yearly est. 4d ago
  • Do Not Apply - Test

    Maximus 4.3company rating

    Quality assurance tester job in Indianapolis, IN

    Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results. - Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives. - Create and maintain any additional ad hoc analytics requests. - Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools. - Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels. - Assist Human Resources in carrying out various human resources programs and procedures. Minimum Requirements - Bachelor's degree with 3+ years of experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 50,000.00
    $46k-88k yearly est. Easy Apply 4d ago
  • Tester

    Marmon Holdings 4.6company rating

    Quality assurance tester job in Seymour, IN

    Marmon Utility LLC As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. POSITION SUMMARY We are seeking a detail-oriented and technically skilled Tester to join our Marmon Utility team. The Tester will be responsible for inspecting and testing electrical wire and cable products to ensure compliance with internal quality standards and external industry specifications. This role is essential to maintaining product integrity and customer satisfaction.Shift Details: 11:00 pm - 7:00 am(Monday - Friday) ESSENTIAL JOB FUNCTIONS Review documentation / work orders, production instructions and engineering specifications Set up for tests including but not limited to: Move product / reels within work areas including lower and upper mill Load / manage payoff and take up machines Strip cables and attach appropriate test equipment Perform appropriate tests, operate equipment and interpret results Rewind, cap, and prep reels for shipping Monitor / verify process Operate fork truck and other product moving equipment, change propane cylinders Identify and report non-conformities or defects to appropriate personnel Support root cause analysis and continuous improvement initiatives Comply with safety, environmental, and company policies and procedures at all times Perform other duties as assigned EDUCATION, EXPERIENCE AND KNOWLEDGE QUALIFICATIONS Experience in a manufacturing or testing environment, preferably in the wire and cable industry Familiarity with quality control principles and inspection techniques, is a plus Ability to read and interpret technical drawings, schematics, and specifications, is preferred Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.
    $68k-83k yearly est. Auto-Apply 60d+ ago
  • Engineer, Quality Assurance

    Apidel Technologies 4.1company rating

    Quality assurance tester job in Plainfield, IN

    Job DescriptionDevelops and implements methods and procedures for process control, process improvement, testing and inspection to ensure that the products are free of flaws and function as designed. Designs and installs sophisticated testing equipment and performs product testing and analysis to maintain quality levels and minimize defects and failure rates. Analyzes reports and defective products to determine trends and recommend corrective actions. Collaborates with supplier representatives on quality problems, ensures that effective corrective actions are implemented and contributes to supplier quality improvement programs. This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and no experience.
    $62k-86k yearly est. 4d ago
  • SAP Test Lead

    Cayuse Holdings

    Quality assurance tester job in Indianapolis, IN

    **Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision. **Responsibilities** **Key Responsibilities:** + Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression). + Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases. + Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance. + Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan. + Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues. + Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams. + Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact. **Qualifications** **Required Skills & Qualifications:** + **Experience** : + Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC). + Experience working in Agile, Waterfall, and hybrid methodologies. + **Technical Knowledge** : + Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus. + Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager). + Hands-on experience with performance testing frameworks/tools. + **Soft Skills** : + Excellent leadership, communication, and stakeholder management skills. + Strong analytical, problem-solving, and decision-making abilities. + Strong organizational and project management skills. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ _Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._ **Pay Range** USD $55.00 - USD $65.00 /Hr. Submit a Referral (************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _2025-3043_ **Category** _Information Technology_ **Position Type** _Independent Contractor_ **Remote** _Yes_ **Clearance Required** _None_
    $55-65 hourly 60d+ ago
  • TMS Compliance QA Analyst IV

