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Service administrator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Anna Frank,

Wayne Counts

Below we've compiled a list of the most critical service administrator skills. We ranked the top skills for service administrators based on the percentage of resumes they appeared on. For example, 22.2% of service administrator resumes contained customer service as a skill. Continue reading to find out what skills a service administrator needs to be successful in the workplace.

15 service administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service administrators use customer service:

Ensured enhanced customer service by reconciling account activity/inactivity and meeting client needs through consumer guidance on specialty products and materials.
Provided excellent customer service, accurate and efficient administering of benefits to participants of terminated defined pension plans.

2. Patients

Here's how service administrators use patients:

Prepare and implement polices and procedures for Dietetic Department counseling services to hospital patients.
Operated as liaison for patients seeking financing of Cosmetic Surgery through several financial institutions.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service administrators use data entry:

Developed data entry skills as a proof operator Completed Hardware/Software installations Performed networking setup of all PCs and printers
Create low voltage installation work orders, security installation, perform data entry for security activation and monitoring.

4. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how service administrators use cms:

Comply with all State and Federal rules, regulations, statutes and standards including DODD and CMS interpretations of the rules.
Prepare and pull personnel files for surveys to ensure all organization is in compliance with Joint Commission and CMS standards.

5. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how service administrators use repair orders:

Initiated service documentation, repair order production, Insurance Collision estimates and updated customer records and follow-up systems.
Verified all the paperwork for service department was correct before closing the repair orders out at the ending of the day.

6. PowerPoint

Here's how service administrators use powerpoint:

Developed innovative PowerPoint presentation used by the teen program to market programs to potential participants.
Developed project estimates, pricing, and PowerPoint sales executive presentations.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how service administrators use oversight:

Prepare material for submission/interaction with the DOE, and strategically handle confidential or sensitive material without direct oversight.
Provided oversight and programmatic supervision to a large statewide early childhood regulatory/licensing system.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how service administrators use windows:

Migrated Windows application servers from legacy hardware to virtual environment.
Implemented and administered mission-critical Linux and Windows web servers.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how service administrators use human resources:

Direct individuals in moving through examination process providing information to individuals regarding DCAS (NYC human resources) information.
Maintained the Human Resources Information System with emphasis on salary administration.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service administrators use payroll:

Processed certified payroll reports on government projects as required including fringe benefit and apprenticeship program documents and payments.
Hold full responsibility for processing and reconciling payroll accounts for established manufacturing company with 1,300 employees.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how service administrators use troubleshoot:

Ensured customer productivity by processing 500 requests annually to troubleshoot the computer system.
Dispatch technicians out to stores to troubleshoot an issue and come up with a resolution on how to repair.

12. Purchase Orders

Here's how service administrators use purchase orders:

Assisted project supervisors and management with internal/external job estimates, purchase orders and document preparation.
Completed regular analysis for 10+ million dollar budget Processed purchase orders and other business requests

13. Office Equipment

Here's how service administrators use office equipment:

Recruited and managed temporary workforce delivered office equipment training and handled all telephone system maintenance.
Purchased and kept inventory of stationery and office equipment.

14. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how service administrators use warranty claims:

Determine product warranty status and assist in processing customers warranty claims.
Served as Warranty Administrator to submit auto warranty claims for reimbursement.

15. Financial Reports

Here's how service administrators use financial reports:

Analyzed complex financial and statistical data and determined their significance, and prepared comprehensive narrative statements supporting complex financial reports.
Analyzed budget and other financial data and ensures all required financial reports are completed and submitted by established deadlines.

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What skills help Service Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What service administrator skills would you recommend for someone trying to advance their career?

Wayne Counts

Associate Dean, The University of Texas Permian Basin

Accounting is a field where there is almost always a demand. Regardless of whether a business is booming or in decline, someone has to keep track of it and report it. With the steady increase in the public sector, there is always an increased demand to make sure the taxpayers are getting what they are paying for, so assurance services seem to keep rising in demand.

What type of skills will young service administrators need?

Wayne Fletcher

Associate Professor, California Baptist University

Interestingly, as you speak to employers, this has not changed over the last 20+ years. I had a conversation with my advisory board last week and discussed this question. Employers, generally speaking, are seeking students with good soft skills. By soft skills, I am referring to the ability to effectively communicate across different mediums, the ability to critically think through situations, and the ability to demonstrate self and situational awareness (emotional intelligence).

However, additional elements our advisory board identifies are personal integrity and decision making from an ethical perspective. Employers expect that an accounting major, or a finance major, or (fill in the blank) will possess the knowledge and technical competencies to perform entry-level professional work. And, if a graduate is smart, they can be trained to work in a specific business. However, soft skills take a long time to develop - and employers often don't believe they have the time or capability to focus on that specific aspect of new employee development.

Do you want to know more?

List of service administrator skills to add to your resume

The most important skills for a service administrator resume and required skills for a service administrator to have include:

Customer Service
Patients
Data Entry
CMS
Repair Orders
PowerPoint
Oversight
Windows
Human Resources
Payroll
Troubleshoot
Purchase Orders
Office Equipment
Warranty Claims
Financial Reports
Customer Inquiries
Collective Bargaining

Administrative Tasks
Word Processing
SharePoint
Administrative Functions
ITIL
SQL
CSS
Service Calls
HTML
Medicaid
Technical Assistance
CMDB
Incident Management
SLA
HIPAA
Travel Arrangements
LDAP

Expense Reports
Medicare
QA
Business Rules
Service Orders
User Accounts
XML
Customer Issues
Service Contracts
ADP
Troubleshooting Assistance
Service Appointments
User Interface
Inventory Control
Client Scripts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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