Sacred Heart Community Service jobs in San Jose, CA - 20 jobs

The Education Coordinator will coordinate and implement all aspects of education programming within the Self Sufficiency Area of Sacred Heart Community Service (SHCS). This position is designed to promote kindergarten readiness and assure the success for the grade school and middle school students. This position will strive to maintain practices that promote healthy social and emotional development for the community that Sacred Heart serves. The job responsibilities include communicating with parents or guardians about academic progress and Social & Emotional Learning, monitoring program goals, maintaining tracking systems, and supporting the development of program volunteers and promotoras. To accomplish program duties, this position will coordinate volunteers, facilitate meetings; provide parent/guardian conferences and linkages to local resources as deemed appropriate. The Education Coordinator will support the development of multiple programs to ensure that all participants are engaged in activities that contribute to eliminating the opportunity gap for low-income and future first generation college students. REPORTING RELATIONSHIP: The Education Coordinator reports to the Education Manager. This position is full-time, hourly. RESPONSIBILITIES AND DUTIES: Program Coordination (60%) ● Recruits, engages, and retains the involvement of program participants from low-income neighborhoods in San Jose. ● Supports students and families to be in a safe and academically engaging environment. ● Develops and nurtures collaborative relationships with community members, volunteers, and partners that will strategically position Self Sufficiency programs to build a community united to ensure that every child and adult is free from poverty. ● Assists program participants with immediate crisis intervention, advocacy, problem solving and other appropriate interventions while maintaining professional boundaries. ● Provides explicit guidance and timely responses to interdepartmental staff on processes and procedures for referring customers into department services. ● Facilitates meetings and/or classes with community members, volunteers, and partners as appropriate. ● Coordinate and administer the CACFP and SFSP food programs ● Implements program evaluation tools (i.e., pre/post tests, satisfaction surveys, etc.), analyzes and reports on outcomes. ● Implement developmental screenings for children 0-5 years of age ● Develop curriculum for Early Childhood Education, After School Academy, Summer Academy and Resilient Family Program: Safe, Secure, & Love. Leadership (25%) ● Provides support and training in the development of leadership among participants through program involvement such as co-leading program and enrichment. ● Implements the core values of SHCS by engaging volunteers and community leaders, providing volunteers with vision, encouragement, challenge, modeling, training, and empowerment. TheEducation Coordinator also works with the team in administering needs assessments, outreach, training, scheduling, and coordination. ● Conduct 1 on 1's and intentional meetings with all members of Sacred Heart Community Service ● Supports the planning and implementation of agency-wide programs, events, training, and outreach efforts. ● Represents SHCS through outreach to schools, faith communities, businesses, and community groups. ● Work alongside promotoras in the education programs and focus on their leadership development Administrative (15%) ● Develops, tracks, reports, and analyzes program goals and objectives in accordance with strategic and operating plans. ● Implements program evaluation systems such as case files and other progress management systems with support from the Education Manager. ● Adheres to strict confidentiality agreements as deemed appropriate. ● Acts as a “mandated reporter” by working with the Education Manager to keep updated on periodic amendments and maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. ● Analyzes and reports on process objectives and outcomes to support the development of grant proposals and to ensure contract compliance. Education Coordinator works with the Education Manager to monitor grant requirements ensuring all service delivery goals are met and/or exceeded. ● Completes all administrative requirements for CACFP At-Risk supper and snack program ● Performs other duties as assigned ● Maintains and develops monthly work plan to reach all desired program outcomes POSITION REQUIREMENTS: The Education Coordinator should have the following skills and experience: ● Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. ● Bilingual in English and Spanish required. ● Minimum of a Bachelor's degree or equivalent knowledge and experience required. ● Specialty educational certificate in a related field preferred. ● Two to three years experience working in a community based organization with preschool aged children setting. ● Experience with providing culturally competent support aimed at opening pathways for toddlers and youth ● Experience mentoring and developing leadership among volunteers and/or clients. ● Computer literate with proficiency in Google Apps, MS Word, Excel, and Powerpoint. ● Excellent public speaking, writing and communication skills. ● Knowledge of grants monitoring and reporting processes preferred. ● Flexible, compassionate, and supportive attitude. ● Current certification in mandated reporting, first aid and CPR preferred. The Education Coordinator also be able to: ● Complete and pass a background check. ● Qualify to be insured under Sacred Heart Community Service driving policy if necessary. ● Successfully pass a tuberculosis (TB) test if required to work with youth or handle food. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $27.14/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Education Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 27.14 27.54 27.96 28.37 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.95 28.37 28.79 29.23 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.79 29.22 29.66 30.10 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.

ABOUT US Hello. We are CCIH. Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please watch our short video and read on! OUR SHORT VIDEO ********************* What are you passionate about? At CCIH-we're focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity , accountability , gratitude , and humor. Contra Costa Interfaith Housing's mission is to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County. Our vision is that every family in our community has secure housing and the dignity of self-sufficiency . We believe all children deserve living conditions that support their development into productive and healthy members of our community . Could our mission be your mission? TEAM SNAPSHOT We're adding to our team of passionate folks-who are on a mission to help make the lives of others better-through services and support that leads to a higher quality of life for our clients. We'd like to learn more about you-apply for the role! What's our team like? Here's a snapshot of some of the folks at CCIH who help to advance our vision to achieve-secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... Deanne-Executive Director-lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games. Bill-Director of Operations-lives in Central Contra Costa County with his partner and is involved in raising his godson. He enjoys reading, cooking/baking, meditation, hiking, and road trips around northern California. Sara-Director of Support Services-lives in West Contra Costa County with her partner and has participated in raising four children. She enjoys walking, knitting, dancing, writing poetry, and reading. Christina-Controller-lives in Pleasant Hill with her husband, three children, and their dog. In her spare time, she volunteers at her children's schools and with Girl Scouts, is on the PTA Board and local AYSO Board. She also enjoys attending her children's many sports activities. Elba-Director of Development-lives in Oakland with her spouse and dog. She enjoys reading, cooking, and traveling Job Description Now that you've had the chance to learn about CCIH, here's more about your new role : CCIH is a fast-paced organization in need of the right individual to take charge! We celebrate passion, compassion, excellence, initiative, and continuous improvement. The role is significant and requires an individual who can anticipate needs, has excellent follow through and can positively handle many different and diverse responsibilities effectively and efficiently with a positive and “can do” attitude. The Families in Supportive Housing (FISH) Case Manager provides home-based case management and supportive mental health services for formerly homeless families housed throughout Contra Costa County. Working collaboratively with CCIH's Property Manager, Life Skills Coordinator and the Youth Clinician, the Case Manager provides psychosocial, life skills and financial assessments, develops and supports the implementation of individual family action plans, supports behavioral changes which reduce mental health symptoms and improve daily functioning, and facilitates linkage to community resources and services required by families to maintain housing stability. Reports To: Director of Support Services WHAT YOU'LL DO Support our families to reach their full potential (75%) : Perform comprehensive psychosocial, life skills and financial assessments. Working collaboratively with families, develop and monitor progress on action goals and youth academic plans, encouraging independent action and/or providing assistance as appropriate. Assure the provision of supportive mental health interventions as needed, including crisis management and ongoing treatment as needed. Refer for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a family's service plan for the duration of service delivery. Maintain contact with all residents in caseload and provide home visits according to the identified level of need. Participate in team case conferences for the entire caseload of Families in Supportive Housing Program, and be prepared to provide backup for the fellow case manager(s) as needed. On-call, after hours, and backup work for other Families in Supportive Housing Team members may be required. Stay on top of the paperwork and administrative details to keep the program running (15%) : Complete timely and accurate documentation within 24 hours after each service contact. Assure that timely and accurate data is available to be entered into the Homeless Management Information System (HMIS). Comply with policies, procedures, standards of practice, and outcome requirements for the supportive housing program. Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety. Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses and/or mileage in a timely and accurate manner. Work with team members and community partners to provide excellent services and coordination (10%) Represent CCIH in a professional manner in all circumstances. Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner. Attend all required meetings, including but not limited to: CCIH staff meetings, Families in Supportive Housing Team meetings, case management team meetings, family member case conferences, and linkage meetings with other agencies. Attend regular individual supervision meetings and provide timely reporting on family progress. Participate in trainings and learning opportunities in an effort to continuously improve our services. Qualifications Master's degree or substitution of experience for education as follows: B.A. Degree and four years' experience in the human services field (for a total of at least six years, combined with the minimum of two years' experience indicated below) may substitute for the Master's degree. Two years' experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting. Must be familiar with the needs and issues of homeless families with mental disabilities. (Mental health or ex-mental health consumers are encouraged to apply). Bi-lingual in English/Spanish a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft, and database applications. REQUIRED: Must pass LiveScan screening and TB test. Must have own transportation and auto insurance PHYSICAL REQUIREMENTS: Ability to walk up and down stairs and up to ½ mile at any one time. Ability to sit for up to 2 hours without a break. Ability to perform repetitive movements, such as typing and filing, and use of commonly used office machines and supplies. Ability to lift and move up to 25 pounds. Ability to speak on the telephone for up to 3 hours. Ability to drive an automobile and transport oneself between meetings, including driving at night. Must have an operational vehicle, auto insurance, and valid driver's license. TO APPLY: Submit cover letter and resume, including salary requirements. EXTRA CREDIT: Please address these questions in your cover letter for bonus points. What's the proudest moment in your life? What was the last thing you were curious about? What's one personal or professional area of development you're working on? In order of importance, what are the values that are most important to you? Please share a personal or professional challenge and your approach? Please describe the practices you use to manage your stress. What's the difference between a good leader vs. a great leader? What is your preferred leadership style? Additional Information All your information will be kept confidential according to EEO guidelines.

