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Receiver dispatcher skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical receiver dispatcher skills. We ranked the top skills for receiver dispatchers based on the percentage of resumes they appeared on. For example, 20.9% of receiver dispatcher resumes contained customer service as a skill. Continue reading to find out what skills a receiver dispatcher needs to be successful in the workplace.

15 receiver dispatcher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receiver dispatchers use customer service:
  • Generated and mailed monthly statements, maintained files and provided quality customer service.
  • Develop and maintain exceptional customer service to both internal and external customers.

2. Inbound Calls

Here's how receiver dispatchers use inbound calls:
  • Received inbound calls for emergency roadside assistance.
  • Contract Satellite Installation Company Professionally answered inbound calls from potential customers and scheduled installations of their home or office satellite system.

3. CAD

Here's how receiver dispatchers use cad:
  • Documented all necessary information from member on CAD.
  • Utilized CAD system to expedite and prioritize transports under non-emergency and emergency time constraints.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receiver dispatchers use telephone calls:
  • Answered telephone calls and directed them to appropriate department.
  • Received telephone calls and assisted subscribers, service installers, and contractors experiencing technical problems with their security equipment and systems.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how receiver dispatchers use payroll:
  • Maintained accounts receivable/payable accounts, payroll.
  • Maintain excel spreadsheet of weekly payroll records.

6. Service Calls

Here's how receiver dispatchers use service calls:
  • Delegate thirteen service technicians to commercial and residential service calls.
  • Scheduled customers and technicians for service calls and installs created and renewed yearly service contracts.

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7. Inventory Control

Here's how receiver dispatchers use inventory control:
  • Manage inventory control and storage prioritize, assign and review duties and work activities to meet productivity and quality goals.
  • Inventory control, Adjustments, cycle counts through computer based system.

8. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how receiver dispatchers use aaa:
  • Advised members of AAA products and services such as mobile battery replacement and windshield repair.
  • Received calls from motorist in distress and dispatches AAA personnel on location to assist members.

9. Tow Truck

Here's how receiver dispatchers use tow truck:
  • Provided directions to tow truck drivers as well as followed up with drivers with unanswered calls from customers.
  • Helped customers resolve technical issues over the telephone rather than sending a tow truck for assistance.

10. DOT

Here's how receiver dispatchers use dot:
  • Maintained high standards in safety and complied with DOT regulatory guidelines.
  • Assisted in operation of transportation department within federal and state regulatory guidelines to ensure compliance with DOT regulations and audits.

11. Emergency Calls

Here's how receiver dispatchers use emergency calls:
  • Received emergency calls from '911' to dispatch ambulances.
  • Received emergency calls from drivers and relayed information to appropriate personnel.

12. HVAC

Here's how receiver dispatchers use hvac:
  • Dispatched plumbers and HVAC techs to their calls and assisted with directions.
  • Performed scheduling of HVAC jobs and provided customer support.

13. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how receiver dispatchers use past due accounts:
  • Called on past due accounts to arrange payments and faxed or emailed invoices.
  • Collected on past due accounts through heavy outbound calling (approx.

14. ETA

Here's how receiver dispatchers use eta:
  • Managed customer service satisfaction by providing updated eta and location of drivers.
  • Experienced with keeping customers updated with accurate ETA information.

15. QuickBooks

Here's how receiver dispatchers use quickbooks:
  • Processed all incoming payments for invoices either by check, cash or credit card through QuickBooks.
  • Applied credit, check and cash payments to invoices into Acowin and Quickbooks.
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List of receiver dispatcher skills to add to your resume

Receiver dispatcher skills

The most important skills for a receiver dispatcher resume and required skills for a receiver dispatcher to have include:

  • Customer Service
  • Inbound Calls
  • CAD
  • Telephone Calls
  • Payroll
  • Service Calls
  • Inventory Control
  • AAA
  • Tow Truck
  • DOT
  • Emergency Calls
  • HVAC
  • Past Due Accounts
  • ETA
  • QuickBooks
  • Bank Deposits
  • Customer Accounts
  • Customer Satisfaction
  • Credit Card Payments
  • A/R
  • Customer Complaints
  • Customer Orders
  • Two-Way Radio
  • Outbound Calls
  • Office Equipment
  • Roadside Assistance
  • Emergency Road Service
  • Customer Payments
  • Cycle Counts
  • Service Issues
  • Billing Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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