    Coinbase 4.2company rating

    Quality assurance tester job in Indianapolis, IN

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines. * Proactively seek opportunities to tackle challenging and impactful assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause analysis on thematic issues * Identify procedural gaps or inconsistencies and provide proposed solutions * Conduct training of new QA and QC joiners along with validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows. * Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards * Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution * Support agents in addressing their queries on complex procedural requirements * Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges. * Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios *What we look for in you:* * 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator * Working knowledge of BSA/AML laws, regulations, and rules for financial services/products * ACAMS or equivalent AML qualification * Experience in assisting, developing, and producing metrics and reporting * Strong written/verbal communication, critical thinking, and problem-solving skills * Highly-motivated, analytical, organized, innovative, and adaptive * Multi-tasking ability, team-oriented, and a self-starter * Proven ability to work collaboratively with global partners in other functional units * Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary * Ability to work with limited direction from management when situations occur * Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets *Nice to haves:* * ACAMS certification or equivalent AML certification * Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality assurance. * Advanced degree in business, finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365-$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $99.4k-116.9k yearly 60d+ ago
  • Software Tester

    Collabera 4.5company rating

    Quality assurance tester job in Columbus, IN

    Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Details: Location: Columbus, IN Job Title: Software Tester Duration: 3+ Months (Strong possibility of getting Permanent) Responsibilities: · Provides support and assistance to technology team serving as a liaison between business and technology to translate application defects into workable solutions. · Assists in the preparation of the testing strategy and testing the execution plan. · Works on quality assurance for new releases of a service software application that is being developed in house. · Creates and maintains test plans. · Conducts unit and system testing. · Maintains test results documentation. · Assists in identifying and implementing defect resolutions. · Gathers, analyzes, and documents current practices, workflows, and business needs to identify efficiencies, alternatives, and gaps. · Assists with problem analysis. · We need bright, detail oriented, quick learner and has good software testing skills. · For current release support - quality assurance validation for development of a service support software application. · Program follows project methodology so there is continued repetitive testing cycles of small functionality groupings in addition to end to end full system testing. Additional Information To know more about this position, please contact: Ujjwal Mane ************ ****************************
    $62k-79k yearly est. Easy Apply 60d+ ago
  • Engineer - FUME & CSQ PRD Quality Assurance

    Eli Lilly and Company 4.6company rating

    Quality assurance tester job in Indianapolis, IN

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Job Summary: The Engineer - Facility, Utilities, HVAC, and Equipment (FUME) & Computer Systems Quality (CSQ) QA is a hybrid role that is responsible for the Quality oversight of FUME and computer systems regarding system development and lifecycle support for development and clinical supply operations across Product Research and Development (PR&D) to ensure compliance with quality systems and cGMP. This role provides technical guidance and leadership with non-conformance investigations, construction, equipment and computer systems design and validation, change control proposals, procedure revisions, GMP drawings, commissioning and qualification, and maintenance. This position is essential for maintaining GMP compliance and providing support to internal / external audits. Key Responsibilities: Contribute Quality expertise from a FUME standpoint to ensure successful execution of capital projects at LTC-N (primarily focused on K360 pilot plant). Collaborate with PRD CSQ QA representative(s) to effectively manage CSV workload, ensuring timely and comprehensive delivery of all CSQ work at LTC-N Coach and mentor others in aspects of fundamental Quality Engineering and computer system validation support, including process knowledge, problem solving, project management, and documentation design. Provide consultation and interpretation of local procedure, Lilly and Global standards, and regulatory expectations. Review and approve applicable procedures to ensure compliance with Lilly Quality standards and regulatory requirements. Assess potential gaps between local procedures and Lilly and Global standards and facilitate remediation efforts. Influence and oversee the Commissioning and Qualification (C&Q) and Computer System Validation (CSV) of GMP assets including review and approval of associated Engineering/GMP deliverables. Influence and oversee GMP drawings including review and approval of GMP drawings Evaluate potential product quality impact for any GMP-related incident (Change Control and non-conformance), perform initial leveling, and support the investigations to ensure proper RCA and establishment of effective CAPA to prevent recurrence. Escalate/Notification to Management for departure of critical nature and assure issues are addressed appropriately. Perform Quality approvals of GMP documents such as Critical Alarm Audits, Utilities Reports, Business Reviews and Periodic Quality Evaluations Ensure PR&D is audit ready at all times and participate in internal/external inspections. Basic Requirements: Bachelor's degree in biochemistry, engineering, pharmacy, or science-related field At least 5 years' experience supporting cGMP manufacturing (QA, TSMS, operations, engineering, auditing, etc. Previous experience as a FUME or CSV professional Additional Skills/Preferences: Strong knowledge of GMP, FUME processes, and Computer System Validation principles. Become/remain certified on CSV (Computer System Validation) Excellent communication and documentation skills. Ability to work collaboratively in a fast-paced environment. Proficient in influencing complaint/deviation/change authors via both verbal and written feedback Proven ability to envision and oversee implementation of continuous improvements Previous QA experience Additional Information: On-site, day shift position located in Indianapolis (LTC-N) with expectation of 3 days per week minimum on-site but flexibility given to the days. After hour support may be required depending on business need. Occasional travel ( Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $65,250 - $169,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $65.3k-169.4k yearly Auto-Apply 48d ago
  • Quality Assurance Analyst