Hello. We are CCIH. Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please read on! What are you passionate about? At CCIH-we're focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity , accountability , gratitude , and humor. Contra Costa Interfaith Housing's mission is to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County. Our vision is that every family in our community has secure housing and the dignity of self-sufficiency . We believe all children deserve living conditions that support their development into productive and healthy members of our community . Could our mission be your mission? Job Description The Part Time Bookkeeper position (currently 20 hours per week, may grow to 30 hours) reports to the Controller. The positions' primary responsibilities are accounts payable, accounts receivable, payroll, and some light filing. The purpose of this role is to support the CCIH Controller to ensure accurate and timely financial transactions and recordings. WHAT YOU'LL DO Enter agency transactions into the Quickbooks Online accounting system including expenses, employee reimbursements, credit card transactions, and some income transactions. Code those transactions per the guidance and oversight of the Controller. Create payments and mail checks to vendors. Prepare bank deposits and deliver to bank on a timely basis and as directed by Controller. Process bi-weekly payroll. Do timely and accurate filing of financial transactions. Assist in preparation of the annual audit. Support the Director of Development in some of the financial processes for the annual fundraiser, in collaboration with the Controller. Other accounting-related duties as assigned. Qualifications Knowledge of and/or experience in Quickbooks Online highly desirable. Extensive computer skills, including Microsoft Word and Excel required. Previous experience with payroll, accounts receivable, accounts payable and general ledger highly desirable. Minimum of 5 years bookkeeping and / or accounting experience required. Ability to learn new software systems and procedures. Ability to prioritize and multitask. Self-starter and quick learner. Strong organizational, time management, follow up, and project management skills. Deadline and detail-oriented, self-directed and able to effectively complete tasks with little supervision. Strong interpersonal skills, and an ability to work in a small office environment. Willingness to do whatever it takes to get the job done. Additional Information TO APPLY: Submit cover letter and resume, including salary requirements. EXTRA CREDIT: Please address these questions in your cover letter for bonus points. · What's the proudest moment in your life? · What was the last thing you were curious about? · What's one personal or professional area of development you're working on? · In order of importance, what are the values that are most important to you? · Please share a personal or professional challenge and your approach? · Please describe the practices you use to manage your stress. · What's the difference between a good leader vs. a great leader? Salary is contingent upon skill and experience. Contra Costa Interfaith Housing does not discriminate on the basis of race, color, ancestry, religious creed, national origin, ethnicity, gender, gender expression, age, marital status, disability, medical condition, or sexual orientation. CCIH believes in and complies with the Americans with Disabilities Act. All your information will be kept confidential according to EEO guidelines.

JOB ANNOUNCEMENT Sacred Heart Community Service, located in San Jose, CA is looking for a program manager to lead, integrate, evaluate, and improve programs that stabilize individuals and families facing severe economic hardship while creating opportunities for our members to get involved to change the conditions in their lives. This individual must be highly organized, possess an ability to work flexibly and creatively, demonstrate superior communication skills, and have a passion for our mission - to create hope, opportunity, and action. The ideal candidate must be equally committed to this mission, to an approach of driving policy change through transformational leadership development, and to developing programs through an anti-racism and anti-oppression worldview. For over 60 years, SHCS has been one of the leading nonprofit institutions in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change. Position Summary The Family Assistance Manager provides leadership in SHCS' efforts to lead, integrate, evaluate, and improve programs that build access to direct financial assistance and supportive services to stabilize families under financial distress, prevent homelessness and displacement, and help those who are experiencing homelessness to be quickly re-housed. This position oversees mutual support and wrap-around services aimed at seamless integration and a dignified user experience. The Manager also coordinates current public messaging around eligibility, community responsiveness, and invitations into community organizing efforts related to affordable housing, tenant rights, and homelessness. The Family Assistance Manager is a member of the Family Assistance Team and reports to the Director of Family Assistance. Description of Duties Management (40-50%) ● Supervises program staff, including providing structure, training, evaluation, and professional ● Recruits, hires, trains, schedules, and manages program staff, interns, and volunteers with support of Program ● Responsible for coordinating and ensuring proper scheduling of departmental functions, including door coverage, communications, and screening shifts ● Promotes and supports a culture of wellness among the family assistance team. ● Leads the development, implementation, and continuous improvement of program policies and procedures. ● Promotes strong communication and coordination with other SHCS programs and partner agencies. ● Ensures the alignment of housing programs with SHCS' strategic plan, mission, vision, and operating values. Family Assistance (10-20%) ● Conducts pre-screening and assessments with households seeking housing assistance ● Provides information, referrals, and connections, including connecting families with public benefits and other community resources. ● Leads the development and implementation of housing search workshops and one-on-one housing search support. ● Identifies and engages members, including connecting people to organizing committees, conducting 1:1s, and assessing and implementing community engagement opportunities with volunteers and people receiving housing Administrative (15-20%) ● Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding ● Supports grant administration, contract compliance, and reporting. ● Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality Outreach and Engagement (10-15%) ● Conducts community outreach, including publicly representing SHCS with community partners and at community fairs and other ● Ensures strong communication, coordination and integration with SHCS programs. ● Develops and nurtures collaborative relationships with community partners and recruits new community partners, including setting up and managing referral ● Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance ● Supports the development of a member-driven family assistance advisory committee to facilitate regular assessment of program effectiveness and housing policy. Leadership (5-10%) ● Supports the planning and implementation of SHCS programs, events, training, policy campaigns, and outreach efforts. ● Serves as a member of the Emergency Response Team. ● Acts as a “mandated reporter” by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. ● Performs other duties as assigned. Required Qualifications and Experience ● Strong commitment to our vision of ensuring every child and adult is free from ● Bachelor's degree in social work, public health, or related field or equivalent ● Three or more years of experience in human services, social work, public health, community organizing or related ● Experience providing culturally competent, strength-based case management, supportive services, and/or linkages to community ● Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful ● Strong written, verbal, and presentation ● Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or ● Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented ● Computer skills including proficiency in MS Word and Excel and client ● Bilingual/biliterate English and either Vietnamese, Spanish, or Mandarin required. ● Must be insurable under the organization's driving insurance ● Must complete a DMV and criminal background ● Strong commitment to our vision of uniting community to ensure every child and adult is free from poverty; Preferred Qualifications and Experience ● Bachelor's degree in social work, public health, or related field or equivalent ● Two or more years of management ● Experience working with landlords, local rental markets, and/or Housing First focused non-profits. ● Experience providing rental assistance and/or completing financial assistance applications for emergency assistance ● Experience entering data and running reports in HMIS, Salesforce or similar The position is exempt, full-time and reports to the Director of Family Assistance. Compensation This position is exempt. The salary is commensurate with experience with a range of $79,000 - $82,000. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart is an Equal Employment Opportunity/Affirmative Action employer and a union employer. Rev. 2025

JOB ANNOUNCEMENT Sacred Heart Community Service, located in San Jose, CA, is looking for a Full-Time, Exempt, Finance Business Partner to join our Finance Team. This role is ideal for a detail-oriented, organized and flexible individual who thrives in a fast-paced nonprofit environment. The right candidate must have strong verbal and written communication skills and have a passion for our mission-to change lives and impact poverty. For more than 60 years, SHCS has been a leading institution in addressing poverty in Santa Clara County through a strategy that combines focusing on the consequences of poverty through impactful programs while building power with community to push for systemic change. POSITION SUMMARY: The Finance Business Partner serves as a strategic financial advisor to program Directors at Sacred Heart Community Service. These Directors oversee various organizational units that deliver financial and other critical support services to the community. The Finance Business Partner supports Directors and their teams in managing program budgets, tracking expenses, and making informed financial decisions. Key responsibilities include Assisting with the development of budgets for new grant proposals; Setting up project codes to enable accurate time and expense tracking: Preparing and submitting periodic invoices to funders; Providing ongoing financial analysis and guidance. In addition, the Finance Business Partner collaborates with peers to create a standardized monthly reporting package for all supported programs. The role also involves evaluating and improving financial processes, including developing and documenting new procedures. RESPONSIBILITIES AND DUTIES: Organization Finance Support (70-75%) ● Assist the assigned organizations in developing budgets for new grant applications. ● Establish project codes for new grants and monitor on-going financial status of the various grants. ● Providing reporting to the Directors of spending vs the established budgets at a grant, org and sub-org level. ● Assist Organization Directors with planning and monitoring labor costs charged to grants. ● Develop relationships with various funders to provide ease of handling any issues which may arise. ● Assist with financial aspects of monitoring visits by various government or foundation funders. ● Special Projects as needed. Invoicing (10-15%) ● Develop periodic invoicing of all grants for the organizations including detailed support documentation. ● Follow up with funders to ensure timely processing of payments. Other (10-15%) ● Supports the planning of and participates in agency-wide programs, events, and outreach efforts. ● Supports the planning of and attends staff meetings, retreats, and other team and agency events. ● Provides support and executes other duties as assigned. REQUIRED QUALIFICATIONS AND EXPERIENCE: ● Six years of finance experience or a Bachelor's degree in Accounting, Business or a related discipline. ● Excellent organizational skills and proven ability to meet deadlines. ● Ability to multi-task and shift priorities in a fast-paced environment. ● Ability to work in a team and follow directives. ● Strong commitment to our mission and vision. ● Flexible, compassionate, and supportive attitude. ● Excellent computer skills including competence using Microsoft Office - with a particular emphasis on Excel. ● Working knowledge of NetSuite is desirable. PREFERRED QUALIFICATIONS AND EXPERIENCE: ● CPA license and/or Master's degree in Accounting, Business or a related field. ● Experience working with NetSuite. ● Bilingual in English/Spanish or English/Vietnamese. REPORTING RELATIONSHIP: The position is exempt, full-time and reports to the Director of Finance. COMPENSATION: The salary is commensurate with experience. The salary range is $84,000 - $94,000 annually. Benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 8/08/2025

