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Receptionist/accounts receivable skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Curtis Nicholls Ph.D.,

Dr. Nicholas Robinson

Below we've compiled a list of the most critical receptionist/accounts receivable skills. We ranked the top skills for receptionist/accounts receivables based on the percentage of resumes they appeared on. For example, 13.9% of receptionist/accounts receivable resumes contained data entry as a skill. Continue reading to find out what skills a receptionist/accounts receivable needs to be successful in the workplace.

15 receptionist/accounts receivable skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how receptionist/accounts receivables use data entry:

Hired temporarily for Data Entry Clerk and shortly offered a permanent position as Receptionist.
Update policy information* Data entry* Accounting/ Reconcile commission statements* Filing* Process incoming and outgoing mail

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/accounts receivables use customer service:

Cultivated relationships and delivered excellent customer service by greeting guest and guiding them through the facility.
Provided customer service anticipating customer needs, suggesting alternatives and solving problems.

3. Purchase Orders

Here's how receptionist/accounts receivables use purchase orders:

Worked with various departments to secure approvals for non-purchase order generated items.
Process invoices for payment including purchase orders and back-up documentation.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how receptionist/accounts receivables use payroll:

Prepared bi-weekly payroll utilizing ADP and reconciled to internal accounting system.
Entered weekly payroll for approximately fifty employees.

5. Vendor Invoices

Here's how receptionist/accounts receivables use vendor invoices:

Distributed vendor invoices to individual co-workers by vendor categories.
Provided accounts payable responsibilities and handled vendor invoices.

6. Credit Card Payments

Here's how receptionist/accounts receivables use credit card payments:

Received, processed & deposited all checks via scanner; also credit card payments through Sage program.
Posted charges and payments into computer system, processed credit card payments and completed deposits.

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7. Front Desk

Here's how receptionist/accounts receivables use front desk:

Handle medical front desk in computerized scheduling and verification of insurance benefits including main carriers and Medicaid.
General receptionist and front desk responsibilities.

8. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how receptionist/accounts receivables use scheduling appointments:

Operated high-volume phone system and maintained daily direct and indirect client relations operations including assisting clients and scheduling appointments.
Provide administrative assistance answering phones, filing paperwork, and scheduling appointments.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how receptionist/accounts receivables use bank deposits:

Balanced general accounting ledgers, Accounts Receivable/Payable and determined daily bank deposits in order to assure accurate financial records.
Prepared bank deposits and reconciled accounts receivable ledger daily.

10. Multi-Line Phone System

Here's how receptionist/accounts receivables use multi-line phone system:

Answer Multi-Line Phone System Filing, Run Weekly Reports for Accounting Dept.
Operated multi-line phone system Entered customer information into computer Balanced all accounts and completed check runs

11. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist/accounts receivables use direct calls:

Invoice, match payments to invoices, collection of unpaid invoices and answer telephone, direct calls, sell product.
Answer telephone calls, screen and direct calls, provide information to callers, take and relay messages.

12. Customer Accounts

Here's how receptionist/accounts receivables use customer accounts:

Updated general ledger and printed financial statements, reconciled and updated customer accounts as needed.
Research customer accounts for accounts receivable manager.

13. Accounts Receivables

Here's how receptionist/accounts receivables use accounts receivables:

Answer incoming calls and transfer calls * Accounts Receivables - Enter EWA's for invoicing and mail out invoices to customers.
Inventory control, accounts receivables, balance general ledger, weekly and monthly reporting to the bank.

14. Telephone Switchboard

Here's how receptionist/accounts receivables use telephone switchboard:

Operated telephone switchboard to answer screen or forward calls, providing information, taking messages.
Operated telephone switchboard, answered, screened and forward calls to staff.

15. General Ledger

Here's how receptionist/accounts receivables use general ledger:

Maintained detailed current aging of accounts and general ledger reconciliations.
General ledger coding necessary to generate invoices to customers.

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What skills help Receptionist/Accounts Receivables find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on receptionist/accounts receivable resumes?

Curtis Nicholls Ph.D.

Associate Professor of Accounting, Co-director of the Student Managed Investment Fund, Bucknell University

The obvious trends are going to become more pronounced: coding and technology-related skills. I think we are going to see an elevation in the coding expectations. In the future, I expect employers to begin providing coding assessments to potential candidates. This is a common feature of engineering and finance jobs, and I think we will see it with respect to claims about coding prowess.

