Royal Care NYC jobs in New York, NY

APPLY NOW AND GET $500 SIGN-ON BONUS!! PEDIATRIC SPEECH LANGUAGE PATHOLOGIST- HOME CARE (ST)- Queens & Nassau County, NY Looking for an environment that values and cares for their employees? Then Royal Care CHHA is the Right place for you! Join a team that's like family - you will enjoy being a part of the Royal family! Why Work for RCC? Work with a diverse culture Ease of communication with management and coordinators Flexibility of hours and patient location choices Comprehensive in-service training so you can stay up to date with your credentials Referral bonuses You can also decompress and rejuvenate yourself at our employee-only spa! Job Description We are looking for a qualified Registered Pediatric Speech Language Pathologist in Queens and Nassau County to promote and restore patients' health by completing the physical therapy process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families; supervising assigned team members. As a Speech Language Pathologist, you will: Evaluate patients referred for home care services to determine appropriateness for physical therapy services. Establish a home care plan including assessment of the appropriateness of the requested services. Complete documentation in a timely manner. PAY: $65 - $135 per visit (depending on the type of visit and experience) Apply now and become ROYAL FAMILY! #INDST4

About the Company: Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow. Reporting to: VP of Business Development Position: Homecare Sales Representative - Community Outreach Position Summary: As a Homecare Sales Representative, you will play a critical role in building strong community ties and driving referral growth. You'll be responsible for increasing brand awareness, generating client referrals, and fostering strategic partnerships within local communities. Your ability to connect with diverse groups will help ensure True Care's services are accessible, trusted, and visible across the region. Key Responsibilities: Proactively identify and cultivate referral sources to grow True Care's client base. Build and maintain relationships with community organizations, healthcare providers, religious institutions, and local groups. Nurture long-term partnerships that align with True Care's mission and support sustainable community outreach. Design and implement outreach strategies tailored to local community needs, including developing culturally relevant materials and campaigns. Represent True Care at community events, health fairs, and networking opportunities; serve as a brand ambassador to promote our services. Maintain accurate and timely documentation of outreach activities and leads in Salesforce. Work closely with internal teams to ensure seamless follow-up, intake, and onboarding processes for referred clients. Adapt to organizational needs and support special projects as assigned. Key Performance Indicators (KPIs): Referral Growth: Generate 15-20 new client referrals per month. Community Engagement: Conduct outreach to at least 4 new community members or organizations per month. Strategic Partnerships: Establish 3+ new partnerships per quarter. CRM Accuracy: Ensure 100% accurate data entry in Salesforce, updated within 48 hours of contact. Start-of-Care Conversion: Achieve 7+ successful service starts per month. Qualifications: Bachelor's degree in Marketing, Communications, Business, Healthcare Administration, or a related field 3+ years of experience in community outreach, business development, account management, or sales - ideally within the healthcare, nonprofit, or service-based sectors Proven ability to generate leads, build partnerships, and convert prospects into clients Strong communication, public speaking, and relationship-building skills Cultural competency and a demonstrated ability to engage with diverse communities Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools) Valid driver's license and willingness to travel locally for outreach activities Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

About the Company Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow. Key Responsibilities Strategic Leadership Develop and execute operational strategies aligned with organizational goals across all business units. Collaborate with executive leadership to shape long-term vision and growth initiatives. Assist in the expansion of home care operations into additional states through mergers and acquisitions (M&A), including due diligence, integration planning, and post-acquisition optimization. Operational Oversight Lead day-to-day operations for home care services in NY, Westchester, LI, and CO. Provide direct operational oversight of NHTD/Waiver, Private Pay, Infusion Nursing, and Private Duty Nursing programs, ensuring high-quality service delivery and regulatory compliance. Ensure seamless integration and coordination across business lines to maximize efficiency and quality. Performance Management Establish KPIs and performance benchmarks for operational teams. Monitor and analyze metrics to identify areas for improvement and implement corrective actions. Regulatory & Compliance Ensure adherence to federal, state, and local healthcare regulations, including DOH, CMS, and HIPAA policies. Lead audits and maintain accreditation standards across all service lines. Team Leadership & Development Build and mentor high-performing operational teams across locations. Promote a culture of accountability, collaboration, and continuous improvement. Technology & Innovation Partner with IT and clinical teams to enhance digital health platforms and operational systems. Drive adoption of innovative tools to improve patient outcomes and operational workflows. Financial Stewardship Collaborate with finance to manage budgets, control costs, and optimize resource allocation. Identify opportunities for revenue growth and operational efficiencies across all programs. Qualifications Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred). Minimum 10+ years of progressive leadership experience in healthcare operations. Proven success managing multi-site and multi-line healthcare services, including specialized programs. Experience supporting M&A initiatives and integrating acquired healthcare operations. Deep understanding of home care, nursing, and waiver program regulatory environments. Exceptional leadership, communication, and organizational skills. Willingness to travel regularly to regional offices in NY, Westchester, and LI, and occasional travel to Colorado. What We Offer Competitive executive compensation package Comprehensive medical, dental, and vision benefits 401(k) with company match Opportunity to shape the future of healthcare delivery

