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Retail consultant skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical retail consultant skills. We ranked the top skills for retail consultants based on the percentage of resumes they appeared on. For example, 29.5% of retail consultant resumes contained sales floor as a skill. Continue reading to find out what skills a retail consultant needs to be successful in the workplace.

15 retail consultant skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how retail consultants use sales floor:

Ensured a welcoming environment by keeping store tidy and all items restocked on the sales floor.
Monitor sales floor at all times to ensure efficiency and effectiveness while handling all customers request.

2. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail consultants use retail sales:

Commission-based retail sales of innovative wireless technologies; consult businesses and individuals about Sprint's full portfolio of integrated communication services.
Retail Sales Consultants are responsible for improving customer satisfaction and helping clients purchase the products that suit their needs and preferences.

3. Account Issues

Here's how retail consultants use account issues:

Provided customers with solutions with any customer billing, technical and or account issues.
Establish accurate customer account detail: customer billing, technical and or account issues.

4. Operational Policies

Operational policies are statements about the expectations of the day-to-day operation of an agency. It is the administrative policy, set of principles, and ideals outlined to address and guide operational decision-making and implementation related to service delivery and terms of service.

Here's how retail consultants use operational policies:

Comply with all operational policies and procedures including the Sprint Code of Conduct
Complied will all operational policies and procedures Employer From To

5. Customer Satisfaction

Here's how retail consultants use customer satisfaction:

Excelled in a key revenue generation role by specializing in deescalating customer issues translating to higher customer satisfaction and retention.
Delivered exceptional customer service resulting in an increase in customer satisfaction surveys.

6. Customer Billing

Here's how retail consultants use customer billing:

Identified solutions for customer billing issues, accurately setting up and closing accounts within the company.
Identified solutions to customer billing, technical and account inquiries.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail consultants use pos:

Provided expertise on POS and inventory tracking software setup and implementation.
Set up back office operations including human resources, accounts payable, payroll, inventory, and POS.

8. Customer Inquiries

Here's how retail consultants use customer inquiries:

Promoted superior-quality customer service; and responded to customer inquiries and complaints in a professional and timely manner.
Generated an additional fifteen thousand dollars in monthly revenue by selling company products and addressing customer inquiries.

9. Customer Support

Here's how retail consultants use customer support:

Advised and provided customer support that illustrates the organizations desired customer support.
Recognized as a top sale and customer support agent by selling 10% over monthly product goals.

10. Customer Issues

Here's how retail consultants use customer issues:

Completed sales and ensured retention of wireless customers by responding quickly and effectively to customer issues and billing concerns1999 -2000 Maternity Leave
Resolve customer issues by investigating problems and developing solutions.

11. Customer Connections

Here's how retail consultants use customer connections:

Maximized customer connections and ensured that each customer received a personalized and exceptional experience.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail consultants use product knowledge:

Maintained product knowledge and enthusiastically informed customers about current deals.
Conducted seasonal product knowledge seminars with store associates and managers.

13. Customer Orders

Here's how retail consultants use customer orders:

Assisted customers with shipping and packing needs; followed customer orders in printing and packing projects.
Utilized software to relay complex instructions, regarding preparation of customer orders, to production staff.

14. Cross-Selling

Here's how retail consultants use cross-selling:

Conducted presentations highlighting advantages while applying closing and cross-selling techniques'.
Delivered consistently strong results in identifying and capitalizing on cross-selling opportunities to advance corporate-defined marketing campaigns and effectively increase revenue streams.

15. Customer Sales

Customer sales refer to the process in which a product passes from the manufacturer to the customer through many different stages. A customer service sales representative works directly with customers and recommend products and services that meet their needs. Good customer service sales anticipate and predict the customer needs and offers practical solutions to solve them.

Here's how retail consultants use customer sales:

Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales.
Maintain, file, and organize customer sales, deposits, and inventory shipments.

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What skills help Retail Consultants find jobs?

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List of retail consultant skills to add to your resume

The most important skills for a retail consultant resume and required skills for a retail consultant to have include:

Sales Floor
Retail Sales
Account Issues
Operational Policies
Customer Satisfaction
Customer Billing
POS
Customer Inquiries
Customer Support
Customer Issues
Customer Connections
Product Knowledge
Customer Orders
Cross-Selling
Customer Sales
Troubleshoot
Retail Store

Customer Accounts
Inventory Management
World-Class Service
Billing Issues
Store Operations
Builds Customer Relationships
Customer Payments
Sales Objectives
Bill Payments
Customer Complaints
Cell Phones
Customer Service
Inventory Control
Administrative Aspects
Product Expertise
Business Accounts
RMS

Billing Inquiries
Bank Deposits
Technical Issues
Cash Drawers
Product Offerings
Retail Environment
Security Practices
Customer Contracts
FedEx
Wireless Devices
Wireless Products
Local Businesses
Retail Outlets
Consumer Markets
Service Objectives
Customer Escalations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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