Data skills will also continue to become more prevalent across all business disciplines. Employers are looking for experience with large data sets, data visualization software (e.g. Tableau, PowerBI, Alteryx, etc.) and statistical analysis. Data has become a major currency, and employees' ability to utilize data for decision making will be critical to success in the employment marketplace.

Beyond the obvious, I think the pandemic has also shifted focus to skills surrounding resilience and motivation. I've heard employers during the pandemic express surprise at the disparity of responses to the pandemic: some employees made the pivot to remote work seamlessly, others required significantly more support. Skills that demonstrate resilience, such as group work, honors programs, etc. will become more important.
I would encourage job seekers to highlight skills learned during the pandemic. I would anticipate a regular interview question inquiring about how the job seeker used their extra time during the pandemic. The most common answers will likely include lots of Queen's Gambit and Tiger King, but employers will look for answers surrounding the development of new skills or acquired certifications. Imagine the employer's thoughts when you suggest that you used the extra time to pursue a lifelong dream such as learning to play the piano or guitar. If you missed the early pandemic window of opportunity, take advantage now!

This line of questions may precede a dangerous trend for employers to look for indications of mental strength. I find this possibility disheartening as we could see employers screening employees with mental health challenges at a time when the solidarity of a job could provide much needed structure.

What soft skills should all receptionist/accounts receivables possess?

Dr. Nicholas Robinson

Director of Accountancy, Eastern Illinois University

Thinking of the less than the obvious answer would be the ability to ask questions the right way. If something is unclear or you just cannot figure it out, ask a question. The key part to this is TRYING to figure it out first and understanding when you are wasting your own time not getting anywhere. People will respect that you tried before coming to them for help. Another aspect of asking questions is listening to the answer. Make sure the answer is clear, and you know where or what you are supposed to do from there. Carry a notebook or something like that to both write down the questions you have on your project and their answers. I always find it impressive when people take notes and pay attention to the answer because it happens far too often that people ask questions but never listen to the response.

What hard/technical skills are most important for receptionist/accounts receivables?

Dr. Nicholas Robinson

Director of Accountancy, Eastern Illinois University

Excel, excel, excel. It does not matter how much you know in Excel. There is always something more to learn, improve upon, or make more efficient. If you are coming straight out of school, you may have had a lot of exposure to Excel, but if you are not using it every day in a work-like setting, you can get slow and forget how things work. Know how to look up techniques and tools. You will spend much of your working life dealing with Excel spreadsheets, so be sure you are comfortable with them.

What technical skills for a receptionist/accounts receivable stand out to employers?

Jodi Olson

Assistant Accounting Professor, Winona State University

Accountants serve many industries and sectors, so a broad range of technical skills is required to be ready to meet the needs of employers. Graduates must be technically competent in areas such as accounting information systems, tax preparation, auditing, managerial/cost accounting, financial reporting, and financial statement analysis. Also, graduates are expected to have general business acumen in areas such as management information systems, business law, operations, strategic management, and ethics. All these skills are important for graduates, but the pandemic has made the accounting systems and management information systems skills operative in allowing graduates to deliver their other areas of technical expertise.

Do you want to know more?

List of receptionist/accounts receivable skills to add to your resume

The most important skills for a receptionist/accounts receivable resume and required skills for a receptionist/accounts receivable to have include:

Data Entry
Customer Service
Purchase Orders
Payroll
Vendor Invoices
Credit Card Payments
Front Desk
Scheduling Appointments
Bank Deposits
Multi-Line Phone System
Direct Calls
Customer Accounts
Accounts Receivables
Telephone Switchboard
General Ledger
QuickBooks
Computer System

Accounts Payables
Office Equipment
Telephone Calls
Vendor Statements
Expense Reports
Past Due Accounts
Collection Calls
Transferring Calls
HR
Process Invoices
Credit Memos
Payable Invoices
Multi-Line Telephone System
Clerical Support
Check Runs
Customer Payments
Bank Statements

Travel Arrangements
PowerPoint
Delinquent Accounts
Administrative Tasks
Sales Orders
Medicaid
Journal Entries
Service Calls
Fax Machines
Financial Statements
AS400
ADP
FedEx
Customer Orders
Customer Inquiries
Balance Sheet

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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