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Schedule clerk skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical schedule clerk skills. We ranked the top skills for schedule clerks based on the percentage of resumes they appeared on. For example, 33.2% of schedule clerk resumes contained patients as a skill. Continue reading to find out what skills a schedule clerk needs to be successful in the workplace.

15 schedule clerk skills for your resume and career

1. Patients

Here's how schedule clerks use patients:
  • Secured quality customer service by gathering information required for appointments and helped patients understand the process related to their visit.
  • Transported patients to and from different departments* Precisely completed appropriate claims paperwork, documentation, and system entry.

2. Medical Terminology

Here's how schedule clerks use medical terminology:
  • Possess the ability to translate medical terminology.
  • Completed a Medical Terminology Course, 2008.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how schedule clerks use patient care:
  • Charted patient care, treatments and other patient information.
  • Admitted patients into outpatient care center located within hospital Processed client insurance information Scheduled patient appointments; reminder calls of standing appointments

4. Surgery

Here's how schedule clerks use surgery:
  • Prepared surgery related paperwork in advance to facilitate the surgical process for timely surgical procedures.
  • Verified insurance information and schedule appointments for surgery at different hospitals.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how schedule clerks use data entry:
  • Processed patient data/information including updating/filing charts and medical records, data entry and general clerical functions
  • Performed various clerical duties including data entry, filing, faxing, and payment of providers.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how schedule clerks use phone calls:
  • Created and prepared standard documents and forms and handled incoming phone calls and faxes.
  • Received telephone calls and forwards or responds to them.

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7. Compassion

Here's how schedule clerks use compassion:
  • Responded and resolved patient inquiries with compassion and patience.

8. Patient Appointments

Here's how schedule clerks use patient appointments:
  • Schedule patient appointments, referrals, and any required testing as needed.
  • Schedule patient appointments for more than fifteen doctors and physician assistants.

9. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how schedule clerks use patient demographics:
  • Enter and manage Patient demographics.
  • Entered patient demographic information into McKesson computer registration system for the purpose of hospital inpatient, outpatient or emergency admissions.

10. Radiology

Radiology means a division of medicine that concentrates on the use of radiant energy or any other radioactive material in the process of diagnosis and ailment treatments. It deals specifically with X-rays and radiations bearing high-energy, used in medicine and diagnosis.

Here's how schedule clerks use radiology:
  • Answered, transferred, and scheduled radiology procedures efficiently and precisely.
  • Scheduled all appointments for radiology department.

11. Insurance Verification

Here's how schedule clerks use insurance verification:
  • Obtained required demographic information including insurance card and ID number for insurance verification.
  • Performed patient account registrations, insurance verification, and maintenance of verification and insurance records.

12. Appointment Scheduling

Here's how schedule clerks use appointment scheduling:
  • Provided patients' with maximum allowable provider time and maintained maximum utilization of treatment room by effective appointment scheduling.
  • Coordinated check-in/check-out, appointment scheduling, medical billing and patient financial responsibilities for each office location.

13. Patient Scheduling

Here's how schedule clerks use patient scheduling:
  • Managed daily patient schedules, and worked hand in hand with the ER Department when emergency services were requested.

14. EMR

Here's how schedule clerks use emr:
  • Set up Medical Providers and other staff for both access and training for the EMR system.
  • Organize patient charts and loose reports, as well as paper work from daily operations for scanning into EMR system.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how schedule clerks use telephone calls:
  • Performed Pre-Registration duties including making confirmation telephone calls, and verifying patient insurance and demographic information.
  • Provided necessary documents to medical staff and directed telephone calls to appropriate personnel.
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List of schedule clerk skills to add to your resume

Schedule clerk skills

The most important skills for a schedule clerk resume and required skills for a schedule clerk to have include:

  • Patients
  • Medical Terminology
  • Patient Care
  • Surgery
  • Data Entry
  • Phone Calls
  • Compassion
  • Patient Appointments
  • Patient Demographics
  • Radiology
  • Insurance Verification
  • Appointment Scheduling
  • Patient Scheduling
  • EMR
  • Telephone Calls
  • Medical Necessity
  • Word Processing
  • Physician Orders
  • Payroll
  • CPT
  • Scheduling System
  • Front Desk
  • HIPAA
  • Fax Machines
  • Patient Registration
  • Patient Charts
  • Epic
  • Surgical Procedures
  • MRI
  • Ultrasound
  • Computer System
  • Hippa
  • Outpatient Procedures
  • Schedule Changes
  • Allergies
  • Direct Calls
  • Nuclear Medicine
  • Multi-Line Phone System
  • RAN
  • Inventory Control
  • Meditech
  • Office Equipment
  • Medical Appointments
  • Insurance Forms
  • Medicaid
  • Insurance Coverage
  • AS400
  • Production Schedules
  • Transferring Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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