Job DescriptionSalary: $23 - $25 Per Hour : Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position Title:Intake Coordinator Reports to:Intake Manager Job Summary:The Intake Coordinator works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs. Hiring in multiple locations: Brooklyn Queens Bronx Work Schedule:Full-Time Monday - Friday, 9am-5pm Responsibilities: Process all required paperwork and documentation for new clients accurately, efficiently, and in accordance with company protocols; provide consistent follow-up with clients throughout every step. Verify new clients' demographics and perform insurance eligibility checks using ePACES. Assist with referral submission and entire enrollment process. Maintain consistent communication with patients and contracted partners regarding enrollment progress. Assist with scheduling assessments, including NYIA and UAS. Follow up with contracts regarding assessments, approved hours, and authorizations for services. Refer and assist with Medicaid application and code removal in partner with Medicaid consultant agency. Job Requirements: Bilingual Fluency in Spanish is required. Experience working with ePACES, HHAeXchange & Salesforce is a plus. Experience working in a home care. Experienced with Intake process. Personable, professional, and able to build rapport with clients. Strong team player with the ability to collaborate effectively. Demonstrates a strong sense of urgency and follow-through in completing tasks. Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

Job DescriptionSalary: $22 - $24 per hour :Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position title: Caregiver Onboarding Specialist Reports To: Senior Branch Manager Position Summary: The Caregiver Onboarding Specialist plays a key role in welcoming and preparing new caregivers to join True Care. This position is responsible for managing the front desk at our Washington Heights office, facilitating orientation classes, and ensuring that all caregivers are properly cleared to work in compliance with federal, state, and agency requirements. Work Schedule: Full-Time Monday - Friday 9am-5pm in Washington Heights Key Responsibilities Front Desk Operations Greet and assist visitors, applicants, and new hires in a professional and friendly manner. Answer incoming calls and direct them appropriately. Maintain a clean, organized, and welcoming reception area. Orientation & Training Host and facilitate new caregiver orientation classes, ensuring participants understand agency policies, procedures, and expectations. Distribute and review orientation materials. Engage and motivate new hires to feel prepared and supported. Onboarding Compliance Collect and verify employment eligibility documentation (Form I-9) and maintain accurate records. Coordinate and process background checks, reference checks, and any other pre-employment screening. Track and follow up on incomplete onboarding requirements to ensure timely clearance. Documentation & Data Entry Maintain accurate onboarding records in Hubspot and paper files. Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements. Collaboration Partner with Compliance, Recruitment, and Scheduling/Coordination teams to ensure a smooth transition from hiring to assignment. Provide feedback on the onboarding process to improve efficiency and caregiver experience. Qualifications High school diploma or equivalent required; associates or bachelors degree preferred. 12 years of experience in HR, onboarding, recruiting, or a similar administrative role (healthcare experience a plus). Strong interpersonal and communication skills, with the ability to present in front of groups. Knowledge of I-9 requirements and employment eligibility verification procedures preferred. Experience processing background checks and managing confidential information. Proficient in Microsoft Office Suite and comfortable learning HRIS or applicant tracking systems. Bilingual (English/Spanish) strongly preferred. Compensation & Benefits: Hourly Rate: $22 - $24 Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow. Position title: Home Care Staffing Coordinator We are hiring multiple positions! Location: Full-time Monday-Friday 9 am-5 pm on-site in Sunset Park, Brooklyn NY & Flushing, Queens NY Position summary: The Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care's policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service Participate in departmental trainings Assist the Team Lead with coverage and work with the team members with any staffing challenges Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange Verify caregivers' attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient's needs of care Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers' schedules and maintain a schedule of all services per month Verify billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Required Qualifications: High School diploma/ GED equivalent Knowledge of HHA eXchange is highly preferred Fluency in Mandarin and Cantonese or Fuzhounese Strong interpersonal and communication skills Able to deal with difficult or sensitive situations in person or on the phone Excellent customer service having empathy and patience in working for elderly population Able to multitask and work in an extremely fast paced environment Ability to maintain a professional demeanor when handling issues Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

: Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow. Reporting to: Recruitment Office Manager Job Summary: The Caregiver Applicant Specialist works closely with our HHA Recruitment team. He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Caregiver Applicant Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them. Job Responsibilities: Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-person Participate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference check Follow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classes Assist with the formatting of policies, procedures and other documents as necessary Maintain open lines of communication with all applicants Demonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staff Responsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applications Participate with in-service and orientations as requested Ensure a high level of care for the caregivers Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers Ensure caseload retention and assist with growing the company's referrals Maintain HIPAA compliance and regulations Job Requirements: Diploma from an accredited High School; GED equivalent Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plus Demonstrated exceptional customer service experience Excellent verbal and written communication skills Must be bilingual in Cantonese and Mandarin True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