Family Assistance Program Manager JOB ANNOUNCEMENT Sacred Heart Community Service, located in San Jose, CA is looking for a program manager to lead, integrate, evaluate, and improve programs that stabilize individuals and families facing severe economic hardship while creating opportunities for our members to get involved to change the conditions in their lives. This individual must be highly organized, possess an ability to work flexibly and creatively, demonstrate superior communication skills, and have a passion for our mission - to create hope, opportunity, and action. The ideal candidate must be equally committed to this mission, to an approach of driving policy change through transformational leadership development, and to developing programs through an anti-racism and anti-oppression worldview. For over 60 years, SHCS has been one of the leading nonprofit institutions in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change. Position Summary The Family Assistance Manager provides leadership in SHCS' efforts to lead, integrate, evaluate, and improve programs that build access to direct financial assistance and supportive services to stabilize families under financial distress, prevent homelessness and displacement, and help those who are experiencing homelessness to be quickly re-housed. This position oversees mutual support and wrap-around services aimed at seamless integration and a dignified user experience. The Manager also coordinates current public messaging around eligibility, community responsiveness, and invitations into community organizing efforts related to affordable housing, tenant rights, and homelessness. The Family Assistance Manager is a member of the Family Assistance Team and reports to the Director of Family Assistance. Description of Duties Management (40-50%) ● Supervises program staff, including providing structure, training, evaluation, and professional ● Recruits, hires, trains, schedules, and manages program staff, interns, and volunteers with support of Program ● Responsible for coordinating and ensuring proper scheduling of departmental functions, including door coverage, communications, and screening shifts ● Promotes and supports a culture of wellness among the family assistance team. ● Leads the development, implementation, and continuous improvement of program policies and procedures. ● Promotes strong communication and coordination with other SHCS programs and partner agencies. ● Ensures the alignment of housing programs with SHCS' strategic plan, mission, vision, and operating values. Family Assistance (10-20%) ● Conducts pre-screening and assessments with households seeking housing assistance ● Provides information, referrals, and connections, including connecting families with public benefits and other community resources. ● Leads the development and implementation of housing search workshops and one-on-one housing search support. ● Identifies and engages members, including connecting people to organizing committees, conducting 1:1s, and assessing and implementing community engagement opportunities with volunteers and people receiving housing Administrative (15-20%) ● Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding ● Supports grant administration, contract compliance, and reporting. ● Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality Outreach and Engagement (10-15%) ● Conducts community outreach, including publicly representing SHCS with community partners and at community fairs and other ● Ensures strong communication, coordination and integration with SHCS programs. ● Develops and nurtures collaborative relationships with community partners and recruits new community partners, including setting up and managing referral ● Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance ● Supports the development of a member-driven family assistance advisory committee to facilitate regular assessment of program effectiveness and housing policy. Leadership (5-10%) ● Supports the planning and implementation of SHCS programs, events, training, policy campaigns, and outreach efforts. ● Serves as a member of the Emergency Response Team. ● Acts as a “mandated reporter” by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. ● Performs other duties as assigned. Required Qualifications and Experience ● Strong commitment to our vision of ensuring every child and adult is free from ● Bachelor's degree in social work, public health, or related field or equivalent ● Three or more years of experience in human services, social work, public health, community organizing or related ● Experience providing culturally competent, strength-based case management, supportive services, and/or linkages to community ● Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful ● Strong written, verbal, and presentation ● Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or ● Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented ● Computer skills including proficiency in MS Word and Excel and client ● Bilingual/biliterate English and either Vietnamese, Spanish, or Mandarin required. ● Must be insurable under the organization's driving insurance ● Must complete a DMV and criminal background ● Strong commitment to our vision of uniting community to ensure every child and adult is free from poverty; Preferred Qualifications and Experience ● Bachelor's degree in social work, public health, or related field or equivalent ● Two or more years of management ● Experience working with landlords, local rental markets, and/or Housing First focused non-profits. ● Experience providing rental assistance and/or completing financial assistance applications for emergency assistance ● Experience entering data and running reports in HMIS, Salesforce or similar The position is exempt, full-time and reports to the Director of Family Assistance. Compensation This position is exempt. The salary is commensurate with experience with a range of $79,000 - $82,000. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart is an Equal Employment Opportunity/Affirmative Action employer and a union employer. Rev. 2025

ABOUT US Hello. We are CCIH. Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please read on! What are you passionate about? At CCIH-we're focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity , accountability , gratitude , and humor. Contra Costa Interfaith Housing CCIH is a vibrant and socially responsive non-profit agency with a mission to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County. We serve over 1,100 people each year. Our vision is that every family in our community has secure housing and the dignity of self-sufficiency . We believe all children deserve living conditions that support their development into productive and healthy members of our community . Could our mission be your mission? TEAM SNAPSHOT We're adding to our team of passionate folks-who are on a mission to help make the lives of others better-through services and support that leads to a higher quality of life for our clients. We'd like to learn more about you-apply for the role! What's our team like? Here's a snapshot of some of the folks at CCIH who help to advance our vision to achieve-secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... Deanne-Executive Director-lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games. Sara-Director of Support Services-lives in West Contra Costa County with her partner and has raised four children. She enjoys walking, knitting, dancing, writing poetry, reading and Burning Man. Sara is an LCSW and holds a Doctorate in Education. Bill-Director of Operations-lives in Central Contra Costa County with his partner and is involved in raising his godson. He enjoys reading, cooking/baking, meditation, hiking, and road trips around northern California. Bill is a licensed Marriage and Family Therapist. Beth - Family Services Manager- lives in Central Contra Costa County with her family and enjoys family time, music, cooking, and photography. Beth is a Licensed Psychologist (PhD Clinical Psychology). Christina-Controller-lives in Pleasant Hill with her husband, three children, and their dog. In her spare time, she volunteers at her children's schools and with Girl Scouts, is on the PTA Board and local AYSO Board. She also enjoys attending her children's many sports activities. Elba-Director of Development-lives in Oakland with her spouse and dog. She enjoys reading, cooking, and traveling. JOB DESCRIPTION Now that you've had the chance to learn about CCIH, here's more about your new role : CCIH is a fast-paced organization in need of the right individual to take charge! We celebrate passion, compassion, excellence, initiative, and continuous improvement. The role is significant and requires an individual who can anticipate needs, has excellent follow through and can positively handle many different and diverse responsibilities effectively and efficiently with a positive and “can do” attitude. The Mental Health Associate/Intern will provide on-site mental health services to formerly homeless children and their families living in permanent supportive housing in Pleasant Hill. The position can be part or full-time depending on your needs. Individual supervision, group supervision and training are all provided. Associates provide services in an on-site play therapy room, in family homes and in the community. Some evening and occasional weekend hours will be required. Applicants of diverse backgrounds who have experience working with low-income families with multiple challenges are encouraged to apply. Applicants with competency working with culturally diverse populations are strongly desired. WHAT YOU'LL DO Support formerly homeless children to reach their full potential (75%) : Provide milieu-based mental health services to individual children living in permanent supportive housing who are experiencing emotional challenges. Many of these children may be receiving EPSDT (Early and Periodic Screening Diagnosis and Treatment) services. Provide on-site individual and group mental health therapeutic services to children. Assist in delivering on-site parenting support groups to families. Collaborate with case managers and the youth enrichment coordinator to provide support for individual children and their families, using a team approach. Assist with staff supervision of volunteer programs and community activities delivered to families served by CCIH. These may include evening and occasional weekend commitments. Work with other staff members to provide community resources for families and individuals, such as social and health related activities, life-skills and employment support, and youth enrichment. Stay on top of the paperwork and administrative details to keep the program running (15%) : Complete accurate and timely EPSDT chart notes for all services provided to children who are assigned under this contract. Meet individual EPSDT contract goals for hourly billing, including averaging a minimum of 10 - 12 hours per week (depending on work schedule) of direct service to clients who are assigned under this contract. Assist the services team with appropriate clinical documentation, including progress notes, service delivery documentation, reports, and forms. Continuously improve your skills and work with team members and community partners to provide excellent services (10%) Participate in weekly group and individual supervision, using that time to work on developing therapeutic skills and clinical knowledge, as well as exploring growth opportunities as a mental health provider. Participate in clinical training as possible/needed. Represent CCIH in a professional manner in all circumstances. Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner. Attend all required meetings, including but not limited to: CCIH staff meetings, Internal team meetings, and linkage meetings with other agencies. Qualifications Position Qualifications: Master's degree in Social Work, Marriage and Family Therapy, or Counseling. Registered with the Board of Behavioral Sciences as an intern working toward licensure as an LCSW, LMFT, or LPCC. Experience with low-income and disenfranchised populations desired. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft, and database applications. Must pass LiveScan screening and TB test. Additional Information Physical Requirements: Ability to walk up and down stairs and up to ½ mile at any one time. Ability to sit for up to 2 hours without a break. Ability to perform repetitive movements, such as typing and filing, and the use of commonly used office machines and supplies. Ability to lift and move up to 25 pounds. Ability to speak on the telephone for up to 3 hours. Must have an operational vehicle, auto insurance, and valid driver's license. Contra Costa Interfaith Housing does not discriminate on the basis of race, color, ancestry, religious creed, national origin, ethnicity, gender, age, marital status, disability, medical condition, or sexual orientation. Minorities/Consumers/Former-Consumers are encouraged to apply. CCIH believes in and complies with the Americans with Disabilities Act.

Welcome Center Coordinator - Bilingual Vietnamese/English based in San José, CA JOB ANNOUNCEMENT Sacred Heart Community Service, located in San José, CA, is looking for a poised, community-oriented professional Welcome Center Coordinator - Bilingual Vietnamese/English. The Welcome Center Coordinator is a member of the team of staff and volunteers that welcome, orient, and engage community members into our programs and opportunities for involvement. The position is the face of Sacred Heart to the community. The ideal candidate will be self-directed, flexible, and exhibit strong communication, efficient administrative and multi-tasking skills, excellent customer service skills, and the ability to stay calm and collected in at times, an occasionally chaotic environment. Most importantly, they must have a passion for our mission - to build a community free from poverty. For nearly 60 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action. POSITIONS SUMMARY The Welcome Center Coordinator supports the engagement of hundreds of community members each day by ensuring a welcoming, organized, and compassionate first point of contact. This role leads efforts to register new members, triage needs, connect individuals with programs and opportunities, and maintain accurate enrollment data. The coordinator also keeps lobby and service lines running smoothly, recruits and guides volunteers, and helps sustain a calm and respectful environment even during busy or stressful times. With an understanding of the challenges faced by low-income families, this position upholds our commitment to treat everyone with dignity, compassion, and respect. DESCRIPTION OF DUTIES Program Coordination (65-75%) ● Welcomes and registers members triage needs, responds to questions, updates member data, and connects members to the programs, resources, and engagement opportunities. ● Supports the development, implementation, and reporting of member databases including registration, updates, survey processes. ● Implements and troubleshoots data entry processes to ensure applications and updates are being entered efficiently and used appropriately. ● Maintains regular communications with internal SHCS programs and external agencies to facilitate member education about internal and external programs, resources, and events, through flyers, member interaction, PowerPoint presentations, and tabling. ● Supports Welcome Center space operations by ensuring organization, program line flow, cleanliness, and supplies and materials levels. ● Supports crisis intervention efforts by responding to situations, training, and supporting volunteers' responses, and documenting incidents. ● Ensures appropriate scheduling, coverage of team responsibilities, and support for colleagues addressing challenging scenarios. ● Maintains relationships and performs site visits to partner organizations for referrals knowledge and shared learning. ● Answers SHCS phones and ensures automated phone system information remains current. ● Provides member enrollment, appointment scheduling, and pre-screening support for SHCS programs and events. ● Supports continuous learning, evaluation, and improvement of the Welcome Center area including policies, guidelines, and performance metrics. ● Assists customers with completing utility assistance applications and meets with customers and collects data to determine program eligibility, including collecting required documentation. ● Reviews energy assistance applications for completeness, accuracy, and required documentation. Volunteer and Member Engagement (20-30%) ● Provides regular communication, support, supervision, training, recognition, and professional development for Welcome Center volunteers and interns in alignment with SHCS's operating values. The position ensures volunteers and interns feel appreciated and meaningfully engaged and they understand their roles and responsibilities. ● Engages members in organization-wide public policy campaigns and supports members in understanding the need to address the structural causes of poverty as well as providing direct service. ● Conducts 1:1 and team meetings with volunteers and members to cultivate their deeper involvement, to develop their analysis of the systemic roots and solutions to poverty and increase their leadership capacity and ownership of the program. ● Supports the recruitment, development, and work of the Essential Services Department Committee. ● Manages volunteer schedules, including outreach, reminders, and coordination with the volunteer office. ● Ensures volunteers and member information is updated and volunteer engagement is tracked in the database (i.e. log-in processes, hour tracking, etc.). Leadership (5-10%) ● Supports the planning and implementation of organization-wide programs, events, training, and outreach efforts. This includes special efforts such as Holiday distribution events. ● Supports and supervises other Essential Services programs (Pantry, Clothes Closet and Donation Station) and volunteers as needed. ● Supports planning and execution of Sacred Heart and team meetings, training, retreats, and events. ● Performs other duties as assigned. REQUIRED QUALIFICATIONS AND EXPERIENCE ● Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. ● A bachelor's degree or equivalent work experience in human services, social work, or 2-3 years of equivalent knowledge and experience. ● Compassionate and patient approach to working with diverse and often vulnerable community members. ● Ability to work flexibly under pressure in a fast-paced and sometimes chaotic environment. ● Ability to respond professionally to intense interpersonal conflict where community members may be demanding, agitated, and speaking loudly. ● Possesses the ability to work independently and creatively and is detail oriented. ● Works collaboratively in a team environment and to work independently with limited supervision when necessary. ● Excellent verbal and written communication skills. ● Bilingual and biliterate in English and in Vietnamese. ● Computer literate with proficiency in MS Word, Excel, PowerPoint, and Google Docs. ● The position requires computer use and sitting or standing for 6 - 8 hours per day. The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. PREFERRED QUALIFICATIONS AND/OR EXPERIENCE EQUIVALENT ● Experience in volunteer coordination, supervision, and/or training. REPORTING RELATIONSHIP: The Welcome Center Coordinator, Bilingual Vietnamese/English position, reports to the Welcome Center Manager. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $26.91 per hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Welcome Center Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 26.91 27.32 27.73 28.14 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.72 28.14 28.56 28.99 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.55 28.98 29.42 29.86 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 09.26.2025