    Anchor Point Technology Resources 3.9company rating

    Quality assurance tester job in Indianapolis, IN

    Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana, with locations in Cincinnati, OH and Louisville, KY. Anchor Point is a locally owned WBE. At Anchor Point, we will work closely with you to gain a precise understanding of your business so we can deliver the best solutions. Our staff of IT professionals is available to conduct technical screenings to ensure that only the most technologically proficient candidates are presented to you. We recognize that even the most technically skilled individual may not have what it takes to fit in your organization. Therefore, we also take great care in screening individuals on their non-technical abilities. Through progressive thinking, creativity and technical expertise we are able to match the perfect resource to your need. Job Description Design, develop, and implement manual test scripts, test plans, and test cases. They will be expected to define and track quality assurance metrics such as defect densities and open defect counts as well as have experience with regression and black box testing. They must be familiar with NT, UNIX and/or Solaris environments; however the tests will primarily be in Windows. The ideal candidate will have experience pulling and validating data from databases such as SQL and Oracle as well as a strong back-end testing experience. The testing and development will be broken up into 2-3 week sprint cycles so if a candidate has experience working in an Agile/Scrum environment, they will be a huge asset to this team. Candidate must be comfortable working closely with various cross functional groups including, developers, business analysts, project managers, and business leaders throughout the 2-3 week sprint cycles. Defect/Bug tracking is done with JIRA and if a candidate has experience with automation testing (Selenium, Cucumber, etc…) that would be a huge plus. Qualifications Required: 4-5 years Manual Testing 4-5 Experience writing custom test cases, test plans, and test scripts (from scratch, not modifying existing test scripts) Experience testing web-based applications Backend testing experience Strong Database Knowledge (Oracle/SQL) pulling out data and validating it Agile/Scrum Experience Regression Testing Black Box Testing Understanding of Agile and working within Scrum teams. Additional Information All your information will be kept confidential according to EEO guidelines.
    $64k-90k yearly est. 8h ago
  • Sr. Quality Analyst