About Us True Ventures Group (TVG) is a mission-driven organization transforming community-based healthcare services through innovation, compassion, and equity. We deliver measurable impact for underserved populations including adolescents, seniors, and individuals with special needs through a growing portfolio that includes home care, urgent care, wellness, and healthcare technologies. We are a high-performance team committed to doing work that matters. Role Overview The Marketing Manager will play a key role in supporting day-to-day marketing operations, from creating design assets and managing social media to making website updates and writing engaging copy. The role also involves project management, email campaign development, and handling quick-turn marketing requests. This is ideal for a creative, detail-oriented marketer with 5+ years of experience who enjoys wearing many hats, blending design, writing, and digital marketing skills, and contributing to a collaborative team driving meaningful change in healthcare. Responsibilities Create and edit design assets in Canva (e.g., business cards, flyers, presentations, social media graphics). Make basic website updates and content changes using WordPress or another CMS. Manage and schedule posts across social media platforms; monitor engagement and assist with content calendars. Write clear, compelling copy for marketing materials, emails, web pages, social media, and content campaigns. Develop, build, and test email campaigns (newsletters, announcements, etc.). Coordinate and manage quick-turn collateral and stationery requests from internal teams. Support the planning and execution of marketing projects using Monday.com or other project management tools. Track deadlines, deliverables, and results to ensure projects are completed on time and on brand. Collaborate with senior marketing team members on creative projects, events, and campaign strategy. Qualifications 5+ years of professional marketing experience (agency or in-house). Proficiency in Canva (or similar tools) for basic graphic design projects. Experience with WordPress for basic website management. Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact, HubSpot, or similar). Strong writing skills with the ability to create engaging, professional copy. Experience managing projects with Monday.com or other project management tools. Strong organizational skills with the ability to manage multiple projects and priorities. Detail-oriented, proactive, and able to deliver under tight deadlines. Preferred Skills Basic knowledge of SEO and digital advertising. Experience with analytics and reporting (Google Analytics, social media insights). Familiarity with Adobe Creative Suite. What We Offer A collaborative and supportive work environment. Opportunities for professional growth and skill development. An opportunity to be creative and make a meaningful impact in a growing company.

Job DescriptionSalary: $22 - $24 per hour Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Position Title: Authorizations Specialist Location: Full-time Monday-Friday 9 am-5 pm onsite in Brooklyn, NY Position summary: The Authorizations Specialist handles all aspects of authorizations for patient services and is the liaison between the company and contracted partners. He/she is responsible for ensuring data received from our contracts is accurate, verified and then entered into the system. The Authorizations Specialist ensures continuity of service by acquiring authorizations as needed and confirming eligibility for active patients under all lines of business. Key Responsibilities: Responsible for reviewing insurance authorization forms for services provided to clients for corrections Monitor and track patient authorizations, informing supervisor of any expired dates Review and audit all authorizations for appropriate codes and units before entering into system Enter all confirmed authorizations into HHAeXchange and notify appropriate departments to continue with scheduling services Routinely verify insurance eligibility on contract websites and portals Routinely verify Medicaid eligibility on ePACES Follow processes and notify appropriate teams regarding lost eligibility or disenrolled members Run reports on upcoming expiring authorizations and follow processes to get increases for patient services Follow processes for paperless systems including E-fax data tracking and scanning all documentation to centralized location Participate in data retrieval for claims appeals and requests for payment Liaison between the insurance companies and the agency Maintain appropriate logs or reports according to company standards Provide superior customer service through phone/fax management skills, computer documentation of codes and information for claims Required Qualifications: High School Graduate/ GED equivalent Knowledgeable of basic office software technology; ePACES, and eligibility verification Must be able to communicate professionally over the phone, in person and through email communication 1-2 years of Homecare experience is a plus Experience in HHAeXchange is required Able to successfully work well in a team and also independently on certain projects and tasks Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

: Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow. Position title: HR Training and Onboarding Specialist Job Summary: The Caregiver Class Instructor is responsible for ensuring new hires and existing Caregivers/Aides are in compliance with DOH regulations including pre-employment physicals, annual updates, and in-service requirements. He/she is also responsible for conducting in-service education and orientation for all caregivers. Job Responsibilities: Provide classroom instruction to meet caregiver training requirements, implement culturally competent training for all caregivers Responsible for course material for orientation and in-service classes Coordinate with staff for supplies, classroom resources, equipment for training use, and other training needs Develop the training calendar for orientation classes Attend all staff, program and team meetings, in-service training and supervision Scan, upload, and enter documentation including filing paperwork for all of Compliance Other job-related duties as assigned by management Collect feedback and surveys upon completion of the orientation and in-service classes Collect and upload compliance paperwork pertaining to orientation classes and in-service classes Job Requirements: High School Diploma/ GED equivalent from an accredited school Must be bilingual in Cantonese and Mandarin Ability to work some weekends Experience in long-term care, specifically in a home care setting preferred Experience in HHA eXchange is a plus Friendly and professional demeanor, remain calm under pressure Excellent communication and presentation skills; experience in presenting to groups preferred Effective ability to navigate a personal computer. Competency in the use of Microsoft Office and other relevant software Research and interviewing skills a plus True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