Hello. We are CCIH. Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please read on! What are you passionate about? At CCIH-we're focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor. Contra Costa Interfaith Housing's mission is to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County. Our vision is that every family in our community has secure housing and the dignity of self-sufficiency. We believe all children deserve living conditions that support their development into productive and healthy members of our community. Could our mission be your mission? Job Description The Part Time Bookkeeper position (currently 20 hours per week, may grow to 30 hours) reports to the Controller. The positions' primary responsibilities are accounts payable, accounts receivable, payroll, and some light filing. The purpose of this role is to support the CCIH Controller to ensure accurate and timely financial transactions and recordings. WHAT YOU'LL DO Enter agency transactions into the Quickbooks Online accounting system including expenses, employee reimbursements, credit card transactions, and some income transactions. Code those transactions per the guidance and oversight of the Controller. Create payments and mail checks to vendors. Prepare bank deposits and deliver to bank on a timely basis and as directed by Controller. Process bi-weekly payroll. Do timely and accurate filing of financial transactions. Assist in preparation of the annual audit. Support the Director of Development in some of the financial processes for the annual fundraiser, in collaboration with the Controller. Other accounting-related duties as assigned. Qualifications Knowledge of and/or experience in Quickbooks Online highly desirable. Extensive computer skills, including Microsoft Word and Excel required. Previous experience with payroll, accounts receivable, accounts payable and general ledger highly desirable. Minimum of 5 years bookkeeping and / or accounting experience required. Ability to learn new software systems and procedures. Ability to prioritize and multitask. Self-starter and quick learner. Strong organizational, time management, follow up, and project management skills. Deadline and detail-oriented, self-directed and able to effectively complete tasks with little supervision. Strong interpersonal skills, and an ability to work in a small office environment. Willingness to do whatever it takes to get the job done. Additional Information TO APPLY: Submit cover letter and resume, including salary requirements. EXTRA CREDIT: Please address these questions in your cover letter for bonus points. · What's the proudest moment in your life? · What was the last thing you were curious about? · What's one personal or professional area of development you're working on? · In order of importance, what are the values that are most important to you? · Please share a personal or professional challenge and your approach? · Please describe the practices you use to manage your stress. · What's the difference between a good leader vs. a great leader? Salary is contingent upon skill and experience. Contra Costa Interfaith Housing does not discriminate on the basis of race, color, ancestry, religious creed, national origin, ethnicity, gender, gender expression, age, marital status, disability, medical condition, or sexual orientation. CCIH believes in and complies with the Americans with Disabilities Act. All your information will be kept confidential according to EEO guidelines.

ABOUT US Hello. We are CCIH. Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please watch our short video and read on! OUR SHORT VIDEO ********************* What are you passionate about? At CCIH-we're focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor. Contra Costa Interfaith Housing's mission is to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County. Our vision is that every family in our community has secure housing and the dignity of self-sufficiency. We believe all children deserve living conditions that support their development into productive and healthy members of our community. Could our mission be your mission? TEAM SNAPSHOT We're adding to our team of passionate folks-who are on a mission to help make the lives of others better-through services and support that leads to a higher quality of life for our clients. We'd like to learn more about you-apply for the role! What's our team like? Here's a snapshot of some of the folks at CCIH who help to advance our vision to achieve-secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... Deanne-Executive Director-lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games. Bill-Director of Operations-lives in Central Contra Costa County with his partner and is involved in raising his godson. He enjoys reading, cooking/baking, meditation, hiking, and road trips around northern California. Sara-Director of Support Services-lives in West Contra Costa County with her partner and has participated in raising four children. She enjoys walking, knitting, dancing, writing poetry, and reading. Christina-Controller-lives in Pleasant Hill with her husband, three children, and their dog. In her spare time, she volunteers at her children's schools and with Girl Scouts, is on the PTA Board and local AYSO Board. She also enjoys attending her children's many sports activities. Elba-Director of Development-lives in Oakland with her spouse and dog. She enjoys reading, cooking, and traveling Job Description Now that you've had the chance to learn about CCIH, here's more about your new role : CCIH is a fast-paced organization in need of the right individual to take charge! We celebrate passion, compassion, excellence, initiative, and continuous improvement. The role is significant and requires an individual who can anticipate needs, has excellent follow through and can positively handle many different and diverse responsibilities effectively and efficiently with a positive and “can do” attitude. The Families in Supportive Housing (FISH) Case Manager provides home-based case management and supportive mental health services for formerly homeless families housed throughout Contra Costa County. Working collaboratively with CCIH's Property Manager, Life Skills Coordinator and the Youth Clinician, the Case Manager provides psychosocial, life skills and financial assessments, develops and supports the implementation of individual family action plans, supports behavioral changes which reduce mental health symptoms and improve daily functioning, and facilitates linkage to community resources and services required by families to maintain housing stability. Reports To: Director of Support Services WHAT YOU'LL DO Support our families to reach their full potential (75%): Perform comprehensive psychosocial, life skills and financial assessments. Working collaboratively with families, develop and monitor progress on action goals and youth academic plans, encouraging independent action and/or providing assistance as appropriate. Assure the provision of supportive mental health interventions as needed, including crisis management and ongoing treatment as needed. Refer for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a family's service plan for the duration of service delivery. Maintain contact with all residents in caseload and provide home visits according to the identified level of need. Participate in team case conferences for the entire caseload of Families in Supportive Housing Program, and be prepared to provide backup for the fellow case manager(s) as needed. On-call, after hours, and backup work for other Families in Supportive Housing Team members may be required. Stay on top of the paperwork and administrative details to keep the program running (15%): Complete timely and accurate documentation within 24 hours after each service contact. Assure that timely and accurate data is available to be entered into the Homeless Management Information System (HMIS). Comply with policies, procedures, standards of practice, and outcome requirements for the supportive housing program. Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety. Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses and/or mileage in a timely and accurate manner. Work with team members and community partners to provide excellent services and coordination (10%) Represent CCIH in a professional manner in all circumstances. Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner. Attend all required meetings, including but not limited to: CCIH staff meetings, Families in Supportive Housing Team meetings, case management team meetings, family member case conferences, and linkage meetings with other agencies. Attend regular individual supervision meetings and provide timely reporting on family progress. Participate in trainings and learning opportunities in an effort to continuously improve our services. Qualifications Master's degree or substitution of experience for education as follows: B.A. Degree and four years' experience in the human services field (for a total of at least six years, combined with the minimum of two years' experience indicated below) may substitute for the Master's degree. Two years' experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting. Must be familiar with the needs and issues of homeless families with mental disabilities. (Mental health or ex-mental health consumers are encouraged to apply). Bi-lingual in English/Spanish a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft, and database applications. REQUIRED: Must pass LiveScan screening and TB test. Must have own transportation and auto insurance PHYSICAL REQUIREMENTS: Ability to walk up and down stairs and up to ½ mile at any one time. Ability to sit for up to 2 hours without a break. Ability to perform repetitive movements, such as typing and filing, and use of commonly used office machines and supplies. Ability to lift and move up to 25 pounds. Ability to speak on the telephone for up to 3 hours. Ability to drive an automobile and transport oneself between meetings, including driving at night. Must have an operational vehicle, auto insurance, and valid driver's license. TO APPLY: Submit cover letter and resume, including salary requirements. EXTRA CREDIT: Please address these questions in your cover letter for bonus points. What's the proudest moment in your life? What was the last thing you were curious about? What's one personal or professional area of development you're working on? In order of importance, what are the values that are most important to you? Please share a personal or professional challenge and your approach? Please describe the practices you use to manage your stress. What's the difference between a good leader vs. a great leader? What is your preferred leadership style? Additional Information All your information will be kept confidential according to EEO guidelines.