    Bluestone 4.1company rating

    Quality assurance tester job in Indianapolis, IN

    blue Stone Executive Search specializes in technical searches, aligning top IT professionals with superior companies worldwide, Job Description We are seeking a Sr. Quality Analyst for our client, a $350M+ recognized and viable leader in the business services industry on a full-time, permanent basis. The Sr. Quality Analyst will play an integral role in ensuring the accuracy and quality of business processes, business systems, data, and end-user experience for new and existing business systems. The Sr. Quality Analyst will work closely with customers, business partners, project managers, and team members in pursuit of business process and software quality solutions. The role is responsible to manage requirements and testing processes, develop routine test cases, test scripts, and coordinate testing efforts for all assigned projects. The Sr. Quality Analyst must have a strong understanding of both technology and business and must be comfortable performing quality assurance for both. ESSENTIAL DUTIES AND RESPONSIBILITIES Define strategy for testing web-based and ETL applications Create, manage and document testing strategies and plans. Implement the different phases of testing, such as unit testing, functional testing, system testing, integration testing, UAT, regression testing, performance testing and security testing Develop test procedures and test cases from written requirements, estimate testing tasks, and schedule target dates for deliverables Perform test design, data creation, automated and manual testing, and capture results Perform test readiness reviews and requirements sessions with business analysts and developers Provide leadership and mentoring to team members in addition to performing hands-on quality assurance tasks Define, implement and track metrics to measure performance, skills, data reliability and effectiveness of testing Forecast resource requirements and skills in order to establish a testing team that supports current and long-term testing needs Prioritize and monitor testing activities to ensure the end product are completed on time and within established budgets while meeting Fuzion Analytics quality standards Generate reports that clearly communicate testing results, concerns, and project status Qualifications 5+ years of experience in Software Quality Assurance or similar discipline, including experience as a testing lead with large scale client server and/or web-based application testing efforts Excellent communication skills (verbal and written) and experience being a liaison for project managers and senior leadership for all testing activities Expert in building relationships with technical and non-technical peers throughout the company to integrate testing activities Comfortable working with customers, vendors, and clients external to the organization in order to ensure quality goals are met Experience working with high volumes of data Keen understanding of graphical user interface design Advanced understanding of test strategy development, test planning, defect reporting and test case design techniques for complex products Thorough understanding testing approaches and concepts, such as unit testing, functional testing, system testing, integration testing, UAT, regression testing, performance testing, security testing and Agile development Experience with Agile, Waterfall and RUPP software development practices and methodologies, version control practices and defect management practices Able to interpret technical and software testing concepts to internal non-technical audiences as well as clients Expertise in Microsoft Offices Suite (emphasis on Excel and Word) to organize information and develop influential communications EDUCATION/TRAININGRequired: Bachelor's degree or comparable professional experience Additional Information
    $77k-98k yearly est. 60d+ ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance tester job in Indianapolis, IN

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $62k-80k yearly est. 60d+ ago
  • Pharmaceutical QA Data Analyst

    Global Channel Management

    Quality assurance tester job in Indianapolis, IN

    Pharmaceutical QA Data Analyst needs 5-7 years experience required. Pharmaceutical QA Data Analyst requires: Hybrid 3 days on-site (Monday, Tuesday and Thursday), 2 days home Flexible on start and end time Strong background in pharmaceutical manufacturing and quality processes and/or laboratory/QC functions Hands on experience with data management, data remediation, and/or data integrity practices. Pharmaceutical QA Data Analyst duties: Monitor non-terminal data and edit/create presentations, charts, diagrams, graphics, and technical documentation. Create risk assessment documentation, Create knowledge management documentation Collaborate with internal teams and stakeholders to assist in analyses of data from a variety of IT systems (MES, LIMS, LES, etc).
    $62k-80k yearly est. 60d+ ago
  • Performance Quality Analyst II

    Carebridge 3.8company rating

    Quality assurance tester job in Indianapolis, IN

    Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: * Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. * Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. * Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. * Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. * Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. * Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. * Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * WGS Claims processing experience strongly preferred. * Experience/knowledge with local claim processing. * Understanding of individual member benefits and cost shares preferred. * Understanding of small, large and national group benefits and cost shares preferred. * Prefer contract language. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • CORP_Generic_US_JPMC 'enable auto approval for testing'

    JPMC

    Quality assurance tester job in Indianapolis, IN

    Test
    $41k-66k yearly est. Auto-Apply 60d+ ago
  • Test Job

    Sales Demo-Bennie Doss

    Quality assurance tester job in Indianapolis, IN

    Job Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $41k-66k yearly est. 5d ago

Learn more about quality assurance tester jobs

How much does a quality assurance tester earn in Greenwood, IN?

The average quality assurance tester in Greenwood, IN earns between $50,000 and $89,000 annually. This compares to the national average quality assurance tester range of $55,000 to $99,000.

Average quality assurance tester salary in Greenwood, IN

$67,000
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