At True Venture Group, we are more than a leader in community-based healthcarewe are catalysts for meaningful change. Our mission is to identify and nurture business opportunities that drive innovation, enhancing the health and well-being of the communities we serve. Our unwavering commitment to expanding access to care and promoting health equity fuels everything we do. We empower underserved populations with a diverse range of home-based care services, including Home Health Aide (HHA) services, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Independent Living Skills Training (ILST), Community Health Initiatives (CHI), and the Consumer Directed Personal Assistance Program (CDPAP). By navigating the complexities of the healthcare system, we ensure that high-quality care reaches those who need it mosthelping individuals thrive at home with dignity and independence. At True Ventures Group, we dont just shape businesseswe shape the future of care. Through strategic innovation, deep expertise, and an unwavering focus on excellence, we deliver transformative healthcare solutions that make a lasting impact. Together, we are redefining community-focused care and setting new standards for whats possible. Reports To: Director of Technical Operations & Analytics About the Opportunity We are expanding our DataOps & Analytics team and seeking a Power BI Developer & Data Analyst who can move quickly, think strategically, and build high-impact dashboards with minimal direction. This role is ideal for someone who thrives in a fast-paced environment, understands how to translate conversations into data solutions, and enjoys building reporting ecosystems from the ground up. Youll work across multiple enterprise platforms Salesforce, HubSpot, HHAExchange, AdvancedMD, HRIS, Payroll, CliniqueIQ, phone systems, and morehelping create dashboards that drive operational performance, strategic decision-making, and company-wide visibility. If you are a Power BI rockstar who wants autonomy, visibility, and meaningful work, this role is for you. What Youll Do Power BI Development Build visually compelling, insight-driven dashboards in Power BI for executive and operational use. Convert SQL queries, Excel KPIs, and multi-system datasets into interactive Power BI visuals. Design robust data models, develop DAX measures, and optimize report performance. Establish standards for layout, UX, storytelling, and design consistency. Data Integration & Architecture Connect Power BI to multiple sources (API, ODBC, cloud connectors, AWS S3, flat files). Partner with IT and external vendors to leverage data lakes and pipelines. Create and manage ETL/ELT workflows and data transformations as needed. Handle complex data relationships, including mismatched IDs or incomplete keys across systems. Analytics & Insights Translate verbal requirements and business problems into measurable KPIs and dashboards. Understand operational processes (caregiver, patient, HR, marketing, scheduling) and integrate them into analytics. Conduct data validation, identify anomalies, and propose data-driven solutions. Provide executive-ready summaries and analytic insights that support decision-making. Execution & Ownership Deliver high-quality dashboards rapidly, even when working with unfamiliar systems. Ask sharp clarifying questions early to lock in direction and minimize rework. Communicate progress clearly and manage multiple projects simultaneously. Operate with a high sense of ownership, accountability, and attention to detail. Success Profile A successful candidate: Learns new systems quickly and builds reports independently. Delivers meaningful dashboards within tight timelines. Understands business logic behind KPIs, not just the visuals. Brings forward-thinking ideas and streamlined approaches. Handles messy, complex real-world data with confidence. Communicates clearly with both technical and non-technical teams. Thrives in a dynamic, fast-paced environment and adapts quickly to changing priorities. Required Qualifications 5+ years of hands-on Power BI development experience. Advanced proficiency in DAX, Power Query (M), data modeling, and data visualization. Expert-level SQL skills able to write complex joins, CTEs, window functions, aggregations, and multi-table queries without guidance. Able to rapidly create SQL scripts from business requirements (e.g., KPIs in Excel, verbal direction, or existing reports) and reverse-engineer existing logic when needed. Experience profiling data and understanding database schemas, including identifying keys, interpreting relationships across databases, and diagnosing data quality issues. Experience integrating data via APIs, ODBC connectors, cloud storage, CSV/Excel, or other modern ingestion methods. Hands-on experience with relational databases (SQL Server, MySQL, Postgres, etc.) and building new views, tables, or stored logic for reporting. Familiarity with AWS S3 and data lake concepts, and how Power BI leverages those architectures. Strong understanding of data architecture and ETL processes, including fact/dimension modeling, star schemas, transformation logic, and incremental loading. Comfortable working with incomplete or messy data, resolving key mismatches, deduping logic, and creating temporary structures to support high-quality reporting. Ability to quickly convert business conversations into technical requirements and deliver working dashboards. Experience optimizing queries for performance, scalability, and large datasets. Strong analytical and critical-thinking skills with exceptional attention to detail. Preferred Qualifications (Nice-to-Have) Experience with Salesforce object model & reporting Experience with HubSpot, HHAExchange, AdvancedMD, or HRIS/payroll systems Knowledge of healthcare or home care data workflows Python, R, or Alteryx experience Familiarity with data governance, master data management (MDM), or data quality frameworks Why Join Us? Build high-visibility dashboards that influence operational and executive decisions. Work directly with leadership in a role that has immediate impact. Help shape a modern reporting infrastructure from the ground up. Join a collaborative, growth-oriented team where your skills and ideas matter. Be part of a mission-driven organization focused on improving patient care and caregiver operations. What We Offer Comprehensive Medical, Dental, and Vision Benefits Weekly pay with direct deposit 9 Paid company holidays 401(k) Employer Matching

