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Server manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical server manager skills. We ranked the top skills for server managers based on the percentage of resumes they appeared on. For example, 21.2% of server manager resumes contained customer service as a skill. Continue reading to find out what skills a server manager needs to be successful in the workplace.

15 server manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how server managers use customer service:

Manage daily operations of a high volume-dining establishment including customer service, marketing and sales, vendor relations and financial accounting.
Focused on building customer relationships and provided exceptional customer service while continuing to have excellent communication skills with my team.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how server managers use payroll:

Performed bookkeeping activities and responded to inquiries regarding payroll and timekeeping.
Established payroll policies and managed multiple areas of restaurant operations.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how server managers use pos:

Operated POS system efficiently and accurately for specific meals.
Prepared end of shift Point of Sales (POS Reports), recorded sales, credit and cash during shift.

4. Customer Complaints

Here's how server managers use customer complaints:

Developed excellent communication skills by solving customer complaints and issues between employees.
Resolved customer complaints in a non-confrontational manner.

5. Fine Dining

Here's how server managers use fine dining:

Managed a medium-sized 220-seat capacity fine dining restaurant.
Performed multiple management duties for 2 restaurants Also worked as a server in fine dining, casual dining, and banquet facility

6. Food Orders

Here's how server managers use food orders:

Greeted and saw to customer's needs, took and delivered food orders, handled cash and credit card transactions.
Process and maintain all food orders for lunch and dinner, including dining in, take out and online orders.

7. Guest Satisfaction

Here's how server managers use guest satisfaction:

Maintained guest satisfaction with exceptional customer service skills, assured orders were delivered as requested.
Provided excellent guest satisfaction anticipating customers' needs at a fast paced restaurant.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how server managers use windows:

Prepared and verified nightly reports by accurately entering data into Windows Applications.
Performed Active Directory Administration Windows 2008.

9. Guest Service

Here's how server managers use guest service:

Managed front-of-house operations while exhibiting skills in hospitality and guest service relations.
Train new servers and floor staff on guest service expectations, safety procedures, proper food handling, and server responsibilities.

10. Bartending

Here's how server managers use bartending:

Delivered exceptional service by greeting, bartending and serving customers.
Worked in various positions including; bartending, waiting tables, expediting, line cook, and host.

11. New Servers

Here's how server managers use new servers:

Monitored and mentored new servers to ensure efficient dining operations and desired approach to serving guests to ensure customer retention.
Trained new servers and took it upon myself to retrain existing employees to be able to provide memorable dining experiences.

12. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how server managers use bank deposits:

Manage daily schedules Vendor orders Bank Deposits Server TrainerPayroll Cashier
Prepare both AM and PM bank deposits, balance cash drawers, and record petty cash expenditures.

13. Computer System

Here's how server managers use computer system:

Opened and closed restaurant, closing down and starting up point of sale on restaurant's computer system.
Manage cash in and out of the restaurant, computer system, and employee scheduling.

14. Management

Here's how server managers use management:

Augmented policies and procedures related to Incident Management and Change/Release management of items related to systems under my responsibility.
Perform day to day operations management including managing state purchasing contracts for the housing data systems laboratory.

15. Food Quality

Here's how server managers use food quality:

Directed and oversaw all restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience.
Scheduled and directed staff weekly, continually monitoring restaurant to ensure consistent food quality and service standards.

What skills help Server Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on server manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What server manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

Do you want to know more?

List of server manager skills to add to your resume

The most important skills for a server manager resume and required skills for a server manager to have include:

Customer Service
Payroll
POS
Customer Complaints
Fine Dining
Food Orders
Guest Satisfaction
Windows
Guest Service
Bartending
New Servers
Bank Deposits
Computer System
Management
Food Quality
Drink Orders
Safety Procedures

SQL
Restaurant Operations
Cash Drawers
Food Preparation
Inventory Control
Quality Customer Service
Guest Complaints
VMware
FOH
Linux
Sales Reports
Labor Costs
Allergies
Customer Orders
Customer Satisfaction
Beverage Orders
Customer Issues

Product Quality
Leadership
Financial Transactions
Customer Relations
Upselling
To-Go Orders
Repeat Business
Private Parties
Customer Inquiries
Alcoholic Beverages
Employee Scheduling
Service Techniques
Micros
BOH
Food Cost

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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