The Education Coordinator will coordinate and implement all aspects of education programming within the Self Sufficiency Area of Sacred Heart Community Service (SHCS). This position is designed to promote kindergarten readiness and assure the success for the grade school and middle school students. This position will strive to maintain practices that promote healthy social and emotional development for the community that Sacred Heart serves. The job responsibilities include communicating with parents or guardians about academic progress and Social & Emotional Learning, monitoring program goals, maintaining tracking systems, and supporting the development of program volunteers and promotoras. To accomplish program duties, this position will coordinate volunteers, facilitate meetings; provide parent/guardian conferences and linkages to local resources as deemed appropriate. The Education Coordinator will support the development of multiple programs to ensure that all participants are engaged in activities that contribute to eliminating the opportunity gap for low-income and future first generation college students. REPORTING RELATIONSHIP: The Education Coordinator reports to the Education Manager. This position is full-time, hourly. RESPONSIBILITIES AND DUTIES: Program Coordination (60%) ● Recruits, engages, and retains the involvement of program participants from low-income neighborhoods in San Jose. ● Supports students and families to be in a safe and academically engaging environment. ● Develops and nurtures collaborative relationships with community members, volunteers, and partners that will strategically position Self Sufficiency programs to build a community united to ensure that every child and adult is free from poverty. ● Assists program participants with immediate crisis intervention, advocacy, problem solving and other appropriate interventions while maintaining professional boundaries. ● Provides explicit guidance and timely responses to interdepartmental staff on processes and procedures for referring customers into department services. ● Facilitates meetings and/or classes with community members, volunteers, and partners as appropriate. ● Coordinate and administer the CACFP and SFSP food programs ● Implements program evaluation tools (i.e., pre/post tests, satisfaction surveys, etc.), analyzes and reports on outcomes. ● Implement developmental screenings for children 0-5 years of age ● Develop curriculum for Early Childhood Education, After School Academy, Summer Academy and Resilient Family Program: Safe, Secure, & Love. Leadership (25%) ● Provides support and training in the development of leadership among participants through program involvement such as co-leading program and enrichment. ● Implements the core values of SHCS by engaging volunteers and community leaders, providing volunteers with vision, encouragement, challenge, modeling, training, and empowerment. TheEducation Coordinator also works with the team in administering needs assessments, outreach, training, scheduling, and coordination. ● Conduct 1 on 1's and intentional meetings with all members of Sacred Heart Community Service ● Supports the planning and implementation of agency-wide programs, events, training, and outreach efforts. ● Represents SHCS through outreach to schools, faith communities, businesses, and community groups. ● Work alongside promotoras in the education programs and focus on their leadership development Administrative (15%) ● Develops, tracks, reports, and analyzes program goals and objectives in accordance with strategic and operating plans. ● Implements program evaluation systems such as case files and other progress management systems with support from the Education Manager. ● Adheres to strict confidentiality agreements as deemed appropriate. ● Acts as a "mandated reporter" by working with the Education Manager to keep updated on periodic amendments and maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. ● Analyzes and reports on process objectives and outcomes to support the development of grant proposals and to ensure contract compliance. Education Coordinator works with the Education Manager to monitor grant requirements ensuring all service delivery goals are met and/or exceeded. ● Completes all administrative requirements for CACFP At-Risk supper and snack program ● Performs other duties as assigned ● Maintains and develops monthly work plan to reach all desired program outcomes POSITION REQUIREMENTS: The Education Coordinator should have the following skills and experience: ● Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. ● Bilingual in English and Spanish required. ● Minimum of a Bachelor's degree or equivalent knowledge and experience required. ● Specialty educational certificate in a related field preferred. ● Two to three years experience working in a community based organization with preschool aged children setting. ● Experience with providing culturally competent support aimed at opening pathways for toddlers and youth ● Experience mentoring and developing leadership among volunteers and/or clients. ● Computer literate with proficiency in Google Apps, MS Word, Excel, and Powerpoint. ● Excellent public speaking, writing and communication skills. ● Knowledge of grants monitoring and reporting processes preferred. ● Flexible, compassionate, and supportive attitude. ● Current certification in mandated reporting, first aid and CPR preferred. The Education Coordinator also be able to: ● Complete and pass a background check. ● Qualify to be insured under Sacred Heart Community Service driving policy if necessary. ● Successfully pass a tuberculosis (TB) test if required to work with youth or handle food. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $27.14/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Education Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 27.14 27.54 27.96 28.37 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.95 28.37 28.79 29.23 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.79 29.22 29.66 30.10 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.

JOB ANNOUNCEMENT Sacred Heart Community Service, located in San Jose, CA, is looking for a Full-Time, Exempt, Finance Business Partner to join our Finance Team. This role is ideal for a detail-oriented, organized and flexible individual who thrives in a fast-paced nonprofit environment. The right candidate must have strong verbal and written communication skills and have a passion for our mission-to change lives and impact poverty. For more than 60 years, SHCS has been a leading institution in addressing poverty in Santa Clara County through a strategy that combines focusing on the consequences of poverty through impactful programs while building power with community to push for systemic change. POSITION SUMMARY: The Finance Business Partner serves as a strategic financial advisor to program Directors at Sacred Heart Community Service. These Directors oversee various organizational units that deliver financial and other critical support services to the community. The Finance Business Partner supports Directors and their teams in managing program budgets, tracking expenses, and making informed financial decisions. Key responsibilities include Assisting with the development of budgets for new grant proposals; Setting up project codes to enable accurate time and expense tracking: Preparing and submitting periodic invoices to funders; Providing ongoing financial analysis and guidance. In addition, the Finance Business Partner collaborates with peers to create a standardized monthly reporting package for all supported programs. The role also involves evaluating and improving financial processes, including developing and documenting new procedures. RESPONSIBILITIES AND DUTIES: Organization Finance Support (70-75%) ● Assist the assigned organizations in developing budgets for new grant applications. ● Establish project codes for new grants and monitor on-going financial status of the various grants. ● Providing reporting to the Directors of spending vs the established budgets at a grant, org and sub-org level. ● Assist Organization Directors with planning and monitoring labor costs charged to grants. ● Develop relationships with various funders to provide ease of handling any issues which may arise. ● Assist with financial aspects of monitoring visits by various government or foundation funders. ● Special Projects as needed. Invoicing (10-15%) ● Develop periodic invoicing of all grants for the organizations including detailed support documentation. ● Follow up with funders to ensure timely processing of payments. Other (10-15%) ● Supports the planning of and participates in agency-wide programs, events, and outreach efforts. ● Supports the planning of and attends staff meetings, retreats, and other team and agency events. ● Provides support and executes other duties as assigned. REQUIRED QUALIFICATIONS AND EXPERIENCE: ● Six years of finance experience or a Bachelor's degree in Accounting, Business or a related discipline. ● Excellent organizational skills and proven ability to meet deadlines. ● Ability to multi-task and shift priorities in a fast-paced environment. ● Ability to work in a team and follow directives. ● Strong commitment to our mission and vision. ● Flexible, compassionate, and supportive attitude. ● Excellent computer skills including competence using Microsoft Office - with a particular emphasis on Excel. ● Working knowledge of NetSuite is desirable. PREFERRED QUALIFICATIONS AND EXPERIENCE: ● CPA license and/or Master's degree in Accounting, Business or a related field. ● Experience working with NetSuite. ● Bilingual in English/Spanish or English/Vietnamese. REPORTING RELATIONSHIP: The position is exempt, full-time and reports to the Director of Finance. COMPENSATION: The salary is commensurate with experience. The salary range is $84,000 - $94,000 annually. Benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 8/08/2025

Family Assistance Program Manager JOB ANNOUNCEMENT Sacred Heart Community Service, located in San Jose, CA is looking for a program manager to lead, integrate, evaluate, and improve programs that stabilize individuals and families facing severe economic hardship while creating opportunities for our members to get involved to change the conditions in their lives. This individual must be highly organized, possess an ability to work flexibly and creatively, demonstrate superior communication skills, and have a passion for our mission - to create hope, opportunity, and action. The ideal candidate must be equally committed to this mission, to an approach of driving policy change through transformational leadership development, and to developing programs through an anti-racism and anti-oppression worldview. For over 60 years, SHCS has been one of the leading nonprofit institutions in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change. Position Summary The Family Assistance Manager provides leadership in SHCS' efforts to lead, integrate, evaluate, and improve programs that build access to direct financial assistance and supportive services to stabilize families under financial distress, prevent homelessness and displacement, and help those who are experiencing homelessness to be quickly re-housed. This position oversees mutual support and wrap-around services aimed at seamless integration and a dignified user experience. The Manager also coordinates current public messaging around eligibility, community responsiveness, and invitations into community organizing efforts related to affordable housing, tenant rights, and homelessness. The Family Assistance Manager is a member of the Family Assistance Team and reports to the Director of Family Assistance. Description of Duties Management (40-50%) ● Supervises program staff, including providing structure, training, evaluation, and professional ● Recruits, hires, trains, schedules, and manages program staff, interns, and volunteers with support of Program ● Responsible for coordinating and ensuring proper scheduling of departmental functions, including door coverage, communications, and screening shifts ● Promotes and supports a culture of wellness among the family assistance team. ● Leads the development, implementation, and continuous improvement of program policies and procedures. ● Promotes strong communication and coordination with other SHCS programs and partner agencies. ● Ensures the alignment of housing programs with SHCS' strategic plan, mission, vision, and operating values. Family Assistance (10-20%) ● Conducts pre-screening and assessments with households seeking housing assistance ● Provides information, referrals, and connections, including connecting families with public benefits and other community resources. ● Leads the development and implementation of housing search workshops and one-on-one housing search support. ● Identifies and engages members, including connecting people to organizing committees, conducting 1:1s, and assessing and implementing community engagement opportunities with volunteers and people receiving housing Administrative (15-20%) ● Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding ● Supports grant administration, contract compliance, and reporting. ● Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality Outreach and Engagement (10-15%) ● Conducts community outreach, including publicly representing SHCS with community partners and at community fairs and other ● Ensures strong communication, coordination and integration with SHCS programs. ● Develops and nurtures collaborative relationships with community partners and recruits new community partners, including setting up and managing referral ● Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance ● Supports the development of a member-driven family assistance advisory committee to facilitate regular assessment of program effectiveness and housing policy. Leadership (5-10%) ● Supports the planning and implementation of SHCS programs, events, training, policy campaigns, and outreach efforts. ● Serves as a member of the Emergency Response Team. ● Acts as a "mandated reporter" by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. ● Performs other duties as assigned. Required Qualifications and Experience ● Strong commitment to our vision of ensuring every child and adult is free from ● Bachelor's degree in social work, public health, or related field or equivalent ● Three or more years of experience in human services, social work, public health, community organizing or related ● Experience providing culturally competent, strength-based case management, supportive services, and/or linkages to community ● Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful ● Strong written, verbal, and presentation ● Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or ● Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented ● Computer skills including proficiency in MS Word and Excel and client ● Bilingual/biliterate English and either Vietnamese, Spanish, or Mandarin required. ● Must be insurable under the organization's driving insurance ● Must complete a DMV and criminal background ● Strong commitment to our vision of uniting community to ensure every child and adult is free from poverty; Preferred Qualifications and Experience ● Bachelor's degree in social work, public health, or related field or equivalent ● Two or more years of management ● Experience working with landlords, local rental markets, and/or Housing First focused non-profits. ● Experience providing rental assistance and/or completing financial assistance applications for emergency assistance ● Experience entering data and running reports in HMIS, Salesforce or similar The position is exempt, full-time and reports to the Director of Family Assistance. Compensation This position is exempt. The salary is commensurate with experience with a range of $79,000 - $82,000. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart is an Equal Employment Opportunity/Affirmative Action employer and a union employer. Rev. 2025