At True Ventures Group ("TVG"), we are more than a leader in community-based healthcare-we are catalysts for meaningful change. Our mission is to identify and nurture business opportunities that drive innovation, enhancing the health and well-being of the communities we serve. Our unwavering commitment to expanding access to care and promoting health equity fuels everything we do. We empower underserved populations with a diverse range of home-based care services, including Home Health Aide (HHA) services, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Independent Living Skills Training (ILST), Home and Community-based (HCBS) Waiver Programs, Community Health Initiatives (CHI), Nutrition, Behavioral Health and Home Infusion Nursing services. By navigating the complexities of the healthcare system, we ensure that high-quality care reaches those who need it most-helping individuals thrive at home with dignity and independence. At TVG, we don't just shape businesses-we shape the future of care. Through strategic innovation, deep expertise, and an unwavering focus on excellence, we deliver transformative healthcare solutions that make a lasting impact. Together, we are redefining community-focused care and setting new standards for what's possible. Position Title: Private Client Outreach Specialist - Private Pay Division Position Title: Senior Private Client Outreach Specialist & Marketing Lead - Private Pay Division Job Summary: We have multiple openings in the Private Client/Private Pay Division and are seeking three dynamic professionals to join our team: Two Private Client Outreach Specialists with 3-5 years of marketing, outreach, or business development experience in home care, telehealth, healthcare services, luxury hospitality, or elder services. One Senior Private Client Outreach & Marketing Lead with 10+ years of proven sales leadership experience who will drive and oversee marketing efforts for the entire Private Pay Division. In these roles, you will cultivate high-value referral relationships with elder law attorneys, financial advisors, geriatric care managers, boutique rehabilitation centers, hospital discharge planners, and private practice clinicians. You will be responsible for increasing brand awareness, identifying new business opportunities, and generating referrals that convert into private pay cases. Your ability to build trust and communicate the unique value of TVG's premium services will be essential to your success. Responsibilities: Referral Generation: Actively develop a pipeline of qualified private pay referrals by nurturing relationships with affluent families and their trusted advisors. Market Expansion: Identify and pursue new referral channels within high-net-worth communities, including luxury senior living, concierge medical practices, private fiduciaries, estate planning networks, and more. Value Proposition Communication: Demonstrate a deep understanding of TVG's premium service offerings, articulating our concierge approach and Points of Difference (PODs) to differentiate from traditional home care and telehealth providers. Relationship Building: Build meaningful, ongoing relationships with professional referral sources through consistent outreach, thoughtful follow-up, and personalized engagement. Event Representation: Host and attend events, private workshops, networking meetings, and client-facing seminars to showcase TVG's offerings. CRM Management: Maintain meticulous records of interactions and referral source development using Salesforce, ensuring timely updates and follow-through. Collaboration: Partner with the Private Client intake team and care coordination team to ensure a smooth transition from lead to service start. Market Intelligence: Monitor industry trends, competitor positioning, and referral source feedback to refine outreach strategies and improve performance. White-Glove Engagement: Serve as a brand ambassador who embodies discretion, professionalism, and hospitality in every interaction. Qualifications: For Outreach Specialists (3-5 Years Experience): Bachelor's degree in Marketing, Business, Healthcare Administration, or related field. 3-5 years of experience in sales, outreach, or business development within home care, private healthcare services, luxury hospitality, or elder services. Strong presentation, negotiation, and relationship management skills. Familiarity with the needs and expectations of high-net-worth families and private care referral networks. For Senior Outreach & Marketing Lead (10+ Years Experience): Bachelor's degree required; advanced degree preferred. 10+ years of proven sales leadership and strategic marketing experience, preferably in private healthcare or related industries. Demonstrated track record of building and leading high-performing outreach teams. Expertise in developing division-wide marketing strategies and overseeing execution. For All Roles: Fluency in Spanish is a plus, not a requirement. Proficiency in Salesforce or similar CRM software. Self-starter with the ability to manage time and priorities independently. Must have a valid driver's license and reliable transportation for regular fieldwork. Equal Opportunity Employer True Ventures Group provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

