Senior customer support representative demographics and statistics in the US
Senior customer support representative demographics research summary. Zippia estimates senior customer support representative demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer support representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer support representatives after extensive research and analysis:
- There are over 15,009 senior customer support representatives currently employed in the United States.
- 56.3% of all senior customer support representatives are women, while 43.7% are men.
- The average senior customer support representative age is 40 years old.
- The most common ethnicity of senior customer support representatives is White (57.7%), followed by Hispanic or Latino (19.0%), Black or African American (10.7%) and Asian (6.5%).
- In 2022, women earned 97% of what men earned.
- 7% of all senior customer support representatives are LGBT.
- Senior customer support representatives are 58% more likely to work at private companies in comparison to public companies.
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Senior customer support representative demographics by:
Senior customer support representative gender statistics
56.3% of senior customer support representatives are women and 43.7% of senior customer support representatives are men.
- Female, 56.3%
- Male, 43.7%
Senior customer support representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 56.3% |
| Male | 43.7% |
Senior customer support representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$41,755
Female income
$40,394
Senior customer support representative gender ratio over time
This data breaks down the percentage of men and women in senior customer support representative positions over time. Currently, 56.3% of senior customer support representatives are female.
Senior customer support representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 41.82% | 58.18% |
| 2011 | 41.66% | 58.34% |
| 2012 | 43.35% | 56.65% |
| 2013 | 43.84% | 56.16% |
| 2014 | 44.41% | 55.59% |
| 2015 | 44.28% | 55.72% |
| 2016 | 44.91% | 55.09% |
| 2017 | 45.39% | 54.61% |
| 2018 | 43.93% | 56.07% |
| 2019 | 43.45% | 56.55% |
| 2020 | 44.16% | 55.84% |
| 2021 | 43.73% | 56.27% |
Senior customer support representative related jobs gender ratio
We compared senior customer support representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Support Representative | 44% | 56% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer support representative demographics by race
The most common ethnicity among senior customer support representatives is White, which makes up 57.7% of all senior customer support representatives. Comparatively, 19.0% of senior customer support representatives are Hispanic or Latino and 10.7% of senior customer support representatives are Black or African American.
- White, 57.7%
- Hispanic or Latino, 19.0%
- Black or African American, 10.7%
- Asian, 6.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Senior customer support representative race
| Senior customer support representative race | Percentages |
|---|---|
| White | 57.7% |
| Hispanic or Latino | 19.0% |
| Black or African American | 10.7% |
| Asian | 6.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Senior customer support representative race and ethnicity over time
See how senior customer support representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer support representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.15% | 10.93% | 5.81% | 15.09% |
| 2011 | 64.87% | 11.22% | 5.95% | 14.96% |
| 2012 | 64.07% | 11.10% | 5.76% | 15.82% |
| 2013 | 64.41% | 10.93% | 5.93% | 15.49% |
| 2014 | 63.79% | 10.87% | 6.24% | 15.68% |
| 2015 | 63.18% | 10.62% | 6.02% | 16.79% |
| 2016 | 62.29% | 11.11% | 6.27% | 16.69% |
| 2017 | 63.20% | 10.53% | 6.23% | 16.51% |
| 2018 | 63.02% | 10.11% | 6.40% | 16.89% |
| 2019 | 62.62% | 10.30% | 6.21% | 17.41% |
| 2020 | 60.06% | 9.70% | 6.36% | 18.02% |
| 2021 | 57.75% | 10.67% | 6.53% | 19.04% |
Senior customer support representative wage gap by race
According to our data, asian senior customer support representatives have the highest average salary compared to other ethnicities. Black or african american senior customer support representatives have the lowest average salary at $41,344.
| Ethnicity | Salary |
|---|---|
| Unknown | $41,399 |
| White | $41,825 |
| Black or African American | $41,344 |
| Asian | $42,505 |
| Hispanic or Latino | $41,712 |
Average senior customer support representative age
See how the average age of senior customer support representatives varies based on ethnicity and gender.
Male
Female
Senior customer support representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer support representative age breakdown
The average age of senior customer support representatives is 40+ years years old, representing 49% of the senior customer support representative population.
Senior customer support representative age breakdown
| Senior Customer Support Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer support representative educational attainment
The most common degree for senior customer support representatives is bachelor's degree, with 62% of senior customer support representatives earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 7%.
- Bachelor's, 62%
- Associate, 20%
- Master's, 7%
- High School Diploma, 6%
- Other Degrees, 5%
Senior customer support representatives by degree level
| Senior customer support representative degree | Percentages |
|---|---|
| Bachelor's | 62% |
| Associate | 20% |
| Master's | 7% |
| High School Diploma | 6% |
| Other Degrees | 5% |
Senior customer support representative jobs you might like
Senior customer support representative wage gap by degree level
According to the data, senior customer support representatives with a Master's degree earn more than those without, at $46,016 annually. With a Bachelor's degree, senior customer support representatives earn a median annual income of $44,346 compared to $40,698 for senior customer support representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $46,016 |
| High School Diploma or Less | $39,424 |
| Bachelor's Degree | $44,346 |
| Some College/ Associate Degree | $40,698 |
Senior customer support representative employment statistics
Most senior customer support representatives work for a private in the technology industry.
Company size where senior customer support representatives work
Below, you can see the size of companies where senior customer support representatives work.
Senior customer support representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 32% |
Senior customer support representative jobs by company type
Employees with the senior customer support representative job title have their preferences when it comes to working for a company. For instance, most senior customer support representatives prefer to work at private companies over public companies.
Senior customer support representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 39% |
| Private | 58% |
Senior customer support representative jobs by industry
The most common industries for senior customer support representatives are technology, finance and manufacturing.
Senior customer support representative industry statistics
| Industry | Percentages |
|---|---|
| Technology | 19% |
| Fortune 500 | 17% |
| Finance | 12% |
| Manufacturing | 8% |
| Telecommunication | 6% |
| Retail | 5% |
| Media | 4% |
| Health Care | 4% |
| Professional | 4% |
| Internet | 3% |
| Utilities | 3% |
| Education | 3% |
| Transportation | 2% |
| Hospitality | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Construction | 1% |
| Start-up | 1% |
| Insurance | 1% |
| Real Estate | 1% |
Senior customer support representative turnover and employment statistics
Senior customer support representative unemployment rate over time
The unemployment rate for senior customer support representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer support representative unemployment rate by year
| Year | Senior customer support representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer support representative tenure
The average senior customer support representative stays at their job for 1-2 years, based on the 448 senior customer support representatives resumes in Zippia's database.
Senior customer support representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 8% |
| 1-2 years | 29% |
| 3-4 years | 21% |
| 5-7 years | 18% |
| 8-10 years | 9% |
| 11+ years | 15% |
Senior customer support representative LGBT ratio compared to similar jobs
Review the percent of senior customer support representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Eligibility Specialist | 6.73% | 19,944 |
| Senior Customer Support Representative | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Processor | 8.99% | 11,088 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar senior customer support representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Eligibility Specialist | 6.73% | 19,944 |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Processor | 8.99% | 11,088 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by senior customer support representatives
The most common foreign language among senior customer support representatives is Spanish at 58.1%. The second-most popular foreign language spoken is Portuguese at 9.7% and French is the third-most popular at 9.7%.
- Spanish, 58.1%
- Portuguese, 9.7%
- French, 9.7%
- Mandarin, 6.5%
- Chinese, 3.2%
- Other, 12.8%
Senior customer support representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 58.1% |
| Portuguese | 9.7% |
| French | 9.7% |
| Mandarin | 6.5% |
| Chinese | 3.2% |
| Other | 12.8% |