based in San Jose, CA JOB ANNOUNCEMENT: Sacred Heart Community Service (SHCS) in San José, CA is seeking a creative and committed full-time La Mesa Verde Program Coordinator to help lead one of the Bay Area's most vibrant food justice initiatives. In this pivotal role, you will coordinate workshops, volunteers, and community events while cultivating leadership through bilingual Spanish/English member programs and volunteer committees, empowering families to grow their own food and advocate for systemic change. We are looking for a flexible, organized, and community-driven leader with strong communication and relationship-building skills who is deeply committed to social justice, equity, and sustainability. For more than 60 years, SHCS has combined impactful programs that meet urgent needs with collective action to advance equity and systemic change-join us and help build a thriving community rooted in justice. POSITION SUMMARY: The La Mesa Verde Program Coordinator plays a central role in advancing food justice by engaging and empowering families to build leadership, strengthen community connections, and take collective action. This position oversees a bilingual Spanish/English membership program, facilitates member-led volunteer committees, and coordinates workshops, events, and advocacy campaigns that promote participation and shared ownership of the program. Using community organizing tools such as one-on-one meetings, strategic planning, and popular education, the Coordinator nurtures leadership development, cultivates inclusive participation, and supports community members in advocating for systemic change. While gardening is an important vehicle for engagement, the heart of this role lies in fostering leadership, collaboration, and empowerment to create a more just and sustainable food system. RESPONSIBILITIES AND DUTIES: Program Management (35-40%) Support LMV Committees in planning and delivering skill-building workshops, volunteer opportunities, and community-wide events such as garden workdays and plant distributions. Recruit, train, and support community educators for bilingual garden workshops, integrating popular education techniques. Develop onboarding and professional development for LMV staff on topics such as gardening, composting, popular education, community organizing, and food policy. Strengthen member engagement through one-on-one outreach, calls, and online communications, and build partnerships with community organizations to expand resources. Design and implement inclusive outreach strategies, forums, and feedback sessions to promote participation and shared decision-making. Monitor and evaluate program effectiveness through surveys, engagement metrics, and feedback, making recommendations for improvement. Collaborate with staff and volunteers to create promotional materials and communications that enhance visibility and participation in LMV programs and policy campaigns. Administrative Duties (15-25%) Develop, track, and analyze program goals that align with the agency's strategic priorities. Regularly assess progress and adjust strategies as needed to ensure goals are met and to maximize community impact. Collaborate with leadership to monitor grant requirements, ensuring that all service delivery goals are met and/or exceeded, and that reporting deadlines are adhered to. Support the planning and implementation of agency-wide programs, events, training sessions, and outreach efforts, contributing ideas and logistical support to enhance overall effectiveness. Perform other duties as assigned by management to support the overall mission and operations of Sacred Heart Community Service, demonstrating flexibility and a willingness to assist wherever needed. Support LMV social media campaigns by creating engaging content and interacting with community members online. Monitor social media engagement metrics to assess the effectiveness of campaigns and make recommendations for improvement. Collaborate with other teams within the organization to identify opportunities for cross-promotion and resource sharing, enhancing the visibility and impact of LMV initiatives. Facilitate regular feedback sessions with members and volunteers to gather insights and suggestions, using this input to inform program development and community needs. Leadership (35-45%) Meet one-on-one with LMV committee members to foster awareness of food justice, local food systems, and collective power, while supporting healthy group dynamics and collaborative planning. Develop and deliver leadership training sessions tailored to member needs and experiences, covering topics such as meeting facilitation, understanding food systems, solidarity building, and the intersection of race and class in food justice. Create and implement ongoing leadership development programs that empower members to take on greater responsibility, with a focus on building skills in public speaking, advocacy, and community organizing. Support policy issue research and advocacy strategy and facilitate workshops that prepare members to analyze issues and take effective collective action on local food policy. Mediate conflict and promote restorative practices that strengthen trust, encourage open dialogue, and foster mutual respect among members and volunteers. Organize community-building activities and mentorship opportunities that deepen relationships, foster belonging, and create a culture of shared learning across experience levels. Collaborate with program leaders to identify leadership gaps, design targeted initiatives, and evaluate leadership development efforts through participant feedback and outcome measures. Encourage a culture of accountability by setting clear expectations for participation, celebrating successes, and recognizing both individual and collective contributions. REQUIRED QUALIFICATIONS AND EXPERIENCE: Strong commitment to SHCS's vision of a community united to ensure every child and adult is free from poverty, with a deep understanding of social justice issues and community empowerment. Bilingual and biliterate in English and Spanish, enabling effective communication with a diverse community. Excellent public speaking, writing, and communication skills, with the ability to convey complex concepts to diverse audiences. Flexible, compassionate, and supportive attitude, with the ability to adapt to changing circumstances and respond to community needs with empathy. Experience providing culturally competent support and leadership development, ensuring inclusivity and respect for diverse backgrounds and experiences. Proficiency in Google Apps, MS Word, Excel, PowerPoint, and social media platforms, with the ability to learn new software as needed. Availability to work some evenings and weekends as required for community events and workshops. Ability to travel to multiple locations for garden visits, family engagement, and program needs; must have reliable personal transportation, a valid driver's license, and insurance per state law and SHCS policy (mileage reimbursement available). Ability to work outdoors in varied weather conditions and perform garden-related physical tasks, including lifting up to 30 pounds with assistance. Ability to pass DMV and criminal background checks and must be insurable by Sacred Heart's policies. One to two years of experience in community-based organizations, including grassroots organizing, leadership development, curriculum training, or adult education. PREFERRED QUALIFICATIONS AND EXPERIENCE Passion for food sovereignty, community engagement, and organizing, with a commitment to building equitable food systems. Experience with adult, community-based, or popular education methods. Practical knowledge of urban gardening, farming, permaculture, and/or homesteading. Experience supporting grant compliance and reporting. Experience facilitating community events using virtual platforms (e.g., Zoom). REPORTING RELATIONSHIP: The La Mesa Verde Coordinator will report to the La Mesa Verde Manager. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $27.14/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more La Mesa Verde Program Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 27.14 27.54 27.96 28.37 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.95 28.37 28.79 29.23 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.79 29.22 29.66 30.10 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. rev. 08.21.2025

Welcome Center Coordinator - Bilingual Vietnamese/English based in San José, CA JOB ANNOUNCEMENT Sacred Heart Community Service, located in San José, CA, is looking for a poised, community-oriented professional Welcome Center Coordinator - Bilingual Vietnamese/English. The Welcome Center Coordinator is a member of the team of staff and volunteers that welcome, orient, and engage community members into our programs and opportunities for involvement. The position is the face of Sacred Heart to the community. The ideal candidate will be self-directed, flexible, and exhibit strong communication, efficient administrative and multi-tasking skills, excellent customer service skills, and the ability to stay calm and collected in at times, an occasionally chaotic environment. Most importantly, they must have a passion for our mission - to build a community free from poverty. For nearly 60 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action. POSITIONS SUMMARY The Welcome Center Coordinator supports the engagement of hundreds of community members each day by ensuring a welcoming, organized, and compassionate first point of contact. This role leads efforts to register new members, triage needs, connect individuals with programs and opportunities, and maintain accurate enrollment data. The coordinator also keeps lobby and service lines running smoothly, recruits and guides volunteers, and helps sustain a calm and respectful environment even during busy or stressful times. With an understanding of the challenges faced by low-income families, this position upholds our commitment to treat everyone with dignity, compassion, and respect. DESCRIPTION OF DUTIES Program Coordination (65-75%) ● Welcomes and registers members triage needs, responds to questions, updates member data, and connects members to the programs, resources, and engagement opportunities. ● Supports the development, implementation, and reporting of member databases including registration, updates, survey processes. ● Implements and troubleshoots data entry processes to ensure applications and updates are being entered efficiently and used appropriately. ● Maintains regular communications with internal SHCS programs and external agencies to facilitate member education about internal and external programs, resources, and events, through flyers, member interaction, PowerPoint presentations, and tabling. ● Supports Welcome Center space operations by ensuring organization, program line flow, cleanliness, and supplies and materials levels. ● Supports crisis intervention efforts by responding to situations, training, and supporting volunteers' responses, and documenting incidents. ● Ensures appropriate scheduling, coverage of team responsibilities, and support for colleagues addressing challenging scenarios. ● Maintains relationships and performs site visits to partner organizations for referrals knowledge and shared learning. ● Answers SHCS phones and ensures automated phone system information remains current. ● Provides member enrollment, appointment scheduling, and pre-screening support for SHCS programs and events. ● Supports continuous learning, evaluation, and improvement of the Welcome Center area including policies, guidelines, and performance metrics. ● Assists customers with completing utility assistance applications and meets with customers and collects data to determine program eligibility, including collecting required documentation. ● Reviews energy assistance applications for completeness, accuracy, and required documentation. Volunteer and Member Engagement (20-30%) ● Provides regular communication, support, supervision, training, recognition, and professional development for Welcome Center volunteers and interns in alignment with SHCS's operating values. The position ensures volunteers and interns feel appreciated and meaningfully engaged and they understand their roles and responsibilities. ● Engages members in organization-wide public policy campaigns and supports members in understanding the need to address the structural causes of poverty as well as providing direct service. ● Conducts 1:1 and team meetings with volunteers and members to cultivate their deeper involvement, to develop their analysis of the systemic roots and solutions to poverty and increase their leadership capacity and ownership of the program. ● Supports the recruitment, development, and work of the Essential Services Department Committee. ● Manages volunteer schedules, including outreach, reminders, and coordination with the volunteer office. ● Ensures volunteers and member information is updated and volunteer engagement is tracked in the database (i.e. log-in processes, hour tracking, etc.). Leadership (5-10%) ● Supports the planning and implementation of organization-wide programs, events, training, and outreach efforts. This includes special efforts such as Holiday distribution events. ● Supports and supervises other Essential Services programs (Pantry, Clothes Closet and Donation Station) and volunteers as needed. ● Supports planning and execution of Sacred Heart and team meetings, training, retreats, and events. ● Performs other duties as assigned. REQUIRED QUALIFICATIONS AND EXPERIENCE ● Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. ● A bachelor's degree or equivalent work experience in human services, social work, or 2-3 years of equivalent knowledge and experience. ● Compassionate and patient approach to working with diverse and often vulnerable community members. ● Ability to work flexibly under pressure in a fast-paced and sometimes chaotic environment. ● Ability to respond professionally to intense interpersonal conflict where community members may be demanding, agitated, and speaking loudly. ● Possesses the ability to work independently and creatively and is detail oriented. ● Works collaboratively in a team environment and to work independently with limited supervision when necessary. ● Excellent verbal and written communication skills. ● Bilingual and biliterate in English and in Vietnamese. ● Computer literate with proficiency in MS Word, Excel, PowerPoint, and Google Docs. ● The position requires computer use and sitting or standing for 6 - 8 hours per day. The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. PREFERRED QUALIFICATIONS AND/OR EXPERIENCE EQUIVALENT ● Experience in volunteer coordination, supervision, and/or training. REPORTING RELATIONSHIP: The Welcome Center Coordinator, Bilingual Vietnamese/English position, reports to the Welcome Center Manager. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $26.91 per hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Welcome Center Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 26.91 27.32 27.73 28.14 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.72 28.14 28.56 28.99 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.55 28.98 29.42 29.86 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 09.26.2025