True Care is a large, well-established, mission-driven Licensed Home Care Services Agency (LHCSA) committed to delivering high-quality, person-centered homecare services across New York, Westchester, Long Island, and Colorado. Our focus is on compliance, compassion, and operational excellence as we serve diverse communities. The Senior Director of Clinical Operations will be responsible for the day-to-day and strategic oversight of all key operational functions of the agency. The ideal candidate will have extensive experience in the New York homecare ecosystem, including a deep understanding of LHCSA regulations, Managed Long Term Care (MLTC) relationships, Uniform Assessment System (UAS) processes, Nursing Home Transition and Diversion (NHTD) Waiver program, Private Pay, personal care aide (PCA) and home health aide (HHA) scheduling, billing, and compliance management. This a leadership role which is critical in ensuring that the agency runs efficiently, delivers top-quality care, and stays fully compliant with state regulations. Key Responsibilities Oversee all core LHCSA operations in New York and Colorado, including patient and caregiver processes. Collaborate with executive leadership to implement and execute strategic initiatives. Lead and develop cross-functional teams to meet performance benchmarks and KPIs in patient satisfaction, quality, and improving bottom line efficiency. Patient and Caregiver Compliance & Quality Assurance Ensure full compliance with all New York State Department of Health (NYSDOH) regulations, DOH surveys and audits, and LHCSA reporting requirements. Maintain and improve internal patient and caregiver compliance protocols and audit mechanisms, ensure aides are credentialed, trained, and deployed according to plan authorizations and patient needs. Monitor and manage EMR, CRM, and documentation systems to maintain compliance and quality standards. Manage office based and field base clinical operations including productivity, metrics, compliance, workflow improvements, ongoing education and support Manage Operational Efficiencies Develop and implement operational strategies to streamline workflows, enhance service delivery, and reduce overhead costs across all departments. Lead performance improvement initiatives, including staff scheduling, client onboarding, and caregiver deployment, to improve response times and service consistency. Develop and implement operational strategies to streamline workflows, enhance service delivery, and reduce overhead costs across all departments. Standardize and refine processes for compliance, documentation, and reporting to improve operational transparency and regulatory adherence. Collaborate with clinical and administrative teams to ensure coordinated care delivery and efficient communication across all service lines. Implement technology solutions to automate routine tasks and improve workflow efficiency. Manage and develop operational staff, fostering a culture of accountability, innovation, and performance excellence. Support business growth initiatives by improving scalability of operations and ensuring the agency can meet increased client demand efficiently. Reporting and Analytics Define, track, and report on key performance indicators (KPIs). Develop dashboards and reports for leadership that highlight trends, risks, and opportunities for improvement. Prepare weekly and monthly operational reports for the Executive Team. Provide actionable insights and make data-driven recommendations to improve quality of care and agency profitability. Audits Coordinate and prepare all documentation for state DOH, Medicaid, Managed Care Organizations, or accreditation body audits. Serve as the point of contact during audits, ensuring timely responses and accurate submissions. Monitor adherence to HIPAA, labor laws, and home care regulations. Work closely with HR, Payroll, and Clinical teams to address any discrepancies before audits occur. Develop corrective action plans in response to audit findings and track completion. Standardize audit-ready processes across the agency to minimize risk of compliance issues. Qualifications Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred), and must hold a valid Registered Nurse license in New York State. 5+ years of senior management experience in healthcare operations, preferably in home health, nursing home or hospice care. Strong knowledge of HIPAA, Medicare/Medicaid regulations, and state licensing requirements Proven knowledge of LHCSA regulations, MLTC authorizations, EVV, UAS assessments, NHTD Waiver Program, and NYS DOH requirements. Proficiency in HHAeXchange or similar home care software platforms, Electronic Visit Verification (EVV) systems, and Microsoft Office Suite Familiarity with clinical workflows and terminology Exceptional organizational, communication, and problem-solving skills Commitment to compassionate, patient-centered care Ability to manage multiple priorities, thrive in a high-volume, fast-paced environment and meet deadlines Bilingual English/Spanish, Russian, or Mandarin is a plus Why Join Us? We're more than a healthcare agency, we're a community of professionals dedicated to improving lives. You'll be part of a team that values innovation, empathy, and excellence. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a rapidly expanding organization.

Job DescriptionSalary: $22 - $24 per hour :Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position title:Home Care Staffing Coordinator Location: Full-time Monday-Friday 9 am-5 pm onsite in Brooklyn, NY Position summary: The Home Care Staffing Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service Participate in departmental trainings Assist the Team Lead with coverage and work with the team members with any staffing challenges Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange Verify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of care Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers schedules and maintain a schedule of all services per month Verify billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Required Qualifications: High School diploma/ GED equivalent Knowledge of HHAeXchange is highly preferred Bilingual Fluency in Spanish Strong interpersonal and communication skills Able to deal with difficult or sensitive situations in person or on the phone Excellent customer service having empathy and patience in working for elderly population Able to multitask and work in an extremely fast paced environment Ability to maintain a professional demeanor when handling issues Benefits: Health, dental, and vision insurance 401(k) with company match Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays Professional development opportunities Mission-driven work in an innovative healthcare space

Job DescriptionSalary: $26 - $28 per hour About the Company: Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Location:Field-based - Manhattan & Brooklyn Schedule:Monday - Friday 9 am-5 pm Position Summary:The Community Liaison plays a vital role in ensuring smooth patient onboarding and a positive experience throughout their home care journey. This is an in-person, field-based position focused on improving retention, strengthening patient relationships, and supporting the successful start of care outcomes. This role serves as the welcoming face of True Care visiting patients in their homes, delivering welcome packages, answering questions, and ensuring each family feels supported and connected from day one. Key Responsibilities: Conduct in-person welcome visits to newly admitted patients within assigned timelines. Deliver welcome materials, agency education, and service expectations to patients. Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service. Proactively monitor early patient experience and identify issues impacting retention. Escalate patient concerns or service gaps immediately to leadership and care coordination staff. Support high-value referral cases with an enhanced onboarding experience. Track all field activities in Salesforce and maintain accurate visit documentation. Attend occasional community events to support patient education and outreach initiatives. Represent True Care with professionalism, empathy, and a customer-service mindset at all times. Key Performance Indicators (KPIs): Patient retention / Length of Service Successful completion of onboarding visits per assigned cases Patient satisfaction feedback Accuracy & timeliness of documentation in Salesforce Qualifications: Bilingual Spanish Fluency Required 2+ years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors Proven ability to generate leads, build partnerships, and convert prospects into clients Strong communication, public speaking, and relationship-building skills Cultural competency and a demonstrated ability to engage with diverse communities Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools) Valid drivers license and reliable transportation to travel locally for outreach activities Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

