Senior customer care specialist demographics and statistics in the US
Senior customer care specialist demographics research summary. Zippia estimates senior customer care specialist demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer care specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer care specialists after extensive research and analysis:
- There are over 8,571 senior customer care specialists currently employed in the United States.
- 68.0% of all senior customer care specialists are women, while 32.0% are men.
- The average senior customer care specialist age is 40 years old.
- The most common ethnicity of senior customer care specialists is White (55.1%), followed by Hispanic or Latino (20.9%), Black or African American (11.7%) and Asian (6.2%).
- In 2022, women earned 96% of what men earned.
- 7% of all senior customer care specialists are LGBT.
- Senior customer care specialists are 53% more likely to work at private companies in comparison to public companies.
On this page
Senior customer care specialist demographics by:
Senior customer care specialist gender statistics
68.0% of senior customer care specialists are women and 32.0% of senior customer care specialists are men.
- Female, 68.0%
- Male, 32.0%
Senior customer care specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.0% |
| Male | 32.0% |
Senior customer care specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,550
Female income
$35,991
Senior customer care specialist gender ratio over time
This data breaks down the percentage of men and women in senior customer care specialist positions over time. Currently, 68.0% of senior customer care specialists are female.
Senior customer care specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.29% | 69.71% |
| 2011 | 30.15% | 69.85% |
| 2012 | 31.63% | 68.37% |
| 2013 | 32.06% | 67.94% |
| 2014 | 32.57% | 67.43% |
| 2015 | 32.45% | 67.55% |
| 2016 | 33.01% | 66.99% |
| 2017 | 33.44% | 66.56% |
| 2018 | 32.14% | 67.86% |
| 2019 | 31.71% | 68.29% |
| 2020 | 32.35% | 67.65% |
| 2021 | 31.97% | 68.03% |
Senior customer care specialist related jobs gender ratio
We compared senior customer care specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Care Specialist | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer care specialist demographics by race
The most common ethnicity among senior customer care specialists is White, which makes up 55.1% of all senior customer care specialists. Comparatively, 20.9% of senior customer care specialists are Hispanic or Latino and 11.7% of senior customer care specialists are Black or African American.
- White, 55.1%
- Hispanic or Latino, 20.9%
- Black or African American, 11.7%
- Asian, 6.2%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Senior customer care specialist race
| Senior customer care specialist race | Percentages |
|---|---|
| White | 55.1% |
| Hispanic or Latino | 20.9% |
| Black or African American | 11.7% |
| Asian | 6.2% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Senior customer care specialist race and ethnicity over time
See how senior customer care specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer care specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.47% | 11.94% | 5.50% | 16.90% |
| 2011 | 62.19% | 12.23% | 5.64% | 16.77% |
| 2012 | 61.39% | 12.11% | 5.45% | 17.62% |
| 2013 | 61.74% | 11.94% | 5.61% | 17.30% |
| 2014 | 61.12% | 11.88% | 5.93% | 17.48% |
| 2015 | 60.50% | 11.63% | 5.71% | 18.60% |
| 2016 | 59.62% | 12.12% | 5.95% | 18.49% |
| 2017 | 60.53% | 11.54% | 5.92% | 18.32% |
| 2018 | 60.35% | 11.11% | 6.09% | 18.70% |
| 2019 | 59.95% | 11.31% | 5.89% | 19.21% |
| 2020 | 57.39% | 10.71% | 6.04% | 19.82% |
| 2021 | 55.07% | 11.68% | 6.21% | 20.85% |
Senior customer care specialist wage gap by race
According to our data, asian senior customer care specialists have the highest average salary compared to other ethnicities. Black or african american senior customer care specialists have the lowest average salary at $37,078.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,140 |
| White | $37,630 |
| Black or African American | $37,078 |
| Asian | $38,416 |
| Hispanic or Latino | $37,501 |
Average senior customer care specialist age
See how the average age of senior customer care specialists varies based on ethnicity and gender.
Male
Female
Senior customer care specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer care specialist age breakdown
The average age of senior customer care specialists is 40+ years years old, representing 49% of the senior customer care specialist population.
Senior customer care specialist age breakdown
| Senior Customer Care Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer care specialist educational attainment
The most common degree for senior customer care specialists is bachelor's degree, with 52% of senior customer care specialists earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 13%.
- Bachelor's, 52%
- Associate, 23%
- High School Diploma, 13%
- Master's, 5%
- Other Degrees, 7%
Senior customer care specialists by degree level
| Senior customer care specialist degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 23% |
| High School Diploma | 13% |
| Master's | 5% |
| Other Degrees | 7% |
Senior customer care specialist jobs you might like
Senior customer care specialist wage gap by degree level
According to the data, senior customer care specialists with a Master's degree earn more than those without, at $42,525 annually. With a Bachelor's degree, senior customer care specialists earn a median annual income of $40,559 compared to $36,338 for senior customer care specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,525 |
| High School Diploma or Less | $34,887 |
| Bachelor's Degree | $40,559 |
| Some College/ Associate Degree | $36,338 |
Senior customer care specialist employment statistics
Most senior customer care specialists work for a private in the finance industry.
Company size where senior customer care specialists work
Below, you can see the size of companies where senior customer care specialists work.
Senior customer care specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 35% |
Senior customer care specialist jobs by company type
Employees with the senior customer care specialist job title have their preferences when it comes to working for a company. For instance, most senior customer care specialists prefer to work at private companies over public companies.
Senior customer care specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 53% |
| Government | 2% |
Senior customer care specialist jobs by industry
The most common industries for senior customer care specialists are finance, technology and telecommunication.
Senior customer care specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Finance | 14% |
| Technology | 13% |
| Telecommunication | 9% |
| Insurance | 9% |
| Professional | 7% |
| Health Care | 6% |
| Retail | 5% |
| Transportation | 4% |
| Manufacturing | 4% |
| Media | 3% |
| Pharmaceutical | 2% |
| Government | 2% |
| Start-up | 2% |
| Internet | 1% |
| Hospitality | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Senior customer care specialist turnover and employment statistics
Senior customer care specialist unemployment rate over time
The unemployment rate for senior customer care specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer care specialist unemployment rate by year
| Year | Senior customer care specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer care specialist tenure
The average senior customer care specialist stays at their job for 1-2 years, based on the 553 senior customer care specialists resumes in Zippia's database.
Senior customer care specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 11% |
| 1-2 years | 34% |
| 3-4 years | 18% |
| 5-7 years | 19% |
| 8-10 years | 9% |
| 11+ years | 10% |
Senior customer care specialist LGBT ratio compared to similar jobs
Review the percent of senior customer care specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Wire Transfer Clerk | 5.53% | 66,745 |
| Eligibility Worker | 6.73% | 19,954 |
| Senior Customer Care Specialist | 7.19% | - |
| Record Keeper | 8.60% | 3,596 |
| Credit Reporter | 8.99% | 6,790 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar senior customer care specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Wire Transfer Clerk | 5.53% | 66,745 |
| Eligibility Worker | 6.73% | 19,954 |
| Record Keeper | 8.60% | 3,596 |
| Credit Reporter | 8.99% | 6,790 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by senior customer care specialists
The most common foreign language among senior customer care specialists is Spanish at 70.0%. The second-most popular foreign language spoken is French at 20.0% and Portuguese is the third-most popular at 5.0%.
- Spanish, 70.0%
- French, 20.0%
- Portuguese, 5.0%
- Carrier, 5.0%
Senior customer care specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.0% |
| French | 20.0% |
| Portuguese | 5.0% |
| Carrier | 5.0% |