JOB ANNOUNCEMENT Sacred Heart Community Service, located in San José, CA, is looking for a Homelessness Prevention Case Manager to support families at-risk of homelessness through financial assistance, temporary case management, and connections to resources and supports in the community. This individual must be a self-starter, highly organized and detail oriented with strong communication skills, experience in case management, understanding of and sensitivity to the needs of low-income families, and ability to work flexibly and creatively and have a passion for our mission - to change lives and impact poverty. The ideal candidate must be committed to Sacred Heart's vision of a community united to ensure every child and adult is free from poverty. For more than 60 years, SHCS has been one of the leading institutions fighting poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change. POSITION SUMMARY The Homelessness Prevention Case Manager works with low-income families to prevent or end homelessness by focusing on one-time and short-term financial assistance, strength-based case management, advocacy, landlord mediation, outreach and other supportive services that result in maintaining stable, permanent housing. The Case Manager screens, assesses, and conducts intakes for prospective participants. The Case Manager provides enrolled families with flexible financial assistance, temporary case management, and other support that takes a creative “whatever it takes” approach to ensure that families maintain permanent housing. RESPONSIBILITIES AND DUTIES Case Management (75-85%) • Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed. • Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed. • Maintains a flexible caseload of households receiving one-time financial assistance and households participating in case management. Works with each case managed family to develop and implement a strength-based case management plan to overcome economic and housing challenges and maintain stable housing. • Provides and assists households with information, referrals, and connections to develop a support system, including connecting with public benefits and other community resources to maintain stable housing. • Acts as an advocate in maintaining stable housing, including assisting families with education on tenant's rights, landlord mediation and advocacy, and connections to legal services, as needed. • Assists families with finding and securing new housing, when needed. • Supports families with budget counseling and financial literacy services. • Assists families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed. • Connects families to other opportunities and resources at SHCS, including essential services, self-sufficiency programs, and opportunities to volunteer and to participate in organizing committees. • Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed. • Develops, tracks, and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements. • Documents program activity, including prescreens, intakes, financial assistance, and case management into HMIS and Salesforce databases within one to three business days. • Maintains case files and progress notes, adhering to professional standards and designated time frames. • Implements program evaluation tools (i.e., pre/post-tests, satisfaction surveys, etc.), analyzes and reports on outcomes. • Submits monthly narrative, data, and other reports as required. • Processes financial assistance payments, as needed. Participation and Leadership (10-20%) • Engages and develops program volunteers by providing education, training, feedback, and support. • Supports the recruitment, engagement and development of leaders through 1:1 meetings, training, and committee support. • Supports the development and ongoing work of the Family Assistance Advisory Committee. • Works collaboratively with the Family Assistance Team to ensure appropriate coverage of all team responsibilities, including providing backup staff support for other program activities. • Supports continuous learning, evaluation, and improvement within the Family Assistance Team. • Supports the planning and participates in agency-wide programs, events, and outreach efforts. • Supports the planning and attends staff meetings, retreats, and other team and agency events. • Performs other duties as assigned. Outreach and Engagement (5%) • Participates in efforts to promote the availability of homelessness prevention assistance through SHCS and its collaborative partners, including publicly representing the program and organization with community partners and at community fairs or other events. • Develops and nurtures collaborative relationships with community partners, including schools and the court system, among others. REQUIRED QUALIFICATIONS AND EXPERIENCE: • Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. • Bachelor's degree in social work, public health, or related field or equivalent experience. • One year of experience in human services or related field. • Experience providing culturally competent, strength-based case management, supportive services, and linkages to community resources. • Experience and knowledge in the functions of intake, assessment, service planning, case coordination, case conferencing, service plan implementation, crisis intervention, monitoring and follow-up, and case closure. • Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations. • Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or disabilities. • Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach. • Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary. • Computer skills including proficiency in MS Word, Excel, Power Point, Google Suite and ability to quickly learn and develop proficiency with tracking database systems. • Valid CA driver's license, reliable personal vehicle, and vehicle insurance. • Complete a background check. PREFERRED QUALIFICATIONS AND EXPERIENCE: • Two years of experience working in outreach, shelter, or supportive housing programs for homeless or at-risk households. • Experience working with landlords, local rental markets, and/or Housing First focused non- profits. • Bilingual and bicultural in English/Spanish written and verbal. REPORTING RELATIONSHIP: The Homelessness Prevention Case Manager reports to the Family Assistance Manager. COMPENSATION: This is a full-time non-exempt position that pays $29.85/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Homelessness Prevention Case Manager Step 1 Step 2 Step 3 Step 4 November 1, 2025 - October 31, 2026 -- (3% COLA) 29.85 30.3 30.76 31.22 November 1, 2026 - October 31, 2027 -- (3% COLA) 30.75 31.21 31.68 32.15 Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 11/17/2025

Welcome Center Coordinator - Bilingual Vietnamese/English based in San José, CA JOB ANNOUNCEMENT Sacred Heart Community Service, located in San José, CA, is looking for a poised, community-oriented professional Welcome Center Coordinator - Bilingual Vietnamese/English. The Welcome Center Coordinator is a member of the team of staff and volunteers that welcome, orient, and engage community members into our programs and opportunities for involvement. The position is the face of Sacred Heart to the community. The ideal candidate will be self-directed, flexible, and exhibit strong communication, efficient administrative and multi-tasking skills, excellent customer service skills, and the ability to stay calm and collected in at times, an occasionally chaotic environment. Most importantly, they must have a passion for our mission - to build a community free from poverty. For nearly 60 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action. POSITIONS SUMMARY The Welcome Center Coordinator supports the engagement of hundreds of community members each day by ensuring a welcoming, organized, and compassionate first point of contact. This role leads efforts to register new members, triage needs, connect individuals with programs and opportunities, and maintain accurate enrollment data. The coordinator also keeps lobby and service lines running smoothly, recruits and guides volunteers, and helps sustain a calm and respectful environment even during busy or stressful times. With an understanding of the challenges faced by low-income families, this position upholds our commitment to treat everyone with dignity, compassion, and respect. DESCRIPTION OF DUTIES Program Coordination (65-75%) ● Welcomes and registers members triage needs, responds to questions, updates member data, and connects members to the programs, resources, and engagement opportunities. ● Supports the development, implementation, and reporting of member databases including registration, updates, survey processes. ● Implements and troubleshoots data entry processes to ensure applications and updates are being entered efficiently and used appropriately. ● Maintains regular communications with internal SHCS programs and external agencies to facilitate member education about internal and external programs, resources, and events, through flyers, member interaction, PowerPoint presentations, and tabling. ● Supports Welcome Center space operations by ensuring organization, program line flow, cleanliness, and supplies and materials levels. ● Supports crisis intervention efforts by responding to situations, training, and supporting volunteers' responses, and documenting incidents. ● Ensures appropriate scheduling, coverage of team responsibilities, and support for colleagues addressing challenging scenarios. ● Maintains relationships and performs site visits to partner organizations for referrals knowledge and shared learning. ● Answers SHCS phones and ensures automated phone system information remains current. ● Provides member enrollment, appointment scheduling, and pre-screening support for SHCS programs and events. ● Supports continuous learning, evaluation, and improvement of the Welcome Center area including policies, guidelines, and performance metrics. ● Assists customers with completing utility assistance applications and meets with customers and collects data to determine program eligibility, including collecting required documentation. ● Reviews energy assistance applications for completeness, accuracy, and required documentation. Volunteer and Member Engagement (20-30%) ● Provides regular communication, support, supervision, training, recognition, and professional development for Welcome Center volunteers and interns in alignment with SHCS's operating values. The position ensures volunteers and interns feel appreciated and meaningfully engaged and they understand their roles and responsibilities. ● Engages members in organization-wide public policy campaigns and supports members in understanding the need to address the structural causes of poverty as well as providing direct service. ● Conducts 1:1 and team meetings with volunteers and members to cultivate their deeper involvement, to develop their analysis of the systemic roots and solutions to poverty and increase their leadership capacity and ownership of the program. ● Supports the recruitment, development, and work of the Essential Services Department Committee. ● Manages volunteer schedules, including outreach, reminders, and coordination with the volunteer office. ● Ensures volunteers and member information is updated and volunteer engagement is tracked in the database (i.e. log-in processes, hour tracking, etc.). Leadership (5-10%) ● Supports the planning and implementation of organization-wide programs, events, training, and outreach efforts. This includes special efforts such as Holiday distribution events. ● Supports and supervises other Essential Services programs (Pantry, Clothes Closet and Donation Station) and volunteers as needed. ● Supports planning and execution of Sacred Heart and team meetings, training, retreats, and events. ● Performs other duties as assigned. REQUIRED QUALIFICATIONS AND EXPERIENCE ● Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. ● A bachelor's degree or equivalent work experience in human services, social work, or 2-3 years of equivalent knowledge and experience. ● Compassionate and patient approach to working with diverse and often vulnerable community members. ● Ability to work flexibly under pressure in a fast-paced and sometimes chaotic environment. ● Ability to respond professionally to intense interpersonal conflict where community members may be demanding, agitated, and speaking loudly. ● Possesses the ability to work independently and creatively and is detail oriented. ● Works collaboratively in a team environment and to work independently with limited supervision when necessary. ● Excellent verbal and written communication skills. ● Bilingual and biliterate in English and in Vietnamese. ● Computer literate with proficiency in MS Word, Excel, PowerPoint, and Google Docs. ● The position requires computer use and sitting or standing for 6 - 8 hours per day. The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. PREFERRED QUALIFICATIONS AND/OR EXPERIENCE EQUIVALENT ● Experience in volunteer coordination, supervision, and/or training. REPORTING RELATIONSHIP: The Welcome Center Coordinator, Bilingual Vietnamese/English position, reports to the Welcome Center Manager. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $26.91 per hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Welcome Center Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 26.91 27.32 27.73 28.14 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.72 28.14 28.56 28.99 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.55 28.98 29.42 29.86 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 09.26.2025