APPLY NOW and get SIGN-ON BONUS worth UP TO $10,000!! Physical Therapist Home Care (PT) Looking for an environment that values and cares for their employees? Then Royal Care CHHA is the Right place for you! Join a team thats like family you will enjoy being a part of the Royal family! Why Work for RCC? Work with a diverse culture Paid vacation and sick time for Full-time employees Ease of communication with management and coordinators Flexibility of hours and patient location choices Receive MetroCard credits and mileage reimbursement Comprehensive in-service training so you can stay up to date with your credentials Referral bonuses You can also decompress and rejuvenate yourself at our employee-only spa! PAY up to$100,000.00+ per year! Job Description We are currently seeking committed Physical Therapists to work Full-Time positions in the Bronx and Westchester areas who can cater to patients and act as the patients partner throughout the journey of restoring motion, regaining strength and ROM ensuring that the client will reach their maximum level of independence. You will improve the quality of life and movement potential within the spheres of promotion, prevention, diagnosis, treatment or intervention, and rehabilitation Responsibilities: Provide exceptionalphysical therapyto patients by assessing and understanding care plans and createphysical therapytreatment plans alongside physicians or by prescription. Documenting visits and updates on the patients care and progress Educate caregivers and their families on how to care for the patient Making the best judgement on the types of care and services needed for each patient Supports company mission by providing the highest quality of home care. LOCATIONS: Bronx Westchester Requirements: Proven work experience as aphysical therapist Graduate degree or greater inphysical therapy Valid license to practicephysical therapy Any BILINGUAL skills are a PLUS! MUST have at least 1-year experience as a physical therapist in home care- Medicare Part A experience MUST have Reliable transportation Must have great communication skills, excellent organizational, and time management skills. Problem-solving skills Must have great interpersonal skills Excellent computer skills Ability to work independently with minimal supervision. Experience using HomeCare HomeBase (HCHB)is a plus but not required. Apply with us and become ROYAL FAMILY! #INDPT3

Job DescriptionSalary: $21 - $23 per hour Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position title:Home Care Staffing Coordinator We are hiring multiple positions! Location:Full-time Monday-Friday 9 am-5 pm on-site in Sunset Park, Brooklyn NY & Flushing, Queens NY Position summary:The Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service Participate in departmental trainings Assist the Team Lead with coverage and work with the team members with any staffing challenges Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange Verify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of care Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers schedules and maintain a schedule of all services per month Verify billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Required Qualifications: High School diploma/ GED equivalent Knowledge of HHA eXchange is highly preferred Fluency in Mandarin and Cantonese or Fuzhounese Strong interpersonal and communication skills Able to deal with difficult or sensitive situations in person or on the phone Excellent customer service having empathy and patience in working for elderly population Able to multitask and work in an extremely fast paced environment Ability to maintain a professional demeanor when handling issues Benefits: Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development opportunities Mission-driven work in an innovative healthcare space

