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Service operations manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Casey DeRoo Ph.D.

Service operations manager example skills

Below we've compiled a list of the most critical service operations manager skills. We ranked the top skills for service operations managers based on the percentage of resumes they appeared on. For example, 17.7% of service operations manager resumes contained customer service as a skill. Continue reading to find out what skills a service operations manager needs to be successful in the workplace.

15 service operations manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service operations managers use customer service:

Have implemented/refined comprehensive training programs for new and existing employees to develop and improve customer service and supervisory skills.
Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management at executive level.

2. Patients

Here's how service operations managers use patients:

Conducted daily patient and environmental rounds, conduct patients satisfaction surveys and generate reports for presentation to administration.
Conduct quality assurance inspections using black light technology as well as surveys with patients and TRAKKAR system to monitor quality.

3. Customer Satisfaction

Here's how service operations managers use customer satisfaction:

Developed new settlement process for credit card payments received via wire transfer compressing settlement and reconciliation time and boosting customer satisfaction.
Analyzed all inventory stock and usage, maintained proper field inventory for technicians, achieved greater productivity and improved customer satisfaction.

4. Service Operations

Here's how service operations managers use service operations:

Promoted to Electrical Field Service Manager and eventually promoted to field service Operations Manager including Mechanical and Compressor Service.
Work with accounting and Service Operations Leaders to effectively manage service equipment and service material inventories.

5. Direct Reports

Here's how service operations managers use direct reports:

Performed biannual/yearly performance evaluations for 20+ direct reports.
Prepared written performance appraisals to direct reports.

6. Project Management

Here's how service operations managers use project management:

Project management and implementation of internal infrastructure improvements and data center consolidation resulting in company savings in over $50K annually.
Project Manager to create short-term consulting engagements to provide programming consultants and project management to several nationally known enterprises.

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7. Performance Management

Here's how service operations managers use performance management:

Played key role in developing innovative performance management and reporting tools for outsourced writers via collaboration with Business Intelligence team.
Supervised superintendents and employees by providing direction and training, communicating company policies, procedures, objectives and performance management.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how service operations managers use service delivery:

Oversee managers and operational analysts to ensure ongoing service delivery work results in high-quality service for plan sponsors and plan participants.
Guide individual development plans for team resources to increase quality and depth of technical service delivery and promote individual career development.

9. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how service operations managers use continuous improvement:

Defined and enhanced required operational tools necessary to achieve continuous improvement in the team's quality and productivity metrics.
Maintain a lean and agile culture of continuous improvement focused on quality, productivity and efficiency.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how service operations managers use logistics:

Managed external warehouse and served as primary liaison to outsourced logistics and field support providers.
Spearheaded logistics solutions for moving from California to a new facility in Massachusetts.

11. Process Improvement

Here's how service operations managers use process improvement:

Performed instrumental role in development of strategic planning targeted toward Local Number Portability (LNP) functional enhancements and process improvements.
Develop guidelines for space management and conduct overall space planning, including furniture moves, reconfiguration and ongoing process improvement.

12. Client Satisfaction

Here's how service operations managers use client satisfaction:

Increased efficiency and client satisfaction while saving money by helping implement electronic signature on post issue withdrawals.
Developed and facilitated training surrounding all technical solutions to strengthen client satisfaction and user engagement.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service operations managers use payroll:

Managed and performed a broad scope of operational capacities, from payroll administration and budgeting to quality assurance and safety audits.
Established annual station operational, promotional and production personnel payroll budgets while consistently maintaining them within 5% of projections.

14. OSHA

Here's how service operations managers use osha:

Developed and implemented in-house educational programs that increased staff productivity and OSHA environmental regulation compliance.
Implemented operating and preventative maintenance procedures bringing airborne cadmium level in casting below OSHA standards.

15. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how service operations managers use professional development:

Identify individual employees who show management potential and delegate tasks for enhanced learning and professional development opportunities.
Facilitated the professional development of service employees.

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What skills help Service Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What hard/technical skills are most important for service operations managers?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

For a large company, familiarity with work management software is essential. Tasks are assigned, issues are noted, and effort tracked/billed all through these kinds of platforms. As Operations Manager, you'll be the one checking to ensure all tasks are assigned and are completed in a timely fashion, and may even be the one breaking up a project into initial tasks first.

What soft skills should all service operations managers possess?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

The ability to understand the people on your team and allocate project work accordingly is important. In this role, you may find that you "step back" from the day-to-day of engineering and coordinate work on a project across multiple individuals with unique outlooks and skillsets. Recognize that "one size doesn't fit all" when it comes to management. Harnessing the make-up or the desired professional goals of your team to accomplish your assigned projects leads to better outcomes and productivity. Many skilled engineers lack leadership skills, so highlight these on your resume or during your interview if you have applicable experience.

What service operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young service operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a service operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of service operations manager skills to add to your resume

The most important skills for a service operations manager resume and required skills for a service operations manager to have include:

Customer Service
Patients
Customer Satisfaction
Service Operations
Direct Reports
Project Management
Performance Management
Service Delivery
Continuous Improvement
Logistics
Process Improvement
Client Satisfaction
Payroll
OSHA
Professional Development
Business Development

Exceptional Client
Inventory Control
Technical Support
Human Resources
Performance Reviews
Emerging Technologies
Employee Engagement
Service Management
KPIs
Cloud Computing
ISO
Corrective Action
Sigma
HVAC
Level Agreements
Disciplinary Actions

ITIL
Training Programs
Cash Control
Management System
PC
Performance Appraisals
Regulatory Compliance
Slas
Business Processes
Performance Evaluations
Customer Relations
Inventory Management
Cost Savings
Customer Complaints
Retrofit
Operational Efficiency

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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