based in San Jose, CA JOB ANNOUNCEMENT: Sacred Heart Community Service (SHCS) in San José, CA is seeking a creative and committed full-time La Mesa Verde Program Coordinator to help lead one of the Bay Area's most vibrant food justice initiatives. In this pivotal role, you will coordinate workshops, volunteers, and community events while cultivating leadership through bilingual Spanish/English member programs and volunteer committees, empowering families to grow their own food and advocate for systemic change. We are looking for a flexible, organized, and community-driven leader with strong communication and relationship-building skills who is deeply committed to social justice, equity, and sustainability. For more than 60 years, SHCS has combined impactful programs that meet urgent needs with collective action to advance equity and systemic change-join us and help build a thriving community rooted in justice. POSITION SUMMARY: The La Mesa Verde Program Coordinator plays a central role in advancing food justice by engaging and empowering families to build leadership, strengthen community connections, and take collective action. This position oversees a bilingual Spanish/English membership program, facilitates member-led volunteer committees, and coordinates workshops, events, and advocacy campaigns that promote participation and shared ownership of the program. Using community organizing tools such as one-on-one meetings, strategic planning, and popular education, the Coordinator nurtures leadership development, cultivates inclusive participation, and supports community members in advocating for systemic change. While gardening is an important vehicle for engagement, the heart of this role lies in fostering leadership, collaboration, and empowerment to create a more just and sustainable food system. RESPONSIBILITIES AND DUTIES: Program Management (35-40%) Support LMV Committees in planning and delivering skill-building workshops, volunteer opportunities, and community-wide events such as garden workdays and plant distributions. Recruit, train, and support community educators for bilingual garden workshops, integrating popular education techniques. Develop onboarding and professional development for LMV staff on topics such as gardening, composting, popular education, community organizing, and food policy. Strengthen member engagement through one-on-one outreach, calls, and online communications, and build partnerships with community organizations to expand resources. Design and implement inclusive outreach strategies, forums, and feedback sessions to promote participation and shared decision-making. Monitor and evaluate program effectiveness through surveys, engagement metrics, and feedback, making recommendations for improvement. Collaborate with staff and volunteers to create promotional materials and communications that enhance visibility and participation in LMV programs and policy campaigns. Administrative Duties (15-25%) Develop, track, and analyze program goals that align with the agency's strategic priorities. Regularly assess progress and adjust strategies as needed to ensure goals are met and to maximize community impact. Collaborate with leadership to monitor grant requirements, ensuring that all service delivery goals are met and/or exceeded, and that reporting deadlines are adhered to. Support the planning and implementation of agency-wide programs, events, training sessions, and outreach efforts, contributing ideas and logistical support to enhance overall effectiveness. Perform other duties as assigned by management to support the overall mission and operations of Sacred Heart Community Service, demonstrating flexibility and a willingness to assist wherever needed. Support LMV social media campaigns by creating engaging content and interacting with community members online. Monitor social media engagement metrics to assess the effectiveness of campaigns and make recommendations for improvement. Collaborate with other teams within the organization to identify opportunities for cross-promotion and resource sharing, enhancing the visibility and impact of LMV initiatives. Facilitate regular feedback sessions with members and volunteers to gather insights and suggestions, using this input to inform program development and community needs. Leadership (35-45%) Meet one-on-one with LMV committee members to foster awareness of food justice, local food systems, and collective power, while supporting healthy group dynamics and collaborative planning. Develop and deliver leadership training sessions tailored to member needs and experiences, covering topics such as meeting facilitation, understanding food systems, solidarity building, and the intersection of race and class in food justice. Create and implement ongoing leadership development programs that empower members to take on greater responsibility, with a focus on building skills in public speaking, advocacy, and community organizing. Support policy issue research and advocacy strategy and facilitate workshops that prepare members to analyze issues and take effective collective action on local food policy. Mediate conflict and promote restorative practices that strengthen trust, encourage open dialogue, and foster mutual respect among members and volunteers. Organize community-building activities and mentorship opportunities that deepen relationships, foster belonging, and create a culture of shared learning across experience levels. Collaborate with program leaders to identify leadership gaps, design targeted initiatives, and evaluate leadership development efforts through participant feedback and outcome measures. Encourage a culture of accountability by setting clear expectations for participation, celebrating successes, and recognizing both individual and collective contributions. REQUIRED QUALIFICATIONS AND EXPERIENCE: Strong commitment to SHCS's vision of a community united to ensure every child and adult is free from poverty, with a deep understanding of social justice issues and community empowerment. Bilingual and biliterate in English and Spanish, enabling effective communication with a diverse community. Excellent public speaking, writing, and communication skills, with the ability to convey complex concepts to diverse audiences. Flexible, compassionate, and supportive attitude, with the ability to adapt to changing circumstances and respond to community needs with empathy. Experience providing culturally competent support and leadership development, ensuring inclusivity and respect for diverse backgrounds and experiences. Proficiency in Google Apps, MS Word, Excel, PowerPoint, and social media platforms, with the ability to learn new software as needed. Availability to work some evenings and weekends as required for community events and workshops. Ability to travel to multiple locations for garden visits, family engagement, and program needs; must have reliable personal transportation, a valid driver's license, and insurance per state law and SHCS policy (mileage reimbursement available). Ability to work outdoors in varied weather conditions and perform garden-related physical tasks, including lifting up to 30 pounds with assistance. Ability to pass DMV and criminal background checks and must be insurable by Sacred Heart's policies. One to two years of experience in community-based organizations, including grassroots organizing, leadership development, curriculum training, or adult education. PREFERRED QUALIFICATIONS AND EXPERIENCE Passion for food sovereignty, community engagement, and organizing, with a commitment to building equitable food systems. Experience with adult, community-based, or popular education methods. Practical knowledge of urban gardening, farming, permaculture, and/or homesteading. Experience supporting grant compliance and reporting. Experience facilitating community events using virtual platforms (e.g., Zoom). REPORTING RELATIONSHIP: The La Mesa Verde Coordinator will report to the La Mesa Verde Manager. APPLICATION PROCEDURE: To consider the application, applicants must submit a resume & cover letter outlining their experience in information referral and community work. COMPENSATION: This is a full-time non-exempt position that pays $27.14/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more La Mesa Verde Program Coordinator Step 1 Step 2 Step 3 Step 4 November 1, 2024 - October 31, 2025 -- (3.5% COLA) 27.14 27.54 27.96 28.37 November 1, 2025 - October 31, 2026 -- (3% COLA) 27.95 28.37 28.79 29.23 November 1, 2026 - October 31, 2027 -- (3% COLA) 28.79 29.22 29.66 30.10 Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. rev. 08.21.2025

JOB ANNOUNCEMENT Sacred Heart Community Service, located in San José, CA, is looking for a Homelessness Prevention Case Manager to support families at-risk of homelessness through financial assistance, temporary case management, and connections to resources and supports in the community. This individual must be a self-starter, highly organized and detail oriented with strong communication skills, experience in case management, understanding of and sensitivity to the needs of low-income families, and ability to work flexibly and creatively and have a passion for our mission - to change lives and impact poverty. The ideal candidate must be committed to Sacred Heart's vision of a community united to ensure every child and adult is free from poverty. For more than 60 years, SHCS has been one of the leading institutions fighting poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change. POSITION SUMMARY The Homelessness Prevention Case Manager works with low-income families to prevent or end homelessness by focusing on one-time and short-term financial assistance, strength-based case management, advocacy, landlord mediation, outreach and other supportive services that result in maintaining stable, permanent housing. The Case Manager screens, assesses, and conducts intakes for prospective participants. The Case Manager provides enrolled families with flexible financial assistance, temporary case management, and other support that takes a creative "whatever it takes" approach to ensure that families maintain permanent housing. RESPONSIBILITIES AND DUTIES Case Management (75-85%) * Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed. * Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed. * Maintains a flexible caseload of households receiving one-time financial assistance and households participating in case management. Works with each case managed family to develop and implement a strength-based case management plan to overcome economic and housing challenges and maintain stable housing. * Provides and assists households with information, referrals, and connections to develop a support system, including connecting with public benefits and other community resources to maintain stable housing. * Acts as an advocate in maintaining stable housing, including assisting families with education on tenant's rights, landlord mediation and advocacy, and connections to legal services, as needed. * Assists families with finding and securing new housing, when needed. * Supports families with budget counseling and financial literacy services. * Assists families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed. * Connects families to other opportunities and resources at SHCS, including essential services, self-sufficiency programs, and opportunities to volunteer and to participate in organizing committees. * Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed. * Develops, tracks, and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements. * Documents program activity, including prescreens, intakes, financial assistance, and case management into HMIS and Salesforce databases within one to three business days. * Maintains case files and progress notes, adhering to professional standards and designated time frames. * Implements program evaluation tools (i.e., pre/post-tests, satisfaction surveys, etc.), analyzes and reports on outcomes. * Submits monthly narrative, data, and other reports as required. * Processes financial assistance payments, as needed. Participation and Leadership (10-20%) * Engages and develops program volunteers by providing education, training, feedback, and support. * Supports the recruitment, engagement and development of leaders through 1:1 meetings, training, and committee support. * Supports the development and ongoing work of the Family Assistance Advisory Committee. * Works collaboratively with the Family Assistance Team to ensure appropriate coverage of all team responsibilities, including providing backup staff support for other program activities. * Supports continuous learning, evaluation, and improvement within the Family Assistance Team. * Supports the planning and participates in agency-wide programs, events, and outreach efforts. * Supports the planning and attends staff meetings, retreats, and other team and agency events. * Performs other duties as assigned. Outreach and Engagement (5%) * Participates in efforts to promote the availability of homelessness prevention assistance through SHCS and its collaborative partners, including publicly representing the program and organization with community partners and at community fairs or other events. * Develops and nurtures collaborative relationships with community partners, including schools and the court system, among others. REQUIRED QUALIFICATIONS AND EXPERIENCE: * Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty. * Bachelor's degree in social work, public health, or related field or equivalent experience. * One year of experience in human services or related field. * Experience providing culturally competent, strength-based case management, supportive services, and linkages to community resources. * Experience and knowledge in the functions of intake, assessment, service planning, case coordination, case conferencing, service plan implementation, crisis intervention, monitoring and follow-up, and case closure. * Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations. * Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or disabilities. * Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach. * Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary. * Computer skills including proficiency in MS Word, Excel, Power Point, Google Suite and ability to quickly learn and develop proficiency with tracking database systems. * Valid CA driver's license, reliable personal vehicle, and vehicle insurance. * Complete a background check. PREFERRED QUALIFICATIONS AND EXPERIENCE: * Two years of experience working in outreach, shelter, or supportive housing programs for homeless or at-risk households. * Experience working with landlords, local rental markets, and/or Housing First focused non- profits. * Bilingual and bicultural in English/Spanish written and verbal. REPORTING RELATIONSHIP: The Homelessness Prevention Case Manager reports to the Family Assistance Manager. COMPENSATION: This is a full-time non-exempt position that pays $29.85/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure. 0-6 months 6-18 months 18-30 months 30 months or more Homelessness Prevention Case Manager Step 1 Step 2 Step 3 Step 4 November 1, 2025 - October 31, 2026 -- (3% COLA) 29.85 30.3 30.76 31.22 November 1, 2026 - October 31, 2027 -- (3% COLA) 30.75 31.21 31.68 32.15 Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations. Rev. 11/17/2025