JOB TITLE: WOUND, OSTOMY AND CONTINENCE NURSE (WOCN) Responsible to: Director of Patient Services WOC NURSE DEFINITION/DESCRIPTION: As per the NPUAP, wound, ostomy, and continence (WOC) nurses are experts in caring for patients with wounds, ostomies, and incontinence. This includes people with abdominal stomas, wounds, fistulas, drains, pressure injuries, and/or continence disorders. WOCNs can serve as consultants, educators, researchers, and provide patient care. The WOCN coordinates treatment to provide comprehensive wound assessments and assists to set up plans of care including interventions and goals, implementation of treatment, evaluation and outcomes for patients with wounds, fistulas, drains, ostomies or continence disorders. They act as a resource person for clinical staff and physicians and can participate in the quality improvement plan/activities for the agency. JOB DUTIES/RESPONSIBILITIES/KNOWLEDGE: Perform wound assessment, reassessment, and management for wound and ostomy patients as requested by agency staff per policy. Provide oversight of wound care provided by RNs and LPNs in management of acute and chronic wounds. Provides in-services on wound prevention, wound care ostomy care and incontinence related care. Knowledge of anatomy, physiology and disorders of the skin, gastrointestinal and genitourinary systems. Utilize the most up to date wound management theory (WOCN and NPUAP standards) when providing care to patients with acute and chronic wounds. Formulate a teaching plan based on identified learning needs, educate patients, families and nurses on wound care, infection, and injury prevention, evaluation of patient's response to treatment and effectiveness of treatment plan. Evaluate effectiveness of learning for patients, families and employees as appropriate. Provide and instruct on evidence-based tools for staff nurses for decision support Assists clinical management to develop and implement policies and procedures to manage patients with draining wounds, fistulae and/or tubes, wound prevention, wound care, ostomy care and incontinence. Educate the individual/family/caregiver on how to change, empty, and manage the pouching system; normal function of the ostomy; normal characteristics of the stoma and peristomal skin; and signs of complications to report to their healthcare provider Treat stomal and peristomal skin complications Navigate resources for patient supplies to reduce ED visits Consult with clinicians to provide follow-up care post-discharge via review of photos of affected site(s), Telehealth, or in person visits Serve as a liaison between physicians, patients and manufacturers of clinical products, knowledgeable of clinical products currently available on the market. Operates all equipment correctly and safely. Perform focused assessments including relevant history to identify risks, contributive factors, and reversible causes on incontinence Advocate for reimbursement of supplies, services, and access to long-term support JOB PERFORMANCE: Demonstrates ability for perform quality and effective services Demonstrates ability to set and meet objectives, and find increasingly efficient ways to perform task Completes work, and documentation with accuracy and within agency time frames Documentation meets current standards and practices Requires minimal supervision and is self-directed Understands the delivery of service within home care. Participates in professional societies. Stays current with changes, new advances/treatment in wound care QUALIFICATIONS: Licensed to practice as a Registered Nurse (RN) in NYS Holds a Baccalaureate Degree or higher Completes a formal, accredited WOC full scope or special education program Two years of home health nursing and at least a year practicing as a WOCN in home care preferred Knowledge of OASIS and clinical documentation standards preferred Effective verbal and written communication skills Excellent problem-solving skills Ability to organize multiple responsibilities and set priorities Effective customer relation skills MISSION/AGENCY STANDARDS Demonstrates organizational awareness and commitment Understands and appropriately applies the chain of command in relation to job position Assures effective resolution of identified issues. Knows and understands the agency mission in relation to own job position. Observes confidentiality policy at all times Protects and honors customer and coworker confidentiality to Federal, State and DOH regulatory standards. Respects customers' and coworkers' right to privacy. Observes attendance and attire policies Meets attendance and punctuality expectations. Demonstrates cooperation with scheduling requests to meet agency needs. Consistently adheres to agency dress code. Complies with all other related policies, procedures and requests Adheres to agency policies and procedures. Demonstrates knowledge of policies and procedures applicable to own job position. Recommends and/or supports changes to policies and procedures. Honors requests of management for interim rules. Conserves agency resources Maintains agency property, supplies and equipment in a manner that demonstrates ownership and accountability. Maintains the work area to reduce the likelihood of safety hazards and to enhance its general appearance. COMMUNICATION SKILLS Demonstrates interpersonal understanding and utilizes effective communication skills Considers effects of words and actions on others and communicates with respect, patience and understanding at all times. Utilizes listening and communication skills that indicate understanding and promotes accurate interpretation of others' concerns, motivations and feelings. Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others. Works toward resolution of interpersonal conflicts as they arise Recognizes when others need information, assistance or direction and consistently offers and provides help. Attends and participates positively in meetings. Regularly reads and appropriately applies information to practice. Follows appropriate phone etiquette. Exhibits behaviors of cooperation Cooperates and develops collaborative work efforts that generally benefit all involved parties. Demonstrates the initiative to meet the needs of the agency by assisting coworkers when workload permits. PERSONAL/PROFESSIONAL DEVELOPMENT Maintains current personnel and medical file information and provides information to agency in timely manner. Sets own development challenges and volunteers to learn. Assists with orientation of new personnel. Adheres to agency infection control and safety policies, including reporting, practice and implementation specific to OSHA mandates. Attends in-service programs to fulfill requirements of position and agency policies. Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions. Understands role in the execution of the Emergency / Disaster Plan. PROBLEM SOLVING Exhibits critical thinking abilities and applies them for continuous improvement of services and the agency Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems. Continuously analyzes work processes and makes suggestions for improvement. Demonstrates creativity and innovation. Takes reasonable risks and accepts full accountability for actions taken. Recognizes complex connections in situations and can identify the key or underlying issues. Demonstrates the ability to make decisions independently which benefit the agency based on the identification of key or underlying issues. Demonstrates a strongly positive image of self and own skills, capabilities and judgment.

APPLY NOW!! Fee for Service Field Occupational Therapist Looking for an environment that values and cares for their employees? Then Royal Care CHHA is the Right place for you! Join a team that's like family - you will enjoy being a part of the Royal family! Why Work for RCC? Work with a diverse culture Paid vacation and sick time for Full-time employees Ease of communication with management and coordinators Flexibility of hours and patient location choices Receive MetroCard credits and mileage reimbursement! Comprehensive in-service training so you can stay up to date with your credentials Referral bonuses You can also decompress and rejuvenate yourself at our employee-only spa! PAY up to $100,000.00+ per year! LOCATIONS: Westchester Bronx Manhattan Job Description We are looking for a committed and patient-focused Occupational Therapist for Fee for Service to develop, recover or maintain the daily living and work skills of people with physical, mental or developmental conditions. You will offer effective and client-centered services that will enable people to confidently and independently carry out everyday tasks or activities. The successful candidate will have a holistic perspective and will be able to adapt the environment to fit the person. Responsibilities: Provide exceptional Occupational Therapy to patients by assessing and understanding care plans and create OT Home Care treatment plans alongside physicians or by prescription. Documenting visits and updates on the patients care and progress Educate caregivers and their families on how to care for the patient Making the best judgement on the types of care and services needed for each patient Supports company mission by providing the highest quality of home care. Qualifications: OT License and Registration to practice in New York State Any BILINGUAL skills are a PLUS! MUST have at least 1-year experience as a Occupational therapist in home care- Medicare Part A experience MUST have Reliable transportation Must have great communication skills, excellent organizational, and time management skills. Problem-solving skills Excellent computer skills Ability to work independently with minimal supervision Experience using HomeCare HomeBase (HCHB) is a plus but not required. Apply now and become ROYAL FAMILY! #INDOT2